Premier Inn Coventry City Centre - Belgrade Plaza

I had a wonderful experience. Hotel was clean and the breakfast was fresh! (Non of that buffet business)

I want to give a special shout out to JACK! Honestly what a lovely man! Helped me throughout my stay, managed to help me with a late checkout and made my grumpy kid smile all morning

I will be staying her every time I come to Coventry

We use premier inn on many occasions but we are extremely unhappy with our recent stay. The alarm on the air con unit kept going off. We reported it to reception and they said it was because we had used deodorant in the room and it would go off shortly. Well it never and reception had turn the unit off at the trip switch box. The room was then extremely hot all night. We reported it again and were told to open the window. Also the room hadn’t been cleaned sufficiently as there were peanuts and a battery under the bed, which we have a photo of. Very bad customer service and we are unlikely to stay again.

Great, Jack, Sami and Norma were fantastic. Thank you all. We had a very enjoyable stay, it was a business trip and made all the more comfortable by the good service and friendly welcome we received.

Awful service, room ok, but the guys on reception were not at all helpful and as for the restaurant, worst I have ever been to. Same guys we're serving and they really did training in hospitality.
Ok if you need a basic room but avoid the restaurant at all costs!

Comfortable rooms, convenient location. Could be perfect. EXCEPT extremely limited breakfast availability: small breakfast room + massive hotel = very few times available to book at checkin, none which we could do. Way worse than other Premier Inns, and lots of guests were affected (one after the other at check in) this weekend. So pre-paying our breakfast was basically pointless. We took the refund and managed to eat elsewhere. But breakfast is part of the point of a premier in stay, so we really didn't get what we were sold, or what we booked.

Massive shout out to Jack, who was absolutely brilliant with my young son on our trip. He was really kind and made him feel at ease. Outstanding customer service! Thanks Jack!

My husband I enjoyed our stay at the Premier Inn Coventry City Centre, Belgrade Plaza. We had a huge room, which was very well maintained and staff were omnipresent and helpful. Initially, we were put off by having to pre-book our breakfast time-slot, but it was actually fine and staff were very friendly. The room was clean, but the carpets on the bedroom floors had not seen a hoover for a while...apart from that it was all great.

Clean room and close to city center

We stayed as part of large group of people attending a memorial service at Coventry cathedral at the end of September 2025. Hotel staff Anna, Lily and India were amazing during our stay. They kindly looked after all of our luggage whilst we attend the service along with many others who also attended the event and were staying at the hotel. They were very busy when we all returned to the hotel fetching our luggage. Well done to them all.

We walked in and were greeted warmly by a lovely member of staff! We were able to get a room for the night and it was very sizable, the bed and pillows were comfortable and the room and bathroom were spotless. I enjoyed my one night stay and checking out was so simple, a staff member made small talk with me and made sure everything was okay with my stay. Very friendly and I would definitely stay again!

Warm welcome on arrival..... Jack and Jo-Ann extremely pleasant and check in was straight forward
Room was great, had a meal in the restaurant in the evening which was satisfactory and in good time par with customer level.

Great hotel at a low price on a Sunday night. Clean room with big comfy bed and even two chairs. Big shower in a clean ensuite with soft towels. Seemed a quiet location but near the centre. Quite tricky to find the railway station in Coventry for our journey home later.

We have been staying at the Premier every couple of months for 6 years and I have to say I wouldn't go anywhere else due to a particular member of staff Jack Timms. He has always made our stay so pleasant, he is polite, helpful, friendly and nothing is too much trouble. He really needs some recognition. We will continue to stay there and look forward to seeing him.

Facility level is lower than Japanese small town hotel

I paid £250 for 5 nights and it was amazing, especially for the price. I have stayed at a few Premier Inns and this was the best by a lot and for less money. I really liked having a good quality coffee machine and a fridge. You can control all lights from the bedside which is really handy. All the staff were friendly and happy to help with anything. Thank you

We had a great stay and great value for money. All the rooms were very large, spacious and clean. Bathrooms had cool purple lights which the kids loved! And staff member Jack made the experience go from Great to Exceptional. Very friendly and kind. We’ll definitely be back!

Only negative is there’s no parking. Maybe they should make a deal with the car park next door to get some discount.

Spoke to the hotel and was told our rooms had air conditioning. After check in we found it was broken. Not happy as staff knew and didn't say a word. Not a comfortable 2 nights sleep as they promise. A member of the party has food allergies and the only food allergy information is in a large file that was dumped on the table and she was told she " must" read. Not a safe practise and contravenes Food Standard Agency guidelines too. Overall put a damper on what should have been a celebration weekend for a graduation

The room we stayed in was extreamly stuffy and hot ( 6th floor). Asked for the room to be changed and we were offered another room on the 3rd floor. The same issue, insanely hot room. Very uncomfortable to stay in, never mind sleep. We were all very annoyed and frustrated. Do not stay if you expect an air conditioned room. I was told that the aircon is a recent issue but there are rewiews dated 2 weeks ago reporting on hot, stuffy rooms so unfortunately I was told a lie by the receptionist.

We stayed as a family for a sports event nearby at the Arena, great location with a short walk in to the city centre. Team member Jack and his colleagues upbeat, happy and friendly attitudes made the stay so more enjoyable, a credit to the company. Many Thanks

The hotel was reasonably priced, good position for city centre and the recommended NCP car park right next door and £20 for overnight parking. Downside was the temperature in the room the aircon was really noisy but didn't cool the room down at all and the extractor fan in the bathroom didn't work so it was very hot and stuffy all night. Also we were in room 401 right next to door from lift so had noise of people going in and out all night. The room looked like it had been newly refurbished so it's a pity the air con and extractor wasnt done at the same time. We didn't have breakfast as we were told we had to book it when we checked in and at that time were unsure of timings. Didn't find the staff especially welcoming.