Premier Inn Exmouth Seafront

This is the first time I have stayed here. I thoroughly enjoyed my stay here albeit having to change rooms. But the room was large, clean and well equipped. Id like to give a big shout out to Claire on reception. She made every aspect of my booking easy, she made me feel very welcome, made sure I had everything I needed as I have poor health. But nothing was too much for her and she certainly went above and beyond. She is a real credit to Premier.

We had a very nice welcome from Nyree who expedited our check in as we had tickets to see a show at the theatre!
The next morning we had to speak to (Claire ?) as the drain in the bathrooms wet room was not functioning properly; plus we had not been informed about the work going on at the hotel and that it would start at 9am on Monday. Luckily we were given the option to move rooms and this made our stay perfect!
Breakfast was good with the food being replenished quickly. We also had a late-ish evening snack/meal and this was also good- and served with a smile.
This Premier Inn offers comfort, service and a friendly atmosphere. Well done!

This was our visit to a Premier Inn and I was not disappointed,
The staff were friendly and food good.
I will definitely be back. Such good value.
Room was quiet and the room was clean.
Location excellent looking over the sea.

We met my sister and brother in law at the restaurant for a meal, as they had travelled down from London for a 3 night stay. The last table avaliable was at 7.15pm, allthough there was tables avaliable after this time. When we approached the host desk we were met by a member of the team who said that the only tables were a small round table in the middle of the restaurant, but if we wanteda table to the side they would push 2 tables of 2 together, at this point the member who greeted us competly ignored us so after some delay so we pushed the tables together ourselves , not a good start. After a wait of approx., 10 minutes we had to ask for the menus, no ref., for allergies, and yet another long wait for our order to be taken. The staff were copletly dis interested in customer service.We had to ask for our drink order to be taken. Food standards were of a reasonable standard. I heard a lady waitress apologize to another customer for ghe long wait and she said, sorry i was hiding out the back. We asked for the dessert menu and was informed that the kitchen may be closed ,allthough dessert order was relunctly taken. In general the approach from the staff was well below the positive standards i would expect they had no passion for the tasks they were expectedto do. Bars tables were not being cleaned and left very sticky. Constructive critisism is a learning curve that we all learn from especilly for a large corperate company. Date of visit 10th November.2025.

ALL BRILLIANT 10/10 very happy indeed every thing was brilliant we were very happy and will be back again soon...the chef was brilliant..spot on....

This was a nostalga trip having moved from the area a year ago. Exmouth did not disappoint inspite of the terrible weather . Congratulations to who ever was responsible for the wonderful string of coloured lights along the sea front - hundreds bobbing in the high winds and dark sky. The Premier Inn is right on the sea front but you only get a sea view room if you go for the more expensive Premier Plus option. Our room overlooked the back car park which was not a problem for us. Due to my current medical difficulties we opted for a room which catered for special needs. It was excellent - large, comfortable with every conceivable extra to help. I particularly liked the big, strong holding rails which were in the bathroom and the well designed bath with a shallow slide-in design and a shelf and rails to aid getting in and out. Top quality hand and shampoo gel dispensers, large towels and bars at the toilet side. I only mention this as so many hotels skimp on everything these days and you practically have to take you own toilet paper. The hotel has lifts and the large car park has a charge of £8 each day and you come and go as many times as you wish during each £8 session. All the staff we met were cheerful and helpful and I especially single out Lisa at the dining room who helped my wife bring me a meal one evening when I was too poorly to go down to dinner. The catering was generally of a high standard - brilliant breakfasts with numerous continental and UK food options. I just love the help yourself hotel full fry and these were superb. Most days the dining room was virtually empty and the table food service was very good - it was not so one evening when almost every table was taken and clearly the reduced staff were under pressure -that evening included the worst chicken curry I have ever eaten, which arrived over an hour after I ordered it, was the only black mark of our visit. Generally, well done Premier.

Room was lovely, beds are very comfortable. The first night had a really good nights sleep and was lovely to wake up walk over the road and spend time on the beach. Love the location of the hotel. Had breakfast in the hotel on both days, can’t fault it really the breakfast was nice and there was lots of choice. Kids loved the options they had for breakfast. Found car parking quite difficult as the car park was full so had to keep driving around waiting for someone to leave some spaces we blocked off due to work being done but that’s not always an issue and we was made aware of the work being done prior to staying. Second night if my stay had the worst sleep constant banging coming from the room above which was going on until past midnight so couldn’t sleep and neither could my eldest daughter, very frustrating as we had a long journey back the next day and with the lack of sleep I was absolutely dreading it. Overall I enjoyed my stay but just wish I didn’t have the bad experience on the second night.

The perfect location for Exmouth. All the staff were so welcoming and friendly. Rooms were spotless quiet and comfortable. With very decent breakfasts served all morning, we had a lovely leisurely few days.

We really love this hotel it has a great location and as with any Premier Inn you know what to expect. Just one event spoiled the stay. On the Tuesday of our stay we attempted a lunch time snooze only to be woken by a loud thudding which made the whole room vibrate. This went on for a good 20minutes. We were expecting scaffolding to be erected and the noise from that to be present as we were forwarned but not this level of noise which made the tea mugs vibrate. When we went outside we discovered a large hole in the wall just outside our room. This on its own would have been a minor irritation but when we reported it to the receptionist Lisa she was totally disinterested and basically ignored us and started serving the people behind us who had only just walked in. I have never had such rude behavior at a premier Inn before. The young woman who checked us in was polite and charming so thankfully the poor customer service is not endemic.

Beautiful location 2 minute walk to the beach, staff great especially the lovely receptionist when booking my birthday next July. Breakfast fast hot great choice and good value. Room great sea view. Thank you

The Hotel was easy to find right on the sea front, spacious clean rooms parking and good evening meals and breakfast.
Jessica, a new member of staff deserves a mention as she was friendly , helpful, and a great ambassador for Premier Inn.

Last time we stayed here we gave it a 5 star review, we've given it a 3 star this time and that's mainly due to a particular staff member.
Upon arrival we were given our room early which was a blessing after travelling with my husband who really needed to rest, as he's on stroke recovery, the receptionist was lovely.
The room was lovely, it was clean, the only gripe was the coffee machine still had water and old coffee pods in so that obviously hadn't been cleaned. We had water in the fridge and tea bags and milk which was perfect, we got a beautiful sea view, it's hard to beat the views from this premier inn. We also had a bath which again was ideal for my husband.
Having said all the positives I was so annoyed with one of the staff, 1st of all I had to pop to reception to book the evening meal I waited while she chatted about money to the younger staff members she was aware I was there which is just bad customer service. It didn't bother me that much and I'd have forgotten about it had she not been the same later. We went down for the evening meal, we waited to be seated, she knew we were there it wasn't busy in the restaurant, we waited 10 minutes and then a younger girl came to us, she was just asking if we had allergies and before I could speak the other lady came over interrupting the conversation without looking at me and started telling the girl which jobs she wanted doing, she wanted such and such serving on the bar and someone else serving food. She was extremely rude, the staff member who was talking to me was very embarrassed. I've worked in customer service and I would never ever interrupt someone talking to a customer let alone think giving out jobs takes priority over a customer.
Lisa T really needs to go on a retraining course in customer service.
Next morning with different staff on at breakfast the whole atmosphere was different, breakfast was lovely.

Some of the older staff could lean from the new/younger members of staff
Use this hotel chain 3/4 times per year
Will not use exmouth again
Send in a mystery shopper
Morning meal poor
Try Paignton or torquay

Really good location, all staff pleasant and helpful but clearly there is a staffing shortage . The room was clean, a good size with a beautiful sea view.
Breakfast was good but let down by being served on cold plates. Saturday night, music from the pub next door was quite loud. All in all a good stay. Thank you to all the staff

I enjoyed my holiday and was pleased with the car parking even though separate payment was required of £8 per day. The room was good and quiet. Location was excellent. It was easy to find on the seafront. Short walk into the main town with many good cafes and shops. It took me a while to work out how the air conditioning works as it is not described well in the sheet in the rooms. My experience was there was some justification in the message in a number of recent reviews about the lack of customer focus at Reception.

All good. Lovely place. Could just have done with some shelving to unpack some clothing. There is only hanging space!! Lovely views from our room. Beds comfortable. Bathroom clean with plenty towels.

We booked this hotel Sunday to Tuesday. We had a lovely sea view room although some of the furniture looked a bit tired. The bathroom fan weirdly only activated when the toilet was flushed! 🤪 The breakfast was excellent with cooked to order poached eggs. The location could not be improved - right opposite the beach.
The only complaint is the dreadful contact number system. We broke down about an hour from the hotel and we waited in a lay by for our recovery truck. During this time I phoned the numbers supplied by Premier Inn to contact our hotel. Each time a female voice took us on a long journey terminating in her inability to contact our hotel reception. We really wanted to inform them that we would be very late. Eventually I emailed the guest relations but no reply came from this either. We eventually arrived at the Exmouth Premier Inn at 23.50.

Two nights here and it’s the usual welcome from Premier Inn. Pleasant staff, clean comfortable rooms and excellent breakfast. Perched across the road from the beach and seafront. Exmouth is a very pleasant area to boot.

Tried to contact the hotel reception at least a month before attending my stay no one answers the phone. Decided to contact the central booking team to request a top floor room due to me being an extremely light sleeper. They took my request but on arrival I was given a downstairs room with two floors above and apparently no rooms that I could be moved to, I had an elephant on a pogo stick above me resulting in limited sleep for the duration of my stay. On arrival outside looks tatty and run down at reception had to wait as no staff on reception. I could then see why no one answers the telephone, due to lack of staff. The staff were surprisingly pleasant even though I saw them run ragged and understaffed for the duration of my stay. Evening meals can be small and overpriced with limited healthy options on the menu. I do not believe it’s worth the amount of money that Premier Inn are now charging.

A great location, good views. But understaffed so service could have been better.