Premier Inn Glasgow Pacific Quay

Unfortunately this is the second time we spent there and it wasn't a good one . Paid for early check in and it wasn't ready until nearly and hour after the time we were meant to check In. A cleaner let themselves into our room at 1ish when we had not long got in and the next morning a cleaner did the same at 9.30am. We were still in bed was really unprofessional. Also we got told we didn't need to book the restaurant then were told there was nothing available. Such a disappointment.

Good location for SEC arena, walking distance to west end Finnieston area which is where I was headed.
I struggled with self service checkin however was helped by a member of staff when pressed help button.
Room was lovely- nice fresh decor, great bathroom with bath & overhead waterfall shower.
Was delighted to have received a premier plus room on 5th floor. These have coffee machines, mini fridge & chocolate treats. Also code for free super fast WiFi!!
Was all good in my experience.
No noise & so a peaceful nights sleep in my very comfy bed.
I didn’t book for breakfast so can’t comment. Did enjoy some wine in the bar. Lovely bar man recommended a bottle as most cost effective (I shared this).
Bar area could have been a bit tidier however not the end of the world.
Hotel a bit pricier than Woukd normally pay probably due to location however being given a premier plus room was a nice sweetener.

Great location, riverside view from the bedroom window and looking out over the Clyde. Stayed 2 nights and took the meal deal both nights. Evening meals were excellent, again the retardant looked out over the river. The Buffet breakfast had a great choice, however the cooked breakfast items were not really hot, especially the bacon which was virtually cold. All hotel and restaurant staff were great, very helpful and obliging. A special mention for Denise on reception, who went over and above to be helpful, even went outside with us to point out the Transport Museum location.
Very friendly lady with a great personality and a credit to the establishment as they all were.

Chose the hotel because it was a reasonable rate and close to the SEC where I was working. Good location for that, although not a lot else around if you don't go into the city to eat. Staff were really lovely, genuinely felt welcomed. Upgraded to Premier Plus room (very quiet, top floor) and the little extras, slightly larger room, coffee machine, fridge, iron and ironing board, just made it a bit more comfortable. Some thought had gone into the design - a socket near the bed for instance, although not to the size of the windows which was a shame as I was riverside and wanted a view.

We had a great stay - everything was good, including the service, the room, the facilities and the restaurant. It enhanced our overall FANTASTIC experience of Glasgow. Thanks!

Very helpful letting us in before normal entry time, shared all the info we needed. Lovely reception area and bar and dining area. The room was very good lovely big windows letting in plenty of sunshine that day.

Comfortable bed, quiet room, good Wi-Fi, and friendly staff. We were expecting to have an early dinner but were informed that we needed to book in advance, resulting in us travelling to another venue for food. It would have been helpful if the need to book the restaurant for early dinners was highlighted on the website. Unfortunately, a dirty towel had been left hanging behind the bathroom door by the previous occupants. We thought the price was high for a mediocre hotel.

Great location for hydro events, great staff, clean hotel, comfy beds, and great prices. Plenty of choice at breakfast and hot food consistently freshly added.

You need to up your game when there are gigs on at the Ovo! Being told your room was not ready to check into at 4.45 is not acceptable after travelling and hour and a half to get there. Attitude of member of staff on check in desk beside the automated check in terminals was appalling actually saying out loud 'I don't care'. We were offered a double room with a pull out bed not acceptable for two mature ladies, and room was paid for in advance. Danielle came to our aid and had us sorted within 5 minutes of our complaint in a calm and professional manner. She also helped with the loan of a charger for my phone which needed charged. Room great after problem sorted, and lovely breakfast overlooking the water.
Perhaps more housekeeping staff required for these busy turnarounds.

This is our second visit to the Premier Inn Pacific Quay in Glasgow. It’s an ideal location if you are going to a concert in the Ovo Hydro, as we did, which is a 5 minute walk across the bridge. City centre is around 15/20 minute walk. The hotel is spacious and clean, rooms are clean and comfortable. The bar dining area is large with plenty of tables for dining or just having a drink. We didn’t have lunch or an evening meal in the restaurant but we did have breakfast which was fine. Good selection of continental and cooked breakfast. My only criticism would be the cooked breakfast items weren’t as hot as I’d like. Overall we enjoyed our stay and will definitely stay again.

Stayed at the Premier Inn due to its proximity to the SECC complex. The location is superb and value for money is reasonable.
Rooms are clean and all of the staff are very friendly and helpful.
Food choices for breakfast and evening meal are extensive and the quality is good.
Would recommend this hotel.

Having stayed in plenty of Premier Inns previously including this one I was looking forward to it. How disappointing it was. The room was filthy, thick dust on all surfaces, dirty fridge inside and out. Dirty coffee machine and hair in bathroom sink. Skirting boards and wall splashed with coffee and the carpet was disgusting. Keep in mind this was a premier plus room and we paid extra for the privilege. Had to ask for the WiFi code and decaffeinated coffee. Room came with sweets, well one sweet - not sure if it was for sharing. One of the cleaning team was helpful in rectifying our concerns however at no point did a supervisor or manager make contact to apologise - wasn’t important enough obviously that a customer had been allocated a filthy room.. The reception area furniture was also very dirty and dusty. The hotel is well overdue for a deep clean although I believe they have just finished a deep clean and passed their cleaning audit - this makes a mockery of an audit process. Whilst Premier Inns are usually of a good standard I would avoid this one.

Perfect location for Ovo hydro and other venues on the Clyde. Hotel was clean, tidy and everything yoy expect from a Premier Inn. Thought the car park charge (£9.50 discounted) was a bit cheeky especially as you've paid to stay there! Spoke to reception after having problems with the app your asked to use, several other guests had similar problems too being messaged telling them their parking session was due to end sooner than expected.

Lovely rooms in a great location, and very good value for money. The evening food was awful and service pretty bad throughout the stay, apart from Luke and Holly who were very helpful.

Breakfast was good except being shouted at for not taking an allergy document, despite my allergy not being included in it (had checked it before dinner).

Would stay again as it’s cheap and handy, but will bring sandwiches.

1. Firstly, I was soaked to the skin when I checked in, and there was nowhere, no way, or nothing to dry my clothes on, because you’ve got ridden of radiators, and just have stupid air source heating. So I had to put wet clothes on in the morning, despite having aired them out all night in my room. And had to have the heating on high.
2. There was no bath. I don’t like showers, I like baths. I thought all Premier Inn’s had baths?
3. The Freeview TV was terrible. How does Premier Inn think it’s Premier when you have only Freeview and not Sky or BT or something with lots of different channels. It took ages to change channels and I couldn’t get the menu to come up at all. It might be a big screen TV but it was so unresponsive and rubbish. If you charge people for better TV in a premium room that is disgusting, should be available for everyone.
4. And of course as usual the WIFI was poor unless you pay.
5. No Hot Chocolate sachets.

Honestly the Argyll Guest House and Hotel over in Kelvingrove is better (and the Sandyford), in their Budget Basic Single room, alright that place might not have a bath either, or hot chocolate sachets. But it has a largish TV and easy to flip through the channels, and the wifi is 50mbps for free. And a free breakfast. And a comfy bed. And a radiator to dry things on. And at least they have ginger biscuits….

The only reason I went here was for convenience at night after a trip on the Waverley. It’s good for that. You can just check in, it’s nearby. But I didn’t have any food this time. Just a disappointment RE baths, the TV and not having anywhere to dry my clothes.

Let’s leave aside the inadequate bedroom hanging and shelf space, what’s really disappointing is that Premier is trying to run this hotel with less than adequate staff levels. No-one was at reception to welcome guests when we arrived or most other times we passed. Instead there were impersonal machines which were good at throwing room cards on the floor but hopeless at picking them up. A email had offered a room upgrade for a price - ‘just ask at reception on arrival’- but how can you ask a machine? Similarly there was no-one at the restaurant entrance to greet and take money because staff were also expected to clear up. One could have had a free breakfast if dishonest. Oh, and the breakfast berries were a solid frozen mass impossible to break up and eat presumably because the kitchen was too undermanned to organise thawing.
If Premier can’t be bothered to employ people to provide minimum service levels then it may find travellers can’t be bothered to stay. We used to be Premier regulars - not any more, thanks to a previous bad experience made worse by a customer service organisation whose function is clearly to drive customers away. The staffing situation at Pacific Quay suggests the company is intent on continuing its downwards trajectory.

Very handy for the Exhibition Centre. Easy to get there by bus or car. Clean room, very friendly staff. Have stayed here quite a few times and booked to stay again shortly for a concert at the Hydro.

Practical jokes and poor service ruined our stay, we had booked here as we do a lot, as we were attending an event at the ovo hydro. We had no issues with check in as we used a terminal, we walked the long corridor to our room (constantly expecting to see twins on trikes at some point!), we decided to have a cup of tea once we got into the room, my partner picked up the kettle only to find that some joker thought it would be funny to cover the kettle handle in black sharpie! the handle is also black so it wasn't noticeable, they also covered the rear of the teaspoons in sharpie too! I took evidence with me back to reception and spoke to the lovely lady at reception who was very apologetic and replaced our teaspoons with clean ones, we were even offered another kettle or a different room, i politely declined as I just wanted to make them aware that it had happened. However dinner service was a different story. We had booked for 6pm, giving us (what we thought would be) plenty time to eat before heading to the hydro as the event didn't start until 8. Service to begin with was ok, we ordered our drinks and food, after maybe a 20 minute wait we received our main course which was very good, then came the long waits, we watched customer after customer receiving their mains and desserts and paying our bills while we were being completely ignored! our plates were clearly at the edge of the table ready to removed. After much waiting my partner got the attention of a server and asked for the dessert menu (as we had paid for their meal deal), our order for dessert was taken after another 10 minutes of waiting, by this time we were watching the clock as it was now approaching 7.30pm! we decided after almost another 10 minutes to ditch the desserts and leave! We were not the only ones who left dissapointed either.

Normally the quality of service in this hotel is excellent, the front of house staff are always great but the restaurant staff were a complete letdown, there was a queue for the buffet in the morning as there was hardly any hot food available.

We are returning in a couple of weeks but won't be having dinner in the restaurant.

Very dissapointed in the poor service from the restaurant staff..

Acceptable accommodation for events at the SEC & OVO Hydro. Chairs in restaurant stained & dirty, tables tacky with old varnish. Vending machines horrendously expensive.
Public transport into city is not close at hand.
Staff do their best with what they've got but this "budget" hotel needs a refresh. Premier Inn used to be quite affordable, but they're now quite expensive these days for what you get.

I have stayed many times at this hotel over the years and enjoyed it.
Wow, has it gone downhill!
The cause of the deterioration? POOR MANAGEMENT
The staff are still very nice, if you can find one, but they are clearly overworked. There just doesn't seem to be enough of them.
Prior to my visit to the hotel, I tried to call the hotel, it took several attempts over a period of days to get through.
The food in the restaurant is mediocre and akin to a microwave meal from a cheap supermarket. Sadly the cost isn't cheap supermarket.
I had some contact with the management/shift supervisor over a simple request I had made. I found them to be most unhelpful, verging on passive aggressive (you know who you are).
It's a shame that a perfectly decent hotel has been spoiled by POOR MANAGEMENT. Thankfully there are plenty more hotel options around the SECC to choose from.