Premier Inn Aberdeen City Centre

Great customer service
Great price
Okay cleanliness
Nicely sized rooms and had a brilliant sleep. Great location nice and close to everything and friendly and welcoming staff

Great location.
Quiet room which, unfortunately was cold upon arrival.
Had to ask staff for instructions and to ‘reboot’ the heating system which still blew cold air in the middle of the night.

Staff attentive, friendly, chatty.

Despite the fault with the heating, we’re repeat customers and will not let this experience put us off considering Premier Inn again for our stay in Aberdeen when we next visit.

We enjoyed staying here!. Very welcoming staff. The lady that checked us in, served us at evening meal and the breakfast next morning. She was very efficient, friendly and helpful. We definitely would stay here again.

We arrived to the hotel on Friday the 14th of November and stayed with 2 supported people until Sunday morning ( 2 nights ).
Since we arrived we were served by the professionals .
Staff was highly professional and excellent customer service.
We were all impressed with the level of care they served us with .
People who served us starting from check in and ending on Sunday morning were always helpful and approaching us with the highest manners and smiles on their faces .
Highly recommended .
Rooms standards were also very satisfying and prices very reasonable.
Especially thanks to staff Ewelina, Justyna and Marta and Tobias who were there all the time and always serving us with brilliant approach and positive energy .
There was another member of staff who served us on Friday evening and she also showed passion and commitment to her position.
Lady had dark hair reaching her shoulders level but unfortunately cant remember the name .
Very satisfied 😊 😊😊

The hotel itself looks grim from the exterior, however inside was suitable and comfortable. Standard room and the breakfast was as expected. Good value.

I have used this hotel for many years now but it’s losing its way. Reception has been automated & there are no visible staff to help. One check in unit was out of order and stayed that way during my 4 days so no rush to be repaired obviously. The carpets & rooms are looking very tired but, to be fair, the hotel was spotless. My room was fine though nowhere to sit except an “office” type chair or the bed. Breakfast was, as usual, excellent. Efficient staff bustled about but I must say, and I don’t normally do this, one member of female staff was incredibly surly & rude when asked if fried eggs would be appearing. I’d been waiting for around 5 minutes. This lady really let her side down as the rest of the staff were very helpful. Overall that breakfast service was poorly organised. The two coffee machines were temporarily unavailable due to no milk in them (fixed quickly when I pointed it out) and the hot serving table was not being checked & replenished as often as it probably should be.
Would I stay again? Yes, probably, as its location and price are good value but its not as good an hotel as it used to be.

Hotel has a fairly grim exterior but we had a friendly welcome and the staff are a highlight. Unfortunately, the room itself did not live up to the usual Premier Inn expectations. The beds were very hard only surpassed by the pillows which were like concrete slabs with no give in them at all. We had booked a twin room but the beds were so close together, we may as well have had a double. The room was stuffy and hot but we could not have the window open due to the close proximity of the road below. If Premier Inn were offering a good night’s sleep guarantee, they failed to deliver.

Hotel in Ideal location and at a price to suit our budget. Staff very friendly especially receptionist and bar staff. Only negative is car parking. You pay £10 per day and are not guaranteed a space, very poor and needs to be addressed

Stayed for a weekend away here and it was brilliant! The rooms were spotless and the staff was so helpful! Breakfast was very tasty.

The room was clean with all of the amenities that we needed, and the bed was very comfortable.

Start with a positive. Location is ideal.

Unfortunately a few negatives. Some staff nicer than others. Reception isn't the most welcoming. Can be waiting a while for staff to appear whether you check in or simply order a drink at bar. Hotel very tired looking, definitely in need of a freshen up. Room was very smelly, didn't smell clean and had a horrible room looking at back alley which was very grim. As I say a bit of TLC needed in Rooms and other parts of Hotel. The meal deal offered is very average, I got a starter, finished it and almost instantly out came my burger main, small burger obviously kept warm under a heat light, accompanied by maximum 10 small fries/chips at side. Felt like I was just given the bare minimum of hospitality as I had a deal.
Parking a nightmare also depending on when you arrive, not enough spaces for size hotel.
Could be so much better with some tweaks.

The heating in the room in night one was not working and the room was very cold. On night two the heating in the room was overrode by reception and the room was extremely hot. Unable to sleep properly.

I have stayed here many times over the last few years and each time I have always had a great experience. The rooms are always clean, the staff are excellent and the food in the restaurant for breakfast and dinner has always been amazing
Thanks to Alisha, Evelina and Kerry for all their help, serving me wine and meals!!

My daughter and I had separate rooms at the hotel, it was our first time in Scotland.
We arrived at the hotel around 7pm on a Sunday evening after a very tiring 9 hour train journey, my daughter was starting at The University of Aberdeen so we lumbered in loaded with suitcases.
The gentleman staff member greeted us with a big smile and a very helpful manner.
The rooms were cosy, comfortable and clean, it was nice and quiet for the two nights I was there.
We used the restaurant in the hotel the night we arrived and the food was really lovely, it was hot, fresh and tasty. Really good value for money.
The next morning I had full breakfast which was a fry up and cups of tea, there was a great selection of food and the staff couldn’t do enough for you.
Second night I was on my own but the staff made me feel comfortable and welcome, they looked after me from the very start. I had dinner that night and a continental breakfast in the morning, great selection of cereals, fruit, yoghurts, hot and cold drinks.
I would like to thank every member of the staff who looked after me, for making my stay so comfortable and giving me a lovely sleep. I will definitely be back.

I came to collect overseas guests who were staying here and was issued a Horizon Parking charge. As a non-guest there was no way to register my vehicle, no staff on duty to help and nobody answered the phone.

I emailed the hotel immediately and never received a reply. In the end I had to pay the charge myself.

The lack of management presence, unanswered phones and ignored emails show very poor customer care. I will not recommend this Premier Inn to visitors and will direct them to other hotels in Aberdeen.

Very helpful staff, quick and easy check in, incredibly pleasant stay overall. Nice clean room and very quiet at all times of day. Amazing location too. I would definitely stay there again.

Whenever I travel I always book premier inn as it is USUALLY a good experience. This hotel stay however was awful. As a disabled guest I required disabled parking, this was extremely difficult as a lot of the disabled spaces were either too small or had cars from adjacent spaces intruding into them. I had questions regarding parking charges but when I went to reception there was no-one there and after pressing the buzzer (several times) and waiting, no-one showed up. I checked in using the machine and activated two key cards. Both cards stopped working at different points in our stay leaving us locked out of our room. This wouldn't have been too bad if someone had been there to help us! Again no one at reception and both times we had to go looking for a staff member for help. One commented that she had seen me waiting earlier but when she had returned I had left - I had gone to sit down as I am disabled and cannot stand for extended periods of time which seems to be a requirement to get service in this hotel. I had a terrible nights sleep as the windows were open upon check in and the room was freezing. I couldn't raise this with staff or discuss the good night guarantee because again, no-one was available! Breakfast was cold and didn't taste great. It was a relief to escape the hotel and we will not be staying again.

Excellent location walking distance to city centre & Cadonas / Aberdeen beach. Location is perfect for bus route to P&J Live / Aberdeen airport. Family rooms very spacious and beds extremely comfortable. Hairdryer in room, not great but serves a purpose. Showers in room were fantastic, excellent power from them. Tea & coffee facilities provided and availability to get more from reception area if required. Bar area and restaurant area warm and bright making them pleasant to sit in. Hotel spotlessly clean. Onsite car park a great addition and at £7.40 for 24hrs parking very reasonable.

This Premier Inn is in a great location. The cooked breakfasts are outstanding, well done bacon and sausages! Bedrooms are fine. The free wifi is not great but there is an option to pay and upgrade.

The hotel was up to all the Premier Inns normal high standards.
The carpark is very small, very limited numbers. If you were lucky enough to get a space, you dare not use the car, because chances were, there wouldn't be an available place when you came back, even when you had paid for it.