Premier Inn Swansea Waterfront

The hotel is in a great location, close to Swansea Building Society Arena. The hotel is clean and tidy. The room was good with a comfortable bed. Staff were friendly and helpful.

Whilst the important parts were clean, such as the bedding, there was a considerable amount of dust, and dirt around. The place was worn out and tatty

I had a great stay. The room was clean and comfortable and had everything I needed.

The hairdryer could do with an upgrade!

The hotel itself was fab reception staff were very accommodating when we arrived early and changed our plans from just having breakfast to having the meal deal which included the evening meal.
Can’t say we were impressed with the manager Amber from the beefeater found her very rude at one point she walked up to a member of staff who was actually dealing with a customer and just started talking to her about another member who of staff with no ‘excuse me’ to the customer or anything plus she was holding a cigarette in her hand which I found very unprofessional.

Standard room - clean - spacious but what really sets it apart is the staff - waiters ar breakfast and evening staff simply amazing - couldn’t do enough for you - attentive friendly and efficient. Menu great and steak simply delicious. As a lone female business traveller I felt at home and looked after - brilliant service - well done - will return.

The staff were friendly, welcoming, and always had a smile. A special shout-out to Seema at reception; her warmth and professionalism made my visit even more enjoyable. The hotel’s waterfront view is stunning, creating a serene and relaxing atmosphere. Highly recommended!

What a wonderful stay we had. A warm welcome when we checked in, with a complimentary little treat too. Andrea and her team couldn’t have done any more to make our stay any better than it was.

We had a meal deal at the Beefeater that was attached and the food was excellent quality, the staff were super helpful and friendly. We’ve booked to stay again next year as it’s a short walk to the arena. Already looking forward to it!

Our second stay, does everything you need it too. Decent beds, good size rooms, easy check in, helpful staff thanks to GINA for looking after our room. Parking right next to hotel £6 for 24 hours (pay st the machine no app needed!) great location for the bay restaurants and cafe’s. Highly recommend Rasio Indian and the Welsh House for music. You may see mention of building works on the hotel this is just a bit of scaffolding and doesn’t spoil you stay or intrude. Tip ask for a corner room overlooking the bay for best views. Nice quality hand and body wash (no shampoo) lovely fluffy towels. You know what you’re getting with this hotel and I recommend a stay.

Hotel is very tired, our room could have done with a refresh. Also very strange smell in the room. Bed was lumpy and not particularly comfortable. Pillow cases didn’t cover all the pillow which wasn’t good from a hygiene point of view. We have stayed in premier inn’s many times and it is always pot luck depending on age of hotel, this one definitely needs a refresh.

The staff were extremely helpful especially Andrea! The room was clean and comfortable and the location was lovely. We ate at the beefeater on the first night and the food was great and the staff were friendly and attentive. The second night we ate at Rasoi and couldn’t recommend it enough.

We had a genuinely fantastic stay at the Premier Inn Swansea. The location is brilliant, perfectly within walking distance of everything we wanted to see. Our room was excellent; the comfy bed guaranteed a great night's sleep, and the great view over the docks was a wonderful bonus. The hotel had everything we needed, making for a totally stress-free trip.
We thoroughly enjoyed the good breakfast each morning, but what really set this stay apart was the great service. thank you to Andrea, the receptionist, who was always so welcoming and went out of her way to get us extra coffee and milk. We highly recommend this hotel!

The lady (Andrea) in reception was exceptional and very helpful. Such a happy presence about her.
Credit to the Premier Inn Swansea Water Front.

The hotel is basic, but the worst eas that in the middle of the nigjt on 31.10 on 4th floor thete was a crime - a woman was subjecter to violence a few doors away. I almost got a panick attack as there was no phone for the hotel reception, bo one to call for help. One needed to pass the crime scene to escape. A switchboard was asking for reservations only, no.member of staff came to.reassure all staying on that floor. We know the police take kong to come and we were in eminent danger, the screams were loud and close to us. No hotel emergences cobtacts were available in the room.
In am.it came out the police was there and crime was committed. We did not sleep and felt completely left to our own devices. The reception refused to cobsider conpensation and even dis not allow us to leave our luggafe unless we leave a cash donation for charity!
Such scandalous experience means - avoid the hotel, you will not be safe or receive the service you were paying for. We needed to.ask for towels and other basics ,as well. The heating needed to be reset. Do not use this hotel.

Incredibly rude health staff. Very arrogant, just pushing paper and forms, no interest whatever in customer service. Do mot go near this horrible hotel. Major police incident in night, indifferent staff. Of course no compensation for lost sleep, holiday. Then asked to leave bags at reception, told no only if you donate to our charity. That is an illegal demand equivalent to blackmail. Just awful people and place.

Location is amazing. We were given a corner room facing the marina by Gwion. The cleaners there do a great job. Couldn't have done us a favour with the weather when we walked back from the city centre though???

Shocking was like a sauna in our room the kids couldn't sleep and had standing water in the window/door that you couldn't open ! Overall waste of money!!

2 people on reception Ana and Bradley did there upmost to help me fix my PC, given I’m 53 I’m clueless. I can’t praise them enough for their help and given I’m English their politeness…. they are both a credit to Premier Inn

Friendly staff on check in, Room was nice and clean as would be expected, This room is (103) is a large room with plenty of space and this particular room has a low bed and the bathroom is set up for people elderly or disabled which some people may find useful and at the same time it doesn't distract from what is a well set out bathroom for everyone else.
Also after arriving late I was pleasantly surprised by a bag of Revels left on the table for Me, Thankyou Gina.

Eine schöne Unterkunft und relativ Zentral. Das Personal im Restaurant ist super nett, nur die Dame am Empfang hätte einen netter begrüßen dürfen.

Shambles. Kids running around banging on doors at all hours. We were next to the entrance from the lift. Nightmare!! Door just kept slamming. All reported nothing done!!! Asked for room service, made beds, put in towels, room and bathroom not cleaned, toilet supplies not topped up. Stayed at premier inn loads, but this was beyond a joke!!!