Premier Inn London Bank - Tower

Although we booked a room with two beds, we got a large bed and a sofa that was very uncomfortable.
The hotel only cleans the rooms upon request. When we asked to have the room cleaned, we returned and found it with the beds not made, the trash can not be emptied, the glasses in the room were not cleaned or replaced until after several requests.
The location of the hotel is very good, close to two major metro stations and in the area with many restaurants and pubs.
Overall, a very disappointing experience

I gave one star for the room due to the extremely poor first impression. We stayed in the Premier rooms on the higher floors, which are significantly more expensive, yet the condition was completely unacceptable.

As soon as we stepped out of the elevator, the corridor was visibly filthy. The carpets looked as though they hadn’t been vacuumed or deep-cleaned for months, with stains and dirt throughout. Unfortunately, the same was true inside our room: the carpet was dirty, and the wall was chipped.

The worst part was the bathroom. There was a clump of old hair in the sink drain, the shower tray did not drain properly ( I didn’t dare to look what was blocking it!), the shower head had visible mould, and there was also black mould around the shower screen frame. This level of hygiene is simply unacceptable.

Being a three star hotel does not excuse a lack of cleanliness. I fully understand that furnishings don’t need to be brand new, but I do expect a spotless, hygienic room regardless of star rating.

At least the reception was friendly, but that’s all.

Excellent hotel Great cosy beds, Fantastic location. Delicious breakfast. Will defo come back. Highly recommend. Thank u

We recently took our 7 year old Granddaughter to London for her first visit, so we booked a Family Room at The London Bank (Tower) Premier Inn. We have stayed here several times and always found it to be a nice and friendly place but on our last visit it was looking decidedly tired and in need of some TLC.

I’m happy to report that it has a had a Wonderful Make Over and it looking very modern and clean, our room was amazing with a a double and single bed, plenty of space for us all and a decent sized bathroom.

Breakfast is really good and “Free for Kids” it can get very bust between 9am to 10am (so go earlier) but the staff were Absolutely Marvellous at keeping everything Ticking Along, clearing tables after each course and the food just kept on coming, a most enjoyable experience !

I would like to make mention of the Manager who had everything Running Like Clockwork, he was clearing tables himself and filling up the coffee machines. He organised his staff expertly and was very friendly and helpful, I would like to make Special Mention of Adriana, Khattab and Jumman who were Truly Amazing and always had a Smile on their Face and couldn’t do enough for us, Thank You Vey Much

They were kind, friendly, open, welcoming, and understanding. A very pleasant and relaxing evening. Thank you to them both. See you soon.
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It has, this Hub By Premier Inn,
all the essentials: shower, bin;
substantial telly, lounge downstairs;
slightly iffy dryer of hair.
But one flaw that you ought to know:
half of its rooms have no window.

Its airconditioning is somewhat
lacking oomph, and leaves you hot
on sweaty summer London nights;
the lighting, piteously bright
sears eyeballs till they start to steam
when fumbled straight onto high beam.

The beds are small, tho benefit
from pull-out drawers to stash one’s s***;
but for two adults seeking rest,
they are a trial, a faff, a test.

The shower’s head is weirdly low
the curtain hooks drag awful slow.
It’s drizzle more than waterfall;
you’ll bang your head should you be tall.
The only seat is plastic hell
from Tokyo's cheapest love hotel.

In sum, it does what’s said on tin;
would I return? where to begin?

Located well twixt many park
where one can lounge until it’s dark;
because once back in Hub’s dark halls,
there are no windows, only walls.
Its pricing surges on weekends
preclude us ever being friends.
Machine-dripped "coffee's" only sorta--
(double shot dumped into water).

In sum, it rates four out of ten;
I would not stay at it again.

Lovely hotel in the heart ot marylebone - clean and quiet - great noise proof rooms so you cant hear the old marylebone road. Nice breakfast. Good sized beds and great lighting. Complementary water throughout the stay. Tidy rooms, tidy foyer, friendly staff. Easy and quick to check in. Very secure and safe. Would reccomend 10/10

Great stay in this hotel again.always stay here when in London with the wife.great location for exploring everything.the staff at this hotel are amazing and made our stay this time extra special.the only gripe would be to have a staff member on the bar in the evening that can make a cocktail instead of only been able to have simple drinks but all round fantastic stay

I like the location, clean and comfortable accommodation ( handy for public transport). Great service from the staff.

Great location and reasonably cheap . However - the premier inn plus room had a lot of wear and tear. The self check in didn’t work for us on two machines, which meant we had to queue (we were told this was because there was only one set of towels, which seemed slightly odd). We were not provided with complimentary chocolates or water on either night of our stay. We asked at reception and were told someone would bring them to us, but they did not. That might sound trivial, but they advertised as one of the perks of the room. Also - the shower was too cold despite being set to the maximum temperature. Overall - disappointing and not up to the standard of many other premier inns we’ve stayed in.

This hotel is in a great location rooms were great, comfortable and very clean and the breakfast was amazing as were the staff especially khatab , Jumnan and Claudia

Easy walk from Marylebone station. I was welcomed and checked in quickly and efficiently.
My room was clean and quiet
Good value for money
I would have liked a window I slept well

Great Premier Inn & Staff

I travel quite a bit from work and stop in various chains IHG, Marriot, Hilton and Premier Inn. As with all chains some can be hit and miss especially in recent times with Premier Inn (maybe because Lenny Henry left 😂). Anyway with a trip to London for and exhibition and function location was key.

After busy day I checked in the Premier Plus room which was clean, spacious and as expected. Too tired to venture out in the cold for food I opted to eat in which I rarely do. Prior to eating I had some calls to make which the staff left me to make in a very quiet corner of the restaurant that was probably closed but it was appreciated with a nice pint.

I ordered steak with the trimmings with onion rings and I’ll be honest not expecting too much. The service and food was excellent and better than some restaurants charging double.

Breakfasts have been equally good with the buffet fresh and nit stood and dried out as you sometimes find. Thanks to all the team including Naim, Ellen & Brenda

Another great stay at a Premier inn.
A good clean and comfortable room. Nothing fancy or chintzy. A good functional room and bathroom.
I slept really well so the bed must have been comfortable.

Very great place, the current price is right for the services and the area. The personnel is polite and willing to help. Everything is clean. Highly reccomend

Great location and helpful and friendly staff. The rooms are snug but perfect for a short stay. Nice touch to offer complimentary tea and coffee too,

Clean and comfortable room. Quite expensive and an efficient, if somewhat soulless, check in experience using the digital screen. The fact that staff entered my room twice in the morning (unannounced on the second occasion) was annoying and disturbed my sleep.

We had to move bedroom as there was black mold on the ceiling of the bedroom near the window - this may be because the extractor fan in the en-suite wasn’t working. The hotel should have not given us this room.

Good breakfast but no gluten free bread (one of us has an intolerance)

Ordered poached eggs but they took “ages” to arrive. The breakfast service is extremely under staffed when the hotel is busy eg on a weekend

One lift wasn’t working and the other didn’t stop on our floor for some reason (on occasion), all a bit random

Pillows are extremely hard

However, the hotel is well located and other aspects of the breakfast are ok eg lots of fruit, pastries etc.

I’ve stayed at this hotel lots of times, but sometimes you just get fed up with poor service. Premier Inns now do not clean your room if you do not request it before 12 each day. You can’t even say can you do it every day of my stay, no you have to tell them at reception every day. They started doing this in covid times and now it’s standard poor service and procedure. When your paying £220 a night you expect some service, so I asked for my room to be cleaned and to a certain level it was but this excluded making the bed and replacing tea and coffee making items.

The Premier inn (Old street) is a fantastic location to stay if you are looking for quick and easy access to see the sites of London. The hotel has fantastic food, drinks and really friendly staff. I have been staying in the Premier Inn for over a year now and have been really pleased with my experience. All the staff have been really helpful. Especially the manager Daria, who has been very accommodating during my stay.