Premier Inn Kendal Central

Overall a great stay, room was lovely, clean, comfortable and had a lovely view. We are in the restaurant for our evening meal and breakfast and was happy with both.

Really surprised how bad this was
Room tired bed hard pillows flat , bathroom extractor fan full of dust and not working
Evening meal service very slow Morning breakfast service all over the place missing food items from the full breakfast menu dirty cups underwhelming choice on the continental selection,
No lifts in our section of the hotel
£14 pound charge for overnight parking !!

We found this place to have very friendly and helpful staff, it's clean, comfortable, ideally situated for the town, car park is small but there are lots of nearby places to park.

Couldn't fault the restaurant, food was excellent, good prices and lovely staff creating a homely atmosphere.

We've stayed at many places in Kendal but the premier inn is somewhere we will stay again.

We had no heating in the room. Spoke to reception on 1st night. They couldn't rectify it. They just offered a free breakfast. They told us maintenance would sort it the following day. When we returned the following evening around 9pm ish. It still hadn't been rectified the room was still very cold. Yet again my husband went to reception where he was told maintenance don't work weekends. The receptionist then offered another room or we could have heaters

Kendal Premier Plus rooms 224 x generally very worn with little sign of ongoing maintenance, tv not working, towel door hooks pulled off wall etc. room 225, well where to start…carpets stained and dirty, I kept my shoes on. Comfy room chair missing, just a small foot stall in corner of the room, desk chair missing, had been replaced with a very old, stains black office chair, presumably from the hotel reception are. Generally a very very tired room. I soon realised why there were signs of long term black mold around the shower tray, the bathroom extractor fan was 90% locked by fluff and dusk, I removed a lot from the extractor so at least the damp air was being removed,
(Pic attached after my cleaning) not something I would expect to need to do. That bed, very surprisingly for Premier Inn, was not the best. Generally maintenance seem to be a very big ongoing issue with this hotel. We were not by any means the only people with problems.
Though I must say that the 2 staff members, who were covering the restaurant, reception and the whole hotel were excellent and very hard working, it’s a shame they were so let down by their corporation employer.
I have in the last year stayed at close to a dozen Premier Inns across the Uk. This hotel rooms were most definitely NOT up to the basic standards of the Premier Inns corporate standards, and as confirmed by the hotel staff not fit to rent…. Notes to this has been added by the hotel staff onto their company computer system.
Line most British people, I really don’t like to complain, but this needed to be said…..
I’m keenly awaiting a response from Premier Inn he’d office, but I won’t hold my breath.

Arrived with no one on desk. I had to hunt around pub for reception staff. She said use desk button which was up high and no sign on desk to say ring bell. Had night of people stomping upstairs so very broken sleep. I thought ok nice break fast to look forward to but no. Only 2 eggs and 2 hash browns out. Stood for 15 mins with a plate in my hand . Restaurant was not even busy. Mess everywhere. Bar filled with dirty food plates . Hash browns on the door. I told staff who did not tidy but just walked past mess. Was asked to sit down and they will give me a shout. 15 mins later still no word. Eventually got some hot food and when leaving still hash browns left on floor need food cart and lots of dirty table and plates everywhere. After this room key stopped working.... Rang complaints line we can give you a 10 pound refund on your £120 stay........ Don't think I'll every recommend to anyone ever again

Stayed one night
Given a good view room of park
Lift only went one floor then had to walk stairs to second floor, strange layout.
Air con heating wasn’t working
No phone in room for reception
Went to reception and was given a room heater
Was ok
Kept room warm.
Everything else in room good.
The shower had some basic and poor cleaning issues, both shower heads were covered in black bacteria !! Horrid
Had a nail brush and scrubbed one of shower heads in less then a minute,
So unhygienic and dirty.

Great place to stay. Central location, adequate parking although you have to ppay extra for this. Rooms clean and comfortable. Good breakfast, Reasonably priced

Millie and Christine on reception are the best. Restaurant gets quiet busy so make sure you book at reception on arrival.

Stayed here for one night in Room 150 - very glad it was a one night only stay as there was an incessant fan whirring noise inside our room. No idea what it was - not the bathroom fan but coming from above a ceiling tile by the door. The toilet seat did not fit - please see photo. Uncomfortable and unhygienic! Room 150 is in an annexe and the window was covered by bushes outside so opened only on peril of insects coming into the room.

The cooked breakfast buffet food the next morning was cold and the plates were also cold. We complained and were asked to wait 10 minutes while a whole new breakfast buffet was prepared. We did wait but the replacement was also not exactly warm and the plates were still cold. Sadie, a waitress in the restaurant was helpful in initiating a refund for this. Thank you, Sadie.

I want to thank all staff members for kind and friendly service I received in my stay.
Excellent hospitality,good food, close to my work.
Thank you all.

I am currently writing this review from a Premier Plus Room at the Kendal Premier Inn. We are part way through a 3 night stay.

My wife and I have stayed in many Premier Inn hotels (plus multiple other brands) across the UK and never have we experienced such a disastrous stay than at Kendal.

We are reasonable in what we expect, but this stay has fallen far short of that. On arrival and check in, it was clear the staff had no idea at all which rooms had been cleaned, with them having to physically check several rooms first to determine where to place us.

We have an included coffee machine with the Premier Plus room, which was missing on arrival. When we raised this and a coffee machine was sourced from elsewhere, we were advised replacement pods were available. We have since asked for replacement pods to be told there are none.

The air conditioning / heating is not working, meaning the room is stuffy.

The bathroom sink is blocked and it is clear it has not been cleaned for months. The cleanliness of the hotel in general leaves a lot to be desired.

We have asked for our room to be cleaned, however this has been ignored.

We were encouraged by staff to obtain a refund for our meal deal, citing restaurant issues including a lack of ingredients. We opted for this but were given a complimentary breakfast. We have attended breakfast to find no plates, hot breakfast items that were in fact stone cold along with dirty cups and a sticky floor.

We have decided to eat elsewhere and await our refund.

For anyone considering booking this hotel, I advise against it.

This is by far the worst hotel experience I have ever encountered and it is a disgrace to the local area to expect guests to accept the standards in this property. The management should be ashamed.

A few issues arose but they were dealt with quickly efficiently by Christine with a permanent genuine smile ..premier in should be proud to have such hard working and kind staff

Its not often I write reviews for work travel but this was a 4 night stay which included the meal deal & Premier Plus Room.

First night the AC didnt work and the room was musty and damp smelling, the window barely opened. There was no water or snacks (despite being a benefit of premier plus room). There was the promised coffee machine but no pods. The shower was dirty and had hairs everywhere. You had to keep asking for the Ultimate wifi password as it was only valid 1 day and not the duration of your stay. I was promised a move the next day as no available rooms.

Asked about Dinner as there are signs every where saying you need to book and despite arriving early, the earliest dinner time was 8pm which I did. Initially presented with a list of what is not available along with most drinks were unavailable (they dont have anything on tap, its all cans) ended up having a coke as that was literally all they had.

Food was nice, tasty and hot.

Breakfast at 6.30 was ok, again you had to book a time slot and hot food was prepared on order which was ok, its better than sitting under a lamp for a while getting cold. Food arrived quick.

On leaving for work for the day, tried to book into the restaurant that night and the earliest time slot was 8.30 and said dont bother, I dont want to eat just before going to bed and the meal deal that day was refunded. I tried to book for breakfast the next day and earliest they had was 7.30, I had to leave at 7 so that wouldnt work and again that was refunded. Tried to book for the next night in the restaurant and was told the sheet isnt available yet and to try later.

Whilst out my room was moved as promised and the staff moved all my stuff for me. Tried to book for the next night in the restaurant and again earliest they had was 8pm and insisted now the meal deal is removed and refunded as it was clear it wouldnt used.

The new room had AC and an opening window which was great but no coffee machine, water but did have snacks. I still enjoyed the room but there appears to be no cosistency across the premier plus rooms despite all of them having the "whats included leaflet" in each room. I think the staff should read this to see what the room should have.

I would not recommend this hotel if you want food in the onsite restaurant. There are other eateries near by including a Wetherspoons and local pubs, Mcdondalds and local non chain cafes.

On the plus side of this hotel most the staff I encountered were amazing espcially Mia (I think that was her name) who were always helpful covering reception and the restaunrant, it didnt impact service. One lady who seemed to cover the restaurant when I was there for breakfast thought it was appropriate to moan about the cleaning staff and the fact the rota had not been sent through and said how bad they were, she also didnt know how to speak to guests when placing orders it was like you had to guess what was availanle she didnt say thank you or anything - maybe mornings isnt her thing!

Overall, the hotel is ok, I wouldnt recommend it unless you needed to stay here but most the staff were great.

Very welcoming, friendly and hard working staff. No racism whatsoever. Nicely presented, quiet hotel. Some mold in our bathroom, otherwise a clean bedroom.

Where to start - room dusty, no hairdryer or spare pillows. Breakfast a farce as missing a staff member (no contingency plan). Coffee machine off for half an hour for cleaning, no cutlery, plates kept running out. I felt sorry for the staff, putting different hats on every 2 minutes but such a poor customer experience. Feels like the company is cutting costs by cutting hours and it’s the staff and customers who suffer. PI used to be consistent quality and my go-to but not anymore. Profits before customers.

When we got to the room there was a hole in the wall cob webs on the lights couldn't see out the window so dirty 1 chair to sit on the whole place not clean paid for full English breakfast no hot food very very poor would definitely not recomend staying here.

Thursday 28th August. We arrived for our payed early check-in at around 1pm , my partner was greeted by a rude female member of staff on reception while I used the toilet, she told him we can't check in until 3pm, but never apologised when I arrived told her our booking information. I asked her was everything OK and she said would I be ok if I had to work while sick, I just wanted to get in our room at this Point. I requested to be booked in for 6pm dinner and 8am breakfast for the following day.
6pm comes we go to dinner and the young lady said our room number 11 isn't down for a booking, she managed to still sit us down but again, not a great start to our 1st night out of 3. The food in the evening was absolutely shocking, did not get asked is everythingok with the food, breakfast was edible.
Friday. Day two we where struggling to cool down our room as the air-conditioning heating system was stuck on temperature 25 it would no go any cooler at all and our window was a sealed window it did not open, we asked reception for help with air con and they offered us a fan to be brought to the room. We waited over an hour to the point I had to personally to reception to collect it myself then carry it back.
Saturday. I asked Christine to book 9am for Sunday morning breakfast. Then we went out for most of the morning, when we got back after lunch time I asked Christine on reception is there nothing else you can do to cool down our room as the fan is just blowing hot air around. She told us it will be cool soon just give it time to set in. The heat in the room was stifling and did not change. I phoned reception and she told us the system was broken, they moved us to room 110 on the 1st floor, even though it was a family room we did not have a bath and the tv was set to blind tv, took a while to fix. I returned the room 11 key back and just to make sure breakfast was still booked I asked, has the room number for breakfast been changed, then told breakfast was not booked for Sunday, I was just fed up at this point. We will never return to this particular branch.

Good location. Near the center of kendal and close to bus and train stations. We enjoyed our 2 night stay. Unfortunately there were staff shortages while we were there. In the hotel and restaurant. Causing check in delays and had to keep asking and waiting for cups plates andfood to be replenished in the restaurant. Inspite of this the staff on duty where very friendly and helpful. One member of staff (Christine) was excellent. She was a jack of all trades. Cleaner receptionist and waitress etc We think if it hadn't have been for her at times the place would have crumbled. Even under pressure she was very friendly and nothing was too much trouble. She deserved a medal 🏅

Lovely quiet hotel and great location right by the town centre. Staff very friendly and super helpful. Parking is £7.00 for 24 hours for hotel guests. Rooms are a good size and have air con you can control.