Premier Inn Exeter City Centre

Hotels
•
Premier Inn
7.2 (5770 reviews)
2 Southernhay Gardens, Exeter, Exeter, England, EX1 1SG , Exeter , GB

Facilities

Breakfast available (surcharge)

Review Highlights

Pros:
Central location near main train station
Friendly and helpful staff (several positive mentions including named staff)
Clean rooms
Good value for money / top price-performance
Convenient for short city trips
Luggage storage and family-friendly breakfast policy (children not charged)
Cons:
Breakfast often poorly organized or understaffed
Rooms can be small and beds sometimes small
No in-room fridge/minibar reported
Expensive and limited on-site parking
Bar prices seen as high
Occasional safety/evacuation handling concern (fire alarm report)

Categories

Cleanliness
9
Multiple guests note rooms are clean and well maintained ('very clean', 'sauber'); no widespread cleanliness complaints.
Service
9.5
Staff repeatedly described as friendly and helpful (several mentions of 'Herr Jovan', 'nette Herr am Empfang'); a few service lapses noted (fire-alarm reaction, limited breakfast staff) but overall service sentiment is strongly positive.
Location
9.2
Location repeatedly praised for proximity to the central train station and ease of access; some guests note the surrounding station area can feel rough with many homeless people, which slightly tempers the score.
Room Quality
7.8
Rooms are generally described as clean and comfortable but several guests mention small rooms, tight corridors and small beds; some families find rooms cramped.
Amenities
8.3
Basic amenities present and functional (breakfast, bar, luggage storage), but guests mention missing in-room fridge, small TVs, pricey bar items and expensive/limited parking.
Value for Money
9.4
Many guests explicitly praise the hotel as offering very good or excellent price-to-quality ratio; described as 'best value' and 'top Preisleistungsverhältnis'.
Food and Beverage
7.9
Breakfast quality is mixed: some find it OK or good, but several guests report poor organization, staff shortages, late replenishment of items and occasional chaos; bar prices seen as high.
Overall Experience
9.3
Overall sentiment is positive with many recommending the hotel for short stays and city trips; common themes are cleanliness, friendly staff and great location despite some operational issues at breakfast and occasional small rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-30 00:08

Property Description

Discover the charm and convenience of Premier Inn Exeter City Centre, your perfect getaway in the heart of Exeter.

Unbeatable Location
Nestled within walking distance of Exeter's top attractions including the historic Exeter Cathedral and vibrant Princesshay shopping area, you're just a stone's throw away from exploration.

Comfort and Relaxation
Each room is designed with your comfort in mind, featuring plush bedding and modern amenities for a restful stay, ensuring you wake up refreshed and ready to take on the day.

Delicious Breakfast Options
Start your mornings right with a delicious breakfast available for a fee, offering a variety of options that cater to every palate and dietary preference.

Book your unforgettable stay at Premier Inn Exeter City Centre today and experience the best of Exeter!

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 5770 reviews
Cleanliness: 9
Service: 9.5
Location: 9.2
Room Quality: 7.8
Amenities: 8.3
Value for Money: 9.4
Food and Beverage: 7.9
Overall Experience: 9.3
J
JCCbob • NONE • Bristol, England
10
Nice one night stay
Pros:

Ideal for City centre and Christmas Markets. Nice clean room and comfy bed. Quiet location. Good selection at breakfast.

2025-12-01 • via Tripadvisor
R
rachelbB1415SA • Business
10
Brilliant!
Pros:

I stayed at this Premier Inn for two nights while traveling for work. As a woman traveling alone, I initially felt a little apprehensive, but this turned out to be the best Premier Inn I’ve experienced.

One staff member, Gemma, was working both evenings during my stay and served me in the restaurant. She was exceptionally warm, welcoming, and friendly, creating a lovely atmosphere that made me feel at ease. She is truly a credit to your business.

The room was also spotless!

Overall, my stay was fantastic: amazing staff, immaculate rooms, and excellent facilities.

2025-11-27 • via Tripadvisor
B
bigjimbo55 • Couples • Swindon, Wiltshire, England
10
4 night stay
Pros:

Stayed here Monday to Friday November. It is in a great location. 5 minutes walk to the town center. The hotel is realy nice modern. It is wheelchair accessible everywhere our room was spotless clean. Nice comfortable bed big flat screen television kettle nice bath and shower. Had two meal deals two days. Well worth the money. The food in the restaurant was realy good.. The staff were lovely to. over all a realy good stay would stay again. Jim

2025-11-21 • via Tripadvisor
B
B9331 • NONE
4
if you have a car go to the hotel Next Door.
Pros:

The Hotel certainly needs to get his parking sorted out, maybe get some sort of relationship with a local parking area just up the road as I was told very abruptly on my arrival from a lady behind the reception counter but it clearly states that there is no parking available.’ Didn’t I read their website properly’. It was an absolute nightmare to get parked and unloaded. It’s a shame they didn’t all have the same attitude as the girl behind the bar who seem to be working flat out in all departments.

2025-11-16 • via Tripadvisor
A
atasteof • NONE • Alicante, Costa Blanca, Province of Alicante, Valencian Community
8
Reliably comfortable as always
Pros:

Great location for the cathedral, shopping, restaurants, cafes, train station, the Quayside and the Underground Passages.

2025-11-08 • via Tripadvisor
F
F1061QPjaninew • NONE
6
Rooms stuffy and unable to open windows
Pros:

Booked a 3 night stay.
Our room was so stuffy. Windows didn’t open (even a sticker advising of that so you didn’t waste your time reporting the issue).

You also couldn’t turn down the heating lower than 19’c or switch it off. Noisy central heating woke us at 6am each morning.

We avoided staying in the room any longer than necessary and plan to use alternative hotels for our next stay in Exeter.

2025-10-30 • via Tripadvisor
S
shirleybL676IU • NONE
8
Good 4 night stay
Pros:

Perfect location for town centre. Room was what you expect a bit on the hot side (3rd floor windows don't open) had to ask for a fan. Bed was ok but couldn't get pillows right (but that's just me) staff were polite and helpful. Food was good but the bar wasn't stocked well and need to ask for the mixer thats included in the cost of the spirit drink as they wanted to give me the more expensive one (kept saying they didn't have the on included) but it was on the shelf above the one they charge extra for ( so needed to watch for that). But overall a lovely stay. Will definitely come back.

2025-10-28 • via Tripadvisor
C
cornels202 • Couples
10
BEST HOTEL IN EXETER!
Pros:

Really enjoyed my stay at Premier Inn Exeter. The room was clean, the bed super comfy, and everything felt easy and relaxed. The team were lovely and always happy to help, which made a big difference. Great spot too, just a short walk from the city centre. Would definitely come back next time I’m in Exeter.

2025-10-22 • via Tripadvisor
A
andreear747 • Family
10
Family event in Exeter
Pros:

Stayed here for a family event with the kids . The location is ideally central ,staff here arw great and they have been amazing with the kids they gave them treats and colouring packs which kept them busy at dinner .
Dinner was very good priced and kids had the main free ! I mean what more can i ask ,thats amazing !
Breakfast was also good and the choice was very good even for a vegetarian like myself !
Great service ,clean room and good dinner and breakfast options !

2025-10-22 • via Tripadvisor
X
X7441YClaurak • Business
8
Rooms great, restaurant could be better
Pros:

Currently staying in this hotel.
Standard premier inn, extremely comfy beds and pillows, very clean room and bathroom! Tv is a great size.
My only criticisms would be the food. While the pricing is okay, the food wouldn’t match it. Pasta was undercooked. Steak was over cooked to how I asked and the chips seemed to be old and dry. A lot of items not available unfortunately as well.

One major thing I would have to say is, whilst I understand the staff can have long working hours, it’s not great to hear the chefs shouting and swearing at the front of house team because they sat me for dinner at 21:15. I just came off a 12 hour shift, was looking forward to a meal but hearing the chefs shout “oh for f*ck sake” made me feel so unwelcome.

2025-10-08 • via Tripadvisor
S
Sacha
8
Pros:

No review

2025-10-03 • via Nuitee
L
LondonNifty • Friends getaway • London, England
10
You get exactly what you expect!
Pros:

Clean room, handily located for the centre of Exeter, good value as always and Adriana on reception was lovely. All in all a really positive experience !

2025-10-02 • via Tripadvisor
S
sswnn50 • Solo travel • Toronto, Ontario
6
Disappointing
Pros:

Disappointing! No personnel at the front desk. Blood stain on the curtain. Coffee satchel past it's use/sell by date. Not the cleanest room. Only going for it, is it's location.

2025-09-29 • via Tripadvisor
C
Chen Chieh
4
Pros:

great location

2025-09-27 • via Nuitee
A
Arturo
4
Pros:

No food available in hotel for dinner

2025-09-24 • via Nuitee
G
G6831OTbent • Business
2
Disgusting room and state
Pros:

Paid £350 for 2 nights, more than I normally pay for Hilton (Silver member) in London. Under sheet did not fit bed, so I woke on the bear mattress, Wifi completely useless, room was not made up so returned to unmade bed, no fresh towels, tea/coffee refills etc, room has stale smell, like cigarettes, TV remote not working and no staff (just one Kiosk for check in.

2025-09-17 • via Tripadvisor
W
Wendy • partner
10
Pros:

The room was very clean and the beds soooo comfy

2025-09-14 • via Nuitee
V
Vincenzo
10
Ottimo albergo
Pros:

personale molto gentile.
Albergo pulito con colazione super.
Posizione ultra centrale.

2025-09-03 • via Nuitee
9
998lornaa • Family
10
Great stay
Pros:

Great stay as always while visiting family in Exeter, but a special mention this time to Adrianna who was amazing when helping us prepare the birthday celebrations; she made the family feel so welcome and cared for, thank you so much!!

2025-08-22 • via Tripadvisor
C
CraigB2822 • NONE • Greater Manchester, England
10
Premier inn Exeter
Pros:

A new hotel very close to the centre of Exeter and it's attractions. Very friendly staff in all departments, the breakfast couldn't be faulted.. The only slight drawback is parking, it's only a short walk but costs £18 per day, this made clear when booking and not the hotels fault.

2025-08-20 • via Tripadvisor