Premier Inn Fort William

On arrival we were greeted pleasantly enough. We booked an accessible room as my husband has mobility issues. The room was not 'just down the corridor' as we were told but three long corridors away. Who on earth thought that was accessible? If you couldn't manage the steps to the room you had the option of going through a door to use a ramped access, although we didn't need it, I doubt it would accommodated a mobility scooter/electric or some manual chairs.
The bathroom was well equipped however it was filthy, it smelt like it had been 'cleaned' with a filthy mop, the sour smell had me gagging. The hand soap has a rusty fitting was disgusting. There is mould around the seals, dirty shower cradle and clarty toilet bowl. The room wasn't hoovered or dusted and could have done with a lick of paint. The bed was far too low for anybody with or without a disability and the quality of the quilt was diabolical, so thin. None of the luxuries I've experienced at other Premier inns, no plush duvet or pillows none of the purple trimmings. Certainly nothing like your publicity pictures.
On our first night we had booked the restaurant for our evening meal, it was atrocious. It was extremely understaffed with only 2 staff, one at the counter one waiting tables. The female on the counter was asked by other customers to turn the music down which was blaring. She was extremely rude and very slow at serving customers. The poor young lad waiting table was just so busy on his own. The food wasn't worth the money. The batter on my fish was soggy and looked more like it had been microwaved, peas weren't cooked at all. However, my husband enjoyed his burger. On Tuesday my husband had to dodge laundry trolleys and dirty bedding lying on the floor the entire length of the corridor, we went into town came back around 1pm and it still the same. My husband has had surgery on both knees, this was extremely hazardous. I can't imagine the issues a person who uses a wheelchair would have had.
On Tuesday morning for breakfast we greeted by a lovely, bubbly lady. That was the only plus. Coffee machines with no milk and not working properly. The only edible hot food was the sausages. You could have built a house from the hash browns. Thank goodness there was the continental, which was an excellent choice. On Wed morning, just the same, but only one person waiting tables and dirty dishes everywhere, the poor chap was also covering reception running back and forth from the restaurant to the reception area.
We were on a short break for our wedding anniversary and while we enjoyed Fort William the accommodation ruined the break.

When we arrived we were told our room was ready for check in only to arrive at the room and had a 20 minute wait in the corridor as the room was still being cleaned. The room itself was ok and the location os central enough.
For breakfast we decided to go to the hotel restaurant and after paying for the buffet breakfast there was no hot food prepared, after about 20 mins the chef appeared and slammed down a plate of fried eggs which gave my child quite the fright.
We were offered a refund for 1 of the breakfasts that we paid for which seemed unreasonable as we didnt get any breakfast and had to go tk the morrisons across from the hotel for food.

Excellent all round. The staff were very friendly, the room was great, the food was excellent. Highly recommended. The location is great. Great value for money.

Very good experience, staff very very helpful. Nice breakfast. Shaun was helpful with tourist information . Thank you

I stayed 2 nights (18/11/25 to 20/11/25). First night, no chef so no hot food despite prepaying the meal deal for both nights. I had travelled for 9 hours so having then to go out to find food was most disappointing. I am 80 years old! First morning, plenty of food available but it was obvious it had been standing for some time and it was COLD! Second night, the restaurant was empty yet it took half an hour plus a verbal reminder to get a plate of fish and chips. The batter was like wallpaper paste and had to be removed before I could eat the piece of haddock. It was a very cold night and there was no heating on in the restaurant. It was very cold, even the waitress had to put her fleece on over her uniform.
My room was clean and warm and the air con was functioning so I could adjust the temperature. It was very quiet thankfully.
This was my worst ever experience of staying with Premier Inns and was just NOT value for money. I paid over £220 for the 2 night stay, with food, and consider myself to be very much short changed. On reflection I wish I had gone to the Travelodge in Fort William for £45 a night and obtained my food requirements at Wetherspoons below.

Can I start to say the staff here are absolutely brilliant, so friendly and hard working. They are trying so hard to uphold the Premier inn reputation. Apparently they are updating the rooms 30 at a time soon. We stopped for a week in early November, there were a couple of problems with our first room but got another one straight away,no problem. The place does look a little tired but you have to mind that a lot of hikers and workmen use it ,so don't expect the ritz.the restaurant was open when we were there and had few breakfasts which were perfectly fine, the usual Premier inn standard,it was open at night time as well but with reduced numbers I think. Had a great time there and felt welcome there by the staff. A recommendation to Premier inn would be to employ a handyman to fix the needed repairs other reviewers are showing, it would make a big difference

Location is pretty much the only positive about the hotel. Bedroom tired and roasting hot. Bathroom very tatty. Sound proofing poor - sounded like an elephant was staying in the room above us...

Everything was good - the room was clean and comfortable, the staff friendly and helpful, food and drink good.
I chose this hotel for the proximity to the station so we could catch the early train for a day trip to Mallaig - the station was just a short walk away.

Restaurant running on empty - obviously struggling and not really ‘open.’ Only available to residents and very short staffed. To be fair the staff were amazing!
Whole place is tired/ worn down and looks really shabby like it’s for the scrap heap. Booked in for two nights but will not be here tomorrow. Definitely not premier inn standard - do not book here . I do want to emphasize - staff were friendly and tried really hard - not enough of them and skeleton resources available- bar had x1 beer on draft!!! I won’t be back - suggest you book elsewhere too!

This hotel advertises a restaurant and accessible rooms. Niether were available.
The so called "accessible wet room" is about 50 metres down a narrow corridor with two ramps via a fire exit ! The room itself was OK but this location is impractical.
The hotel is located on an industrial estate about a half a mile from the town centre, so if mobility is limited then a restaurant/bar is important. The restaurant was closed for everything except breakfast. The restaurant also was in poor state of repair with broken toilets.
Finding the hotel is tricky as the main sign was not illuminated.
The hotel is overpriced for the limited facilities available

The staff at the hotel are really friendly dealing very well with with a really busy check-in for a large group. Breakfast team and breakfast service is really good - thoroughly enjoyable, however on several occasions throughout our stay the water pressure is low to non-existent and particularly frustrating on the Saturday evening where we couldn’t even take a shower as a water pressure was that low, whilst the rooms are very nice well appointed clean and modern the water pressure sadly let the experience down. Reception pretended that this was an isolated issue, I suspect not.

Sad to say this was one of the worst stays at a premier inn we have had. Dispite booking a room with a view we were overlooking a dirty back alley and unkempt trees. When complaining, we were told that it wasn't on the screen, bearing in mind we are both over 65, we were placed on the 1st floor as far away from the entrance with stairs which we had to carry our suitcases up. because of staff shortages there was no restaurant that or the following evening and there was not a full breakfast menu available, there were cobwebs in the room which were not cleared all week, there was mould in the shower. The reciption staff had to work in the restaurant next-door as well as providing reception cover so there were long waits for assistance. Dispite the booking being made on my account the complaints department refused to respond to my complaints (booked by wife) dispite complaints raised within accepted time period they wouldn't respond until it was out of date. As for premier plus apart from a fridge it was as bad as their other rooms.
Have had better service from travel lodge.

We had very varied interaction with staff - the lady on reception was welcoming, friendly and extremely helpful. The lady in the restaurant was the exact opposite: abrupt to the point of rudeness and aggression. The housekeeping staff were perfectly fine.
Parking was good, though the exterior of the hotel was untidy and gave a shabby impression, with some parking spaces inaccessible due to overgrown shrubs. The wifi was very unreliable, despite us having the upgraded package. I had contacted Premier Inn (I could only speak to a representative in a call centre, not the actual hotel itself) a couple of times in advance and had been told that the room we had booked could be made into a twin. They said they would have to swap the beds around, but it could be done. It was not done.

On arrival our allocated room had not been serviced. Reception had to then go through the process of checking the room (to see if we were right) and allocating another room. Some light switches didn't work and the TV remote didn't work. The room was serviced the following morning but all they did was change towels that did not need changing. Not impressed by any of this considering the cost of our stay.

A dump. Rooms shabby, furniture stained. Restaurant for breakfast was painful experience: food passable but staff attitude to customers atrocious and downright rude . As a Scotsman I was embarrassed to see the standard when the hotel restaurant had so many oversees visitors. An overpriced shambles in need of gutting and a change at the helm. The only shining light was an overseas receptionist called Florentina who seems to be able to buck the trend. Plenty of alternatives in Ft William.

Phoned at 9.30am on the day of our arrival as I am struggling to walk and using a walking stick, asked to be on the ground floor near the front of the hotel but was given a room almost 500 feet from the foyer at the back of the hotel.

The hotel was in a very poor state of repair and the standard of cleanliness was questionable, not the standard expected of Premier Inn

There was a sign on the reception desk stating NO evening meals available and when I questioned this, I was told it was at the "WHIM" of the chef. ???? I had received an email from Premier Inn a few days before we arrived offering an evening meal and breakfast package but this would NOT be honoured as the chef "MIGHT NOT" come in !?

We reported the light in our bathroom was not working ....it was never repaired.

MOST worringly we discovered the socket on the wall which has the hardwired electric supply for the kettle was faulty and in our opinion could cause a fire or another resident to get an electric shock, we reported this to the reception staff on Friday 10th October.
We did eventually manage to get some food on Friday 10th, a fairly large restaurant but only 6 of the tables were being used. We ordered a pizza and had to wait 50 minutes for it. The best that can be said of it was, it was edible !!

When we were checking out on Saturday 11th October we spoke to the manager "Ian" and told him of all our points, he neither apologised or appeared to want to take responsibility for any or all of our issues, he also appeared to not know anything about the electrical issue which we had reported the day before !

Clean room and good breakfast.

Good parking at the hotel

It's another Premier Inn that delivers a Premier Inn stay. Friendly staff (especially the young man who checked us in), comfortable rooms, and a very good Premier Inn breakfast. It would have been 5 stars but the condition of the corridors and hallways leading to the rooms does not make for a good first impression. It would be in the ownership's best interest to freshen up these areas as it would make a tremendous difference.

Super netter Mitarbeiter am Empfang, schönes Zimmer, Parkplatz ist gratis und viele Einkaufsmöglichkeiten in der Nähe. Super Ausgangslage um Fort William oder auch Glencoe zu erkunden. Wir würden jederzeit wieder kommen!