Premier Inn London Kensington - Olympia

Our stay was a bad experience. The first room we were given was on the 1st floor and had a strong smell of damp and mold. On the second day, we requested a room change, but unfortunately the room on the 2nd floor had the same issue. In general, there was an unpleasant smell throughout the entire hotel. In addition, the room windows could not be opened, so there was no option to ventilate the room. The carpets on the floor also smelled bad, which seriously affected our stay in a negative way. The only positive aspect of the hotel was its location close to the metro.

Séjour impeccable

Worst night stay ever family above kids banged on the ceiling hours complain nothing done next morning same again ask for refund nothing done from a long train journey to have no sleep horrid stay

Location easy to find. Friendly staff. Room had everything we needed including nice towels & tea/coffee tray. Option to restock coffee & tea during our stay using items set out in easy to locate trays in foyer. Really good choice at breakfast & tasted great!

The location was ideal, close to Earls Court tube station and main bus links. Though on a busy road the room was very quiet. Clean and tidy as you would expect, well appointed room. Staff friendly and helpful.
We have stayed in many Premier Inns over the years and the breakfast here was quite simply the best we have ever had. Full selection of juices, cereals and pastries. The cooked food was freshly done, and very good quality. The young ladies looking after the room were very attentive making sure nothing ran out.

交通の便が良い。ホテルのサービスも良い。

Don't go!
The hotel is tired, dirty and needs a refurbishment in all areas. Carpets dirty, floor boards creaking and rooms not clean. Premier Inn need to up their game at this hotel. Really disappointing and not up to their normal standard.

Great location for Earls Court Tube Station, but it is a tired hotel. We've stayed at many Premier Inns in and outside London. This one is a much older hotel and although the room was clean enough, it felt damp and the plumbing struggled. Bath filled up quickly with shower water and toilet was slow to flush. Overall it didn't spoil our weekend away but I won't be returning to this one unless it gets a revamp. There are far better Premier Inns.

Stayed this weekend with our 13 year old grandchild. Large clean room spacious bathroom, bath with shower. Took advantage of the meal deal offer great value. Friendly staff team who couldn't do enough for us. Fantastic location 5 mins walk from Earls Court tube station. Would definitely stay here as a Base.

Clean, modern, lovely powerful hot shower, easy check in. Nice quiet vibe. Central, 5 min walk from earl court, Tesco superstore in Kensington and 5 min uber ride to Holland Park.

Things to consider- no plugs by bedside, there are usb plugs but do not fit newer I phone models (which many many people have)

1 pillow very flat.

However would stay again but I think they need to put more plug sockets in their rooms!!

They charged me twice to stay here. On arrival the payment was taken but in a pending state. Despite evidence in app it had been paid the manager insisted on a second payment to let us stay saying he "knew if would bounce back". It didnt. I paid twice.

Bank had advised he cancel the first charge, again he refused offering only his email saying "if it does come out twice trust me ill refund it immediately" didnt care about the financial difficulty it would cause to pay twice. Spoke to guest relations who have issued a refund but that will be another 5-7days before I have my money back. Horrific service

I stayed at the Premier Inn Kensington Olympia in September and unfortunately had a very unpleasant experience. The bathroom had a weird smell on arrival which became much worse during the night, spreading into the bedroom. My son opened the bathroom door while we slept, and by the early hours the whole room stank of drains and mold.
The smell was so overpowering that I couldn’t use the bathroom properly and was unable to shower. We left the next morning still smelling of sewage, which was both unhygienic and embarrassing.

I contacted Guest Relations afterwards and was disappointed with their response. They told me I should have spoken to staff during the night because they are available 24/7. My view is that it is not my job to room-check for obvious problems and if staff are always available, the room should never have been allocated in the first place given the smell.

Premier Inn only offered a partial refund, despite the fact that the bathroom was unusable and our stay was ruined. Apparently the smell of sewer and being unable to shower isn’t doesn’t qualify for the “Good Night Guarantee” they promise.
This is not the level of service or quality I expected, and my experience did not reflect the standards Premier Inn advertises.
WiFi was poor and there were hairs in the shower so pretty sure it hadn’t even been cleaned which would explain why they didn’t pick up on the smell before allocating us that room.

Great quiet location, clean reception area, staff friendly. Nice relaxing atmosphere. Room clean and comfortable. Breakfast great as usual.
Would recommend and would stay again.

I Would never stay at this premier inn again. It is Quite run down and tired. After staying here for two nights, hours after returning I had extensive bites over my body which could have only came from this hotel resembling either bedbugs or fleas. I complained to the hotel who didn’t want to know and the response was far from reassuring. I have been a long standing regular customer of premier inn but they would rather lose a customer than put things right. Shocking aftercare service and quite frankly shame on you premier inn, I will be taking my business elsewhere as you do not care about the heath and hygiene standards that you provide your guests. This was not only uncomfortable and distressing but completely unacceptable from a hotel that claims to offer clean and comfortable accommodation.
There was little urgency or concern shown about what clearly appeared to be a serious hygiene issue. I expect a far higher standard of cleanliness and customer care from a major hotel chain.
Whether it was bed bugs or another cause, this experience has made me question the health and safety standards of premier inn. I now have to deal with the aftermath — the discomfort of the bites, medical treatment costs, and the stress of possibly bringing an infestation home with me. They do not care, absolutely terrible!!!!!!

Fantastic hotel 5 - 10m walk from Earl’s Court tube station and great for Chelsea area and exploring the city. Staff universally friendly and welcoming, really clean, tidy and spacious room with comfy beds. Breakfast everything you could wish. Amazing value in London - would DEF recommend and stay again.

Great place to stay! Comfy bed, very quiet, lovely staff. Went here on a solo trip from the US. Reserved a premier room which was on the top floor. Breakfast buffet was enough to start the day. Basic room, but they dont hesitate to provide any needed things. Would definitely book again.

Walking distance from Holland Park Natural History Museum/V & A museum, etc. Earls Court area has lots of places to eat.

Location was spot on - 5 min walk from Earls Court underground station, 10 min walk to Olympia or Kensington High Street with it wide array of shops, eateries, coffee shops and supermarkets. The room itself was small, quiet and clean - perfect for a short stay.
Note: in a standard room the USB charge point for the phone is USB-A at the bedside table. A power socket was at the desk on the other side of the room.

We arrived stressed and not knowing what to expect . It’s true the decor is a little tired . The bed is super comfy - the room and bathroom was spacious and had everything we needed , clean and tidy
Mum is in a wheelchair but can walk a little way
The staff here at Kensington Cromwell rd
Went out of their way to accommodate us - helping always with the wheelchair . Chatting making us - ( mum ) feel very special
Eli ;- your an absolute star . I wish there were more like you in the world .
Barbera and Morishka in the mornings were stunning - kind considerate and couldn’t do enough
The gentleman chef who was working Sunday 31 Aug ( I’m so sorry I don’t know your name - was asked to assist with the wheelchair . Thankyou your help was very appreciated

The Hotel is great value for money . The staff just brilliant
Xx

What you’d expect from a Premier Inn - comfy bed, functional and clean room. Good location for museums & close to Earl’s Court so convenient for getting pretty much anywhere else. What made it 5* was the service - all staff were so friendly & welcoming & so helpful, couldn’t fault them!

We love this place - it's a five minute walk from Earl's Court tube - there was even a street juggler (in the middle of the road...) last night as we left. The air con is priceless after a hot day in London. The staff are really helpful and friendly and we plan to use this hotel now as a base each time we come to the capital. Next time we'll take advantage of happy hour.