Premier Inn Newcastle Airport

Very expensive compared to usual price. Bedroom was freezing. The heating wouldn't work. We went to bed with our clothes on

From checking in to going in the bar, great service, great staff and as always great beds..... there's a lovely girl who particularly stood out ..... Emily .....

Just had a gammon that we waited for over 30 minutes, blooming steak knife was so hot you couldn’t use it,the chips and peas were like warm , so sad you weren’t even busy , do your job properly

The staff here are so friendly and helpful. It really makes a difference and adds another night onto our holiday! They work very hard and really care that you’re getting good value and enjoying yourself. The receptionist was lovely and Emily at the bar was wonderful and very knowledgable about the drinks options. We always look forward to staying here and will continue to do so!

The hotel is only a few minutes walk to the airport terminal. You have to walk under the hilton double tree which at the time of our one night stay was £43 more to be 30 yards closer to the airport. Never stayed at a Hilton so obviously can't compare the two hotels. The staff were very pleasant and friendly from check in to check out. Usual premier inn bar menu, a little more expensive than your local village pub, and the restaurant menu had slight differences from the last on we stayed in at Liverpool airport but what we had was lovely. The room was tidy and bed was very comfortable. I would have given 5 stars but the only very minor thing I can pick up on is, it would benefit from a little TLC through out and an upgrade to the heating and air conditioning in the rooms. And what ever happened to normal toilet roll, those individual sheets are a nuisance. All in all a premier inn worthy of the name.

Nothing good about it . Except negative side . I never been asked to fill from of my nationality , address , all customer details when I check in with a extremely hostile face ( seems like we did something wrong ) . This is new rule ? The room is cold , the heater will turn off after few minute work despite the room still cold . no ventilation .4 of us stayed tiny room , no ventilation , cold room , plus need to pay 9.99£ for park per night . Seems one of the lowest standard , highest charged Premier inn

The Premier Inn hotel is located about a three minute walk from Newcastle Airport. We have stayed here quite a few times before we go on holiday and I always find it to be a relaxing and stress free way of beginning the holiday because you are literally across the road from the airport so do not need to rush about. One of the perks of staying with the Premier Inn is the check out time is not until midday so you can get up, have a leisurely breakfast and then a short stroll over to check in.
This stay, we were going on Holiday at the end of September with a flight at 3 o'clock so we decided to stay the night before to avoid any stress.
One of the things we did this time which we did not do before was to take advantage of the meal deal available at the hotel and in the restaurant. For around £30 each, we were able to get a two course meal with a drink and unlimited breakfast the following morning which was definitely good value for money. Having an on site restaurant meant that we did notnjave to worry about having to go back into Newcastle to get food which made things incredibly convenient.
To get to the hotel, you can get the Metro from Newcastle to "airport" and when you get off the metro, make your way through the airport and out of the front of departures. Walk left around the car park and you will see a Double Tree hotel across the road. Walk through their car park to a gate that is unlocked and then you cross over the road and the hotel is there.

We arrived at the hotel about 6.30pm and were checked in by a lovely member of staff who was doing a double shift due to staff illness. The staff member was happy, professional and polite and answered my garage of questions about the restaurant before giving us our key card and us making our way to the our room.
The room was clean, spacious and comfortable with everything you would expect from a Premier Inn room, including tea and coffee making facilities, towels, handsoap and shower gel and a large comfortable bed. There are also blackout curtains which help with the comfort and plenty of space to store your luggage. There was also a bath and a shower should youbwish to freshen up.
For food, we went down to the bar and spoke to the gentlemen behind the counter who was lovely and polite. He explained that the restaurant was busy but we could order food from any table in the bar but we have to go to the bar to order it.
With regards to the promotion, there is a set menu thay you can choose from and some things do attract a supplement (including certain alcoholic drinks) but it was still worth the money.
We ordered our food and drink from the bar and took our seats. The bar is small but comfortable and it has a warming atmosphere. Our first courses arrived after about fifteen minutes and our mains followed about twenty minutes after they had been cleared. The food was hot and delicious and my lasagne was probably one of the best I've tasted in a while. The nachos were also nice as a starter and my husband's pizza was huge but he said it was delicious.
We finished dinner and went back to our room to relax for the remainder of the evening. The following morning we went down to the restaurant for breakfast and the staff member who seated us was very happy and nice. They take your hot breakfast order but you can pick as much as you want from the items on the menu and get more if you are done. There is also self serve bread cereal, fruit and yoghurt with a selection of juices and tea and coffee. The food was fresh, hot and delicious and it was a great way to start a very long day.
Overall, it was a great stay and I think the £90 we paid for the room and the £30 each for food was great value and money well spent. We will definitely be staying there again and eating at the restaurant again. Great service, excellent food, brilliant value and an excellent way to start the holiday.

We checked in at 2am having just come off a flight back to the U.K. We’d advised the hotel in advance of our late arrival. We were checked in quickly and our room was ok, tired and in need of an update. Clearly the room hadn’t been vacuumed in a while going by the mess of the carpet.

The fire alarm went off at 7am not once but twice! Then just before 9am we’re woken again by what sounded like drilling from the room above! When we mentioned the noise at check out the receptionist said she had no idea what the noise was or where it was coming from. On exiting the hotel there were work men going to and from the hotel carrying boards and wearing tool belts! We could hazard a guess who was making the noise!

The hotel itself is fine. You pretty much get what you pay for. It's a bit tired looking. The restaurant is nice and the staff are lovely. However, at this time of year, the rooms are freezing. There is heating but turns off when the lights are out so if you pop out you come back to a very cold room. Also, the rooms are very poorly insulated against sound. The aircraft overhead are incredibly loud and I was woken many times by our neighbours laughing or snoring. One of the worst sleeps I've had in hotel for a while. I realise that the sound of planes at an airport hotel sounds like a daft thing to complain about but I have stayed many times in the Hilton over the road and can barely hear anything like that in their rooms.

Use this hotel if you are looking for a cheap bed but if you dont assume you'll get a restful sleep.

We stayed a night and booked the overnight parking (£9.90 for what we assumed was 24hrs). We arrived approximately 3pm. We checked out of the hotel by the mandatory midday next day but didn’t move our car out of the carpark until 1.27pm, which we assumed would be ok (no signage to suggest otherwise).

We were charged an extortionate £75 for apparently overstaying the parking by less than 90mins!

So if you’re parking here, just be careful.

After a long flight it was great to walk the short distance over to the airport Premier Inn. Quickly checked in and had rooms on the third floor, which were clean and comfortable.
Had a great PI breakfast in the morning, served by the wonderful lady who has been there for years and is so efficient.
If you are walking to or from the terminal make sure you have the code for the gate at the Hilton Hotel opposite (C3579) as it saves you carting your luggage round the long way.

Stayed here for an over night after flying into Newcastle in small hours. Didn’t actually check in til 3.30am. We were exhausted so didn’t complain at the time. The room smelt of bad damp. The curtains were falling away at parts and covered in dust. One of the teaspoons was dirty. Probably the worst room I e ever stayed in at any Premier Inn. We use them quite frequently. I did speak to someone the next day and thought I might have got the car park fee waived. Perhaps the hotel was extremely busy but I do think we were papped in a room that perhaps isn’t often used. It was a ground floor room. The beds, as always, were comfy enough and we didn’t hang about.

It was an excellent stay From checkin,parking evening meal and breakfast ,the staff were friendly and efficient without being intrusive . I've used this hotel on a regular basis and have no hesitation in recommending it.

This property was not easy to get to - we had to go into a neighboring hotel to inquire how to get to it by foot.
The room we had was a handicapped room and very busy with grab bars etc - this was not a last minute booking.
The pillows were flat and the room was clean but tired.

Having stayed at many Premier Inns over the last thirty years, including this one, I was surprised to discover how far this hotel has fallen in recent years. My room (an accessible ground floor room) was badly scuffed and marked on every wall, with a mysterious brown stain on the carpet, a dead spider on the ceiling and a dead cranefly stuck to the bathroom door. Everything from the curtains to the old pictures on the walls felt tired and dated, and having to pay £10 for parking at an outdoor booth before you leave (rather than when you arrive) is somewhat unintuitive.

On the upside, the staff were friendly, bar prices were reasonable, and I did sleep well once I'd established all my room guests were deceased.

THE MOST JOLLY RECEPTIONIST I HAVE EVER SEEN!
Your staff here are amazing, always smiling even in terribly busy situations. Emily on reception had a good laugh with us, checked us in promptly and gave us all information needed. She checked in on us during our stay while passing reception too! absolute star of a first impression.
The bar was typically busy but didn't stop the bar staff working hard to get through their orders.
food is standard and nice weatherspoons type, but definitely worth the dinner deal they do!
We will always stay before our flight! SEE YOU AGAIN!

Nice and clean room very close to the AirPort, was perfekt.

The place needs an update, the bar and restaurant were nice, but the rooms are old and tired, but the rooms need updating.

YOUR STAFF ARE AMAZING!
i got checked in by a young lady Emily who gave us every bit of information we needed from the start and throughout our night.
Restaurant food was standard pub grub, nothing to complain about, got served by Katie she was lovely. we then moved to the bar and got lovely jolly service off Loui, had an amazing sleep, and got a lovely send off by a gentleman on the reception desk at 5am! Not one person was grumpy and all had smiles on their faces, you must be doing something right as a hotel!

The 'coolest' my room ever got was 28.5C. The pathetic fan in the room just moves hot air around as there is zero circulation possible because of the ridiculous restriction on the window preventing it opening more than 6 inches. Even if you allowed 12 inches it might make a difference. The irony being that the very thing supposed to be for safety & comfort is unsafe and unhealthy is lost on the H&S buffoons responsible for this nonsense - I am still feeling poorly several days later.