Premier Inn Edinburgh East

Good hotel. Personally I think this hotel is ideally located to get the best value to location deal. I say this because, there is a 25 min (easy flat) walk to Portobello beach, which is beautiful. There are also buses. But the walk is nice because you pass a little town center on the way! Then there are around 5 buses that come regularly and run late to take you into the city. Bus is £2.20 so cheap as chips. I'll most likely stay here again to get the best of both worlds. The staff seem wonderful and the hotel is quiet.

We visited on Tue, Wed checkout Thursday. We received a nice warm welcome and got to our very warm and convenient room. This is Edinburgh on a wet freezing cold day so we were ready to kick off our shoes and dry off before heading downstairs for dinner. Bear in mind Scotland were playing Denmark for a place in the World Cup 2026. We enjoyed our starters but then heard a huge roar from the kitchens! Scotland had just scored minutes into kick-off and I couldn't help feeling that the tv took priority over our mains. Our fillet steaks (medium) arrived pink in the middle but cool and dry. The flat mushroom wasn't a flat mushroom. It was a general kind about an inch and a half diameter and the grilled tomato was half of a salad tomato. Peas were dry. We really couldn't be bothered making a fuss. We were so tired, I could have fallen asleep at the table. I wouldn't have done as there was too much cheering from the kitchen. I'm all for celebrating a momentous occasion but in this instance, quality suffered. There was a fire alarm next morning which was handled efficiently.

Lovely hotel and staff. Nice room, cosy beds. Situated about a 15-20minute bus journey away from Edinburgh city centre, with the bus stop about a 3 minute walk away from the hotel and buses very frequent day and night. We paid £2.20 each for a single adult ticket. I believe day passes were £5.50. On our last day we went to Portobello beach, which was an 8 minute drive and was absolutely lovely. Would recommend this hotel!

Very underwhelming, rooms weren't ready, heating doesn't work well or easily, lift was broken on arrival, repaired later on that day. No complimentary offered for my room not being ready and having to downgrade.

Previous to staying here, I had thought of Premier Inns as giving a basic level of comfort and cleanliness, but this one was a disappointment. On the plus side: the bed was comfortable and clean, and there was hot water for the shower. Parking was fairly cheap (especially for Edinburgh) and the location felt safe.

On the down side: room was damp with mouldy patches on wall and around the window. Battered furniture. Walls very thin and noise from neighbours heard throughout the night and morning. Carpet felt unclean and grubby. Public areas of the building were shabby and unwelcoming.

We didn't try the breakfast - sounds like a good choice from reading other reviews.

Honestly the worst experience I’ve had at a premier inn. You don’t expect glitz and glamour staying at a premier inn, but you do expect at least some standard of hospitality and cleanliness. All staff we had any interaction with (bar one lovely lady on reception the night of Halloween) were incredibly rude, disinterested and unwelcoming. Our bedroom was evidently not properly cleaned before our stay with shards of glass being left on the floor (not made by us), the bathroom was filthy, no toilet paper, ceiling and shower cubicle absolutely caked in mould with the ceiling falling into despair. I’m not usually one to complain, but for the price of this premier inn, I really didn’t expect to feel dirtier after taking my shower than before I entered. The corridors also had a very weird, very gone-off-food smell to them, really unsettling. Most inviting, disappointing stay I’ve had.

Hotel is pretty tired and dated, and could do with some care and attention, and tidiness/cleanliness could do with improving. For a budget/cheap option, does what it needs to for a place to rest your head. Bed was comfy, but some bedding was stained/not clean. Would consider other options next time. The Premier Inn staff seemed friendly and attentive (despite clear lack of communication between themselves and the Beefeater attached).

The Beefeater is another story. Despite having booked a breakfast sitting the night before, and not paid in advance (as we were told to do the previous evening), turned up in the morning to find no booking, to be told that we couldn't book breakfast so late, and we couldn't pay in the morning. It transpires you can book and pay in the morning (at least when they dont communicate the booking), its just that they'd rather not have the hassle... Once we got over that hurdle, the experience continued...

I will offer the two staff some leeway in that they seemed to be manning the breakfast service themselves, but the customer service was largely non-existent. Staff were generally abrupt, dismissive and rude, like we were forcing them to offer a breakfast service. A number of (already limited) breakfast items were not available, and my own order was wrong. Food was poorly cooked and pretty cold. The actual 'restaurant' is absolutely grotty, with broken booths, grimey carpets, and didnt look like it'd been given any love for a number of years. This restaurant is definitely a stain on the usually-reliable (albeit no frills) offering from a Premier Inn collaboration, which has dragged the hotel review down.

We were already familiar with the location, so no issues there. However, this stay has unfortunately made me reconsider using Premier Inn for future bookings. My experience was far below the standard I've come to expect.
The staff, particularly in the restaurant, were unfriendly and, at times, rude. Our room was also not up to standard. We found spider webs near the window under the curtain, and the carpet was visibly dirty. The bathroom bin had no liner. Additionally, the toilet tissue was only about 20% full when we arrived, which is just not acceptable. To add to the discomfort, the bin collection happened around 7 AM, with the bins placed directly behind our room. This made for a very noisy early morning.
The breakfast experience was the worst part of our stay. We had booked for two nights, and our package included an 'unlimited cooked breakfast,' which was supposed to be a buffet-style service from 7 to 11 AM. However, there was no buffet in sight. Instead, we were forced to choose a time to have breakfast, which was incredibly inconvenient. On the first day, we had to order our food and wait a long time for it to be served. Some items weren’t available, and the food we did receive was cold. When we ordered a second portion, the staff's attitude was unprofessional, with rude and dismissive behavior.
To make matters worse, on the second day, we were informed our entrance to the restaurant that there was no cooked breakfast available at all. This was particularly frustrating as we were traveling with four children, and finding an alternative was a huge inconvenience. The hotel did offer a full refund for the breakfast, but despite this promise, after 2 days, we have yet to receive any communication or refund confirmation.
Overall, I highly recommend avoiding this location, especially if you are traveling with family. It was a disappointing experience that has made me rethink my choice of hotel chains.

I didn't have high expectations, but I was very impressed with the way the hotel worked and especially how human and normal the staff were. I love meeting real people. The room was perfectly adequate for my needs and the bed was very very comfortable. The breakfast was excellent of outstanding note the black pudding, apparently it's McSweens, the sausages, and the coffee. The hash browns were also very noteworthy. Yes I enjoyed it. I know its an English company but if you are going to provide such a good breakfast in Scotland put haggis on the menu please.

The staff are really nice and the transport links into Edinburgh centre are fab, worth staying a wee bit out of the city to make the stay cheaper. The hotel itself is a bit tired and dated and really could be doing with an upgrade. We mostly had everything we needed for an overnight stay, except for cups and coffee/tea though we did have a kettle and spoons? The beds are really comfy and we slept great, quiet too. We didn’t use the restaurant so can’t comment on that. Overall it’s okay for a night to use as a base if you’re mostly out and about and I would stay here again for that purpose, but if I was staying longer I’d probably find a nicer hotel.

Bra kommunikationer nära hotellet. Skippade frukost då matbutik fanns precis utanför hotellet.. Lukten av "heltäckningsmatta" fanns överallt men hyfsat rent men slitet badrum.

The room was clean
But there was no AC the room was very hot and there was no air
Other than that it was okay

Full frukost erbjöds inte alla dagar trots att vi betalt för det.

If you’re planning on visiting the Royal Mile or surrounding area don’t book here. It’s too far from anything. Taxi will be £14 at least. There’s a restaurant in the hotel, which was good, but that’s your only option. The beds were comfy. Our room heater didn’t work so they brought us a portable heater that took the chill off. The shower was nice and hot but the tub was really tall. If you have any mobility issues it’s hard to get in and out. And it’s slippery. Front desk staff tried very hard to make us happy. We wouldn’t stay there again because of the location.

This is well located for your needs when in Edinburgh, we have stopped here overnight for the last 7 years at this time. No complaints.

bra frukost. lite tvärt bemötande vid incheckning men annars trevlig personal. ganska slitet rum men skön säng.

Very close to mass transportation, bus stop only 2 minutes from property. Very convenient to walk to King Arthur’s Seat and Sheep Heid Inn as well as Duddington Kirk. Overall a very good experience.

My room was directly above a very noisy fan which ran all night. I spoke about it to the morning receptionist who told me that it was an air conditioning unit which should be turned off at night. She said that she would remind the staff to do this but could not change my room as the hotel was fully booked.
On my return that evening I asked the evening receptionist about the fan. She said that it was cooling for the cellar and could not be turned off. She added that they were fully booked but had it mentioned raised the issue that morning they could have changed my room! I believe that this version was correct.
In addition to the fan problem the housekeeping staff do not know how to make a bed and think that adjusting the duvet does the job.
All in all the hotel can not be described as either ‘comfortable’ or ‘value for money’.

Great bed and helpful staff. That’s all I need in a hotel.

God value. Breakfast was excellent.