Premier Inn London County Hall

Rena rum

Just ok

The manager a male was excellent in customer service.

Pas d’eau chaude dans lavabo
Clim qui s’arrête sans raison

The hotel is very rundown. The first room i was given had an overwhelming stench of mildew and mold. I asked for a new one, it was so bad. I found out 2 other people from our group had to do the same. Towels were stained. Heating worked about half the time - mostly didnt work in the ealry evening hours when i assume it was used / turned on the moat. Breakfast was very poor quality. The one positive is the bed was great and i heard my coworkers remark the same. Ao their slogan doesnt lie about that lol.

la stanza presentava alcune lacune, finestre sigillate,macchie sulla moquette e bagno cieco senza ventilazione. Bene il personale e la colazione.

Staff was friendly which was the biggest plus. Breakfast had enough options but could have more options, like any cheese, any vegetable toppings or dark bread. The absolute biggest minus though is the fact that you cannot open the window in your room and the extractor fan is just not doing its job. This means that staying in a family room it becomes very damp, hot, cramped and stuffy. Actually hard to sleep because you don't feel you get enough air. Location is also far from anything unless you have reasons to be in this exact neighborhood.

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Overall, our stay was okay. The staff were wonderful—very friendly and helpful—and they even allowed us to check in early. Breakfast was also good. However, we were quite disappointed because the hotel was listed with free self-parking when we booked, but upon arrival, there was no parking available. The only option was paid street parking across the road, costing £23.31 every 4 hours for three days. It was only free between 3:30 PM and 9:00 AM.

I had a great stay at this hotel. The staff was friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. I would definitely recommend it

Great food the chef was friendly and all the food was hot and tasty!

Hotel is very nice and tidy and the restaurant is clean.

I had a very pleasant stay at the Premier Inn Dagenham. The staff were friendly, professional, and always ready to help, which made the whole experience very comfortable. My room was clean, quiet, and equipped with everything I needed for a relaxing stay.

The hotel is well located and easy to access, and the atmosphere inside is calm and welcoming. Overall, great value for money and excellent service. I would happily stay here again and recommend it to others.

Good location and staff was very good, full service. The room was not quite what we hoped for, quite moist/moldy unfortunately... we asked for new room but the hotel was fully booked. Breakfast was good, kids happy. We got to go very early one day and the fixed muffin and juice/coffe.

We stayed at the County hall building dubbed as the posh premier inn with a great view , when we arrived we where told there isn't a view so they've refunded the extra I paid for a view ,one person on check inn that didn't really have a clue what he was doing , when I came for breakfast they had only added one person but charged for 2 , explained this to the manager there they sorted it out but seemed very disinterested , we wasnt told in advance about the no view so no chance to change hotels. I wouldn't recommend this one youre better off staying at the more friendly one at the end of Waterloo station. At least they smile.

I hâd such an amazing stay, the staff was so nice and helpfull at all Times, breakfast was hot and where good, and the room was where nively cleaned.

I just want to say that there are some of those you meet who cater for your needs in this business whom you love and those whom leave a disappointment 😞 The younger females within the restaurant were rude and uncaring natured and I believe need better training for thier mannerisms ect,But that's my only complaint as this hotel is great otherwise,The managers are fantastic and very business like,But this one woman sisay she was amazing and made me feel special shes so loving and kind and one of the hardest workers thier that made my stay that extra special, I hope shes given a promotion she deserves it and I would say this hotel would not be so great a stay without her.

In my personal experience, I would strongly advise not staying at this Premier Inn under any circumstances. During my visit, 8 cars — including mine — were smashed in on the same night in the car park right beside the hotel. When I spoke to the manager, I was told this has happened before, which means this is a recurring and known problem.

Despite knowing this, the hotel offers no warnings, no visible security, and no clear signage explaining that the car park is operated by a third party. Guests are left believing the parking is part of the hotel — until something goes wrong.

What shocked me even more was the hotel’s response. There was no help, no empathy, and no sense of responsibility whatsoever. Premier Inn immediately distanced themselves and left guests to deal with the damage entirely on their own.

Based on how this incident was handled, and the fact that the hotel seems aware of ongoing break-ins, I personally would not stay at this location again — and I will be extremely cautious about using any Premier Inn in the future. If something happens to you or your vehicle, in my experience, you will receive no support at all.

For your own safety, money, and peace of mind, I would strongly recommend staying elsewhere.

This is one of the best premier inns we’ve stayed in. Stayed 1 adult and 2 kids. Location was fantastic. Waterloo station isn’t far and tube station across the street. It’s away from the major hustle and bustle of the city but has plenty of restaurants along the street beside the hotel which was nice to sit out and enjoy in the evening.
It was great to have the outdoor space at the hotel too as the weather was warm when we went. The kids could play outside. I would definitely recommend this hotel and wouldn’t hesitate to stay again.

Location is brilliant and we had a lovely room with fantastic views. Staff were fantastic and professional ensuring we had a fabulous stay. We have stayed in lots of premier inns this is one of the best we have stayed we will be back

I stayed at Premier Inn London Bromley for a week for a very busy work project. My premier plus room (502)was warm, spacious, spotless so this proves the housekeeping team are above par, any requests for towels, extra etc were happily accomodated. There were 5 Stars at London Bromley, Roy, Denisa, Rohit, Marlene and Azckee.
Wow what an amazing group of people, after a long day every evening I was welcomed back with a friendly smile, personal touch, ice cold beer and delicious food. It was a true comfort away from home.

I could not have been happier and look forward to my next stay.
Den Cogan.