Premier Inn Exeter City Centre

Hotels
Premier Inn
8.2 (25 reviews)
2 Southernhay Gardens,Exeter,Devon,Exeter , Exeter , GB

Facilities

Parking
Air conditioning
Restaurant
Breakfast available (surcharge)

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Stuffy rooms with heating issues
Parking difficulties

Categories

Cleanliness
7.45
Rooms were reported clean but specific issues about stuffiness and heating were noted.
Service
8.95
Staff received high praise for friendliness and helpfulness, especially Gemma in the restaurant.
Location
8.95
Great location for the city center and attractions, very convenient.
Room Quality
7.45
Rooms were comfortable but had issues with heating and windows that do not open.
Amenities
7.95
Hotel has good facilities, but some amenities were not stocked properly.
Value for Money
8.45
Good value was reported for the food and overall stay despite some drawbacks.
Food and Beverage
7.95
Food was described as good with meal deals, though the bar had stocking issues.
Overall Experience
8.45
Overall a positive experience with several highs, despite a few lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:41

Property Description

Experience the charm of Devon at Premier Inn Exeter City Centre, where comfort meets convenience in the heart of the city.

Prime Location: Nestled in the bustling city centre, you’re just steps away from the High Street’s shops, the stunning Exeter Cathedral, and the historical Exeter Castle, offering endless exploration opportunities.

Exceptional Dining: Indulge your palate at our on-site Thyme restaurant, serving delectable dishes crafted from fresh, local ingredients, perfect for unwinding after a day of adventures.

Modern Comforts: Enjoy our new generation bedrooms, each equipped with a 40" flat screen TV, a spacious bright bathroom with a large shower head, and a king-size Hypnos bed to ensure you have a rejuvenating night's sleep.

Don’t miss out on this unforgettable getaway – book your stay at Premier Inn Exeter City Centre today!

Important information:

There is no parking on site. Chargeable off-site parking is available at Magdalen Street Car Park - EX2 4HZ. Charges apply 8am–10pm: 2 hours £4.50, 3 hours £5.60, 4 hours £6.70, 5 hours £7.80, 6 hours £8.90, 7 hours £10.00, All day £18.00. Alternative chargeable off-site parking is also available at Magdalen Road Car Park - EX2 4SU, the same charges apply (this car park is not suitable for wide vehicles).
Leave M5 at J29 and merge onto A3015. At traffic lights, turn right onto Honiton Rd. At Moor Lane roundabout take 2nd exit A3015 then stay on B3183. At the roundabout take 1st exit onto Western Way B3212. Turn right onto Barnfield Rd then turn left then left again onto Southernhay Gardens.

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 25 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
J
JCCbob NONE Bristol, England
10
Nice one night stay
Pros:

Ideal for City centre and Christmas Markets. Nice clean room and comfy bed. Quiet location. Good selection at breakfast.

2025-12-01 via Tripadvisor
R
rachelbB1415SA Business
10
Brilliant!
Pros:

I stayed at this Premier Inn for two nights while traveling for work. As a woman traveling alone, I initially felt a little apprehensive, but this turned out to be the best Premier Inn I’ve experienced.

One staff member, Gemma, was working both evenings during my stay and served me in the restaurant. She was exceptionally warm, welcoming, and friendly, creating a lovely atmosphere that made me feel at ease. She is truly a credit to your business.

The room was also spotless!

Overall, my stay was fantastic: amazing staff, immaculate rooms, and excellent facilities.

2025-11-27 via Tripadvisor
B
bigjimbo55 Couples Swindon, Wiltshire, England
10
4 night stay
Pros:

Stayed here Monday to Friday November. It is in a great location. 5 minutes walk to the town center. The hotel is realy nice modern. It is wheelchair accessible everywhere our room was spotless clean. Nice comfortable bed big flat screen television kettle nice bath and shower. Had two meal deals two days. Well worth the money. The food in the restaurant was realy good.. The staff were lovely to. over all a realy good stay would stay again. Jim

2025-11-21 via Tripadvisor
B
B9331 NONE
4
if you have a car go to the hotel Next Door.
Pros:

The Hotel certainly needs to get his parking sorted out, maybe get some sort of relationship with a local parking area just up the road as I was told very abruptly on my arrival from a lady behind the reception counter but it clearly states that there is no parking available.’ Didn’t I read their website properly’. It was an absolute nightmare to get parked and unloaded. It’s a shame they didn’t all have the same attitude as the girl behind the bar who seem to be working flat out in all departments.

2025-11-16 via Tripadvisor
A
atasteof NONE Alicante, Costa Blanca, Province of Alicante, Valencian Community
8
Reliably comfortable as always
Pros:

Great location for the cathedral, shopping, restaurants, cafes, train station, the Quayside and the Underground Passages.

2025-11-08 via Tripadvisor
F
F1061QPjaninew NONE
6
Rooms stuffy and unable to open windows
Pros:

Booked a 3 night stay.
Our room was so stuffy. Windows didn’t open (even a sticker advising of that so you didn’t waste your time reporting the issue).

You also couldn’t turn down the heating lower than 19’c or switch it off. Noisy central heating woke us at 6am each morning.

We avoided staying in the room any longer than necessary and plan to use alternative hotels for our next stay in Exeter.

2025-10-30 via Tripadvisor
S
shirleybL676IU NONE
8
Good 4 night stay
Pros:

Perfect location for town centre. Room was what you expect a bit on the hot side (3rd floor windows don't open) had to ask for a fan. Bed was ok but couldn't get pillows right (but that's just me) staff were polite and helpful. Food was good but the bar wasn't stocked well and need to ask for the mixer thats included in the cost of the spirit drink as they wanted to give me the more expensive one (kept saying they didn't have the on included) but it was on the shelf above the one they charge extra for ( so needed to watch for that). But overall a lovely stay. Will definitely come back.

2025-10-28 via Tripadvisor
C
cornels202 Couples
10
BEST HOTEL IN EXETER!
Pros:

Really enjoyed my stay at Premier Inn Exeter. The room was clean, the bed super comfy, and everything felt easy and relaxed. The team were lovely and always happy to help, which made a big difference. Great spot too, just a short walk from the city centre. Would definitely come back next time I’m in Exeter.

2025-10-22 via Tripadvisor
A
andreear747 Family
10
Family event in Exeter
Pros:

Stayed here for a family event with the kids . The location is ideally central ,staff here arw great and they have been amazing with the kids they gave them treats and colouring packs which kept them busy at dinner .
Dinner was very good priced and kids had the main free ! I mean what more can i ask ,thats amazing !
Breakfast was also good and the choice was very good even for a vegetarian like myself !
Great service ,clean room and good dinner and breakfast options !

2025-10-22 via Tripadvisor
X
X7441YClaurak Business
8
Rooms great, restaurant could be better
Pros:

Currently staying in this hotel.
Standard premier inn, extremely comfy beds and pillows, very clean room and bathroom! Tv is a great size.
My only criticisms would be the food. While the pricing is okay, the food wouldn’t match it. Pasta was undercooked. Steak was over cooked to how I asked and the chips seemed to be old and dry. A lot of items not available unfortunately as well.

One major thing I would have to say is, whilst I understand the staff can have long working hours, it’s not great to hear the chefs shouting and swearing at the front of house team because they sat me for dinner at 21:15. I just came off a 12 hour shift, was looking forward to a meal but hearing the chefs shout “oh for f*ck sake” made me feel so unwelcome.

2025-10-08 via Tripadvisor
S
Sacha
8
Pros:

No review

2025-10-03 via Nuitee
L
LondonNifty Friends getaway London, England
10
You get exactly what you expect!
Pros:

Clean room, handily located for the centre of Exeter, good value as always and Adriana on reception was lovely. All in all a really positive experience !

2025-10-02 via Tripadvisor
S
sswnn50 Solo travel Toronto, Ontario
6
Disappointing
Pros:

Disappointing! No personnel at the front desk. Blood stain on the curtain. Coffee satchel past it's use/sell by date. Not the cleanest room. Only going for it, is it's location.

2025-09-29 via Tripadvisor
C
Chen Chieh
4
Pros:

great location

2025-09-27 via Nuitee
A
Arturo
4
Pros:

No food available in hotel for dinner

2025-09-24 via Nuitee
G
G6831OTbent Business
2
Disgusting room and state
Pros:

Paid £350 for 2 nights, more than I normally pay for Hilton (Silver member) in London. Under sheet did not fit bed, so I woke on the bear mattress, Wifi completely useless, room was not made up so returned to unmade bed, no fresh towels, tea/coffee refills etc, room has stale smell, like cigarettes, TV remote not working and no staff (just one Kiosk for check in.

2025-09-17 via Tripadvisor
W
Wendy partner
10
Pros:

The room was very clean and the beds soooo comfy

2025-09-14 via Nuitee
V
Vincenzo
10
Ottimo albergo
Pros:

personale molto gentile.
Albergo pulito con colazione super.
Posizione ultra centrale.

2025-09-03 via Nuitee
9
998lornaa Family
10
Great stay
Pros:

Great stay as always while visiting family in Exeter, but a special mention this time to Adrianna who was amazing when helping us prepare the birthday celebrations; she made the family feel so welcome and cared for, thank you so much!!

2025-08-22 via Tripadvisor
C
CraigB2822 NONE Greater Manchester, England
10
Premier inn Exeter
Pros:

A new hotel very close to the centre of Exeter and it's attractions. Very friendly staff in all departments, the breakfast couldn't be faulted.. The only slight drawback is parking, it's only a short walk but costs £18 per day, this made clear when booking and not the hotels fault.

2025-08-20 via Tripadvisor