Premier Inn Manchester Old Trafford

i stayed here for one night, the stay was nice however when i got home i had realised i had left something quite valuable in the room, when i phoned the hotel the lady on the phone said she hadn’t heard anything from the cleaners about it however she also said ‘whether they find it or not we will give you a call back tomorrow to let you know’ the following day i didn’t hear anything back so i phoned later in the evening and someone else answered and was very dismissive and said they hadn’t heard anything and there was nothing they could do. this is VERY disappointing, i understand if it hadnt been found, that’s no fault of the reception staff however i am disappointed with how i never got a phone call back and i was shut down by the staff member when i asked if it had been found.

Excellent premier inn. Location was good. Easy access to public transport. Staff were very helpful, friendly and efficient. Excellent breakfast. Clean in all areas.

I stayed at the Premier Inn Manchester Old Trafford on 14th November (Room 302, Premier Plus) and it was an absolute disgrace from start to finish.

The so-called Premier Plus room was a joke – filthy, with disgusting wax/glue stuck to the bedside table. Definitely not worth the £118 I paid.

But the staff behaviour was even worse. I’ve never experienced such rude, ignorant, dismissive service anywhere. At check-in, two staff members (Loric and Olivia) ignored me completely, carried on chatting about their shift, then walked off without a word. When they finally passed by again, still no acknowledgement. Shocking attitude for people supposedly working in hospitality.

The older lady on night shift was just as bad – moody, rude, and openly ignoring guests. During check-out she refused to serve me, skipped over me and served others who arrived after me. There is clearly an underlying issue with how certain customers are treated in this hotel.

For a regular Premier Inn customer, this was a wake-up call. The staff here seriously need retraining, the hotel needs mystery shoppers, and Premier Plus rooms should not be mis-sold when they are nowhere near standard.

Overall: disgusting staff attitude, dirty room, no professionalism whatsoever.
Old Trafford Premier Inn is a complete embarrassment to the brand.

Avoid if you value basic respect and cleanliness.

Perfect location for a night at Old Trafford. The staff can't do enough for you. The room was clean and fresh. The evening meal was great, I took the meal deal which was very reasonable, I have to say as someone who stays in hotel regularly for work the breakfast was well worth it, fresh, no dried up bacon etc. Fully recommend the dining.

I stayed in a Premier Plus room at the Premier Inn Old Trafford and had a pleasant experience overall. The check-in process was smooth, and although I did not use the self-service kiosk, the staff at the desk were efficient and courteous. Throughout my stay, the staff were consistently helpful and largely polite, which set a good tone.

The Premier Plus room was comfortable, the bed was good, the heating worked well, the ultimate WiFi was fit for purpose and very fast, and there was a steady supply of hot water. The bathroom was particularly clean, which I appreciated. I also enjoyed the meals in the restaurant, as the food was well prepared and tasted good.

The only area that needs attention is the carpet in the room and corridor, especially in the room. It appears badly worn and heavily black-stained in several places. Updating or replacing it would make a noticeable improvement to the overall feel of the hotel. Apart from that, I was satisfied with my stay and the service provided.

I would consider staying here again once this aspect has been addressed.

Another great stay at my favourite Premier Inn. The location is great, with the picturesque wharf side a minute away. The tram is also very close, which gets you into town in a few minutes.
The staff are the biggest strength of this place. Friendly and helpful without being overbearing.
Although I'm an Arsenal fan, I'm even getting used to staying next to Old Trafford stadium.
For a mid-range luxury mini-break, I think it's hard to beat.

Excellent stay. I stay at many PI hotels for work, this hotel was the best i have experienced. Staff offered an excellent level of service. Hotel was clean and well run. Location was great and good value for money. I would recommend.

We stayed here before heading to the Katy Perry concert! Quick check in to get our room key! Clean hotel and room! Very friendly and helpful staff! Anything we needed they got/helped us with! Would definitely be back!

We stayed here for one night, myself and my two children. We arrived quite late after a long drive & was pleased to find the restaurant was still open. Check in was efficient & the girl was friendly. We went to get some food but the place was very dirty, most tables had dirty plates and glasses on & the table we did find was wet/sticky. We had to ask the server to take our order after being sat down for a while. She was very pleasant but wrote our order on the back of a menu off the next table. We had been waiting around 30 minutes for our food before a waiter came over to confirm what we had actually ordered. We then waited another 20 minutes before our food arrived. We only ordered a linguine, some fries, a side salad and a kids burger meal. The beans on the kids meal were very dry and had clearly been left on the plate for a while and my linguine was cold & not mixed in with the sauce. The lettuce in the salad was brown in parts also. The room was okay, did the job but I didn’t expect much for £70 for the three of us (including breakfast) the bath was a bit grubby but the beds were very comfortable & we had a great nights sleep. The breakfast in the morning was really lovely, we all enjoyed a hot breakfast and my daughter had a pastry. Parking was £8 per day if you’re a guest which was pretty good.
It did the job, I’d stay again if I needed a hotel in Manchester for a night for business but I’d pick somewhere I little nicer if it was for leisure or more than one night.

Room 209 needs multiple repairs: windows had poor seal so there was constant cold draft and noise from the car park all night. Heater kept shutting off a few hours. Multiple broken fixtures in the room and bathroom.

Nice hotel across the road from Manchester United football club and also right next to metro train station for easy travel to Manchester town centre and the Trafford centre
Rooms are ok got a good night sleep (as best as you can in different place) hotel could have given more than 1 towel to share between 2 people. Staff were very friendly, breakfast was hot and tasted really good with also a proper bean coffee machine. All in all a nice place to stay for a short visit to Manchester

Great location, friendly, rooms are a good size, clean, shops plenty of places to eat nearby. Next to the canal which is a nice walk

Emilie was brilliant, she made our stay a great experience. Hashtag Emilie Red Hair Genius Incredible Service A Whole Load Of Caring

Perfect location just outside the city centre, staff friendly and helpful with good local knowledge. Room was clean and tidy upon arrival with the usual very comfortable bed. Breakfast good value with everything you would want available.

Arrived here after a long drive and was checked in quickly. From this point it was all downhill.

Got into my room and had no towels, musty smelling bathroom and blood stains on the pillow. Asked for this to be cleaned or another room to be told no rooms available and would send someone to change pillows - still waiting! Thankfully there is more pillows
I can use but not the point.

Went to try and get something to eat from the restaurant at 1915hrs and walked in to a half full restaurant with plenty of empty tables and got an abrupt “nothing until 1945” before I even had a chance to open my mouth. So I just told her no thanks and walked away.

I’ve never had an issues with premier inn until now and I will never return to this one either.

I’ve no idea what is in the water but every staff member is so rude and sour faced it’s just makes for a terrible experience. Given its location sadly it takes in the cash but staff need training on how to meet and greet people. Maybe it’s just a Manx thing??

Fab location and staff. Aimeet in the restaurant couldn’t do enough for you! No noise at night and great atmosphere. Highly would
Recommend.

Stayed here from Wednesday to Friday for the Lady Gaga concert at Co-Op live with friends. Manchester has many Premier Inns in ideal locations and this one is no exception. Just round the corner from the O2 Victoria Warehouse and Old Trafford and the tramlink and bus stop right outside - it's great and easy to get around the city! Lots of parking as well but if you are planning to stay in this hotel - book in advance because they use this car park for football matches at Old Trafford! Had no issue checking in with the receptionist on that day - made us feel welcome. Room was a great size as well. Went to the Thyme restaurant in the hotel and the breakfast was superb along with the service! Wi-Fi was slow in the room at times, it was good but not great. Will definitely stay here again!

Great service from agata and mollie. Very friendly and knowledgeable. Couldn't do anything more to help us! Definitely would come back again! Great location and really convenient.

Agata & Mollie we’re great, really helpful with our wine choice! Bar is nice and within walking distance of Victoria Warehouse, which was really useful for our event.

Rooms are meh given the price. Good location for football. TERRIBLE WIFI - make you pay for workable wifi. One thing is pay for really fast wifi, but my basic internet use was not covered.