Premier Inn Newcastle City Centre - Quayside

Value for money & exceptional staff.
Great location.
In process of renovation but no disturbance caused during our stay.

I stayed here last weekend. Hotel is dated could do with a good refurb, I don't know the last time the windows were cleaned they were very dirty indeed. I stayed on the 1st floor above the Slug and lettuce which was quite noisy on the Saturday night. Breakfast was amazing

The hotel itself is a good location, although inside is a bit old and creaky.
I was allocated room 405 with my partner. On arrival we heard an extremely loud noise coming from a door opposite our room which was marked private. It sounded like a laundry room, so we assumed the noise would stop during the rest of our stay. We quickly got changed after check in, and left the hotel at 15.30. We spend the night in Newcastle at City Hall, and had food and drinks. We returned to the hotel around midnight to hear the noise was still ongoing from the room. The only person in reception was security. My partner and I attempted to drown out the noise and attempted to sleep. Unfortunately, as the night went on, the noise was so obvious and unbearable. It completely affected our sleep. As it got later and later it became pointless even attempting to request a room change, which didn't seem possible anyway due to only security being in the reception area.
This experience ruined my partners birthday, and room 405 should be put out of use if the private room continues to be used.

Premier inn at Newcastle Quayside. Lovely refurbished room. Clean and comfortable with a lovely view of the river and the glass house ( formerly the sage ) . There were new cocktails to try and eager and attentive staff. Nothing was too much trouble at breakfast and food was cooked to order perfectly.
I came back to the hotel bar for drinks after my concert and the building may be old but it’s so full of character with lots of the old features of the building still in place . More atmosphere than some of the newer build premier inns I have stayed in down south. Over all I loved my 1 night stay and can’t wait to do it again.

La chambre était bien, et le personnel était à l’écoute et très gentil

I looked at the reviews but knew it was being updated. We were given a newly updated room with river view then our shower broke. So responsive and quickly moved us to another updated room with a river view which had an even better view.
We did the breakfast and updated to evening meal deal.Food was good and good selection.
The venue of the Hotel was amazing just by the Tyne fantastic walk out along the bridges.
The staff were amazing, it was an extremely busy hotel all three nights with business groups, workers and travellers.
They just worked so hard to presentation professional service even when you could see their capacity was stretched at times.
Would recommend this Priemer Inn highly.

Great location, over looking the river, staff are very friendly, accomading and welcoming, the room have just have a make over, it was very clean and spacious, and it was great value for money, there was a happy hour on in the bar, with 2 cocktails for £12, very good value for money, we had a great night, the breakfast was also good and a great price making it a great stay

We stayed with Friends last weekend 15th November. First time in Newcastle had a great time and hotel is situated in a great location for getting about etc and there is some really nice bars and restaurants at the Quay side. However the Bedroom 124 was the worst Premier Inn bedroom I have ever stopped in and I have stopped in a lot. It was like something from the 90's!!

Very old tired decor and furniture, bathroom mouldy and old shower curtain on a runner that don't run and a shower that just spits water. I have paid a lot less than £150 and had a much better room.

My son booked the room for him and I : him for one night and me for two nights. I tripped up the steps going in (insufficient lighting) and injured my knee. The reception looked as though it could do with a refurb. The room was twin-bedded and very small, which meant having to go sideways along the wall to get into one bed. The television did not work. Going down to reception to report this, the manager arrived after 30 minutes but couldn't repair it and explained he'd have to report it to the mechanic the next day. There was a mix-up around room service as we staying different nights - all towels were unusable. The same manager from the previous night reluctantly gave me towels. I asked if the television had been repaired. He said he didn't know. I asked how he didn't know. Had the mechanic been informed. The reply I got was "You will not believe the day I've had since I've come on. I've been very busy!" I told him that wasn't what I asked him. He turned around and left me there. Rude!
We went to attend a family funeral, bad enough, but the experience at this 'tatty' hotel and rude staff, didn't make for a pleasant experience.

We booked the hotel a good while before hand. A week before our arrival we received an email saying there was building work, so may be some noise. When we arrived there was a sign at reception to say the water will be off from 12noon!! The receptionist said this would only be for 15 minutes at 12noon. In the morning at about 11:15am the water was off. No shower, no toilet flush. Disgusting and unacceptable.

Pretty nice hotel, cleanliness could have been better but great breakfast and friendly staff. Water turned off for the afternoon which I was not pre-warned about.

After reading awful reviews I was worried but...our room was lovely recently refurbished & clean...had breakfast & evening meal both spot on. The staff were really friendly. Excellent location.

La habitación no la hacen.el mango de la ducha es muy corto.es habitaciones para ancianos.por el precio es muy caro.la cisternas no cogen bien agua

This hotel was not at all premier inns usual standards it was dirty and dated. Our room was clean but had a heater in that started banging at 5am and woke me up with a start it then kept banging for the rest of the night making it very difficult to sleep. The bar seats were falling apart and thread bear and the bar toilets were disgusting. This morning I went to open the fire door that led to the lift and it wouldn’t open. I therefore pushed it harder and the closing mechanism snapped off hitting my husband on the shoulder. It was no more than a 2 star hotel. I understand it’s an old building and needs work but that is no excuse for being so dirty and so run down the prices however do not reflect the standard of the hotel. I would have complained at checkout but there were no staff on reception!!! Next time I’ll book the travelodge up the road it looked far superior!!!

We booked this hotel and on arrival were allocated a very small room which had no resemblance to the pictures shown on the website for this hotel. The bathroom was very dated and worn, the carpet was worn, we couldn't see out the window as it was so dirty, there were no glasses in the room, and in general the room was not fit for purpose. The wardrobe only had 3 hangers and the remote control for the TV was faulty. The main staircase to the rooms was very dirty and the corridors were not much better. The hotel gave the impression of a very run down, low budget building. We asked if any other rooms were available but were told the hotel was fully booked.
We checked out one hour later and moved to another hotel.
After complaining to guest relations team, we were basically told we were made aware of the refurbishment in advance and given a token £35 refund. Premier Inns were always our go to hotel but I am so disgusted with their service that I will never book a Premier Inn again.

The hotel itself is the filthiest premier inn we have ever stayed in. Can always bank on the Premier inn having good rooms, focus on cleanliness and comfortable beds, this was not the case in this hotel. The building itself has a sign saying it’s under some sort of upgrade but our room was way below expectations. We had hair in the bath, lipstick marks on the wall and just a generally unclean looking room. All the walls were dirty in the bedroom and bathroom and the corridors are the same. We were only the hotel for one evening on our way further south but I will not use this hotel again.

Grim. The staff are the only redeeming feature unfortunately.

Location
- Quayside, across from the river Tyne and at the side of the Tyne bridge.
Roadside, lots of outside noise.

Rooms -
Tired, dated, scruffy. I honestly felt unclean in mine. Second floor, 236. The carpet was ick. Bedding looked clean. The room had that unwashed stale smell about it, I didn't walk barefoot on the carpet, I darent. The windows are filthy, skirting boards unkempt and window frames are old, chipped and in dire need of updating. No double glazing so the room loses heat fast, and outside noise is constant. A wall heater is supplied as the central heating monitor is broken. The bathroom was clean enough and clean towels, but its like putting an elastoplast over a bullet wound. A rubbish night's sleep due to the noise outside from traffic, drunks and constant police sirens.

Hallways - again, tired, dated, worn carpets, stale smell.

Restaurant - usual premier inn set up, plentiful but unremarkable.

Staff - the only redeeming feature. Friendly, welcoming but fighting a losing battle at this site.

In general, this premier inn needs a massive overhaul. Its clearly seen better days, needs massive updating measures, a thorough deep clean and renovation. For a central position the prices are disgusting and do not reflect the standard that most premier inns deliver. Shame on you as a corporation Premier Inn. Invest, invest, and invest urgently.
£170 for 2 nights midweek is daylight robbery. You should be strictly audited here. That may prompt you to bring the building, the interiors, and standards up to date and in line with value for hard earned money!

Well located. Chargeable parking available. The hotels is currently undergoing an upgrade and it needs it. The room we stayed in was well below what I have come to expect from Premier Inn.

Premier inn are always my first choice. But this venue will definitely be my last choice. Awful experience. Was firstly double charged. 5 days later nobody apparently knows what's happening with my refund. Weekend had to be cut short because our spending money was taken out our account. So explaining that to 2 autistic children wasnt fun.
Room was dated. Bathroom had mould all over the bath. Floor the same obviously had been flooded on more than one occasion , lino bubbled and bits falling off the bath panels. Accessibility isnt the best either. My son in a wheelchair had to access the lift alone.
Staff didn't seem bothered. The kindest person I spoke to was a Scottish workman.
Dont rush here. And pay by cash if you do.

I was mortified. I recently stayed in a premier inn in edinburgh which was great.
This location however was disgusting.
How can the standards be allowed to differ so much??

The cleaners all need their eyes testing.
What a vile room!
See the pictures!

We got a 50% refund which is still a joke.

Even at breakfast, the cushions on the chairs were falling apart.

CEO of premier inn, I beg you to invest in a revamp of this site. It is horrendous!
An embarrassment to your brand.