Premier Inn Stratford-Upon-Avon Waterways

It was fine and a clean room and exactly what I needed for 1 night. It was Saturday and right in the middle of the town but very quiet. Great receptionist and food was standard travel lodge so no issues. Parking was about 5 minutes away but I knew this when I booked so no complaints and only £3.60 for the night. Good modern quiet room.

First of all, my family and I would like to make special mention and thank (again) an outstanding member of your Waterside, Stratford Upon Avon, Premier Inn staff team - Owen Taplin. From the moment we arrived, his service was second to none. My parents disabled access room (206) was supposed to have been set up as a twin and not a double. Within 5 minutes of pointing this out to Owen, he personally rearranged the room and set it up perfectly and apologised for the inconvenience albeit the mistake wasn't his. That evening he was serving at the Bar and again he was very professional, polite and so helpful, nothing was a bother. Later that night my mum (who has been diagnosed with vascular dementia and has had a previous stroke) fell in the corridor on level 2. Owen again provided a first class service, getting a wheelchair, offering to help us to get her up, getting plasters etc for her cuts and generally ensuring her and us were alright. The following day he was so attentive and reassuring, offering any help, advising where the nearest clinic etc was if required, asking after her wellbeing etc. Honestly, as a staff member he should be recognised for the outstanding service he provides and I hope you pass on this commendation to him. From The Oliver/Harkins Family

Pagamos desayuno pero no había cola cao ni chocolate solo café y té.me pregunto que desayunan aquí los niños…mi hija no pudo desayunar y el personal tampoco facilitó mucho el tema… la verdad es que No había mucha variedad de desayunos. La habitación moderna bien equipada limpia y calentita. El hotel esta bastante bien y el precio también

Great location, good parking, friendly staff, great breakfast and lovely room with everything to hand that you could possibly need.

The beds were extremely comfortable and location was good however bathroom had only one towel which we had to share for shower and the room was way to hot and couldn't be adjusted to a comfortable level.

Very easy check-in , lady on reception very helpful.
Plenty of room at breakfast and buffet fresh and tasty .
Car park cheap and easy to use
Short walk to town centre

After a few experiences of 'tired' Premier Inns it was nice to visit this clean new one, just a short walk into Stratford-upon-Avon.
Advice would be not to pay extra for a river view, as along with the canal you get a 24 hour Macdonalds and huge car park area. Not a problem to us but some may be disappointed. Nice spacious room with lovely purple bathroom lighting...very relaxing.
Uninspiring menu for evening meal...ended up with strangely tasteless prawn cocktail , plus a very small bowl of chips costing £4.50.
Breakfast was good, relaxed on Sunday but staff were very overstretched on the Monday and although working hard were unable to keep up with table clearing, replenishing food etc. Despite being rushed they were polite, pleasant and good natured, doing their best to keep up.
Overall a good two night break and we would definitely visit again.

There are serious roadworks going on outside, including overnight during our stay. Owen on reception was extremely helpful and did move our room as we were right above them, but we could still hear the roadworks and didn't get any sleep for two nights. There was also an awful sewage smell coming through the vents, and all the lights went off in our room on the final morning. We were given a refund on our breakfasts as a gesture of goodwill which I've still not received. Premier Inn should have notified us of the overnight works before our stay, as we were travelling for a wedding and could have made alternative arrangements if we'd known.

Lukewarm breakfast.
Breakfast was never replenished when we came down just before 10am so we just had to have whatever was left.
Staff were miserable and never spoke or asked if anything was nice.
The young man on check in was lovely, approachable and smiley, very helpful too.
Had to ask for extra towel.
Not enough milk or sugar in our room.
No complimentary biscuits or bottle of water, not even a mini fridge
Room advertised as room with a view, it was literally a canal with two or three rotten old barges, a McDonald's drive thru and car tyre garage over the canal, a path that went right by the window so members of the public were right outside walking dogs, riding bicycles etc, even the local council were strimming and mowing the bit of grass right outside our room so there was always some noise, not very private.
The car park wasn't even fenced off or secure, people could literally come off the canal path and cut through the car park right next to the cars, on the first night 3 very dodgy looking down and out opportunist thieves were looking through car windows to see what they could steal...
I spooked them and they walked off....
There was no one on reception to report this to and no visible security just one CCTV camera....

Good base for Royal Shakespeare Theatres, provided you can deal with a bit of a walk, or take a taxi (see google maps for the walk). Equally good for all else Shakespeare.
Good continental breakfast.
Didn't really bother us, but with our room overlooking the main road, noisy traffic was not completely excluded.

Always exactly what you expect of a premier inn.
Good location, can walk to the town in less than 10-15 mins.
Car park is large but it can be a struggle to find a space if you are not early.
Room spotless.

Fairly average Premier Inn, on the upside good shower and short walk to Stratford centre, on the downside hard to get room cool, heavy bedding so didn't sleep.

Lovely little Premier Inn in a great location, right next to the canal and really close to the town centre. Can be on Bridge Street in 5 minutes and down to the River in 15 minutes either walking along the road or along the canal. One slight location snag at the moment is major roadworks right outside which were causing traffic chaos and making it hard to access the hotel from either direction. Think the roadworks will be on for at least the rest of October so worth checking and allowing extra time. Also on the travel front, the car parking is extremely limited at the hotel itself so I'd recommend getting there as early as possible. Other car parks are available nearby but will cost more.

The room was exactly what you'd expect from a Premier Inn, roomy, clean and comfortable although a bit on the warm side at night even with the AC on. Staff were all extremely friendly and helpful but there was a bit of a wait sometimes with the same staff working the bar/restaurant and check-in

I booked for 2 nights 2 twin rooms with friends. When we arrived had a lovely welcome at reception followed by a terrible smell in our twin room of what can only be described as rotten eggs/sewage. Or though staff tried to resolve it, we ended up requesting a room change after 11pm. No twin rooms free so had what seemed like a camp bed and a double. No compensation just sorry nothing we can do.
Beware like all Premier Inns they are short staffed and run out of breakfast.
Location is good with a short walk to town and on the canal.
At weekends you can get noise from Macdonalds and the local youths

The hotel was up to the usual Premier Inn standard. Our only issue was to do with limited accessibility parking and when full having to use a very long car park

Nice property with good location and facilities. Meal deal for dinner and breakfast is also good value.

A good stay, room clean bed comfy, food was good and value for money. Staff friendly, felt a bit sorry for them as busy with guests checking in, but they have to double up as bar serving too, customers kept having to ask them to come to the bar to serve. Not there fault, just how Premier Inn work it it there!
Overall a nice visit.

Clean and tidy but very short staffed. They were all multi tasking and looked very tired. The dining room was cold and asked for heating to be turned up It didn’t make any difference. Food not worth the money as very expensive and went away hungry

Great hotel next to the canal great hotel room very big room amazing staff so helpful and so friendly the food was hot and cooked well and a nice bar i would recommend this hotel very highly.

Nice place to stay. Staff all very helpful and provided us with extra pillows + chocolate when my partner felt a bit down. V comfy and spacious in the premier plus rooms.