Premier Inn Plymouth City - Lockyers Quay

A wonderful experience
Warm and friendly staff
Clean and spacious room with everything we needed
We will be returning
Thank you

I booked 4 rooms for a special family get together! Three of the rooms were appalling! Full of mould dust and grime! Lights out, heaters not working and curtains on the floor! This is not acceptable! The Lady on reception was not interested! The smell of damp and dirt was not acceptable! The picture advertised certainly did not represent the rooms!
The location and parking however were very good!

Very mediocre and tired hotel. Reception lady was lovely, the position is great, breakfast was ok but pricey. Inside, the room size and amenities are fine but the room smelt damp and like drains.

Had a great stay! The room was clean, staff were super nice, and the location was really convenient. Would definitely stay here again, great value for money

Very poor experience, mattress was very uncomfortable, stains on the chairs, expensive for the quality of the room. The heater was very loud. We won't be going to this premier Inn ever again.

Ruby on reception was EXTREMELY friendly polite and helpful a asset to premier inn
Looks after people with a constant smile on her face

Always stay at this hotel when I work down in Plymouth, staff are always friendly and helpful, especially Ruby
Rooms always have a fan which for me is a must when staying away.

Cant prsise the staff at this premier inn highly enough from the outset rebecca took care of our booking and car parking with a kind and professional manner and hasslefree we then were left gifts by fernanda in our room cassidy who checked us in and cameron who cleaned the room these 4 individuals deserve a lot of praise and are a credit to the premier chain will defo reccomend to friends and cant wait for our next stay

We had a lovely comfortable stay, our room was clean thanks to Cameron, our gifts left by Fernanda was very much appreciated and such a lovely touch😊 cassidy couldn't be more helpful when checking in and Rebecca was a delight from booking with her with our accommodation and car parking to all her help with local places to visit, a very big thank you to you all, see you again soon 😊

It was vile

The towels had orange and brown stains on them and smelt weird
The corridors smelt musty and the carpets had weird stains on them
There was food left on the stairs
The breakfast staff were rude to customers, seemed to hide from any customer
The plates were stained
The tables were sticky and all seemed to have dirty plates on them

Reasonable cheap hotel nicely located. But very cold rooms with limited sound proofing. Parking is £9 per 24 hours. The restaurant is a stomach bug hive, avoid at all costs. Plates and bowls absolutely filthy, food all over the floor and hostess was very put out when I asked to move to a table that didn't have someone else's crumbs and spilt coffee all over.

Delightful, approachable and helpful staff. Clean rooms fabulous location, walking distance to the harbour and local food places.

Lockyers Quay is on the edge of town and at the harbour side and Its in a great location for exploring Plymouth. The car park was busy when we arrived as there was an event on in the harbour and the car park is next to a pay and display car park. The rooms are great as we always do find a Premier inn, spacious, clean, big bathroom and comfy beds. If you have mobility issues ask for a room near reception as the corridors go on for miles. The staff are very helpful and polite.

Not the best Premier Inn I have stayed at as the housekeeping service was appalling. The extractor fan in the bathroom didn't work and a light above the bathroom mirror was out. I was more tired after my stay due to a constant howling sound against the outside vent next to the room window. The room was dated and a little dusty. Would I stay here again.... Ummm no.

Location brilliant
Staff good
Cleanliness v good
Bathroom excellent except boxed in toilets cistern needs not to be boxed in for use with commode chair's
Bed .... well completely inadequate for disabled users !! Too low even with the bed raisers I took with us of 4 inches. Mattress too soft need to bed firm with hardly any give

Rebecca went above and beyond and made our stay very special, I mesntioned we were local and staying the night as my sons 18th. Whilst we were out she decorated the room and left chocolates and biscuits!

Excellent stay - highly recommend this - the staff were amazing, particularly the young man who booked us in on arrival - he stayed calm during the varying needs of the large party that I was with - great service, very friendly and helpful.

Great location 10 mins from Barbican rooms very hot no air unconditioning provided a very noisy fan. Beds were not comfortable we have stayed in premier inns and these were the worst we have had. We not stay here again expensive for the rooms we had

On arrival I wasn't aware that the parking wasn't included in the overall price, so I had to pay extra on top for each day I stayed. I don't understand this approach but if feels one way to squeeze more money out of you!

The bedroom had no air conditioning so trying to get ready in the morning was a challenge! The window only opened up a little and the fan they give you just circulates the air in the room and make no difference whatsoever.

In the end my partner had to do her makeup in the car as it was a lot cooler outside, and we could make use of the air conditioning!

The bathroom had mold around the shower head and the sink took ages to drain down after being used. You could look down the plug hole and see large clumps of hair!

We raised our concerns to the receptionist but unfortunately, they said there wasn't anything they could do! apart from checking out and moving to their other sister hotel next door which had air conditioning! but we would lose our money for the room we paid for.

I wouldn't be in no rush to head back to this hotel.

The hotel is perfectly fine, the location is brilliant and we always stay here but the lack of air con and just a fan in the room isnt the best when its absolutely boiling... the reason i only gave a 3 is because you have to pay for parking which is an absolute rip off and is the reason i will pick somewhere else the next time we visit family.