Premier Inn London Gatwick Airport A23

We were met by friendly reception staff which is always a pleasant start, the room was typical premier inn good standard, the bathroom looked a little tired but nothing to complain or even be bothered about, the meal deal was excellent value for dinner and breakfast, we were waited on by Gemma, who was excellent, happy, friendly and efficient a real shining example for premier inn. From premier inn, I know what I expect and this one exceeded due to the staff. Thank you

Often stay due to working in the area. All of the staff have been so welcoming and helpful, in particular Gemma who provided great service in the restaurant.

The room was very comfy. We had a meal in the restaurant and our waitress Gemma was very friendly and.helpful ..........

Totally enjoyed both the food and the accommodation from start to finish ( as usual )Gemma was the best very and smiling all night thank you so much gemma

Gemma was amazing & so friendly.
Looking forward to seeing her again in Premier Inn.
She went above & beyond

Thank you Gemma

Friendly, helpful staff. Big thanks to Gemma for sorting us out with extra tea and milk for our room. Food was very tasty and fast service. Comfy room. Would recommend.

We had booked this before going home after an arduous trip back from holiday, planning to have a lovely meal and great breakfast before going our separate ways to finish our holiday.
We had been awake for some 40 hours, with no food, having both been sick on the flights back, the car wouldn’t start when we collected from valet parking and we were both totally exhausted.
The manager (Robert) gave us some toast to our room, as we couldn’t face dinner, we had the best night’s sleep - 12 hours straight- and more toast in the morning - free of charge. Car wouldn’t start he tried to get us some jump leads but no-one had any, but we got the shuttle bus back to Valet parking. He waived the parking fee for us too. He made such a difference to our holiday - so although we have stayed in fancier hotels, we cannot praise him enough for helping us as he did. 5 stars go to Premier Inn and Robert for his kindness.

Room smelt musky, the bathroom smelt of urine..the toilet seat had urine marks on it and had to clean it myself. I got charged £14.59 for a plain burger! So they charged me for cheese, bacon and chips I never had .. when I mentioned it the waitress came back and said .. We can only take money off for the chips you never had that's all we can do... Really!!!.. what a load of crap. I got woken up by 3 loud guys outside smoking and all wrapped up in the white hotel quilts.. ! What hotel allows you to take your quilts outside?? I have put in my complaints and will update here the outcome. The check in lady was great ... But other staff seemed to spend their time chatting and I had to find them to ask for a hot chocolate during breakfast.. when they should have shown us were the drinks were .

Outstandingly good, all the staff we met were exemplary. Particularly great was mention must be made of the cooking staff, the food was great and the attention to detail was brilliant

The worst premier inn we have stayed at and we stay often.
The room was ok, the staff were excellent as they always are in premier hotels.
The breakfast restaurant had people with tops off ie kids and an adult who were serving themselves. There was also the same family in pyjamas. This is a health hazard with potential sweat dripping onto food as well as body hair.
We paid for a breakfast with our stay and ended up eating nothing. We was glad as the food looked overcooked and everything we saw ie bread was stale.
Won't be returning.
We would like our money back for the breakfast we didn't receive.

Quite short walk to gatwick north terminal. Self checkin.
Room looked ok until spotted residue of white liquid on curtain. So checked...
Shets and pillowcase had crud on them. Toilet and shower build up of gunk resulting from repeated poor cleaning. Too tired and no time to go reception.
Good night guarentee... have to report problem to reception
In morning no recetion staff around to report problem to and a plane to catch.
Shocker !!!

Ill give premier inn a miss next time!

Very good experience
Staff was friendly and helpful, room as you can expect in a premier inn,food excellent ,good location for the airport and not expensive

We stayed here for a night before our holiday from Gatwick. Check-in was ok, but only because a staff member was on hand to help with self service check-in.

The car parking was plentiful, but the charge is criminal. A charge of £25 for the night?! Its cheaper at Heathrow hotels and they offer more.

The extractor fan in our bathroom never stopped, even after the lights had been turned off, making the bathroom freezing.

We had dinner the night before, and I felt for our poor server, Bernando. He was literally left to cover the biggest area, with little to no help. He was rushing around trying to cover many orders and clear tables, I noticed 3 women behind the bar. One was doing drinks and other two were joking and talking. No evidence of teamwork or support for each other.

We didn't have breakfast, as we had to leave before you started serving.

A pretty good choice for a mid range / value for money hotel.
Very convenient and close to Gatwick North Terminal (shuttle bus or it's less than a 10 minute walk), and only a short monorail trip from South Terminal

Food was terrible the ""chef needs to learn how to cook a steak ,it was very bland no seasoning and no mustard was available. Could have got something more tastier at the shell garage next door

We stayed here the night before going on holiday. The hotel is a great location if travelling from the north terminal, literally a 5 minute walk. All of the staff were so welcoming and helpful. The breakfast was great, so fresh and plenty of it. Would definitely recommend this hotel

Very convenient for an early flight to Orlando the next morning. The hotel felt slightly worn and had a strange musty odour to the room. Our server at dinner was very friendly, mostly made up for the quality of the food. Whilst we appreciate its a constantly busy hotel due to flights it was pretty loud, we could hear our neighbours above and to the side which kept us awake. Overall, would book again for an early flight with the knowledge this is far from the premier inn quality we are used to.

At the end of the day it is a Premier Inn so when it comes to the food, if you are expecting fine dining well that is poor judgement on your part.
The service though is amazing! The staff are so friendly, particularly if you have a young family!! Thank you so much to Karina for making my young girls Maya and Katie feel like A Listers in a very busy restaurant!!
The hotel is a 5 minute walk from North Terminal, the room is clean and tidy and the bed is comfortable.
Will 100% book again if ever flying from North terminal in the future

This hotel is simply convenient. It's tired and worn the edges. It is very clean and quiet. I don't like the sutomated check in

Rooms are large and clean, albeit a little musty. Perfect for a short hop. 5 minutes walk to North terminal. Make sure you arrive at the correct place as there on a larger Premier Inn at the North terminal with the same post code..