Premier Inn London Stratford

Great staff service
Comfortable room with lovely walk in shower
Good menu and drink selection
Meal deal was very good value

It is close to the tube and the international station. It is very near to the national express stop. It is next to a great shopping centre. The staff is really kind and the room are clean.

A great hotel we thought!
My plan was to stay here on the Friday night with work and my Wife and 2 boys join me on the Saturday to do a little Christmas shopping at the adjoining Westfield shopping centre. We parked the car and went to check in at the Premier Inn to freshen up before leaving to watch Tottenham Hotspur v Fulham which was my gift to the family before Christmas. Upon arriving at the desk a young lady couldn’t locate our booking from the reference i gave. I had changed my booking from Stratford on the Friday night to a Premier Inn Hub in Fitzrovia, closer to the work function i attended but was clearly told this wouldn't effect my Saturday night booking where i had reserved 2 twin rooms at £147 each as the hotel didn't have a family room available. When the Lady found my booking she called her colleague over (Luca Jesus) who claimed it was him i had spoken to, i thought at least this will sort out my room for the night! Anything but....he said after a 5 minute conversation that he SHOULD HAVE said to me on the phone i needed to rebook.....but i pointed out to him that he's right and should have however didn't..........i then asked ok we're here needing 2 rooms for tonight, do you have availability and secondly can you honour the £147 quoted previously ..... he said no and I’d have to book online as he couldn't take my booking, he also said they had 21 room available.....the problem was online the rooms were £444 each which i couldn't believe.....he offered absolutely no apology or help.....i turned to my wife and kids and said we'll have to drive the 3 hours home after the match at 11pm......I will say the lady who gave me his number was really apologetic but also couldn't help as the Manager had left 5 minutes earlier.
This completely ruined our weekend and could've been avoided with a little common sense. 21 free rooms and nobody willing to offer the rooms at a rate that was written in the notes on the booking on Premier Inns system.....
I will reconsider my hotel choice in future for both work and leisure.
Thanks
Rob

Great location. Shopping, dinning and travel to city. Clean facility and great restaurant serving breakfast, lunch and dinner. My room was next to the entrance to the floor so it was a bit busy but it was quiet at 10PM.

Service was terrible. Though the staff were nice enough, the systems and processes to save money have really compromised this hotel chain. Everyone always seems to be overworked - they have the same people checking people in and working at the bar! So at times I was waiting 15 minutes to get what I asked for – fresh towers, toilet roll or whatever. Other times I'd be assured the things would be delivered to my room but then wouldn’t hear back from anyone. I've have to call to chase - no phones in the room as they don't want you to call them - but I'd just call from my mobile externally into the hotel. Again the automated operator sends the same message - they don't really want to deal with you at all and you're a nuisance. I stayed 4 nights and paid for a Premier Plus room with which you get free water daily. On a couple of occasions I had to really argue with them to give me this as they had run out of cheap still water so were trying to fob me off with sparkling (which I don't drink), they wouldn’t let me have a couple of bottles of water from behind the bar. I asked for a late checkout, I was happy to pay, but they insisted I come down to reception at 9am the next day to confirm. What’s the point of that? I wanted a lie in! I used to stay at this hotel a lot but never again. It wasn’t cheap either - £750 for just 4 nights! Awful service.

Lovely stay with my Mother and daughter this weekend. Hotel is very convenient for shopping and also attending Abba Voyage concert.

We were warmly welcomed and had a lovely room with very comfortable beds.

Breakfast was organised well and the staff friendly. Big shout out to Sun, who was so friendly and attentive.

Very clean room too!

Monica on reception was so kind with answering questions and storing our luggage.

Just made a wonderful weekend for us all,
- thank you so much! Helen, Judith and Jessica xxx

A great location and good value. The room was comfortable and quiet. As we were staying 2 nights we were advised to say if we wanted our room cleaned which sounds a great idea until you realise that you don’t have clean mugs for the second night stay so we had to opt for our room to be cleaned. Maybe having an option of a top up to give you clean mugs and more tea/coffee would be an option as I don’t think the room needed a full clean, although there is no towel rail to let towels dry so you also need fresh towels. The bar on an evening is lovely.

Don't stay for food use the food in the shopping centre and restaurant they do not have a clue how you can get a ham and cheese toasties wrong 3 times is beyond belief how you can run a Sunday buffet with no food urgency is beyond belief especially when you have kitchen guy telling all customers Saturdays are always quite but Sunday are always like this 3 friends who never got to eat together as food not out and if it was out it was cold or hard asking for small plates for toast to be greeted by a shrug of shoulders and I don't no if we have any clean use a napkin that lovely with pancakes and honey
Watching a Italian family ask for the allergy menu 4 times no one gave it to them they left in the end a complete embarrassment I felt so sorry for them they could not get a refund as paid for there breakfast already do yourself a favour go somewhere else for food
The cleaning staff are wonderful for the rooms and so friendly just a pity your other staff are not
10/10 for there service and attitude in keeping rooms clean and smelling nice

Great location, short walk from station, close to shopping, bars, restaurants, events.This hotel has a virtual check in, it has lockers for luggage. There are no humans to help. If you arent 'tech savvy there could be problem's. Even the lockers need booking on line, you need good eye sight to input your code. The hotel was extremely busy hotel on this visit, few staff.
Our Evening meal was disappointing, forgotten items, adequate portions but poor quality . There was no crockery at breakfast and , no milk. Our room was clean but it was very hot and the air conditioning was extremely noisy. There is no reception and the only staff seen were bar and restaurant staff. We ha e stayed here before and have been very happy, however this time it was disappointing.

The room was clean and quiet. The staff was kind and helpful with checking in and out and for any information. The breakfast was with large choice and good. The overall impression is quite positive.

Always stay here when we come to London! Easy access into London with great tube line/service. Can park car in Westfield shopping centre car park. The staff are always super friendly and welcoming and the rooms, food and service are great! It’s cheaper than staying more central too. Would always recommend this hotel

Excellent location if attending Copper Box arena. The staff were very attentive and friendly.
There were a few issues at breakfast, not enough food/drinks and long queues.
We stayed in Premier Inn plus room which was great, just one issue with the hairdryer. It was attached to the wall with a very very short cable, not fit for purpose, I’m assuming it was a man’s idea to fix to wall in this manner. Ladies if you want to use a hairdryer I would advise bringing your own

Had only one night at this fabulous hotel great quality good food and drink meal deal exceptional very clean staff were amazing highly recommend

Stayed here night before catching Eurostar. Self check in so nice and easy. Social area in the hotel l, bar etc - we ate in Westfield as many restaurants on top floor. Mattress in hotel not the usual quality expected at Premier Inn.
We caught the fast train to St Pancras in the morning - took 7 minutes, the International station is right opposite the hotel so much easier than taking luggage through Westfield then catching 2 tubes (30 mins).
Self check out also so smooth trip.

The staff were nice as was the food, however the room wasn't up to an expected standard. There was no plug in the sink, mould or dirt on the tiling grout and dirt and damp in the bathroom. As we only stayed one night we didn't take the issues up with the Hotel.

Reviewed before so this is an update
Firstly staff from maintenance to cleaners to reception to bar and to kitchen are all so polite friendly and efficient. Particular shout out to Monica on reception and bar for such gracious efficient and polite service and to Ivan on bar and restaurant who remembered on a previous stay we were meeting our son for dinner - that is remarkable given the footfall through that hotel - worthy of a top class hotel for guest experience

Also THANKYOU to the very engaging chef for the chats and the food - I’ve eaten out a lot in the area and the menu here is really extensive - masses of choice, some unusual options and very flexible with option to share starters. Really very impressed with the variety and quality

Great location. Friendly staff. Clean and comfortable rooms. Good quality breakfast. Super addition of having a late bar

We stayed at the hotel as attending the Abba Voyage experience - whilst the location was great for both the parking and getting to the venue and the hotel was clean and comfortable - the checking in service was extremely poor - taking way too long with huge queues forming

Odalar biraz küçük, ve pencere açılmıyordu. Ancak onun dışında temiz ve rahat bir oteldi.ayrics konumu çok iyi westfield ve tren metro istasyonu dibinde

Convenient location for the Stratford area, but nothing really stands out at this overpriced hotel.
There are much nicer Premier Inn hotels in London.