Premier Inn Reading - Caversham Bridge

Greats

We have been travelling around Wales, Devon and Berkshire for the last 2 months …
This PREMIER INN Caversham Bridge was by far the BEST we stayed in compared to 6 others we stayed in.

CLEAN … COURTEOUS STAFF … GOOD LOCATION

WELL DONE MANAGEMENT AND STAFF … 5 STARS

Wonderful place to stay. Shanki (not sure of the spelling) on reception was so helpful and friendly. The room we were allocated was quiet and as usual the bed so comfortable. Great night sleep. Big Thankyou to Jorge, Veska (great cooked breakfast) and Judith (so attentive and helpful). Overall a great place to stay.

The hotel had plenty of free parking and was ideally situated just a ten minute walk from the city centre. Our check in was friendly and efficient.
The room was exactly as you would expect from a Premier Inn. Large well equipped, tastefully decorated, and spotlessly clean.
The breakfast was unfortunately disappointing falling very far from the usual standard we have cone to expect from a Premier Inn. After being seated had to wait nearly 30 minutes for someone to take our order. Then the waitress disappeared for more than 20 minutes leaving nobody in the dinning room. Due to the absence of any staff in the dinning room my wife had to go to the service hatch to retrieve our breakfasts. The breakfast itself was actually very nice. It was just a shame the service was so poor.

Overall our stay was pleasant it was just a shame the breakfast service was so poor.

Julia is top notch. Night support was 5*. Helped us order some food and was understanding of our midnight munchies. Room is standard and facilities are as you expect.

The receptionist Julia was absolutely fantastic, extremely helpful, and deserves a pay rise to at least £25 an hour for being so professional

Budget hotel, better than most

Premier Inn brand always pleases. Not looking for a luxury hotel but clean, comfortable, accessible more important. Happy to recommend.

Slightly offhand reception even though we had booked early booked in. Bedding was much too heavy. Should have feather bedding. No bananas at breakfast

Having stayed at this hotel several times previously we opted to stay once again having to attend an event close by. Check in was very good and a friendly service as always but the room was terrible. Firstly the toilet seat in the room was from a childs toilet and made to fit an adults toilet. However unfortunately it didn't fit and when you flushed the toilet everything that went down the toilet would be fired out of the pan and that was evident as the edge of the pan was not clean from the previous person. I had to clean the toilet again with my Wetones. Having seen this I reported it immediately to reception we received an apology but we could not be moved rooms as there were no other rooms.....the hotel was fully booked. The best that could be done was our breakfasts were refunded. I guess that was the best that could be done and we are no unreasonable people we remained having travel 4 hours to get to Reading and being completely exhausted.

As soon at it got to 9pm there was none stop traffic coming and going from the Toby Carvery next door. In fact our room 309 over looked the pub and it felt like during the night we were inside the pub we were that close and it was so loud. People attending the pub were not considerate and we heard loud laughing, shouting from groups leaving the pub and this continued for hours. Then once the pub had closed for the night we had the added bonus of then being kept up by people who had been out all night coming back. Banging, doors slamming you name it it was a one stop shop of activity whilst we were trying to get tot sleep for an early start.

To then compound on top of this the glazing in the windows stop no noise at all and the road that was only a few metres from this room was relentless through the night and I actually thought the window was open at one point but it wasn't. Whether the window is open or closed it makes very little difference. We had none of the above issues staying in other rooms in this hotel on a Friday night.

The housekeeping in the room was limited, room extremely dusty under the bed with rubbish left from previous customers, dust around the edge of the room almost like only the centre of the room was hoovered and the lots of dust found all over the bathroom almost like the same cloth was used all over the bathroom dragging debris from one area to another.

We did not request for another room as there were no rooms so we were informed earlier in the evening. Also at breakfast there was no colleague on reception to log our complaint and we waited.

It is rarely we have a poor stay in a Premier Inn but this one was particularly terrible for whatever the reason but this hotel needs a good shake up. It was a horrible stay as we remained sleep deprived and exhausted all day at the event for 8 hours then had a 4 hour journey home. Thank you Premier Inn will not return to this one and we would like a refund.

Very good location for Caversham, river and walking to Reading railway station, lots of buses, good car park. Nice views at the back towards the river.

A good, efficient, clean, comfy and friendly stay. We had a twin room, stayed with my teenage son, room was plenty big enough for a weekend. Lovely hot shower. Plenty of room in car park on Friday and Saturday night (the website does warn it gets full but it wasn’t a problem for us). Very comfy beds. The staff were friendly and helpful - also on the phone the week before. Breakfast was simple but freshly cooked and plenty of toast, pastries etc.. plus free for my son which made it very good value. Allergies happily and carefully accommodated. Can’t fault it really. Don’t know what area around hotel was like because we were out in the chilterns all day but it seemed pleasant enough and the rooms are all well insulated from noise - very quiet. Best premier inn I’ve stayed in.

Great location for getting around with a good car park.
Welcoming atmosphere, bright and open reception.
Room was great, clean, comfortable and airy. Lovely bed in a new style room; fabulous.
Great value, enjoyed every moment of my stay.

We stayed at this premier inn for 2 nights. We were made welcome on arrival and at breakfast. At breakfast the staff put tables together so we could sit with our friends. The room and the breakfast were both good.

Quiet and convenient location. Friendly receptionist on arrival. Good, cooked to order, breakfast. Extra tea, coffee sugar available at reception

Premier Inns are our hotel brand of choice in the uk and this is undoubtedly one of the best ones. Book in advance to get the best rate and months before we arrived the hotel was sold out. About a 15 minute walk to the train station then a high speed link to London Paddington. Reception staff very welcoming and helpful on our arrival. We hadn’t booked a premier plus room but their computer said we had so we were naturally impressed with our ground floor room. The cooked to order breakfast is outstanding and makes this hotel stand out over other Premier Inns mainly who do buffet breakfasts. Special thanks to the midweek breakfast server. She was friendly efficient and nothing was too much for her to do

This is the first time in ten years of staying in Premier Inns for both business and leisure that I’ve had to leave a bad review.

Upon arriving, there was nobody in reception whatsoever. Interestingly, the review below mine says the same! It felt like an abandoned hotel. We waited for about 20 minutes - we pressed the buzzer numerous times, we knocked on the office door and even telephoned the hotel, but nothing. If I had already checked in and needed help or had a query I would’ve been fuming at the total lack of any staff presence. Eventually we gave up and after a two hour drive we were fed up of waiting so walked into town to kill some time.

Upon returning we were pleased to finally see that someone had materialised on reception. Jorge checked us in, and although he was polite and helpful, he offered no explanation for what happened earlier and simply apologised.

We got into our room to find that it was disgusting. It clearly had not been hoovered, the furniture was stained and the bathroom was dirty and covered in hairs.

Returning to reception Jorge told me that they were fully booked but that he would try to move us into a room that someone hadn’t checked into yet. We wouldn’t have stayed otherwise, but he did find us another room across from the corridor.

Although slightly better, this still left a lot to be desired. It overlooked a bizarre, old terrace that was in such a state of disrepair and covered in rubbish. The toilet was also covered in limescale so looked filthy, and the bathroom floor had to be wiped to clear the hairs and cobwebs.

Despite being advertised as a ‘new generation’ hotel, we were incredibly let down. We have stayed in much older, but cleaner, Premier Inns and I would much prefer this.

We had grown tired of trying to fix the situation and just settled in for the night. The corridor stunk of cannabis and also had not been cleaned. Given the state of the hotel you really doubt how well it’s been looked after, so when I woke in the night feeling itchy my first and terrifying thought was could it be bedbugs. Obviously we didn’t feel like we could have breakfast here, and instead checked out asap.

There was again nobody on reception to discuss this with. Upon returning home I contacted customer services through their contact form, and completed the feedback form. A few days later I received a strange email that addressed none of my points at all, so I contacted them again. I have heard absolutely nothing, hence this review.

I would have given 2 stars for the ample parking and the proximity to the centre of Reading, but given the total lack of customer service it can only be 1 star, if not less. It is worth noting that this wasn’t even a cheap stay and cost just shy of £150 for one night!

Find another hotel and stay elsewhere! I will not be returning, and I will have to consider other hotel chains in future now unfortunately.

Arrived at the hotel and had to go and find someone to check as they didn’t answer the bell
When they finally got there was told the bar had no beer some excuse about supplier issues no where does this mention on on the website

When we tried to book another premier we where told we would have to pay for both this is absolute disgrace the management didn’t care
After travelling and staying in lots of other places this is the worst I’ve ever stayed the restaurant was likely was open but had to pay for a bottle of wine as they hadn’t much else to offer
How ever the food was good and waitress very nice this is the only saving grace

Probably one of the best PI I have stayed in. Such friendly staff and efficient service. Clean rooms, comfy bed. Breakfast delicious and service excellent

Lovely hotel , reception staff very friendly and helpful. Room was exceptionally clean , nice and quiet. Had the best nights sleep the mattress was so comfortable . We didn’t have breakfast as the breakfast area looked not very inviting! . But there is Toby cavery next door which done a lovely breakfast. Would definitely recommend this hotel .