Premier Inn Isle Of Wight - Newport

Don’t go, worst hotel we’ve stayed in staff went out of their way to be rude and unhelpful, we ate in restaurant and wouldn’t recommend that either food awful and line it had been reheated and tasteless. Couldn’t pour a Guinness (3attempts) noisy room from a pump somewhere that intermittently cut in out, air con that doesn’t work, not great when you can’t open window, noise from other rooms , poor decoration( peeling paint, stained &dirty carpets)
Really felt we were an inconvenience to any of the staff we had to deal with.

Lovely welcome hotel is in good condition bed was comfortable. Breakfast nice, best premier inn in Ipswich I’ve stopped at recently.
The lady who serves at breakfast on the 28th is lovely very very lively stopping to speak
to all the customers the lady who checked me in on the evening of the 27th was so helpful as well couldn’t fault any of them

I have stayed in many Premier Inns previously but never found such a friendly one as Chantry Park.
The staff were all amazing especially Selina who looked after my sister and me as though we were family.
Each of the staff we encountered went out of their way to make sure our stay was comfortable and that we had everything we needed.
The breakfast was delicious and well cooked.
We wouldn’t hesitate to stay again and in fact were sorry to have to leave.
Emily …you are an excellent manager and have an amazing team .
WELL DONE .

Me and a friend went into breakfast, very friendly helpful staff, amazing food. Particular mention to Emily on reception, so lovely ans welcoming and to selina who was very helpful and friendly with our breakfast

This was our 2nd visit to this hotel and we will certainly booking this again. Staff are absolutely amazing, friendly, thoughtful and made you feel like a friend. I highly recommend this hotel

Stayed just one night but Reception and Breakfast service staff made this a really enjoyable break. They are a credit to their employer.

Stopped in for breakfast with my family, Emily and her team were so wonderful and kind. Selina was so helpful and attentive.

Great hotel, very clean staff are so friendly they couldnt do enough for us. We were there for a funeral which was very sad, but the staff made it all a little easier.

central location with lots of parking

Best Great food and amazing pork sausages good service and people best hot hot drinks and good room lots of space and more and

Booked the premier room, couldn't fault it, the room was very large loved the arm chair and stool, bathroom was great check in very easy and the food in the restaurant was very reasonable and tasty.

We organised the entire family to stay here for a family gathering and a special breakfast the following morning. Lee and Selina worked over and above to ensure the most memorable stay and super special breakfast dedicating an area to our family . We all look forward to returning! Thank you for your most kind attention!

We stayed here for a couple of nights at the end of October and had a nice stay. I felt for the staff that were on though, as one young lady was on the reception desk one minute, next minute welcoming us into breakfast, then clearing tables, topping up the coffee machine etc., etc. She really impressed me with her work ethic and I actually called her Wonder Woman! The breakfast was very good and filling. In our room, the bed was very comfortable, and the bathroom was fairly good. Downstairs, however, it looked like an area close to the reception area (the door near to the lift) had a recent water leak and the carpet was damp and unfortunately there was a foisty smell that lingered in the corridor, but all in all a pleasant stay.

This is the best hotel in the group we have stayed in, the service is outstanding. We were a wedding party of many. Lee greeted us on arrival. This gentleman is amazing, nothing is too much trouble, wonderful, kind and super helpful. Great asset to the hotel. Justin the breakfast chap was an fantastic young man who did his job brilliantly. All breakfast were correct and his service was top notch, Nicole the chef just brilliant, food excellent and hot. Hotel was clean and there was plenty of parking. What a great team you have here.

Beautiful hotel, loads of parking, nice staff, central location, you always know what you're getting with Premier Inn.

Overall a good experience. Sadly in the accommodation area nearest to reception there was still a smell of damp and a nasty stain on a small area of carpet which I understand is from a recent roof leak. It would be good if the patch of carpet could have been replaced and maybe some fresh air into the corridor would help with the musty smell. However the room was comfortable, the food good and the staff excellent. We would not hesitate to stay here again.

This Premiere Inn is in a great Location, the staff are so warm and welcoming from the moment you step through the door. The room was really nice and the bed so comfortable with extra pillows if needed. There was a bath and shower which was a real bonus for us as we only have a shower at home, so was nice to have a soak in the evening and shower in the morning! We went to the pub next door in the evening for dinner and it was exceptional, the food so delicious! We will definitely use this Premiere Inn again soon!

this was a return visit, but we opted for the new(ish) upgraded room. This was fine, but things did not work. It took ages to get any hotwater in the tap on the sink. The vanity unit light had a mind of its own and switched itself on and off at random when we were in the room with electric on. Shamefully, the hairdryer was broken and rattled - when I tried to swich it on, it filled the room with acrid burning smell (surprised the smoke alarm didn't go of - it was that bad. Of course this place is so short staffed that trying to find a person, to even tell them we wanted our room cleaned was a mammoth task and we had to give u!

Check-in despite having checked in on the app was a joke - chap on reception just looked at us as if we were aliens, no smile or anything! the other lady was on the phone to a client and we had to wait whilst a queue got bigger behind us. Telling them I was a shareholder when we did eventually get checked in, was met with writing my number on a small post-it note, which then was lost, and having an argument every morning with different people managing breakfast was bad - especially the last lady on Saturday, who had clearly never seen the card before and scrutinised it forever. Breakfast on the Saturday was a disaster - no hot food, so we had to wait, it was better earlier in the week, but again the pastries bread etc ran out and were never replaced. We never saw any fruit juices at all! Ever!

the towels are rationed too!

Thank you Selina and Lee for the great stay and breakfast ! Very comfortable and you looked after all of us so well!! Highly recommended and good value for money

We would highly recommend this premier Inn, the staff couldn't do enough for us! Special thanks to Selena! Selena went above and beyond for us. We arrived early so we could get ready for a wedding. The staff made sure rooms were ready and we were able to sit in the restaurant and have drinks and snacks nothing was too much trouble.
The rooms fabulous, clean and well presented. As always the beds extra large and comfortable.
Breakfast was served, freshly prepared the next morning and again Selena was a star, and made a huge fuss of my nephew and gave him some Halloween treats.
There were 10 family members and we all said what an absolute gem of a place it is.
Well done to all the staff , keep up the good work and high standards. We'll definitely stay again!

I do love a Premier Inn but unfortunately this one in Inverness - I wouldn't come back to, sadly. Receptionist was very nice and welcoming when me and my colleagues checked in at 1am and the car park is a decent size for any vehicles looking to park. My room was on the ground floor and as soon as I entered the hallway all I could smell was cigarette smoke which was very unpleasant. The room was large and spacious. Bed was comfy and pillows were soft the way I like them, so got a decent sleep, however, the room was far too cold as there was no radiator or heater in the room plus I could hear someone else's bathroom fan on whenever they switched the light on which woke me up a couple of times, the walls are that thin. Also, the water pressure was shocking. Had to turn the water pressure all the way to scalding hot to get some heat, otherwise, I would've had an ice cold shower. Unfortunately, due to the cold room, cigarette smoke in the hallway and the long wait for the water in the shower, I won't be coming back to this hotel