Premier Inn Plymouth East

First the good bit. Checked in by a friendly member of staff. Our room was spotlessly clean and spacious as was the bathroom. The bed was extremely comfortable and we had a great night's sleep. Booked meal deals so ate in the restaurant on the first night.The service was great - much better than our previous stay here and the food was really good. My steak was cooked to perfection! Staff worked hard to achieve this. Breakfast the next morning was also excellent. Plenty of choice and food hot. We were booked in for another night but unfortunately because the hotel put up notices to say that the restaurant would be closed that evening and not wanting to venture out in the bad weather or have a takeaway in our room ( can't think of anything worse!) we decided to cut our losses and go back home. It seems that this hotel frequently closes the restaurant at the drop of a hat not thinking of its customers. I suspect it's to do with the chef as there only seems to be 1 of them. So even when you've booked meal deals you are not guaranteed a meal, which is appalling! It's such a shame as the staff are friendly and hard working but the meal situation really does need sorting out by Premier Inn.

Kirsty was lovely on reception. Helped with my luggage and getting me in the room.

Explained about parking, eating and the local area.

The room is very modern and well presented.

Overall, much better experience than o expected.

Well done Kirsty and the colleagues at Premier Inn Plymouth.

Lovely hotel , great staff and spotless cleaning comfortable premier plus room ! Only spoilt by greedy guests at buffet breakfast piling up their plates full of cooked breakfast items and later I saw good food left on their tables to waste as they walked away - I had to make do with 1 sausage 1 bacon rasher and the last fried egg with a crust of toast - not like the greedy couple in front of me that had three sausages each , 3 fried eggs each, 3 bacon rashers and literally cleared the lot - as I said later to leave much of their greed to waste - but this was not the hotels fault - I think buffet breakfasts need reviewing - they would save enough on waste food to pay 2 table servers and do table service.

Stayed at the premier Inn at Pickering on the 13th November for 3 nights. We did self check in because the reception was busy with other guests.We put our car registration into the tablet & this weekend have received 2 parking fines from Horizon parking claiming we have breached premier inn terms & conditions.The fine is for £57 per night.
How can this be when they advertise free parking.Tried ringing Pickering branch but no one there.

Clean and comfortable room, good choice of food for breakfast and evening meal. Staff are very friendly and welcoming will definitely stay here again.
Good base for visiting York and the north Yorkshire coast.

Stayed at this newish Premier Inn after a family trip out to celebrate my father's birthday. Eventually a staff member came to check us in as elderly parents dont like using computerised system. The girl was pleasant but sat with her foot up on the chair the whole time. Stayed in room 105 and the bed base creaked all night when I turned over and kept waking me up. The windows don't open so I kept the air conditioning on all night, which is noisy and has a very bright light on the panel! When I complained that I hadn't slept very well the next morning, the man on reception didn't seem bothered - despite the premier inn, good night promise and told me to complain on the website. I did this last week and have heard nothing back. Not very good for a Premier and at over £200 for 2 rooms for 1 night not even very cheap!

We were told nobody would enter our room during our stay as we declined to have room cleaned as only staying 2nights.we borrowed an iron and board from a room full of them. We went out for the day and when we returned we found someone had been into our room a removed the iron and board. When we spoke to the receptionist she said’oh sorry no idea why as we have plenty’ no real apology. The crumpets at breakfast had visible mold on them.

The room was very clean and a comfortable king size bed. Very quiet. Rather complicated electronic Check-in. Took a little time for staff member to appear. Breakfast was excellent, plenty of choice. Wi-fi none existant in room only works in reception.

Liked most of the upgrades to prem plus rooms. Missed a trick by not fitting any shower trays as opposed to shower over a bath (hence only 4 stars). Room prepared by Kerry, would give 5 stars for her.
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Not our first stay here and the Premier Plus room was just as good. Highly recommended. Breakfast excellent as usual but extremely disappointe with the restaurant. First night we waited 55 minutes from ordering food to its' arrival. Simply not acceptable. Due to severe snow in the Pickering area we planned to eat in the hotel on our second night too - only to be advised at breakfast that the restaurant would not be open that evening. Distributed throughout the hotel on most walls there are menus and pictures of dishes from the menus. It is extremely unhelpful for guests to be subjected to these situations. Either you have a restaurant or you don't.

Recently spent 2 nights with family at this hotel. The service received from arrival to departure was very professional and courteous, in particular would like to mention receptionist Cassidy for her cheerful demeanour and valuable assistance. Would definitely recommend this hotel.

ticked all our books..perfect location we traveling from this location and Scarborough Robin hood bay.. and of course all the beautiful village around Pickering

Great hotel. Loved the crisp on reception left from the team.
Cassidy was also really friendly and helpful. Will be back

Had an incredible stay, Jordana was brilliant and went above and beyond to make sure our stay was perfect. The hotel was very clean and tidy, everything worked in our room aswell which is a first.

Honestly didn’t expect much when I booked but ended up having such a good stay thanks to Jordana, the manager.

She was honestly unreal super friendly, actually cared, and went out of her way to help with a couple things that just made the stay way better than I expected.
Just little things made a massive difference. The place itself was nice, but Jordana honestly made it feel way more welcoming.

I had a really pleasant stay at this Premier Inn. The room was spotless, the bed was incredibly comfortable, and everything felt modern and well-maintained. The staff were friendly and welcoming from check-in to check-out, and they went out of their way to make sure I had everything I needed. Special shout to Jordana for going out of her her way to make sure we were happy and settled in.

Tasha and Jordana were both very helpful. The room was very tidy and comfortable.
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We arrived in Plymouth in the small hours of the morning after a dreadful 8+ hour journey, which had been disrupted by two detours caused by motorway closures. For one of those, we had experienced all sorts of problems following convoluted diversion signs. We already had a booking at a self-catering location, but were unable to park. We are both of retirement age, and, by the time we decided to give up and approach Premier Inn without a prior booking, we were both exhausted and quite frustrated.
Dawn, the night receptionist at Plymouth East Premier Inn, could not do enough for us. We hadn't eaten, so she heated the two ready meals we had purchased and brought them to our room. Really, she could not do enough for us.
Then, we had a really good night's sleep and are fully grateful that Premier Inn, through Dawn, could look after us at such short notice. Thank you.

Great location on the edge of Pickering but an easy walk into town. Good jumping off point for going to Scarborough, Whitby and other nearby towns. Food was excellent as always.

I finished work and I traveled 3 hours to the Pickering Premier Inn arriving around 7pm , I self checked in my wife & I and immediately went to the restaurant where I was informed by who I presume was a staff member (not in uniform) that they only had one chef and because I had not pre-booked we would have to go somewhere else to eat!!!! Just RUBBISH. I thought this was a hotel and we as traveling customers expect more!