Premier Inn Liverpool City - Albert Dock

The staff were excellent, very helpful and friendly. The room was spacious and spotless.

We are regular visitors to Liverpool and choose this premier inn on a regular basis. It's in a great location for most things in Liverpool and is usually a reasonable price.
Most of the time we have been fortunate to get a view overlooking the dock.
This time we were allocated room 1 which is on Level M.
This room overlooks the main entrance to the hotel and is one of the noisiest rooms we've ever stayed in. All night there were people arriving, but also deliveries of stock and laundry being collected and returned to the hotel.
I would advise any one checking in to refuse rooms 1-5 as you will not get a good night's sleep.

Julia was an amazing help today. Incredibly patient and kind when dealing with a payment issue. Fantastic customer service.

Comfortable beds, quiet nights and gorgeous listed building. Rooms need updating but can’t beat the price and location.

I was charged £200 for a side room with no access to open air worse than a cell in prison!! This room was not worth more than £50/night! The room is interior with the window in the room is fake! The fan in the air conditioner was noisy with unbearable loud sounds and should have been replaced long time ago. The spare pillows were smelling sweat! I had to use the bathroom towels to sleep. I was tired and honestly thought if I make a foss in the reception I get no more than more misery and if you change my room you will still push this room on someone else! This was my unfortunate stay on the 29 November 2025 in this hotel.

There was only one good point about this Inn ie location it is so close to the Arena.
It was worn dated and extremely cold in our room 202 2nd floor we had to get into bed fully clothed to stay warm.Very disappointed as we have stayed in all the Premier Inn in Liverpool now and this was the worst. We have stayed in Premier Inn all over the country and find that they have cut down on staffing the Inn that's why we did not go down to reception and complain.Never go back there we are going to start booking other hotels now .

Excellent experience kind friendly efficient staff who helped with our questions Steven mark tash john to name a few. My first time in Liverpool. What a friendly city. All the sousers are brilliant your city is an exceptional place to visit. Thank you scousers for a great weekend

The location was excellent great atmosphere the room 123 was amazing I would like to stay in same room next time the value of money was wonderful

We were received warmly and given a high room with a view over the docks and down the Mersey. The bed was wonderfully comfortable and the room was peaceful. We paid for ultimate WiFi but on the second day only one of us could access it so we paid for something we didn't get. Breakfast was relaxing and delicious.

The hotel was right on the docks, which is where I needed to be for my regional meeting. I didn’t stay for evening meals, but I did want breakfast, so when I did, it was exceptional, as I’ve stayed in many premiere inns for work through the years, and this one was my favourite stay. I come to liverpool for work, and this is the best one in the city for me. I stayed for a couple of nights, and wanted too shout out one of the team members working, don’t know if he was the manager or a general team member, but his name was Chris, and everything wasn’t too much trouble. I observed him chatting to other customers and they seemed very appreciative of what he was doing. I found the same, even though it was very busy. The room, was great, I loved some of the open brick walls, which was something I’ve not seen before. Being so close to the city, but just off the path, it was ideal for everything I needed. The only thing I found a slight hiccup with was the speed of the WiFi, as my laptop wasn’t connecting as well or my phone, but still managed.

We requested the same room we had the previous year and we got what we asked for .Staff on reception are very helpful and polite restaurant staff helpful and obliging. Rooms clean ,beds comfortable.Breakfast is lovely so much choice .

Stayed here for a business trip and was met by Faye, let me tell you what a credit to Premier inn. From start to finish my time here was excellent (Thanks to Faye) I would highly recommend this hotel to anyone and I’m even planing return trip with my wife in the new year. Only thing I could fault was the attitude of one of the managers Dean.

Thanks again Faye you really made my experience GREAT!

The location was was brilliant. The staff are really friendly. Breakfast was the same as in every other Premier Inn which is good. One of the lift did break and a lot of people are having to take the stairs rain constantly and it was a huge puddle right inside the door, but the thing that did last down Was we paid for a view and there was no view

Great location, lovely hotel with many original features. Perfect location, with plenty to do on site and only a short walk to the city centre.

Usually stay at Moorfields but they were full so paid the extra for Albert Dock. Not disappointed. Great people, great stay with no issue. What a lovely place. Might stay here in future due to location and lovely views.

The Hotel is in a historic building: a former warehouse that was the first in the world constructed with brick, steel and cast iron to reduce the risk of fire. It is also part of the largest site of graded buildings in England. As far as possible the character of the building has been preserved.
Our room was comfortable, well-maintained and clean. I'd add the small proviso that the exterior window do gather condensation, which can detract from the view over the actual dock: makes the view a bit 'foggy'. Check-in was simple and welcoming. Food is good. Obtaining a taxi is easy. It is a short walk to the historic Pierhead and both cathedrals and other attractions. We were there over the Remembrance celebrations.
I should also mention the prompt, business-like response of the staff when the fire alarms sounded early one evening. They reacted very well. Fortunately, it was a false alarm. Tip: ask for a view overlooking the dock.

Location, great. Room ,small but nice and clean
Food was terrible. Really terrible. Breakfast was edible but evening meal was really bad.

Clean and comfortable. Friendly staff and couldn’t get much closer to the arena which was perfect for me. Great area with lots of bars and restaurants and sights nearby and a short walk into the city centre. If I’m ever back in Liverpool I would definitely stay here again

This location is well past a refurb. The standard rooms are below standard compared to other vendors and other Premier Inns for that matter. Simple things like USB connections (for charging) etc are non-existent.
Although the view from our room was nice, it was impossible to see unless you opened the window as the windows were filthy. On a positive note, the staff were efficient and friendly so no issues there.

The hotel is in a great location, room was large and comfortable but the experience was massively let down by the poor checking in process which really needs sorting out.
Check-in was 3pm to which we had to join a very large queue, only 2 people serving on the desk and the process was lengthy. When we finally reached reception after about a 30 min wait we were told that not all the rooms were ready and we had to pay for each room separately which was bizarre as I had 2 rooms to pay for!
The hotel needs to either look at staggered checking in times or have more people working at peak times. Rooms should also be ready to check into at the stated time.