Premier Inn London Paddington - Paddington Station

My wife and I stayed at this Premier Inn at Paddington Station from November 19 to 27, 2025. We stayed in Room 405 on the 4th Floor, which was a Standard Double room. We initially chose this hotel due to its close proximity to Paddington Station, and we're so glad we did! We loved the fact that we could simply walk across the street from the hotel and stroll directly into Paddington Station.

The room itself was just fine for my wife and I. It was very clean and well-kept, with nearly no signs of wear and tear on the furniture. The interior decor was very modern and minimalistic. One other thing about the room was the fact that the sound proofing was quite impressive. Considering the fact that our room overlooked the street that's typically busy with traffic, we could hardly hear the outside noises. The mattress was very comfortable (to me), but my wife mentioned to me she preferred it to be a tad firmer. There was plenty of space in the room for us to relax during the evening when we're done with exploring the surrounding London area.

Even though we did not opt for the daily breakfast deal, the front desk staff member that checked us in (Sorry, I forgot her name) offered us a couple days of complimentary access to the breakfast so we can try it out. We were pleasantly surprised with the breakfast! It was a hot breakfast buffet and they served 'English Breakfast' foods such as sausage, beans, various types of eggs, hashed brown triangle, English bacon, mushrooms, and grilled tomatoes. The quality was actually decent overall, but we opted to not continue with the breakfast meal plan since we wanted to venture out to try other places for breakfast.

Overall, this hotel was superb value for use since we loved its location. If we ever visit London again in the near future, we would definitely consider staying here again!

I stayed at this hotel and the shower had no hot water at all from the moment I checked in. I reported the issue immediately, but nothing was fixed during my stay.

Despite the hotel failing to provide a basic amenity, they refused to offer any refund or compensation and kept insisting on their policy instead of taking responsibility. Their attitude was unprofessional, and customer care was completely nonexistent.

This was honestly one of the worst hotel experiences I’ve had. I strongly advise others to avoid this place, as you may not get even the minimum level of service — and they will not stand behind their own failures.

The hotel was easy to get to and the reception staff were friendly and helpful. However, I stayed at this hotel twice, a week apart, and on the second stay I arrived around midday, so decided to eat lunch in the hotel restaurant. But when I asked if the restaurant staff could check the ingredients of a dish, because I have an intolerance to a couple of common ingredients that aren't a major allergens, so not listed in their allergen information, I was met with a flat refusal by the staff as it was, quote, "against company policy".

Stayed in one of the premium rooms. Great to have a fridge for small meals etc. Being across from the station made getting around easy. Also great access to grocery shops and restaurants. Hotel was clean, quiet, and had all the amenitie as advertised. You know what you are getting with this chain hotel . Would not hesitate to stay here again.

i stayed in room 323 from 14/11 to 17/11. On the last day, before i checked out, i developed red dots on my skin which are due to bed bugs. It is now 5 days after i checked out and the spots on my skin are getting more angry and few more have appeared.

Nice stay! Clean rooms and friendly staff! Also we were guests of the day, winning a free mini bottle of wine! Breakfast was very good too!

Great hotel with perfect location
This Premier Inn is great. It is located next to Paddington and could not have a better location.
The staff is friendly, and yhe rooms are nice, warm and clean.

I recently stayed at the hotel and was quite pleased with my experience. The facilities were clean, and the location is excellent, making it easy to access various attractions in the city. The check-in process was straightforward and efficient, which is always a plus.

However, I did encounter an issue with the reservations team, as they cancelled my booking before resolving my concerns. This aspect of customer service could use improvement.

Despite this hiccup, I would definitely recommend the hotel due to the quality of my stay and its fantastic location

Check in was easy and we were up to the room within a few minutes. On opening the door to the room we were overpowered by the smell of dirty/ stagnant water. We were so tired and my little one was falling asleep so we thought we would just try put up with it. There were also big metal bars on the window which made it feel like a prison but we were only there one night to sleep so we just got over that. The worst part came when we went to put our little one into bed and there was a huge brown crusty patch of sick/poop in the inside of the duvet and sheet. Disgusting to find and so alarming that clearly the sheets had not been changed!!!

We complained and was given a new room opposite which smelled much better and seemed cleaner, plus not metal bars on the window. But unfortunately by the morning, the stagnant water smell was starting to take over that room too. Think there was an issue with the aircon or drainage.

The breakfast was good but the room was one of the worst experiences at a hotel I have had, especially for the price we paid. Location was good, right outside the station.

Easy to visit the city, near the metro station (you only have to cross the street). Beds and pillows are comfortable, breakfast is delicious.
Value for money rate 10/10.
If I will return to London this will be surely my hotel.

Fantastic location, very clean around hotel and in bedroom/bathroom. We ate breakfast and dinner here and couldn't fault it. They stored our bags whilst we explored London which was a Godsend. Would highly recommend.

The hotel is very close to Paddington Station, and we used both the underground and trains for our trip. Staff were welcoming and helpful. The rooms are clean and large enough to move about. I didn't notice any noise outside the rooms and little outside the building. Breakfast is available and children eat free. The restaurant is also available for other meals. The food was tasty and there was a good variety. There are vegetarian options, other "milks" and attention to food allergies. Great value for the price.

I had a truly wonderful experience staying at this hotel; it's easily one of the best ones I've stayed at across the entire chain. My room was completely spotless and smelled incredibly fresh.

We found the Paddington station premier inn, very clean, comfortable, with up to date decor.
Friendly, welcoming staff, could not fault it, and we will be staying here again on our next visit.

Our key kept malfunctioning. Every time we came back in the evening, we had to get a new key. This happened 3 times! We were only there for 4 days. A very loud smoke alarm went off in our room randomly and scared the living daylights out of us. The staff was not very forthcoming and helpful. The A/C kept turning off, and left the room, very stuffy. Wi-Fi is very weak, almost non-existent. The location is great, the beds are comfortable and the shower is nice.

I was a little wary that this might be a budget hotel since it is so affordable, but it was anything but! Our room was well furnished, very comfortable and very clean. The location is fantastic if you are traveling to or from Heathrow, since it is literally across the street from the Paddington train and underground stations. There is a baggage room which is secure, so it's easy to store bags if you arrive early. You can check automatically, and there is also a staffed reception desk if you need any assistance or want to store bags. The staff were friendly and accommodating.

First time staying at this hotel. Couldn't fault it. The rooms were clean, tidy and comfortable and quiet from outside noise. We had a meal in the attached restaurant which was really convenient as they served food until 10pm and stayed open so we could stay for a drink after. The Breakfast was one of the better hotel breakfasts I have had. It was hot, constantly rotated so the food was fresh and there was an excellent selection of pastries, cereals, fruits, cooked breakfast etc. The meal deal option was great value for money.
The fire alarm went off on the Saturday evening which cant be helped as these things happen but the staff rushed and turned it off really quickly.
Great staff, great location. Will stay again for sure!

The location is great, there is a subway across the road. The rooms are clean and well equipped. The breakfast is varied and the staff is very friendly and always ready to help.

Die Lage ist hervorragend, Frühstück okay aber ausreichend und für den Start in den Tag in Ordnung! Zimmer waren sauber und ruhig...

The hotel is located right in front of the Paddington station, making it very convenient to go anywhere and to go back and forward to the airport.