Premier Inn Manchester City Centre West

The cleanliness on arrival was poor in the reception and corridors. The fan in the bedroom was loud that I had to turn the heating off to get some sleep and could still hear the fan next door. There was an alarm going off on the scaffolding outside for over 2 hours during the night. There's no parking so had to park next door which cost a fortune. There's only one plug on one side of the bed to charge your phone. No biscuit with your tea/coffee and not bottle of water on arrival. Lots of costs being cut but still charging the same. The overall quality of Premier Inn has gone down this past year.

Honestly just a good experience we went a couple times during my partners work trip and the workers are always so lovely especially Lilia she’s so wonderful and really makes the trips worth it especially for our 2 year old she loves her.

I had a mixed experience at this hotel, when I stayed overnight for a work meeting the following morning.

When arriving staff were friendly and attentive and check-in went smoothly. However, when I went into my room there was… a suspicious white substance… over my bedside table and bedframe of the liquid variety… 🤮

I went down to reception to complain and the receptionist looked a bit non-plussed but apologised and sorted me another room which appeared better but it did put me off, understandably! Mistakes happen and this was clearly missed but I probably wouldn’t stay here again

Premier plus room was lacking in comparison to other premier plus rooms at different locations. The hair drier and coffee machine both didn’t work. The room and bathroom was also small again in comparison to other premier plus rooms I’ve stayed in where they were almost double the size. Would definitely say for value for money was not there as it was relatively expensive for what you got. Unfortunately, I’ve come away disappointed of spending that much money for a hotel room.

Tired, worn out rooms with flaking trim on the desk. I would be careful walking in bare feet on the carpet. The room was 17 degrees when I entered and took a couple of hours to get to 21c. The whole place is covered in scaffolding. It is obviously waiting for a refit and I would wait for them to finish this before booking this hotel. There is a radiator at bottom of the stair well, not attached to the wall anymore but still wired in. The staff on the evening shift were great, helpful and engaging. The meal I ate was a watery curry with 4 pieces of chicken, tasted great though. The breakfast staff must have just finished a shift at Strangeways prison. 'Name----room----sit where you want'. No coffee machine, it was broken and you had to resort to plastic sachets of cheap instant coffee (no one explained this and it took 6 minutes to find the prison officer to ask about the machine). Sausages were under cooked, nothing brown about them, like they were boiled. Tomatoes were sour, no eggs at all. I paid over £200 and have had better stays at a youth hostel.

We have just returned from a two night stay in this hotel, I could not recommend it enough. On the evening we arrived Leigh and Sylvia were the perfect hosts, Sylvia making the check in process seamless and Leigh providing great service and menu advice at dinner time, the accommodation was clean, spacious and warm, well wanted, considering how cold Manchester was Saturday.. I would definitely stay here again, there is scaffolding but this obviously temporary, it didn’t impact on my stay in anyway

The room was comfortable and shower great. However, the entrance wasn't apparent given all eth scaffolding and the cost of any nearby carpark is quite frankly extortionate. I was stunned to discover there was no reduced rate agreed with the nearby NCP so it was £30 to park overnight. As such, I wouldn't stay here again and wouldn't recommend either

First things first, we had a great time here and would return (when the scaffolding has gone).
We stayed for one night for the Christmas markets and had a lovely time. Staff at the hotel are really lovely and very helpful but not always easy to find. I think cleaning is not quite as good as it used to be but this is true of the three Premier Inns we have stayed at in the last three months. It tends to be the general public areas that are less good, not the hotel rooms.
We paid for Premier Plus (and would do so again) but our toilet bowl had a spider web crack in it, our sink a thin crack and the bath front a hole in it. Not quite what I expected!
We would not let the scaffolding stop us if we had a near booking but it is true that it looks like a building site from the exterior. Premier Inn have done what they can and placed a covering on the windows that prevents anyone from seeing in.
Will return in the future.

Nice quiet hotel nestled in a quiet location about 15 min walk to the centre of town.
Nice all-you-can-eat breakfast at a bargain price.
Very comfy bed and peaceful rooms. Had a great sleep.
Very good value for money food and drink offers.
Staff were polite and friendly.
Overall a very good experience at this hotel.

Location was excellent for Aviva Studios and for walking around Manchester. A more than adequate room with everything we needed. Matty and Corey were very friendly and helpful.

The room that we were given was nice and clean plus the staff were very welcoming, I would most definitely recommend and stay at this hotel again.

Had a lovely stay, room was really clean.
Staff were very helpful.
Big thank you to Paul who recommended Cosmo to me food was lovely

Worst stay ever staff were rude disrespectful and awful major refurbishment going on looks like construction site hotel normally I stay at Travelodge big mistake not booking a night there instead I would have got it cheaper and been much more comfortable.

Disappointed and Quite frankly will never be staying here again.

Not horrible but not quite meeting expected Premier Inn expectations. Understaffed but the staff that were there were lovely. Restaurant toilets in desperate need of scrubbing.

Accommodation was ok , staff under manned which led to diabolical service at evening meal and the food was awful , no stock so lack of choices (to the bare minimum ) order a steak pay extra to find out they have only a half a steak left some 20minutes after ordering , all food arrived not cooked to request , they asked how my steak or half of it needed to be cooked , I requested well done, arrived dripping with blood , had wait at the bar to request malt vinegar, while staff ignored me and carried on serving a constant cue which arrived after me drinks from the bar (lack of staff).
So by now really bad food and lack of choice poorly cooked ignorant staff and cold food , but the check-in was easy

Building under maintenance. Drilling noise can be heard during the day.

Room smelt of damp and windows would not open.

Reasonable price and location.

good location, good canteen, nice and friendly staff. however the room service can be better, 3 nights 3 people only had 3 towls, no one cleaning the bins.

Jævnt dårligt standard hotel. Hvis vi havde vidst, at facaden var ved at blive renoveret, havde vi aldrig valgt dette hotel. Det stod ingen steder ved bookningen. Der var konstant håndværkere lige ude foran vinduet. Man kunne ikke åbne vinduet, hvilket efter 4 dage var ret klamt, og der lugtede dårligt på værelset. Pga stillads og film på vinduet, kunne vi ikke engang se, hvordan vejret var udenfor. Og de startede med at arbejde kl 7!
Ulækre gulvtæpper overalt på hotellet, - det virkede utrolig uhygiejnisk.
Vi havde bestilt et værelse med en dobbeltseng og to enkeltsenge. Den ene seng var en vanvittig dårlig fold-ud-seng, som ingen kunne sove på. Det var bare fjedrer med stof på. Vi bad pænt om en topmadras, men det fandtes ikke, så vi måtte nøjes med en ekstra dyne at ligge på. Det gav dårlig ryg efter at have ligget på den i 3 nætter.

Rigtig kedelig og tør morgenmad. Færdig-produkter taget lige ud af pakken. Fx både pandekagerne og muffins, og der var intet pålæg overhovedet. Smagsløst og intetsigende.

Imødekommende personale, men det vejede ligesom ikke op for alle de dårlige ting.

Vi kommer ikke igen.

You would be better off staying at one of the other nearby Premier inns rather than this one. It’s currently covered in scaffold and an active building site with work starting at 8am each day. The rooms were also tired tatty and not particularly clean compared to other Premier Inns I’ve stayed at before. Overall not great at all.

I stayed in the Premier Inn Plus room. The room was great and the service was amazing. The fuse in my laptop charger needed replacing, and I asked at reception to see if they had a spare, but they did not. The lady working on the night of 01-09-2025 went out of her way to give me the fuse from her phone charger.
Wow, amazing service, I was meeting with an important client the next day, and this amazing lady saved my lead.
Thank you to the lady and Premier Inn for hiring AMAZING staff.