Premier Inn Plymouth - Sutton Harbour

I stayed here last weekend after enjoying a lovely evening on the quay, I was made to feel so welcome & staff went above & beyond to ensure everything was up to expectation.
Will definitely be returning in the future!

The restaurant was very busy but the staff were kind and hospitable and able to squeeze me in. The food was good Debbie was great, thank you

Myself and my husband booked a 2 night stay at the Premier Inn as we have family in the area.

The hotel room was clean and adequately equipped for our needs and we have stayed here on several occasions.

Unfortunately the hotel was understaffed and I felt very sorry for the staff as they were overwhelmed with working on the reception, bar and restaurant. I understand that the Management knew that it would be a busy weekend but failed to arrange sufficient staff.

I cannot fault the staff, who all retained their composure dealing the pressure they were under. Well done to all of them who worked on Friday evening and Saturday morning (28th and 29th Nov).

A note for the manager - to ensure there are enough staff when they know there are a lot of rooms booked to the Premier Inn.

The hotel looks nice from the outside, and there's plenty of parking, however it's not being cleaned very well. There was fired mid on one of the stairs for 2 days, the corridors don't look like they get vacuumed more than once a week. The toilet was not cleaned, tiles in the shower were dirty, bedding was stained.
We had to go to a supermarket and buy cleaning products to clean the room. Would not stay there again.

Always been a great experience staying here as I’ve stayed at least 6 times before,
However this time just the wait for Breakfast 40 minutes and the one sausage and one piece of bacon was past a joke not to write a review

Room above constant banging from 1am-4am so had a horrendous night sleep. Discussed this with the receptionist in the morning as I know they offer a good night guarantee (refunded if you have a bad night sleep), to be told as I didn’t go down to reception in the middle of the night, they cannot do anything. Very unreasonable for them to expect me to get dressed in the middle of the night and drag two young children (3 and 5 years old), to reception to complain about the noise. Good night guarantee was not upheld

Extensive work including heavy machinery right beside the bedroom window commenced at 6:30, which was great considering late nights prior.

The room and bathroom was nice. Hair in food, plates and cutlery not clean. Poor quality food over priced.

Lovely hotel 💜 I stayed in three different Premier Inns this week, and Plymouth’s was the best! Lovely staff and clean rooms. My twin room felt huge!

The hotel staff ruined our stay.
A staff member aggressively demanded entry into our room at 2am. This was a family room and he would not leave after we stated this and that we have young children in the room, who were terrified at the loud banging and shouting. I was about to call the police when he said he worked at the hotel, despite not being in uniform. After calling down to reception, they said they had seen some people going into each others rooms at 2am. Clearly this wasn’t us as we were fast asleep and he was banging on the wrong door.
There was no apology from him and there has been no ‘adequate’ compensation for all of this. This was the first time staying in a premier inn and I cannot understand how you can treat customers like this.
I expect an apology and for this to be escalated appropriately and resolved to my satisfaction. The feedback card I was given simply offers details of the ‘good night sleep guarantee’, this is 100% to do with staff behaviour and attitude and could have been avoided. You can’t just offer a traumatised tired family 60% off their total stay refunded, it’s disgusting customer service!

Never disappoints, great service, clean hotel, lovely staff and good value for money. Thank you for an enjoyable stay.

The staff member Ollie (Olly) went above and beyond for me and my family. He was pleasant, polite and always had a smile on his face and always had a solution to any problem I had. Thank you so much.

Thank you Ollie (Olly). You went above and beyond’s for us and our family. We can’t thank you enough we are so grateful for everything

amazing service. thank you to Ollie (he says Olly) was fantastic' thank you so much for all your help. he was fantastic he is great

Staying away frequently can be a little traumatic at times but my experience tonight at Sutton Harbour has been exceptional. Trish, Ollie and the team have been amazing and I would fully recommend to anyone visiting Plymouth. A massive well done.

First time staying in Derrys Cross. Me and my daughter went to the theatre which is literally a stones throw away. Check in was easy, the room was beautiful and clean, the shower was amazing. I cant compliment the staff enough they were all really friendly and helpful, even when my daughter lost the key card. The manager was really kind to her. We will definitely be back. Thank you soooooo much! Oh and the breakfast was wonderful! My daughter ate free too, added bonus!

Ollie was fantastic and accommodating with changing rooms for accessibility for family members. Super quick and friendly, really happy with the service provided and super helpful!

Ollie was absolutely fantastic, nothing was too much to ask. Incredibly accommodating no matter what the request. Thank you so much for all of your help.

Charlie the duty manager was superb! Really helpful advice on parking for security and also helping us find the best room for our family needs (cot etc). Charlie - if we may say - was a credit to Premier Inn and the hotel.

Really grateful.
Best - Lee family

Very good service room was perfect hospitality is incredibly and staff are very helpful and friendly 10/10 always come to derrys Cross highly recommended

Good location, nice room, comfy bed .
Food good Reg and Mash were excellent at the bar and restaurant.... Lovely people 😊