Premier Inn Stirling City Centre

Good location,nice and clean hotel staff very friendly, nice bar and large car park, lift not working but was waiting for repair

Location great, but this Premier Inn is in urgent need of a refurbishment. Nobody at the check-in desk when I arrived, only a message sellotaped to the call buzzer to say the buzzer wasn't working and to call from the buzzer on the outside door - which I couldn't find! The carpets in the public areas looked like they hadn't been hoovered for weeks - though the room itself was OK. Also the lift to the second floor was out of order. The restaurant in the evening was cold, but in the morning for breakfast was comfortably warm- so it wasn't like the heating wasn't working. Staff OK, once they turned up. All in all not the finest example of a Premier Inn.

Staff were friendly and kind at check in and the hotel provides free safe parking. Rooms were clean and tidy and had nice hot powerful showers. Nice comfy beds for everyone. No outside noise whatsoever during our stay. Excellent location with loads of shops, restaurants etc nearby. We even had a view of Stirling Castle from our room. Would certainly stay again. Unfortunately booked our stay only a few weeks before we stayed. Wish I'd booked earlier as may have got a cheaper price. Next time.

The room was clean and the bed very comfortable. Maybe it was because I was at the end of the corridor but it was nice and quiet.

we've used premier inn a few times in and around the country and usually get the same outstanding service and value for money. This time I was very disappointed. The entrance hadn't seen a hoover or mop in weeks. The lift was filthy and the hall carpets again not swept for a very long time. I was dreading the room. As we entered, again the bed was clean but that was it. The mirrors smudged and dirty from the previous visitor. the sink scum from the previous guest. Bins not emptied. I went down to reception to ask for a different room but not a member of staff to be found. The place wasn't clean. The room not the usual standard. I heard another guest say the same thing. We paid for an all you can eat breakfast, yet were served a small breakfast. Not impressed and won't be staying there again. Disappointed was an understatement. The first time I've had to clean a room myself.

Good overnight stop to break up a journey, the breakfast was particularly good - Keir was an excellent host, very friendly and helpful, despite it being very busy.

Overall good value for money, best premier inn I’ve stayed in regard to service. We received a friendly and efficient welcome from Lesley the receptionist!
Good location and pleasant rooms, would definitely return!

Really friendly stay. Just passing by for a night, received a lovely welcome from receptionist Lesley. Very informative and friendly.
Room was clean and comfortable.

We had a great welcome today from receptionist Lesley
She explained where everything is breakfast room lift etc which we found very helpful
If we needed anything just to ask. I asked her her name she said Lesley and gave us a comment card so I came straight to herethankyou again

This is a huge shout out to Lesley who was the receptionist when we arrived.
She was very helpful making sure we knew about all the facilities & how to get into town.
When we got to our room we were disappointed at the size of it as we were staying for 4 nights & it was quite small.
I asked Lesley if there was any chance of a change and she arranged it.
My husband had a few more questions later & again it was no trouble for her.
Thank you Lesley. You did the brand proud!

We know this hotel has some difficulties but our experience has been good. Room (24, ground floor, overlooking car park) was clean and quiet, air conditioning was working. Had to ask for a second bath towel.
Keir at breakfast worked his backside off! On the floor on his own on a Saturday morning (until around 10:15am) so slight delays but the man couldn't do any more with his own hands and feet!
Amazing member of staff and he kept polite and jolly with it.
Cooked breakfast has to be ordered rather than DIY buffet-style that you find at some Premier Inns. No caffeine free coffee, Continental breakfast items all available.

Dinner at restaurant was a terrible experience. The chef made our various dishes - we could even see them on the counter but staff were not around or making themselves available (despite the bell being rung) to bring the food and by the time it arrived it was actually cold. The restaurant was not busy. It was just generally poor comms between kitchen and staff.
And we were the ones who suffered and we were not alone. Other guests were also v cross about the situation.
Things need sorting - quickly.

Second booking here in recent weeks and issues both times. Forgiveable at what used to be £35 a night but the rooms are regularly £100 plus these days. Everything looks to be rushed and understaffed. Disappointed again.
No shower curtain this time. Very kindly removed and placed on the bathroom floor. Bath drain is very slow, meaning that in our open air shower we stood ankle deep in water.

when we go to Stirling, we only go to this hotel, because its very trustable, reliable and very approachable as its located in the towm centre.

All good.

Angnehm.

We were supposed to be stopping two nights but checked out after one as it was smelly and filthy. Everything is tired. Only good thing is the staff

This Premier Inn had all the qualities I’ve come to enjoy with a Premier Inn. Location, rooms, bed quality, service and value. However, its restaurant let it down quite a bit. Food was not of the quality expected Eg. Steak was of a poor quality and overcooked. I would recommend the hotel, but I would eat elsewhere.

The hotel itself was okay,the problem was the restaurant asked for potato dippers as a starter they gave me chips when questioned it they said they didn’t have dippers but never told us,asked for my cold slaw to be put in a bowl away from my food the chef refused started shouting at staff the whole restaurant could hear her also refused other guests requests faulty towers didn’t have a look in.Other guests waited so long they walked out would never go there again.

Always like premier inn for its exceptionally clean room and standard service, however, my first time in stirling showed the complete opposite. Although the quality of the room remain excellent, service is very bad. Returned to hotel at 11:30pm and wants to have a drink with my fellow mate at the bar and was told that it’s close and won’t even sell alcohol to guests in the room?! That’s brand new information to me as all hotel I stayed when the travelodge right down the road would serve guest drinks till at least 1-2am and even allow us to bring drinks back to our room to consume. I don’t actually believe it’s a new policy, just staff being lazy and don’t wanna serve guests.