Premier Inn London County Hall

We stayed at the County hall building dubbed as the posh premier inn with a great view , when we arrived we where told there isn't a view so they've refunded the extra I paid for a view ,one person on check inn that didn't really have a clue what he was doing , when I came for breakfast they had only added one person but charged for 2 , explained this to the manager there they sorted it out but seemed very disinterested , we wasnt told in advance about the no view so no chance to change hotels. I wouldn't recommend this one youre better off staying at the more friendly one at the end of Waterloo station. At least they smile.

I hâd such an amazing stay, the staff was so nice and helpfull at all Times, breakfast was hot and where good, and the room was where nively cleaned.

We had a quick one night stay during a London layover and we picked this hotel due to proximity to things we wanted to see. We were very pleased with the hotel. The room was clean, the staff was friendly and we have no complaints.

We only chose this hotel as we had a trade event to attend at County Hall. We had stayed with Premier Inn in other locations in the past and felt they were good value for money and rooms were smart.
Well - what a horrible experience for the 9 nights we were there. There is no ramp for luggage and as we had knee issues we simply couldn't carry the bags up stairs. Fortunately a member of the public stepped in to assist.
And our transfer car could not get closer to the hotel due road barriers so we had to drag our bags along the road. No mention of this on the hotel's website
Check in staff generally helpful in a trying situation.
We had chose a Premium Room with a view !!! A very limited view if you craned your neck. The room whilst large, had a ripped headboard. I omitted to take a picture of this.
The shower blocked up the first night and the bathroom floor nor loo were not cleaned all week. We had to call housekeeping for fresh sheets as the bed hadn't been changed after 4 nights. And we kept having to remind them to provide water. As there is no way to contact the front desk other than to return to reception, it became a tiring exercise. One particular maid was in a right state about being called back to change our bed and stomped in, yanked the sheets off etc etc and never said a word.

Converted to our New Zealand dollar this equated to over $530 per night which, compared to what we could buy here at the same rate, was expensive.
If one complained to reception one was offered a free breakfast. We tried that once and the food was just awful.

On check out the lovely receptionist on duty said she had filed our complaint, and we subsequently wrote to the CEO of Premier Inn but not one person has deigned to respond. An offer a a one night refund would have been appreciated considering all the issues we had encountered. It would be helpful if Premier Inn had a Duty Manager to take care of major issues rather than leaving to the one receptionist.
This experience has completely turned us away from Premier Inn and we will choose not to stay with this particular chain in future.

Our stay wasn’t the best. The queues at check-in were ridiculous — long at all times of day, not just during peak hours. There simply weren’t enough staff members available to help guests who needed a real person. There were plenty of self-check-in screens, but many people still needed assistance, and with only one or two staff on duty, the wait was always long. On a positive note, there was security present, which did make me feel safe. The lobby itself was very basic.

We stayed in a family room, which unfortunately wasn’t very clean. When we moved one of the single beds, we found an empty milk pot and a pink pen lid underneath. There were also human hairs left on the toilet and bathtub. On the brighter side, the shower was lovely, and the provided toiletries — shower gel, hair gel, and hand soap — were appreciated as we were trying to pack light.

One major issue was the bathroom door. It slams shut and can’t be kept open, which meant we were all woken incredibly early by neighbouring rooms doing the same thing around 6:30am. Combined with general noise early in the morning, it didn’t make for a restful sleep unless you’re up at that time anyway.

The room itself was spacious enough for the four of us for one night. The TV, desk, and mirror were all great. However, the bathroom had no ventilation, which was a bit odd.

We ate in the hotel restaurant, and that also wasn’t great. The food was slow to come out. My son’s spaghetti bolognese was disappointing — a tiny bowl of what looked like microwave spaghetti with no garlic bread, just a quarter of a corn on the cob and some peas. He was still very hungry afterward. The rest of us ordered burgers, which we’ve enjoyed at other Premier Inns, so we thought we’d be safe. We weren’t. Each plate had about nine chips, which was honestly pathetic; we had to order extra chips because the portions were so small. My burger was overcooked, and the coleslaw tasted strange, possibly even off.

Breakfast was okay. The chef comes across a bit brash — possibly just a language barrier — but it did feel abrupt. My mother-in-law asked for veggie sausages and got a rather sharp response, and another guest received the same tone when requesting something cooked fresh. That said, the food was prepared and tasted nice. The choice at breakfast was good, though the cups had a strong egg-sulphur dishwasher smell.

Overall, based on location alone, I would stay again — but I wouldn’t eat there, and I’d definitely bring earplugs.

Yesterday was in restaurant in the evening. Food was amazing. Amal was amazing and very chatty. He is a star for Premier Inn.

A really nice premier inn in a great location. Rooms recently renovated and staff helpful and friendly, bed comfy shower powerful.

Clean, quiet and with a very comfortable bed. Breakfast was ample and very nice. Faye made us feel very special and was good with all the guests. All the staff were friendly and helpful. Full marks. Will be revisiting again soon.

This is my 2nd time staying here in 2025.
It is so convenient to Waterloo Station that makes it a perfect location. Location is also perfect as a quick walk across The Thames on one of the many nearby bridges & you are in central London.
Great check-in. We were early & they happily kept our luggage (we were even given a glass of Prosecco each,not something you’d expect from a Premier Inn).
Rooms were nicely sized & well maintained.
Excellent price for a central London hotel & a hotel I’m sure I’ll stay in again.

This is a lovely Premier Inn, in a great location right next to the London Eye. Our room was spacious and comfy. Every part of the hotel we accessed was clean. I do like the option Premier Inn now have for asking for rooms to be cleaned rather than having staff knock on doors every morning. The restaurant always had space for us and the service was good. Our only issue was accessibility. It isn’t really Premier Inn’s fault as it will be a listed building. But the accessible entrance/exit can only be accessed with a staff member due to security barriers. That meant that you have to rely on staff to enter and leave which makes it feel less accessible and is awkward at best. It’s definitely a consideration when choosing where to stay in the future. If you have no accessibility needs then this is a really good Premier Inn.

Great value stay for central London, it's a Premier Inn so you should know what you're getting, and it delivered!

Extremely comfy bed, great shower - and a bath! Great nights sleep, which is unusual for one night in a hotel room.

Had a delightful view of the bins, and someone had set the temperature to 28 degrees (why!!!) but the windows opened enough to take it to a comfortable level.

Didn't eat in the hotel, but coffee and tea plentiful (there is more out in reception to top up) and the room was absolutely spotless.

We were very pleased with our three night stay at County Hall Premier Inn.
The reception staff were couteous, friendly and very helpful.
The room was clean and warm with good wifi.
The dining area was clean, the tables being cleared promtly. The choice of continental breakfast was good and the coffee was hot which is always a bonus when it comes from the self service machine.
We thought the whole atmosphere was welcoming. We usually stay here when visiting London because it's such a convenient location but when we stayed in May we both thought the hotel needed a bit of tlc. So we were very pleased to find that things seem much improved, now all three lifts are working again and the reception area seems to have had a face lift.
Thank you Premier Inn for a providing a very good service. We have already booked our stay next April.

Great overall stay! Very comfortable bed and sparkling clean bathroom! And very quiet! The staff are very welcoming and professional.

Excellent central location adjacent to London Eye and walking distance to Waterloo Station. Great room, comfortable bed and clean. Only negative is connectivity for mobile phone etc, especially in central London, which is probably influenced by the additional cost of joining Wi-fi

Lovely sized room, helpful, chatty, friendly staff, lovely surroundings, good selection of breakfast food (including ham and cheese for the Continental breakfast!). Having stayed in half a dozen Premier Inns, I would say so far this is the Premier, Premier Inn. We got a complimentary glass of Prosecco each, whilst waiting for our taxi in the evening. The lovely lady staff member, who got us it, said that they give this to guests, to welcome them into the weekend. What a lovely, thoughtful, and added bonus for this experience.

Although it varies from place to place, I have come to expect good service, rooms, and food from Premier Inn. They, as a company, help to make the experience.

Good location. Good breakfast.

Whole place needs a good scrub/lick of paint. Dust, old chocolate wrapper and lipsalve under bed so obviously under beds aren’t clean properly. Fan didn’t work in the bathroom. Both issues reported to checkout staff.

Not sure I’d stop again.

We booked this hotel for its location, as we were doing the Big Ben tour and need to be there early in the morning.
We stayed 1 night with our 11 year old Grandson. The family room was spacious, clean and comfortable. Breakfast was excellent with lots of choice.
All the staff, reception, restaurant, housekeeping were all very friendly and helpful.
We would definitely stay again!

The hotel is very convenient allowing to easily visit the most relevant attractions in London. The hotel is clean and rooms are big.

I have been visiting London with a group for a few years now and we always stay at the Premier Inn, County Hall.
The location is great and every single member of staff that I encountered from check in, breakfast, dinner, the bar to check out were superb and a credit to the Premier Inn.
It was a busy weekend due to Remembrance Sunday but nothing was too much trouble for staff on duty: they were professional, considerate, friendly, helpful and very welcoming. Well done all and thank you so much.

Invested in a ‘Premier Plus’ room which gave us a larger bed, more space and both a kettle and coffee maker.
Really helpful and friendly staff coupled with a great value Mel deal and two drinks fo £9.00 during Happy Hour.
Excellent location on the South Bank and close to the underground,Lund and British Rail at Waterloo.