Premier Inn Swansea City Centre

Happy with our stay very helpful and polite, room was very comfortable and clean definitely would come back again. Thankyou

Clean and spacious room, as you’d expect from a Premier Inn. Everything was comfortable and tidy overall. One small issue: the net curtain fell down when I opened the window, which was not great! It would also have been nicer to have someone at reception to welcome me, rather than having to ring the bell and wait to be checked in. There was also no one on the desk when I left either!

I opted for the continental breakfast, which was perfectly fine, and the waiter was absolutely lovely. Personally, I feel £8.99 is a little on the expensive side—especially when I don’t tend to eat a lot first thing, though I appreciate it’s an all-you-can-eat setup.

Overall, a decent stay with a few small points that, if improved, would make the experience even better.

Had some issues however Mike, the manager, took care of everything and made my stay very good. I really appreciated his help! I would stay again thanks to Mike's attitude and wanting to make things good for all his guests

Hotel is a little tired compared to other premier inns . Ran out of some items at breakfast and had to look for staff to replenish

Exceptional stay Swansea Premier Inn! Big shout out to Jade at reception, very warm and welcoming. Breakfast was delicious 😋

Visiting for the theatre. Great location with NCP car park next door. Great reception and check in from lovely staff. Room as expected. Very clean. Bathroom with excellent shower.

Good beds but had to open window to cool room which meant we were disturbed by nighttime street noise.

Standard WiFi is slow but did not upgrade to their premium package.

Overall great experience so would recommend.

Bars and restaurants near by.

Checked in fine with no problem, later returned to hotel at 3am to be told guests were not allowed to stay ended up stranded with nowhere to stay after spending £90 for the room and no refund or alternative accommodation. Staff were rude with very little care, found cannabis in the bathroom upon arrival, will not be returning.

Booked a family room here for myself , 2 friends going for a night out , room was just as expected . Upon our return looking forward to sleep after a night out we were told ,we couldn't & couldn't get our bags belongings either !!!! £88 for a room this hotel wouldn't let us sleep in . No reason given no refund given , joke & total bs.....will be complaining to head office sept 25.

The floor in bathroom was sinking and it smelled old and musty. Staff were rude when asking for toilet paper and towels.

Filthy room. Dust all over the headboard and stains all over the bedsheets. Nobody was manning the reception, even pressed the bell a few times no response.

Great Location, staff was friendly, rooms were clean perfect for what we needed for our trip. Would return

I highly recommend this hotel.
All the staff there are super lovely, the check in and out was so quick and there very reliable when you need help!.
Good location, not too loud.
The bedrooms are perfect and it was so tidy!
All the supplies you need are there.

Claire (Clare) helped us get a room. After we had a tired and stressful day of 3 AirBnb cancellations of accommodation bookings, and other places fully booked. Claire and her colleague went over and beyond with their excellent customer service in Premier Inn Swansea City Centre, they made us feel comfortable. Claire is a very hard-working proactive worker who multitasks and works well under stress, and delivers service efficiently, with a smile. We were always happy to be in her company the few nights we stayed from 21 August 2025. Please acknowledge her hard work. Thank you Marlon and 3 others.

Brilliant service and very helpful staff highly recommended this hotel to anyone that wants to stay here in lovely sunny swansea

Last minute booking as another accommodation fell through. Very easy to get to and check was smooth. Room a little old, a couple of the charging ports were broken and the bath plug was broken. The sofa (which could be made into a bed) was very lumpy and I think I felt every spring. That's the negative done, now the good points, very comfy main bed and everything you need in the room. Had a lovely bath (even with the broken plug) and the room was clean and very well insulated, heard very little of the main street below me which is lined with nightclubs and pubs. Staff were very friendly and the lady who helped me at breakfast was amazing. I am celiac, so I need to be very careful with my food, I was able to have my breakfast cooked separately from the group and changed the cutlery on my table. I felt nothing was too much trouble and had a very nice breakfast.

We arrived 2 hours before check in time in the hope our room was ready, which indeed it was. However the guy on reception would not let us access the room unless we paid an early check in charge of £15. So we were left standing in reception with our luggage and nowhere to go for two hours. I think it is outrageous that Premier Inns feel such contempt for their guests and think that such poor and illogical customer service is the way to go. I understand that they may level an early check in charge at the time of booking but not when you arrive and the room is ready

Rooms and breakfast were to the usual standard and staff were friendly and accommodating.
Great location with so many eating and drinking options on Wind Street and less than 10 minutes walk from the marina, Swansea Arena, Plantasia, several museums and many more bars and restaurants.

Room was dirty with overpowering smell of mould. We got moved to another room and had to take our luggage and towels from previous room into new room, then take the old key down, which was inconvenient after a long day of travel and a rush to get ready. The new room had not been checked and unfortunately was in a worse state than the previous room - dirty desk top, skirting boards thick with dust, fake nails on floor and debris.
The breakfast did not have black pudding as stated on website, juices and pastries not topped up. Staff member that was on was lovely but was run ragged, not enough staff and not a comfortable experience.
On a positive note, the hotel is well situated in the city, and the bed was comfortable, just a real shame about the cleanliness and how it was dealt with.

What a GEM. Will be returning!!!