Premier Inn Portsmouth City Centre

We had a lovely stay! The staff were incredibly friendly and welcoming from the moment we arrived. The room was spotless, well-prepared, and the bed was super comfy. You can really tell they pay attention to detail.

The only downside was the restaurant, the food quality wasn’t quite up to the same standard as the rest of the hotel. But overall, we really enjoyed our stay and would definitely come back if we’re in the area again!🥰

Clean and comfortable. Staff nice and friendly. Meals good choices and good quality food . Convenient location next to the train station.

Lovely Premier Inn, I upgraded to a premier plus room and it was really nice, quiet with nice quality tea, nespresso, chocs etc and an iron/ board as well as lots of space. Was there for business so just needed something practical but would've been happy to stay for leisure too. Nice staff and atmosphere.

I have nothing but praise for the entire team at this Premier Inn. I have stayed at this location on multiple occasions, and each visit has been consistently excellent. From the moment I approach the check-in desk, I am always greeted with a warm smile. The check-in process is seamless, and I am always very well looked after.

The reception team manage my car parking, book my dinner and breakfast reservations, and coordinate every aspect of my stay — from room cleaning to any additional request I’ve ever had. The restaurant staff are pleasant, attentive, and always happy to recommend dishes or highlight daily specials. The cleaning team keep both the rooms and hotel spotless, and they too never fail to greet me kindly.

I have stayed in many Premier Inn hotels, but I have yet to find a team more sincere, hardworking, and genuinely welcoming than the staff here. Their service, professionalism, and kindness always exceed expectations, and I truly appreciate the effort they put into every guest’s experience.

A wonderful hotel, run by an exceptional team. Please keep up the great work — I would mention names, but there are far too many deserving of recognition.

I know that the carpark is not run by Premier but ultimately they should be held responsible and, if the parking company they use try making extra money out of Premier customers by sending out erroneous (I am being polite here) PCN notices, then Premier should do something about it.
Basically we spent a night at Port Solent. We knew there was a £3 parking charge for 24 hours. No problem. We got to the carpark and read the notice to see how to pay. We were on the machine in the foyer when the helpful young receptionist said he could do that for us. Took the reg. number and card. Two weeks later we got the PCN notice, for the period 3.22 to 5.10 when we left to go to the Marina. But no notice for the 9pm to 11.30 the next morning parking. If we hadn’t paid for the 1st period, how come we were okay for the 2nd? It is the total inconvenience and stress of then having to do the appeal. There is no way to contact them, yet if you don’t do the appeal, the fine goes from £60 to £100 after 2 weeks. It is almost impossible getting through to Premier. Got through to Guest Services who confirmed we were not the first, but told us to email the hotel and they would get it cancelled. They didn’t and then 2 weeks later we get a reply asking us to get confirmation from Premier that we had paid. Again, so difficult and a lot of hanging around trying to get through to Premier, but when we did, they confirmed payment was showing and had been put through by the receptionist. This has now been resolved and cancelled but we have had no apology for the time and stress for something that was never our fault and something that Premier concede is not a solitary incident.

Good convenient location to ferry port
Nice clean modern rooms
Comfortable bed.
Only criticism is that they need more signage for location of lift in the corridors for for guests departing their rooms

Very nice friendly staff I was here for a while and made me feel very welcome at a lonely time in my life. I would love to stay here forever if I could!

Staff very friendly and always happy to help definitely be back in future. Central location for the whole of Portsmouth 2mins from motorway. Great value for money as 100% value.

Would recommend this hotel cleanliness was good
Parking for the weekend Friday-Sunday was £9.00 which i consider reasonable.
A pass could be given for those staying at hotel to get free parking
Visit to Gun Wharf Quays was nice and spinnaker tower was interesting.

lovely hotel clean and goos value, friendly staff. Shame to pub next door was not seelling food that day let the visit down a bit

Lovely hotel. Perfectly located. Seeing a show at The Guildhall which was seconds away.
Easy walking distance to Gunwarf Quays. Parking next door in multi-storey £4.50 for 24 hours. Easy stroll to hotel.
Staff above and beyond. Arrived before check in but not a problem for receptionist who secured our room early. Nothing was too much trouble.
Room decent size and bed comfortable. Black out curtains which were a bonus. Very quiet.
Breakfast next day was very good. Eggs looked a bit tired so we asked for fresh ones and they were made immediately with no fuss. Coffee excellent.
No complaints at all and wouldn’t think twice about staying again.

Clean, warm and helpful…. What more do you need when away from home. We’ve stayed here twice before and will do so again. We had everything we needed.

Fantastic premier inn! Staff very helpful (Sharney kept our room very clean thank you!). Very quiet, lots of good parking! Thank you for a great stay!

Worst premier inn we've ever stayed in. Bathroom hadn't been cleaned, bedroom floor covers with crumbs around the bed. Very noisy communal doors and people in the room above who were either a herd of elephants or a family of ten pin bowlers who used the room to practice throwing. No help from the reception when we complained about the noise.

Due to fire moved to another hotel miles away with no transport links promised would get refunded and now customer services are refusing to honour this. Manager Kelly is extremely rude.

Firstly, let me say the staff were all lovely and pleasant. Car parking was no issue. Room was tidy enough, I suppose. Unfortunately, thats where the positive experience ends. We have stayed in numerous Premier Inns across the country and can honestly say this was the most uncomfortable bed I have ever slept in! And as for the pillows - sleeping on a piece of paper would have provided more support! (One very thin flimsy pillow each) My partner, child and myself barely slept all night. We all woke complaining of back ache.
Plus , every time someone came out of the lift corridor door, we felt the back draft via our door banging in the frame slightly...enough to wake up an already barely sleeping person. As mentioned, the staff we encountered seemed pleasant, however, a couple more staff members would have been better - they didnt stop rushing around serving guests (on reception and in the restaurant), clearing tables, cleaning tables etc.
In all, I wouldnt really recommend staying here if you need to sleep, which is unfortunate because we have never had a bad experience with Premier Inns

Generally, it was nice experience, I stayed with my family for couple of nights. The room and bathroom were spotless but not large enough as we booked family room. Plus, you can find your shampoo a conditioner and plenty of clean towels. Mattress and pillows are so comfy. Great breakfast and dinner and the staff so helpful and friendly. Only one thing I found it so pricy they could do better with price.

The hotel room was spacious, clean and quiet despite being near a busy road. The receptionist both days were really lovely. However, avoid food at the beefeater. The breakfast we had was horrific. We were expecting the usual buffet, but on arrival we were told hot food was cooked to order and there was a 30 minute wait on food. Not a great start given that we had booked a time slot on check in. But we thought it may be worth it for it to be freshly cooked. After an hour, it finally arrived. Good job we didn’t have a flight to catch. When it did eventually come, it was inedible, the scrambled eggs and beans were cold, the tomatoes and poached eggs were undercooked and the bacon was all fat. Due to the quality of the rest of the food I didn’t risk eating the sausage for fear of food poisoning. The continental breakfast was a buffet style, and on a quiet day would have been an excellent selection. However, due to the lack of staff, this quickly ran empty with no one to refill it. I left after 75 minutes having eaten 2 slices of toast.

Probably the best Premier inn we have been to. A relatively new build with excellent rooms. Great to have a shower cubicle rather than clambering into a bath.
Room was very clean and comfortable.

Booking confirmed on 24/9 - a month before stay.
Email sent requesting - even though it would be reasonable to expect the rooms to be adjacent anyway - the rooms to be next to each other as there were children staying on 14/10 - nothing heard back so assumed this was fine.
Arrived an hour early at 1400 on 23/10 and found out that the rooms were not next to each other with the excuse that the family rooms are on the ground floor and the other double was not. A standard Twin and a Double were booked originally. The person did offer to try and sort it out. I asked can we book in early - its a 5.5 hr journey from home and was offered an early arrival fee of 15 pounds! I didn't think this was particularly good given it was a 490 pound booking.
There were urine stains down the front of the toilet when we eventually got to our rooms which had been sorted out - not next to each other but near enough.
There were stains - physical residue of something - on the wall of the lift which remained for the entirety of our stay.