Premier Inn London Brentford

Came first the rugby as we have done yearly and usually it’s very good. They usually have Eastern European staff who were great and helpful. They’ve clearly opted for cheap now instead of quality, the staff now are below par, rude and gang up on customers. Typical London now. We will not use this hotel again. Tbh they don’t even have water in the rooms! Cheap and dreary

The hotel generally was Ok but a little tired but the cleanliness of out room was not good this time we have stated in many Premier inns I've rrh years and always found they are good value for money

Karolina and Melinda the best service. Very good breakfeast There was very kind person and very polite.My experience in that hotel is good. I recomand to my friemd.

Fabulous stay at Premier Inn Kew Bridge.
Beautifully clean. Staff ho above and beyond at all times and the breakfast was 1st class.
Will definitely stay again.

We didn’t stay in the hotel for this instance but went as walk in for breakfast at their restaurant. The food was not as well prepared as previous visits but I understand as I assume only few staff are there and cater numbers of guests, still though food was good. I’m writing this review to commend one outstanding staff named JENNY. You see how she tries hard in order to assist and serve her customers. It’s nice to see hard working staff like her and be appreciated in simple way we can.

Sadly, like the last Premier Inn I stayed in 2 weeks ago, the attention to detail has gone. Chipped furniture, heavily stained upholstery, and maintenance faults abound (one example given). I had to believe rooms due to very noisy aircon (basically sounded like the last stages of a bath draining every 10 minutes) and when I was moved to another floor the bathroom floor was so warped you could bounce on it. The plug by the bedside, that was hang in about of the wall was both shoddy and worrying.

Sadly this is likely my last stay in a PI and I’ll be closing my business account. Until things improve they really aren’t worth the cost now and there are better independent options out there.

The really sad thing is he is… I was one of the first guests to stop in this hotel when it opened. It’s like all g goodbye to an old friend, even if it is part of a chain.

Rooms clean and tidy staff were helpfull and polite the breakfast was varied with choice of hot and cold beverages. Evening meal was reasonably priced and tasty.

Friendly staff, happy to help, rooms were easy to locate, smelt and looked clean on arrival.
Easy check in and out.
Car parking was discounted and quite alot of spaces.

The hotel lacks in cleanliness.
Carpet and windows were very dirty.
The reception staff almost invisible at all times and had no one to raise this issue with.
The breakfast was delicious and children could enjoy their breakfast for free.
Lunch and dinner menu can definitely be improved.
Will be nice to see the breakfast chef AINSLEY cooking for lunch and dinner, maybe adding his ideas to the menu.

Clean and welcoming hotel, with good breakfast and parking facilities. Excellent front desk service. Easy access to Ealing and onwards to London. Stayed multiple times for access to Wembley stadium.

The hotel is so lovely and friendly especially Sorina who looked after us at breakfast very friendly, helpful and efficient with looking after us :)

Another fantastic stay at Premier inn Brentford! - The staff are always so friendly and accommodating.., nothing is ever too much trouble.
Big shout out to Ainsley who always cooks a superb breakfast!.. absolutely delicious! 👌🏼🍳

Good size rooms, Excellent service especially in the restaurant where Jenny was very helpful and made you feel welcome.

JULIANA WAS THE BEST STAF I MEET IN PREMIER INN HOTEL IN BRENT FORD SHE WAS VERY HELPFUL LADY VERY POLITE
SHE WAS EXCELLENT.

A very pleasant stay, affordable and comfortable, a quiet night in a busy place. Breakfast was incredible with amazing service from Jenny and food from Ainsley, special care and attention for the smaller people in our group which brought smiles and showed care and attention for the little things that made a big difference

Great hotel, quiet, comfortable, easy parking (£15 for 24 hours). But for us the highlight was at breakfast, great food all hot and fresh and the service and kindness we were shown was outstanding! Jenny the waitress was amazing! Running around replenishing things,cleaning quickly and just so friendly! Then Jenny gave my son a toy car to play with and Ainsley the chef made him an incredible pancake dish with cut outs and syrup and strawberries! Just the best people and service ever in a premier inn! We we so impressed we asked for their names to write a review, I don’t usually but this service needs recognition. We highly recommend this hotel especially with staff such as Jenny and Ainsley there!

Friendly and helpful staff. Always good experience staying at Premier Inn. It’s was very quiet and no noise disturbances even though the hotel is right in front of the M4 and A4. Just disappointed that the coffee machine was broken☹️

Nice stay for 3nights. Ainsley the chef was very nice to us & the kids, he gave the kids a very nice pancake breakfast. Staff were very helpful.

This hotel relies on it's location to attract guests as the hotel is tired looking and the whole hotel needs an upgrade. Bedrooms especially.
I've stayed in many Premier Inns and they are modern looking and have Plus Rooms which this does not. A bit of pot luck if you get a room where everything works and isn't damaged.
The staff were the best part of the stay although they only had 2 on looking after check-in, restaurant and customer services.

Overpriced, zero amenities, not even a box of tissue in the room. A horrible location. Everything seems old and dirty. Rooms have the absolute bare essentials.