Premier Inn Isle Of Wight - Newport

Great hotel, very clean staff are so friendly they couldnt do enough for us. We were there for a funeral which was very sad, but the staff made it all a little easier.

central location with lots of parking

Beautiful hotel, loads of parking, nice staff, central location, you always know what you're getting with Premier Inn.

I visit this Premier Inn regularly because of work. The location is great but more importantly the staff are amazing. Nothing is ever to much trouble. I have never had a bad experience and I have been visiting for nearly three years. I look forward to going as I sleep better there than home due to the quiet and the blackout curtains, plus the beds are so comfortable. I would highly recommend this hotel.

We arrived for a funeral in the Isle of Wight, so the Premier Inn was perfect for our stay. Although busy there was space in the car park and the check in staff were very helpful even asking if we wanted to book for dinner.

As alwAYS, Premier Inn provides a good clean hotel where we can always get a good night's sleep.

We stayed 2 nights at the Premier Inn at Newport, Isle of Wight on Thursday 16th and Friday 17th October 2025.

On returning at about 9.30pm on the Friday evening we were shocked to find the TV on Freeview channel 34 and the room lights on. When we left in the morning we had turned the lights off and also turned the TV off after we had watched BBC breakfast news.

I returned to reception and mentioned this to the young man on reception. He told me there was nothing he could do and so I asked him to call his manager. He said he could not do that as she would be putting her children to bed. I asked him to review the logs of room entry and TV operations and he said that the Maintenance Team would do that but it would be several hours.

I was quite astonished that he seemed to be placing no sense of urgency whatsoever on what had happened during that day. I asked him to send a note to his manager and he then typed something onto his screen and said his manager would ring me the next day (Saturday 18th) and I said to him please make if before 10am as we were booked on the 11am ferry from Fishbourne to Portsmouth. He also said the Maintenance team would investigate on the Saturday.

I have received no call and no feedback from the maintenance team.

I do think that Premier Inns should take unauthorised access to visitors’ rooms as a criminal act and should treat it accordingly. It is most disturbing to think that strangers have been in our room and although nothing appears to have been stolen, the psychological effect is quite disturbing.

Great location, clean rooms, comfy beds, great shower , free parking,overall great place to stay, and a great price asaell

Had a lovely stay at the premier inn in Newport. Central to reach all of the islands attractions.
Breakfast was lovely with lots of choice of continental or cooked.
The staff were friendly and helpful and special mention to Ryan who served us in the beefeater next door-fantastic service, enthusiastic and helpful without being annoying.
Rooms were clean but would be concerned to stay in hot weather as no aircon. There was a fan in the room but still hot on an average September night.

Premier Inn rooms are always similar business setting, comfortable bed, but annoyingly always carpet floors which sometimes stink. The room didn't smell nice. The design of the sink area in the bathroom was uncomfortable to keep personal hygiene items around it.
Location slightly out of the town. Personnel were nice.

Staff were friendly an helpful, and rooms were clean. Only down side room was hot even with fan provided. No aircon working throughout.

We enjoyed a good weekend .The rooms were clean and comfortable and the staff
were friendly, caring and very helpful. Would recommend.

Lovely, friendly reception staff, always happy to help,nothing is too much trouble.
Clean and comfortable room.
We had a lovely stay and would definitely come back again.
Thank you 💕

Terrible nights sleep. We went for three nights during a heatwave in August 2025. There is no air con in this hotel although they did provide a fan. I also took my own fan too but these did nothing to help. The window only opened a couple of inches and we spent as little time as pssible in our rooms. Going to a hotel should be a treat but ended up being a nightmare. No refund was given because a fan was provided and glasses of water available in reception. I have read many reports from other customers about this issue in this hotel so they are aware but not willing to rectify. Would never stay here again.

What a great arrive place, we arrived about 8pm , to I should think was once a beautiful building , Unfortunately now looking very tired but plenty of parking. The welcome of the staff more than made up for this. Matthew, Matt and Ollie between them ran the reception, bar, kitchen and dining room and they couldn’t do enough for us. We had a delicious meal , the room was clean and tidy and it was very quiet. Would definitely stay again. Thankyou

Amazing staff, very clean hotel. However there is no air conditioning at this hotel which we did not notice when we first booked but s advised on premier inns website and with a heat wave the rooms were unbearable.

I would stay at this hotel again but not in the summer! It’s needs air conditioning installed

Hotel staff are amazing, but some of bar staff are very awkward and unprofessional, the staff names of these people are Billy &Ryan

On the other hand the bar has other amazing staff and there names are Lieah and Bailey 10 out of 10 for these guys

This hotel has friendly and helpful staff and is well kept. However, the rooms are not air conditioned and are poorly ventilated. I stay once a fortnight and during the summer the temperatures experienced in the rooms is stifling, often exceeds 30 degrees Celsius. This is compounded by the fact that the window can only be opened a a few centimeters. There is a fan in the room, but it is noisy and just blows the hot air about.
I have raised the issue with the staff, who were sympathetic but could only suggested I book into another Premier Inn on the Island which has air conditioning in the rooms.
Come on Premier Inn you need to up your game!

I was shocked that there was no air conditioning as it’s what I expect from booking a premier inn. We needed an extra first night in Isle of Wight due to change in plans, we thought a premier inn would be a good reliable choice. But we barely slept due to the noise of the fan provided. We had to have the fan on a high setting to ensure the room was cool enough which meant a loud sound. Really unfortunate as the hotel is in a nice location and staff friendly.

Very friendly staff, comfortable rooms. One of the best premier inn I have stayed in
Good restaurant
No air con in the hotel but a very good fan was provided.

From the outside of the hotel, we had a fairly good idea of what we were to expect! It somehow didn't look particularly inviting.
The interior of the hotel was "tired", grubby and depressing, to say the least. The carpets in the corridors were exceptionally dirty. The rooms, (we booked two), were depressing, gloomy and in desperate need of refurbishment. There was no air conditioning in what were unbearably hot rooms. A small ineffective fan had been provided. The pressure in the shower was practically non-existent and we had to change our first room due to the fact that bubbles and a foul smell started to come up from the bath plughole!
In all, a most unsatisfactory stay and a hotel that I would never recommend!

The room is far too hot to sleep. Not a particularly warm day and the whole hotel is very hot inside, our room unbearable. No aircon, and windows don’t open far enough to let cooler air in. Concerned for the well being of my two young kids with me. This hotel is not fit for purpose - DO NOT STAY HERE. Shame on you Premier Inn.