Premier Inn Plymouth City - Lockyers Quay

Grubby room, stayex 2 nights no room clean or bins emptied. Tea, milk etcnif topped up. No information given about pub being closed. Reception staff abrupt... I adkedfor more milj and tea... Response, its over there. Need some customer service training. Icd bee. Using Prrmied inn Regular since it first opened, its going diwnhill fast.

Staff are incredible, so pleasant, welcoming and helpful.
Rooms are comfortable and clean.
Parking is free and plentiful.
Breakfast is cooked fresh to order and delicious with a fantastic continental choice too.

Another good stay at this hotel. An ideal location and a very comfy bed. Just starting to show signs that's it need a refresh. The standard of cleaning could be a little better. All of this did not affect our great stay.

Everything was as expected. Comfortable but not luxurious. Dinner and breakfast were excellent. Staff were friendly. No drama.

A wonderful experience
Warm and friendly staff
Clean and spacious room with everything we needed
We will be returning
Thank you

Worst premier inn i have ever stayed at.
I stay in premier inns 4 nights a week for about 48 weeks a year and this place is something else.
Checked in at 4.45 pm to find room wasn't ready..once in room found it tired and dated and the batteries for the heating controls were missing..
Booked for evening meal and arrived 10 mins early to be told I would have to wait, pub/restaurant is not open to public or walk ins...never seen this before.. room price was nearly double for 2nd night stay even though room wasn't serviced..food was easier if they said what they had rather than what they didn't have....
Room wasn't overly clean..massive nail in the coffin for premier inn...hello Holiday inns .

Great hotel and staff.great location ample parking good food and bar service comfy beds and good shower and tea and cofffee

I booked 4 rooms for a special family get together! Three of the rooms were appalling! Full of mould dust and grime! Lights out, heaters not working and curtains on the floor! This is not acceptable! The Lady on reception was not interested! The smell of damp and dirt was not acceptable! The picture advertised certainly did not represent the rooms!
The location and parking however were very good!

Ended up in premier in pontypool as I was travelling to abergavenny but the roads were closed because of the storm. I arrived stressed and unhappy but Pippa on the front desk was brilliant. She helped me get everything sorted and completely bolstered my spirits even making me laugh. In the morning I had a nice breakfast and Lynne on the front desk was checking roads for people as they checked out. The premier inn was very standard in terms of comfort. I’ve not had a bad one yet but the staff who I spoke to definitely made the stay exceptional.

I had a great time staying at premier inn pontypool. Beds were extremely comfortable as always with premier inn, I swapped rooms due to TV not working in my first room but Emma on the dask got everything sorted promptly without fuss. Harvester next door isn't included with meal deals for the premier inn. The breakfast at the premier inn was great, I often stay at different ones and breakfast can be hit or miss but the chef Steven at premier inn pontypool serves fantastic breakfasts along with being extremely friendly engaging with guests and even helping other staff members. Great stay overall

The best pizza i’ve ever had, i enjoyed my evening and was well taken care of by Una the chef, Darrian, and Peter, thank you i will be back.

Very mediocre and tired hotel. Reception lady was lovely, the position is great, breakfast was ok but pricey. Inside, the room size and amenities are fine but the room smelt damp and like drains.

Hotel was nice and what I needed for my trip working Tracey at reception was very helpful and made my stay comfortable was there two weeks

Very good hotel service from the Lovley Tracy she was very accommodating and polite and credit to the company made my stay alot better

Had a great stay! The room was clean, staff were super nice, and the location was really convenient. Would definitely stay here again, great value for money

Very poor experience, mattress was very uncomfortable, stains on the chairs, expensive for the quality of the room. The heater was very loud. We won't be going to this premier Inn ever again.

Ruby on reception was EXTREMELY friendly polite and helpful a asset to premier inn
Looks after people with a constant smile on her face

The staff at this hotel were great and an assett to your chain however the very limited bar/restaurant facilities, which we were only advised about at check, was extremely disappointing

Always stay at this hotel when I work down in Plymouth, staff are always friendly and helpful, especially Ruby
Rooms always have a fan which for me is a must when staying away.

Although the room was up to the normal standard expected from Premier Inn, it was very odorous which is probably why the window was fully open on arrival. Some air freshener may have helped.

The bathroom main light also didn't work, again I'd have expected that to have been reported and repaired from the last clean of the room and before its re-opened to the next guest.