Premier Inn Fort William

Had a fantastic unlimited Breakfast at the Premier inn at Felixstowe, food was all fresh and lots of choice, compliments to the chef Luis and great service with a smile from Julie and warm welcome from Mike the manager. We will be definitely be returning.

Lovely stay, some little room niggles with regards to lack of lightbulbs in desk lamp and bedside lamps! No separate bin to put recycling items in except for note from Premier Inn asking to put recycling beside bin. Air con unit, could not adjust up or down, and could not open window. However beds extremely comfortable. Limited tea/coffee on tea tray, but you can help yourself from cart at front of restaurant anyway. We had continental breakfast which was adequate as buffet, so we ate what we needed, although limited options, but maybe due to staff shortage on morning and not enough time to replenish trays etc! Staff very friendly and accommodating. Unusual to have disabled parking bays a bit away from the main entrance, but plenty of parking spaces (we paid £10 for 3 days/2 nights), just had to find a more convenient one to alight from the car. Did not bring up issues to reception as not staying long!

Hotel was clean and tidy. Sheryl looked after us and couldn't have been more helpful. We wanted for nothing everytime we asked for anything she was there day and night to deliver it. She is a real credit to your organisation.

Hotel was very clean and tidy and overall very happy with my time here Cheryl who was on reception was very friendly and more than happy to help me with my room

On arrival we were greeted pleasantly enough. We booked an accessible room as my husband has mobility issues. The room was not 'just down the corridor' as we were told but three long corridors away. Who on earth thought that was accessible? If you couldn't manage the steps to the room you had the option of going through a door to use a ramped access, although we didn't need it, I doubt it would accommodated a mobility scooter/electric or some manual chairs.
The bathroom was well equipped however it was filthy, it smelt like it had been 'cleaned' with a filthy mop, the sour smell had me gagging. The hand soap has a rusty fitting was disgusting. There is mould around the seals, dirty shower cradle and clarty toilet bowl. The room wasn't hoovered or dusted and could have done with a lick of paint. The bed was far too low for anybody with or without a disability and the quality of the quilt was diabolical, so thin. None of the luxuries I've experienced at other Premier inns, no plush duvet or pillows none of the purple trimmings. Certainly nothing like your publicity pictures.
On our first night we had booked the restaurant for our evening meal, it was atrocious. It was extremely understaffed with only 2 staff, one at the counter one waiting tables. The female on the counter was asked by other customers to turn the music down which was blaring. She was extremely rude and very slow at serving customers. The poor young lad waiting table was just so busy on his own. The food wasn't worth the money. The batter on my fish was soggy and looked more like it had been microwaved, peas weren't cooked at all. However, my husband enjoyed his burger. On Tuesday my husband had to dodge laundry trolleys and dirty bedding lying on the floor the entire length of the corridor, we went into town came back around 1pm and it still the same. My husband has had surgery on both knees, this was extremely hazardous. I can't imagine the issues a person who uses a wheelchair would have had.
On Tuesday morning for breakfast we greeted by a lovely, bubbly lady. That was the only plus. Coffee machines with no milk and not working properly. The only edible hot food was the sausages. You could have built a house from the hash browns. Thank goodness there was the continental, which was an excellent choice. On Wed morning, just the same, but only one person waiting tables and dirty dishes everywhere, the poor chap was also covering reception running back and forth from the restaurant to the reception area.
We were on a short break for our wedding anniversary and while we enjoyed Fort William the accommodation ruined the break.

When we arrived we were told our room was ready for check in only to arrive at the room and had a 20 minute wait in the corridor as the room was still being cleaned. The room itself was ok and the location os central enough.
For breakfast we decided to go to the hotel restaurant and after paying for the buffet breakfast there was no hot food prepared, after about 20 mins the chef appeared and slammed down a plate of fried eggs which gave my child quite the fright.
We were offered a refund for 1 of the breakfasts that we paid for which seemed unreasonable as we didnt get any breakfast and had to go tk the morrisons across from the hotel for food.

Basically, this was a late recommendation from a family friend, they were spot on, this hotel was great, good staff, very helpful, great room, very comfortable, I now know why Lenny loves it.

Any issues I had were resolved, check in, be, USB charging points in Room 103, dinner reservations, pricing increases by 100% explained for workers were all addressed, so in general whilst the staff and surroundings make this stay 100% worth while you just need to check best pricing options as there is better, in terms of service not sure?

Stayed Thursday and Friday nights with a group pf fishermen for a comp. Location was spot on. Rooms were clean, quiet and spacious and beds supper comfy. Food was tasty and excellent value. The service was excellent especially from Sheryl who really looked after us. So thanks again Sheryl!!

Excellent all round. The staff were very friendly, the room was great, the food was excellent. Highly recommended. The location is great. Great value for money.

Very good experience, staff very very helpful. Nice breakfast. Shaun was helpful with tourist information . Thank you

Excellent location a very friendly atmosphere room was great value
Restaurant was great, very friendly and looked after well by Bob who is Front of house and 2 young ladies, the food was absolutely delicious we would stay every weekend if we could .

Felixstowe Premier Inn was easy to book, reasonably priced, and in a convenient location.
Parking was straightforward and cost £5 for 24 hours, which seemed reasonable and worked well.
We were offered a warm and pleasant welcome
The room was spacius, clean, and comfortable, as has been our previous experience with Premier Inns.
We appreciated the late checkout time.
Would happily stay here again.
We didn't have breakfast at the hotel, so we can't comment on this.

Not a patch on Ipswich. Return visit due to seeing friends. Always under staffed. Restaurant food not always available. Staff won’t budge even on 5 mins early to check in. Over priced and dated. They need to take some lessons from Premier Inn Ipswich Quay for customer service and quality of stay.

Stay purely to see friends for convenience. Come on PE Felixstowe time to come up to scratch!

I stayed 2 nights (18/11/25 to 20/11/25). First night, no chef so no hot food despite prepaying the meal deal for both nights. I had travelled for 9 hours so having then to go out to find food was most disappointing. I am 80 years old! First morning, plenty of food available but it was obvious it had been standing for some time and it was COLD! Second night, the restaurant was empty yet it took half an hour plus a verbal reminder to get a plate of fish and chips. The batter was like wallpaper paste and had to be removed before I could eat the piece of haddock. It was a very cold night and there was no heating on in the restaurant. It was very cold, even the waitress had to put her fleece on over her uniform.
My room was clean and warm and the air con was functioning so I could adjust the temperature. It was very quiet thankfully.
This was my worst ever experience of staying with Premier Inns and was just NOT value for money. I paid over £220 for the 2 night stay, with food, and consider myself to be very much short changed. On reflection I wish I had gone to the Travelodge in Fort William for £45 a night and obtained my food requirements at Wetherspoons below.

Great stay and really well looked after by the staff and in particular Sheryl. Good fun, friendly and excellent service. She was brilliant.

Can I start to say the staff here are absolutely brilliant, so friendly and hard working. They are trying so hard to uphold the Premier inn reputation. Apparently they are updating the rooms 30 at a time soon. We stopped for a week in early November, there were a couple of problems with our first room but got another one straight away,no problem. The place does look a little tired but you have to mind that a lot of hikers and workmen use it ,so don't expect the ritz.the restaurant was open when we were there and had few breakfasts which were perfectly fine, the usual Premier inn standard,it was open at night time as well but with reduced numbers I think. Had a great time there and felt welcome there by the staff. A recommendation to Premier inn would be to employ a handyman to fix the needed repairs other reviewers are showing, it would make a big difference

I stayed one night and I have too say Hayley on reception was very lovely the rooms were clean and the food was great I would recommend all day long to stay at the oremier inn Felixstowe I’d give Hayley 10 out of ten for being kind and considerate

Location is pretty much the only positive about the hotel. Bedroom tired and roasting hot. Bathroom very tatty. Sound proofing poor - sounded like an elephant was staying in the room above us...

As a regular guest of this hotel I always look forward to staying and eating here. Hayley, Lottie and Paul very welcoming, friendly and provided 5 star service!!
Fantastic food, delicious and perfectly cooked.
Room very clean, tidy and comfortable!!
Thank you as always.

We travel across the United Kingdom with various contracts and predominately stay at Premier Inn, Felixstowe is far the best we stay at and this is mainly down to amazing service from Sheryl, Haley and Lottie
There isn’t too much they can do and when working away it gives it a nice home feel to our stay