Premier Inn Plymouth - Sutton Harbour

Hotels
•
Premier Inn
8.2 (61 reviews)
28 Sutton Road,Plymouth,Devon , Plymouth , GB
0333 321 1393
PlymouthHarbour.PI@premierinn.com

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Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Great service from staff
Good location
Cons:
Issues with breakfast
Problems with amenities

Categories

Cleanliness
7.84
Some guests mentioned issues with facilities, indicating a lower cleanliness rating.
Service
9.31
Numerous reviews praised staff, especially Ollie and Kay, for their exceptional service.
Location
8.85
The hotel is well-located in Plymouth, convenient for exploring.
Room Quality
8.3
Rooms are generally comfortable, though some reviews pointed out issues with amenities.
Amenities
7.83
Some guests experienced problems with amenities like air conditioning and Wi-Fi.
Value for Money
7.79
The cost of additional services and parking led to concerns about perceived value.
Food and Beverage
7.34
Breakfast wait times and quality were criticized, impacting the overall food experience.
Overall Experience
8.31
Though there were significant issues, excellent service and staff helped mitigate negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:48

Property Description

Discover your perfect getaway at Premier Inn Hotel Plymouth City Centre (Sutton Harbour), where the charm of coastal living meets urban convenience.

Ideal Location
Enjoy prime access to Plymouth's vibrant shopping scene and exhilarating nightlife, making it easy to explore everything this dynamic city has to offer.

Family-Friendly Fun
Experience unforgettable moments at the National Marine Aquarium or enjoy a leisurely picnic on Plymouth Hoe, perfect for creating lasting memories with your loved ones.

Comfortable Amenities
Unwind in style with our thoughtfully designed restaurant and sink into bliss in our extra-comfy beds, ensuring you'll feel refreshed for your next adventure.

Don’t miss out on this incredible experience; book your stay now and soak in all that Plymouth has to offer!

Important information:

Limited onsite parking, First come first serve basis. Cost: 6 per 24hrs payment on arrival. Parking Managed by Horizon Parking. Additional parking availible at Harbour Car Park PL4 0RA 3 min walk from the hotel.
Take A374 to Plymouth from A38 Marsh Mills roundabout. Follow signs for Coxside and National Marine Aquarium. Turn right at traffic lights after Leisure Park. Next to the Lockyers Quay Premier Inn, opposite Lockyers Quay TableTable. Please note: There are two Premier Inn hotels situated next to each other, this hotel is the larger of the two.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 61 reviews
Cleanliness: 7.84
Service: 9.31
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 7.34
Overall Experience: 8.31
V
Vincent • solo_traveller • de
6
2026-06-27 • via Nuitee
M
Manfred • couple • at
9
2026-06-27 • via Nuitee
V
Viktoryia • family_with_children • lt
1
Cons:

Нет кондиционера! В 36 градусов это было мучение, спать было невозможно, в комнате нечем было дышать. Кровати с очень мягким матрасом, неудобно

2026-06-27 • via Nuitee
G
Glavan • solo_traveller • de
10
Pros:

Totul ,a fost foarte bine.

Cons:

....

2026-06-27 • via Nuitee
C
Chiara • solo_traveller • it
7
Pros:

Posizione

Cons:

Mancanza aria condizionata

2026-06-27 • via Nuitee
M
Mika • couple • nl
9
2026-06-27 • via Nuitee
I
Ingo • solo_traveller • de
8
Pros:

Sauber, gute Lage, sehr freundliches Personal. Sehr gutes preis Leistung verhältnis

Cons:

Gibt nichts zu beanstanden

2026-06-26 • via Nuitee
S
Stefano • solo_traveller • it
4
Una sauna non richiesta - a not request for sauna
Cons:

Non c'era l'aria condizionata e nemmeno un ventilatore e per di piu' le finestre non si potevano aprire che leggermente e - comunque - danno su una via super trafficata e rumorosa con anche il tram.
Ho fatto tre notti e la camera non e' mai stata pulita e gli asciugamani non sono stati cambiati.

There was no air conditioning, not a fan and you could only slightly open the windows - but they are facing a super crowded street.
Three nights and no room service or towels change.

2026-06-26 • via Nuitee
B
Bettina • extended_group • de
1
Pros:

Bei 37 Grad Außentemperatur ist die Nacht in einem Zimmer, dessen Fenster wegen Lage zu den Gleisen nicht geöffnet werden können, unerträglich ohne Klimaanlage.

Zimmer und Frühstück absolut o.k., aber wenigstens ein Ventilator hätte im ZImmer stehen müssen.

2026-06-26 • via Nuitee
A
ANDREI • couple • by
4
Pros:

Расположение

Cons:

Не работал кондиционер, было очень душно, невозможно было находиться в номере. Открывали окно, но это не помогло

2026-06-26 • via Nuitee
M
Michiel • couple • nl
7
2026-06-26 • via Nuitee
M
Marion • solo_traveller • de
5
2026-06-25 • via Nuitee
A
Abdullah • solo_traveller • de
10
2026-06-25 • via Nuitee
J
Julija • couple • lv
9
2026-06-25 • via Nuitee
A
Alari • solo_traveller • ee
9
2026-06-25 • via Nuitee
M
Marta • couple • de
4
Not good value for money
Pros:

Nice location near train station and city center
Breakfast was also good, nothing special but for one day it was ok
The staff was friendly

Cons:

No air conditioning while there were above 30 degrees outside
Broken shower head, made it uncomfortable and almost impossible to take a good shower
Cleanliness could be better, the room was clean but there were stains all over the carpet

2026-06-24 • via Nuitee
M
Mykola • solo_traveller • de
10
Pros:

Все добре. Компліменти персоналу.

Cons:

Все ок.

2026-06-24 • via Nuitee
V
Valeriy • solo_traveller • de
9
2026-06-24 • via Nuitee
C
CHARILAOS SEITANIDIS • solo_traveller • gr
5
Πολύ μέτριο ξενοδοχείο
Pros:

Η τοποθεσία του αν και υπάρχουν στην ίδια περιοχή πολλές εναλλακτικές λύσεις για διαμονή.

Cons:

Πολύ μικρό δωμάτιο για 2 άτομα, χωρίς κλιματισμό για 2 μέρες με 38 βαθμούς θερμοκρασία περιβάλλοντος, ανοίγαμε το βράδυ τα παράθυρα μας ξυπνούσαν τα τρένα, κλείναμε τα παράθυρα μας ξύπναγε η ζέστη. Δεν μπήκε υπηρεσία δωματίου στην ενδιάμεση μέρα, χρειάστηκε να ζητήσουμε νέες πετσέτες και η μοκέτα δεν ενέπνεε καθαριότητα. Το πρωινό εντελώς βασικό με καλό καφέ ωστόσο!

2026-06-24 • via Nuitee
K
Katharina • solo_traveller • de
6
Bequem aber ....
Pros:

Das Bett war bequem. Und das Frühstück inkl. Kaffee lecker.

Cons:

Leider war die Klimaanlage defekt und das Öffnen des Fenstern zum Schlafen aufgrund des Straßenlärms keine gute Idee.
Bei der aktuellen Hitzewelle echt ein großer Minuspunkt.

2026-06-24 • via Nuitee