Premier Inn Cardiff Cc Queen Street

Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.

Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK.

Room as usual Ok but not particularly clean.
Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect.

Left a direct poor review and to be expected I received no response.

Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately.

Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo.

Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up.

WiFi was not worth the additional £5 spent.

On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.

Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled.
The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance.
The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean.
Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.

Me and my partner stayed here recently as she was at a gig in the city on the Friday night and we combined it with a trip to the Rugby.

I have knocked a point off purely because I had been emailing the hotel for quite a few days before arrival for information about the parking and how it works but never got a reply. I ended up paying full price for parking due to the parking machine being out of service on site.

We checked in using the screens on site and the room was quite spacious and had everything we need. The staff on site that we interacted with were friendly and welcoming. On Sunday morning the breakfast was carnage and I don't think there were enough staff to cope with the number of guests. That meant a wait for a table and quite a few plates and things ran out with some tables having to be used to pile up dirty pots in the dining room.

Good location.
Nice comfy bed and room.
But a sewage smell filled our room on return from our evening out and was still there in the morning.

Great location and easy to walk round Cardiff city centre. Found it expensive but unfortunately there was lots going on the weekend so this would have put the price up. Arrived an hour and half earlier than check in and we were told our room was ready but it would cost an extra £15! I think this was too much considering the price we paid anyway so just put our luggage in the lockers and went for a walk. Walls seemed thin and could hear tv in room next door and toilet flushing, shower running etc.
Temperature in the room was difficult to manage, could heat the room but not cool. breakfast was standard. great location and would stay again if could get it cheaper than we paid

It is prime location and prime/spacious room with well-designed furnitures and decoration to stay. The room also provides basic needs like hair dryer and washing stuff, not often you would encounter such considerate of basics in UK hotels. The lobby also provides temporary lockers extremely useful for travellers. However, it stays inferior heating and cold water. The price is neither good for multiple days staying, so, pros and cons.

Lovely clean room. The Bar area was really nice and had a good atmosphere and the staff were friendly. Would definitely book again when I Cardiff.

A young man called Tom helped us when we were struggling to book in. He was very helpful. Tegan took our order and delivered our meal. She explained the process. She was pleasant, helpful and very friendly. All the staff are going above and beyond. Nothing is too much trouble.

The room had poor heating system and was cold at night. The breakfast should have been accessible instead of having to request it. The waitress requested order but no menu provided until requested.

Booked months ago, paid for early check in and meal deal.
Had standard email re stay a couple of weeks ago advising us to book a table. When contacting them they wouldnt allow me to book, plus when mentioning it was a match day they said randomly about NOT opening the kitchen early!
Please note, we booked for early check in to make use of daytime menu.
Arrived at 11am, checked in, popped bags into our room, then headed downstairs for lunch (after 3 hour drive) only to be told kitchen not open due to a broken dishwasher BUT another member of staff told us is was open... so into busy Cardiff for food (if lucky).
Main meal ok, bit items not available snd items missing without warning. Breakfast cold.
When checking out we told them that the extractor/AHU didn't work and all our belongings (clothes etc) were soaking wet. Please note that mould was present in the room. The reply was "the building was designed that way!" Hmmmm, have stayed countless times and it has always worked PLUS the building would NOT get thru planning.

Perfectly located for the middle of the city. Close to the carpark with a discounted rate if you stay at the hotel - get the code before you check out. Hotel is perfect for shopping and restaurants. Clean and staff friendly and helpful

Rooms disgusting.
Needs thorough cleaning.
Showed hotel manager photos of our room and no outcome, he was useless……!!

Ideal location for shopping/restaurants/socialising and close to the train station. Hotel was extremely clean with pleasant staff.

The room was very spacious and clean and we overlooked the main high street.

There did seem a shortage of staff in the reception/bar area but those we encountered appeared pleasant and helpful.

The only reason I dropped a staff is because one of the female housekeeping staff was muttering to herself and actually swore in the lift. She was obviously annoyed about something but it really didn’t give a very good impression!

Other than that it was a great place to stay and would definitely visit again.

Here we are at The Premier Inn Cardiff city centre, only booked in all honesty because I couldn't get into my usual hotel. Now ive used loads of Premiers and they are in the main very good, you know what your going to get.

This one was my first visit here and I'm really happy with it. Checked in on the self serve and all good, 5th floor room. First impressions , pretty large, nice big TV, good view over the city and very clean indeed. Great start.

Down for dinner and no issue getting a table with a very friendly waitress. Steak and chips was in fairness as good as you would get in a higher end restaurant, large coke and a pudding all in for £30 left me feeling really rather satisfied.

Usual good sleep quality, the place was very quiet but id imagine a bit more noise on a weekend.

Breakfast starts at 0630 but I was there 0620 and they said come in and cooked me a breakfast straight away. Which was excellent. Friendly service again and I was fed and on the road to work by 0650, superb!

Im struggling to find fault if im honest. I think if your a lone traveller who doesn't want to go out to find food in the evening this place hist the mark.

Only down side I guess is no parking . They suggest an NCP at Dumfries place which they have a deal with. I used the St Davids Centre as its literally a 3 minute walk on a bust street so your safe. Also great if you did want to eat out as its by the food quarter in the shopping centre. Parking came in at £20 from 1930 the night before so cheaper than some hotel car parks. All in all a good clean, and safe stay for lone travellers and couple's etc alike. A bonus is that it is opposite Cardiff Queen street train station.

Tried to book a room online, put in credit card details & pressed pay & confirm, it didn't do anything, clicked it 3 times but nothing. So I thought id ring to make sure 3 payments hadn't been taken.
There's no local premier inn numbers, just an 0330 number. After 4 minutes of pressing this, pressing that I finally got through to an Indian guy. He was talking too fast and when I asked him to repeat, he wasn't happy, as I was then trying to explain what had happened, he kept talking over me, I asked him to please stop as im trying to explain, his attitude turned really nasty so I asked to speak to his manager to which he said no and hung up. I then rang again, a further 5 minutes on hold to which I get through to another foreign person who was lovely but needed to put me through to reservations. A further 4 minutes on hold to get through to another foreign person who was lovely but by this point I was sick.of it. Thankfully no money had been taken and I will DEFINITELY be booking a different hotel!

Very conscientious and caring staff. 3nd time here and I will be back again. Good value for money and a lovely room on 10th floor.

Great location, minutes walk from utilita arena, the shops and lots of (paid) parking nearby.
The staff are the best bit about this hotel though, all really helpful, welcoming and friendly. They go the extra mile.