Premier Inn Cardiff Cc Queen Street

Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.

Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK.

Room as usual Ok but not particularly clean.
Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect.

Left a direct poor review and to be expected I received no response.

Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately.

Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo.

Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up.

WiFi was not worth the additional £5 spent.

On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.

Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled.
The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance.
The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean.
Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.

Me and my partner stayed here recently as she was at a gig in the city on the Friday night and we combined it with a trip to the Rugby.

I have knocked a point off purely because I had been emailing the hotel for quite a few days before arrival for information about the parking and how it works but never got a reply. I ended up paying full price for parking due to the parking machine being out of service on site.

We checked in using the screens on site and the room was quite spacious and had everything we need. The staff on site that we interacted with were friendly and welcoming. On Sunday morning the breakfast was carnage and I don't think there were enough staff to cope with the number of guests. That meant a wait for a table and quite a few plates and things ran out with some tables having to be used to pile up dirty pots in the dining room.

Good location.
Nice comfy bed and room.
But a sewage smell filled our room on return from our evening out and was still there in the morning.

Great location and easy to walk round Cardiff city centre. Found it expensive but unfortunately there was lots going on the weekend so this would have put the price up. Arrived an hour and half earlier than check in and we were told our room was ready but it would cost an extra £15! I think this was too much considering the price we paid anyway so just put our luggage in the lockers and went for a walk. Walls seemed thin and could hear tv in room next door and toilet flushing, shower running etc.
Temperature in the room was difficult to manage, could heat the room but not cool. breakfast was standard. great location and would stay again if could get it cheaper than we paid

It is prime location and prime/spacious room with well-designed furnitures and decoration to stay. The room also provides basic needs like hair dryer and washing stuff, not often you would encounter such considerate of basics in UK hotels. The lobby also provides temporary lockers extremely useful for travellers. However, it stays inferior heating and cold water. The price is neither good for multiple days staying, so, pros and cons.

Lovely clean room. The Bar area was really nice and had a good atmosphere and the staff were friendly. Would definitely book again when I Cardiff.

A young man called Tom helped us when we were struggling to book in. He was very helpful. Tegan took our order and delivered our meal. She explained the process. She was pleasant, helpful and very friendly. All the staff are going above and beyond. Nothing is too much trouble.

The room had poor heating system and was cold at night. The breakfast should have been accessible instead of having to request it. The waitress requested order but no menu provided until requested.

Booked months ago, paid for early check in and meal deal.
Had standard email re stay a couple of weeks ago advising us to book a table. When contacting them they wouldnt allow me to book, plus when mentioning it was a match day they said randomly about NOT opening the kitchen early!
Please note, we booked for early check in to make use of daytime menu.
Arrived at 11am, checked in, popped bags into our room, then headed downstairs for lunch (after 3 hour drive) only to be told kitchen not open due to a broken dishwasher BUT another member of staff told us is was open... so into busy Cardiff for food (if lucky).
Main meal ok, bit items not available snd items missing without warning. Breakfast cold.
When checking out we told them that the extractor/AHU didn't work and all our belongings (clothes etc) were soaking wet. Please note that mould was present in the room. The reply was "the building was designed that way!" Hmmmm, have stayed countless times and it has always worked PLUS the building would NOT get thru planning.

Perfectly located for the middle of the city. Close to the carpark with a discounted rate if you stay at the hotel - get the code before you check out. Hotel is perfect for shopping and restaurants. Clean and staff friendly and helpful

Rooms disgusting.
Needs thorough cleaning.
Showed hotel manager photos of our room and no outcome, he was useless……!!

Great location, really clean and our waitress Abigail, was so lovely. Really attentive and very funny. Highly recommend

We stayed here over Halloween weekend and had a wonderful stay- everyone we met was super friendly, they really went over and above to make our kids feel special- giving them treat bags and had a find the ghost game which they loved! Great play area which we got a table right outside so we could enjoy our dinner and keep an eye on children at the same time and room was spotless! Will hopefully be back very soon!

Once again a wonderful stay at the Premier Inn Canterbury thanks to head housekeeper Sharon and her team. The breakfast was also cooked amazingly by Emma, I’ve never had fried eggs done so beautifully! We are always warmly welcomed by all the staff, Vanessa took care of us at dinner and John was the familiar friendly face at breakfast. We look forward to our next stay. Thank you all so much again! Sheila and Alannah :)

Goog location friendly staff , very clean room. Deliveries at 4-6 am disturb you if you room is overlooking the delivery area

The hotel was quiet despite being very busy and the room was spotless. The meal deal was great value and the restaurant staff were professional, pleasant and well trained. Special mention to Roberta in the restaurant. I had a leg injury that significantly impacted on my mobility. Roberta took me under her wing, taking my order so I didn't have to order at the bar, ensuring my food was ok and delivering and refilling my drink. She looked out for me the following evening and provided the same exemplary service. A real gem and an asset to the company. My only issue, which wouldn't normally apply, was the fact that my accessible room was as far away from reception and the restaurant as it was possible to be. Perhaps something to be considered when doing future refurbishment?

This review is based on the bar only. The service is absolutely ridiculous. Only one person behind the bar on a Saturday night. We were waiting so long to order we left. Definitely need more staff.