Premier Inn London Gatwick South

Very clean and staff very friendly. Lovely room with good facilities (mini fridge and coffee machine).Ideal place to stay to visit Bath.

Lovely hotel. We were welcomed by a friendly member of staff who checked us in swiftly. We didn’t need food during our stay so cannot give review on it. Can say the restaurant gets busy. A family who checked in before us could only get a very early breakfast and earliest they could have dinner was 9pm. If you can try and book in advance.
We stayed after a visit to Bath Christmas market. Not too far to travel and then a short visit to Cheddar the next day.
Hotel room was very clean. We couldn’t hear noise from other rooms but people seemed to forget that people can hear them walking, running and screaming down the hallway. This isn’t the hotels thought just inconsiderate guests.
We stayed at the back of the hotel on the first floor so traffic noise was minimal. Plenty of parking available just remember to validate your parking on the tablet in reception.
Quick note to Premier Inn. 2 yea bags is definitely not enough in the room. We are big tea drinkers. It wasn’t too big a problem as we couldn’t just pop down to reception for more but a few more in the room would be nice.

Overall very happy with our stay and would stay again here if we were heading that way.

Warm welcome but floor creaked and so do the upstairs room so kept me awake on and off throughout the night . Breakfast booked at 10am but no orange juice and not re filed and hash browns and eggs were cold.toaster turned off at 10-15 so no toast either

Really disappointed in the whole experience, firstly no on was on the desk at check in so couldn’t book a table for breakfast, which we quickly learned was a big inconvenience as they struggled to fit us in. That brings me to the food. Paid extra to have breakfast included, waited 30 minutes for vegan sausages which had to ask 3 different members of staff for before even being acknowledged despite them being in the menu. No veggie bacon either. The room was clean, but the toilet roll holder was hanging off the wall.

The lady on the welcome desk this morning was so kind and bubbly. The restaurant was full for breakfast but she made space for us as a family of four to fit in. Good food and friendly service. Thank you

Room was lovely and very comfy.evening meal was absolutely delicious, however the cooked breakfast and coffee were cold , the whole lot including fried eggs were cold. I advised a member of staff whose reply was really rude and never came to clear the table while we were there ! We only wanted to let them know! Its a shame as the food looked delicious.

This is the worst Premier Inn we've stayed in.

It was 3°c outside when we checked in, the window in the room had been left open and the main heating doesn't work so they've left a small plug in heater in the room, which having been on full for over an hour now still hasn't heated the room.

The food in Thyme was very disappointing, the first time we've ever had an unenjoyable meal from a Thyme. The flavour was cooked out of everything, except for the chips, they could've done with being cooked properly. The service was slow, despite being a very quiet evening in there.

The smoking area has a wall mounted ashtray that looks like it has never been emptied, there's cigarette ends all over the floor as its overflowing.

The room is a bit rough and ready for a Premier Inn and not as clean as we're used to but the bed is comfortable as expected.

Only 1 small towel provided which isn't enough for the floor, hair and hand drying.

We wouldn't stay here again.

Easy check in, with friendly and helpful staff on reception. Good dining experience, with a perfectly cooked steak by Maria the Chef.

The hotel was clean and quiet with the check-in and checkout as easy as it could be. The room was clean and very comfortable with a good bed and bathroom. It was an ideal overnight stay prior to flying from Gatwick South Terminal.

Stayed here after being at Longleat Safari Park for the festival of light. Check in was smooth and quick.
After we found our room we went to the beefeater attached and had a good dinner. Will be back again

Had a lovely meal in the restaurant. Ana , Trago and luke were so friendly and helpful. And Trago made us laugh so much 👏👏👏

We stayed for two nights at the Premier Inn Gatwick Crawley Town West with breakfast included. The room was clean, quiet, and comfortable—nothing fancy, but perfectly fine for a short stay.

Breakfast was good, with a nice selection and a well-cooked hot breakfast that was served quickly. Overall, it was a pleasant and straightforward stay with everything we needed before travelling on.

Check in was smooth and Ana Maria on check in was really friendly and made the experience very easy, would definitely recommend

DO NOT STAY HERE IF YOU ARE PLANNING TO SLEEP BEFORE AN EARLY FLIGHT ON A FRIDAY NIGHT. I usually only review places when I can be positive but I have to warn others that this is right next to an events venue so there was really loud (booming bass) party noise until midnight. The hotel is clean and has everything you expect in a Premier Inn. The staff are really nice but when we asked to move rooms they said they were full. When we asked to be moved to a nearby Premier Inn they said it was not possible but gave me a number to ring for a refund afterwards. Premier Inn guest services refused to take any responsibility as they say that under their terms and conditions it doesn't fall under their good night sleep guarantee. So yeh, don't stay here on the weekend if you want to sleep.

Staff very professional and helpful. Cara on reception answered every question and went out of her way to make sure I had what I needed.

Sad hotel, needs a major refurb. The room was noisy until the early hours. No air conditioning, heat only. The car park signage is nonexistent along with car park lighting. Leaving in the dark was difficult as there were no signs to the exit at all. When we spoke to reception about the noisy room and asked to be moved we were told they couldn’t move us and handed us a website address so we could complain. That wasn’t very helpful as we needed a good night’s sleep, not a website address.

The receptionist named Cara was very welcoming! Gave excellent service 10/10 would recommend staying here just for the service :)

Me and my wife stopped here for two days and I must say from start to finish our stay was excellent. The staff were friendly and helpful, the rooms were clean and there was plenty of parking. It is sited within easy reach of longleat ,bath etc.so it's a good base to start from. It's next to a beefeater and the food is excellent but book all your meals when you book your stay to avoid disappointment .

We booked premier plus rooms and they were shabby, run down and lacking in the comfort snd luxury you would expect by forking out extra money to upgrade to these. Our room didn’t have a toilet roll holder on the wall and the cleaning staff neglected to provide full rolls for us, instead having to use the scraps that were left. My mum’s room was missing the remote control so she couldn’t watch tv. We raised these concerns as well as requesting a fan. Even though the room had an aircon unit, it only went down to 19 degrees. The poor lady at the reception seemed to be working alone so tried her best to sort out things where she could but there was no offer of refunds or free drinks to make up for these issues. The fan never turned up but i see from other posts that they received one so god knows where it went?!
The Beefeater restaurant service was slow and painful and they seemed to have run out of a lot of items- on a Monday night?!
As other posters mentioned, the proximity to Longleat was the biggest draw to this hotel and was the only real bonus. Thank goodness we only had one night here!

Overnight stay (park and ride to Gatwick).
It’s a Premier Inn so rooms are what you would expect, perfectly fine for what we were using it for, though it could use a refresh in parts.
That said, incredible staff. Tiago and Casey were running reception, the bar and the restaurant by themselves and despite being stretched, they couldn’t have been more friendly & helpful. People make customer service and they absolutely did.
Tiago made us feel like we were staying in his personal guesthouse, not a massive, value driven chain hotel and Casey likewise.
If an Area Manager or Premier Inn executive is reading this, whatever you are paying them, it’s not enough.