Premier Inn Manchester City - Piccadilly

Room was reasonably clean. However "guest supplies" room has no milk yesterday nor today. Breakfast was ok yesterday, however bacon was undercooked. Todat the fresh fruit was gone more than half hour before service was done. Also the maintenance team was using their walkytalkies on top volume in the breakfast area while making their coffees.. with guests still having breakfast. We stay at Premier Inn several times a year bit it jeeps gping downhill in recent years. Britain you'll have to do better at hospitality if you want to compete in the EU market!!

Tack

Lite bad

We stayed here for 1 night (Sunday night) after a Etihad stadium tour and the night before a trip to UK Lapland as a family.

We chose this hotel due to location, it was close to the stadium, walking distance to the Xmas markets and around an hour from UK Lapland.

Check in:
We parked the car in the car park opposite (very limited space) and walked to the hotel, checked in via the machine nice and easy

Rooms:
Clean and tidy with all that’s needed. We were overlooking the canal so could hear that during the night but other than that the hotel was silent

Drinks:
Very expensive but a nice area to sit and chill.

Xmas markets: were met with the first lot of markets within a 5 minute walk - perfect location

Will be staying here again!! 10/10 for stay.

UK Lapland was just under an hour journey - we left at 0830 and caught all the morning traffic.

Me and my mum stayed at this hotel last night and have been beyond disappointed. We use Premier Inns across the country frequently for concert purposes and we’ve stayed in this exact hotel before now and never came across any issues. But to say I paid £280 for just a singular night is extortionate considering the experience we had. To start off with, we checked in (after being ushered to a self scan check in point, despite saying I wanted to check in with a person at the check in desk). Went up to our room to find the sofa bed hadn’t been made up. When booking, it stated we had a family room and upon checking in, the machine gave us room number 306 which is a triple room…so we expected the bed to be made up. House keeping sorted that promptly…no problem.

More issues came later on when going down for food, around 5pm. We waited to be seated and I overheard a customer at the bar ordering something with lemonade…the bar lady explained they had none due to the restaurant running out of gas so everything was bottled. With this in mind, when ordering our drinks I asked if they had lemonade to which I was told the same thing, fine. I asked what the alternatives were and the waitress had no idea…there was no drinks menu on the table either for me to refer to so I had to solely rely on her knowledge. To order a simple drink was like getting blood out of a stone. You’d expect a waitress to be able to give a customer some sort of idea as to what other soft drinks are available. We ordered food which we waited at least 20-30 minutes for…and the restaurant wasn’t busy at all. Upon finishing our meals our dirty plates sat on our table for a good 10-15 minutes, the same waitress seemed to of disappeared and no one else was around to make themselves available. Food was lovely but not sure if staff need better customer service training. We needed to pay the bill so ended up doing it at the bar instead as we had the gig to get ready to go to…

The final issue came the following morning with breakfast and checking out. Went down for breakfast and it was the same waitress on shift. We waited to speak to her about our breakfasts being booked, she took our room number and surname, skimmed the sheets of paper and couldn’t seem to find it. I looked over at the piece of paper and saw our booking straight away. She then told us to seat ourselves and help ourselves to breakfast…which is fair enough but most hotels we’ve been to ask us if we’ve been before and explain where everything is from hot food to the drinks station. Her attitude just seemed very much like she couldn’t be bothered. The final issue came when checking out. We wanted to leave our bags in the luggage room whilst we went over to some shops in the city. They were more than happy to do this but retrieving our suitcases once we came back for them was a headache…we would’ve been better off taking them with us. They found my mum’s suitcase no problem, but they couldn’t seem to find mine. Like anyone would, I started to panic slightly. The room was a tiny box room with MANY suitcases/bags, in which mine was no where near my mums and shoved right at the back behind so many other people’s…you would’ve thought both bags would be stored together once they’ve been handed in together…

I’m not usually one to go on and on and be so negative with reviews but paying £280 for one night is expensive in itself…let alone not receiving the standard of customer care we are usually use to from premier inns…

With Premier Inns you always get good service, good breakfasts, well furnished bedrooms and spotless bathrooms. Recommended.

Great location close to Piccadilly Station
Alternative stop over pre flight
Would definitely stay again, 20 mins on train to airport

Rommet ok, men servicen i resepsjonen svært dårlig. Lang tid på innsjekk og lang ventetid i baren.
Kommer nok ikke til å dra tilbake dit.

Stopped in for breakfast on a busy Sunday morning. Breakfast normally very good, but as it was so busy, slight dip in usual standards so wil call it overall good. Staff all very friendly, and well served by Lena. Will return.

Nice room clean and tidy
Lovely staff (Lena) was very helpful
Highly recommend
Would stay again for business or pleasure.

The Bed was comfortable, had a good nights sleep. The room was clean, perfect family room. The only downfall was no hot water coming out of the shower/bath. Room 215.

Lovely clean comfortable room ,,, friendly staff,, first class breakfast,,,excellent location 5 minutes from train station

Great service and staff. Thx to the lady with the big wide weddingring.
She was soo kind and made us feel welcome. Hope we meet again

Nice hotel with a good service. Room was clean and warm. We received good service and had great sleep on comfy beds. We couldn't ask for more, it was lovely.

It was a great stay from start to finish. Im not very technical and Oshane was there straight away to help us. In the evening while having our meal again Oshane couldn't do enough to help us and was so friendly. Again the second evening Oshane served us for the evening and nothing was to much trouble. Will definitely be back to stay at this premier inn again.

Had a great night's stay , staff were very friendly and the rooms lovelyand clean. Also the manager Oshane who served us food and drinks was especially helpful and couldn't do enough for you. He made the stay enjoyable and fun I a lovely surroundings and decor.

As me and my wife are retired we tend to travel around a lot !
My stay was fab
We chose to dine out as weather was particularly decent but there food menu was eye catching
Service is brilliant from all members of the team
We will return back for our christmas market shenanigans!!

Amazing atmosphere, friendly and helpful staff, hotel room was clean and lovely decor! The bed was super comfy! Definitely be rebooking for next trip!

Great experience Chloe was great very friendly at the bar very helpful staff a great stay at the premier inn great staff highly recommend

Room was generally grubby/ walls marked and chipped. Big stain (in the wrong place) on the main chair.
Shower tray was grubby too and body wash ran out after two showers. Expensive stay for what was VERY budget experience. On a positive, the location is excellent and we enjoyed our evening meal.