Premier Inn Birmingham Cc - New St Station

An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!

Christine was amazing, a warm welcome and checked in quickly.
She was able to let me check in slightly earlier than I thought, which was great.

Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay.
You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊

Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.

Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.

Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market.
Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys.
Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test.
The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer.
Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be.
Overall the hotel was good & central to everything.

I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.

Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone.

Room is very neat, clean, and spacious

No noise at all

Good services were rendered by the hotel staff.

I enjoyed the breakfast

A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.

Christine was amazing!!
Great check in and warm welcome
Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone
Didn’t have breakfast as I left so early for train home
Easy self check out…..

There was nowhere to park.This should be clearly stated on the hotels.com app
Evening service at the restaurant was terrible due to staff shortage.It took nearly 2 hours for a very mediocre one coiuurse dinner!

A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.

BE ADVISED you need to go up to floor 0 to sign in, there is no signage explaining this. We signed in via the computer screen and made our way to our family room only to find that the couch had not been made up and when I went to question this I was told that the room was actually a single occupancy room and we were quickly offered an alternative 2 floors down which was fine but the television remote was held together with tape and very temperamental which was very irritating. Breakfast was tasty, toaster takes forever to brown the bread, greeted pleasantly by staff member who showed us to our seats.

Poor customer service.
Poor room conditions (congested and bad odor).
Homeless people nuisance around this place.
Good Breakfast and good breakfast team.
Transportation and area from this hotel is good.

Perfect

Stayed at this premier inn on the 4th October. The staff were lovely, but as a business I am disgusted by the lack of care and customer service they have show. I have complained about the "accomadation" (ie railways station entryway) that guests were left in for numerous hours after the fire due to its unsuitability and lack of seating, but they seem to think this was acceptable and basically tough s-*t that it has caused my chronic pain condition to flare up. .

Another great overnight stay here to see a show , the staff are extremely friendly and helpful, shout out to Nemo on reception who sorted out a small problem with our room on arrival 😊 Delicious breakfast 😋

Had a great time staying here , great location and clean , perfect for the Christmas market , staff are super friendly , thanks

Lage: zentral, direkt an der Einkaufsstrasse, Bahnhof New Street um die Ecke
Zimmer: ich hatte ein premier plus Zimmer im 7. OG. Zweckmäßige aber ordentliche Einrichtung. Alles sauber. Ruhig, von der Straße oder dem Bahnhof war nichts zu hören. Lediglich die Wassertemperatur in der Dusche hat ständig geschwankt.
Personal: nett und hilfsbereit

Hotel seemed ok when we arrived. But there was a fire in the night and chaos ensued. We were left outside for about an hour and a half. I needed medical care but in the end had to chase this up. There were 2-3 other Premier Inns in the area but we weren’t offered to move to one until 4 1/2 hours after we were evacuated. The hotel wasn’t ventilated to get rid of the smoke for days after the fire. They also don’t refund on the good night sleep policy for fire, but ignore the statutory rights! The customer service was lacking for this experience more than just the hotel being a problem.