Premier Inn London Bank - Tower

Although we booked a room with two beds, we got a large bed and a sofa that was very uncomfortable.
The hotel only cleans the rooms upon request. When we asked to have the room cleaned, we returned and found it with the beds not made, the trash can not be emptied, the glasses in the room were not cleaned or replaced until after several requests.
The location of the hotel is very good, close to two major metro stations and in the area with many restaurants and pubs.
Overall, a very disappointing experience

Excellent hotel Great cosy beds, Fantastic location. Delicious breakfast. Will defo come back. Highly recommend. Thank u

We recently took our 7 year old Granddaughter to London for her first visit, so we booked a Family Room at The London Bank (Tower) Premier Inn. We have stayed here several times and always found it to be a nice and friendly place but on our last visit it was looking decidedly tired and in need of some TLC.

I’m happy to report that it has a had a Wonderful Make Over and it looking very modern and clean, our room was amazing with a a double and single bed, plenty of space for us all and a decent sized bathroom.

Breakfast is really good and “Free for Kids” it can get very bust between 9am to 10am (so go earlier) but the staff were Absolutely Marvellous at keeping everything Ticking Along, clearing tables after each course and the food just kept on coming, a most enjoyable experience !

I would like to make mention of the Manager who had everything Running Like Clockwork, he was clearing tables himself and filling up the coffee machines. He organised his staff expertly and was very friendly and helpful, I would like to make Special Mention of Adriana, Khattab and Jumman who were Truly Amazing and always had a Smile on their Face and couldn’t do enough for us, Thank You Vey Much

They were kind, friendly, open, welcoming, and understanding. A very pleasant and relaxing evening. Thank you to them both. See you soon.
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Great stay in this hotel again.always stay here when in London with the wife.great location for exploring everything.the staff at this hotel are amazing and made our stay this time extra special.the only gripe would be to have a staff member on the bar in the evening that can make a cocktail instead of only been able to have simple drinks but all round fantastic stay

This hotel is in a great location rooms were great, comfortable and very clean and the breakfast was amazing as were the staff especially khatab , Jumnan and Claudia

Clean and comfortable room. Quite expensive and an efficient, if somewhat soulless, check in experience using the digital screen. The fact that staff entered my room twice in the morning (unannounced on the second occasion) was annoying and disturbed my sleep.

I’ve stayed at this hotel lots of times, but sometimes you just get fed up with poor service. Premier Inns now do not clean your room if you do not request it before 12 each day. You can’t even say can you do it every day of my stay, no you have to tell them at reception every day. They started doing this in covid times and now it’s standard poor service and procedure. When your paying £220 a night you expect some service, so I asked for my room to be cleaned and to a certain level it was but this excluded making the bed and replacing tea and coffee making items.

Location was good.
Staff were friendly and chatty.
Bathroo. We had trouble with the shower when the repair guy came he was friendly.
Although my husband had to go to reception twice to get the shower sorted.
When i adventially got my shower the water was not hot at all.

Excellent location and fab personnel: Adriana deserves a specific mention, phenomenal customer service and very helpful even before you check in. Strongly recommend, will definitely use again!

Location was amazing! Views of sky garden and the shard! Walking distance to many famous attractions! Walking distance to the underground! The kids loved the welcome pack on arrival! Clean, modern rooms! We will definitely be back when we return to London!

This was my family's 2nd time staying at this hotel. We stayed here in 2023 and had no complaints. Great location(5 minutes from Monument Tube Station),Attentive staff and lovely room.

Although the room was a nice comfy bed etc the restaurant and bar was dreadful. Sorry but such delays in delivering food ordered and bad food too.

Only good thing was the location.
Not a good experience.
You had to ask to get room serviced before 12pm daily. Twice we asked, one day at 6.30am and next day at 7:00am and left tag on door and neither day was the room serviced. Towels had a revolting smell to them. Booked into restaurant for dinner at 8:30pm one night only for lady to tell us they were too full and no. The gentleman who booked us in did get us a seat but the lady was aggressive when serving us and was swearing and angry throughout the evening at the man. Was very uncomfortable especially when the restaurant didn't have many people in it.
Customer service really let them fien

Great location, our second time at this hotel. Staff were very pleasant and accommodating. Great breakfast and a comfortable and quiet room/bed.

Checked into this hotel at 3.30pm and there seemed to be a problem. Check in took longer than usual as they seemed to be struggling to find us rooms. I was there with my brother and we had booke d a room each. We were allocated rooms and when we went to them they hadn't been cleaned. There were towels on the floor, the bin full and the bed unmade. When we went back to reception the receptionist was very apologetic and helpful. He allocated us new rooms and it was second time lucky for my brother but not for me, my room hadn't been cleaned again. Again the receptionist apologised and said there was a problem on his computer system meaning he couldn't ascertain which rooms had been cleaned. Then he allocated another room but this time he went to check it was clean before giving me the key and third time lucky I got a clean room this time. He couldn't have been more apologetic and it wasn't his fault but it wasn't really a good look for the hotel getting an unclean room which I've never had on any of my four previous stays at this hotel.

After the initial problems were sorted out I enjoyed my stay. The rooms had been renovated since I was last there two years ago, the beds were comfortable and the room was also very quiet. Breakfast was good and the location of the hotel is close to Monument and Bank underground stations giving good links to the rest of London.

Family of 2 adults and 2 children staying for one night. Check in quick and friendly. Room was enormous! Very clean, great bathroom. Faultless for a one night pit stop!

Cushions were uncomfortable, hairdryer didn't work, cleaning was slapdash (full bin bag left on the side, hair and debris left around, cleaning cloth left out) and worst of all we were placed by the main doors from the elevators into the rooms, which banged everytime somebody came and went, my husband has epilepsy which means sleep is very important, and despite our complaints absolutely nothing was done.

Harris and Shamin had amazing service. Great job guys thank you so much for a great experience for our London visit! Definitely going back on our next visit!👍

Refurbished room on the 5th floor is nice, spacious and clean. A food nights sleep as it was quiet. The restaurant is poor - bith food and service - and is best avoided. The room wasn't cheap at £254 a night - you'd think they would try a little harder with the restaurant at that price.