Premier Inn St Andrews

No bedside tables, no USB ports, no fridge or a phone in the room to call the front desk, no room service.

They are all good

Équipe au top , chambre paisible

In centre of town.

Absolutely wonderful service and experience from start to finish, Jordan was very helpful with my enquiry about charging in the car park. Professional and friendly as well were all the staff. Jasmine, Jayne and Paula. All the team went above and beyond to make sure I had a great experience. I really enjoyed the breakfast and I'd look forward to coming again if I'm up here working.

The staff were extremely kind and went the extra mile when we needed help - thank you. Comfortable bed, powerful shower and delicous porrige and fresh fruit salad for breakfast.

We returned to the hotel for a short stay after undergoing major surgery earlier in the year. Upon arrival we were cheerfully welcomed by Tyler & Iestyn who immediately asked how the operation went and how I was feeling. Then we checked into our room and there was a pleasant surprise - a welcome back card and treats courtesy of Jayne, Head of Housekeeping. The personal touch was superb and sincerely appreciated. The atmosphere was great and the food exceptional. The sea bass was cooked to perfection and the best we’ve had in Pembrokeshire for a long time. Having an on site car park is so beneficial as well - a huge plus.

Great location for our purpose.
Room was as expected for Premier Inn
Good size room, comfy bed.
Let down by hot water/shower, pressure wasn’t as expected.

Good location,nice and clean hotel staff very friendly, nice bar and large car park, lift not working but was waiting for repair

We have stayed at Premier Inns all over the UK. This was the first time that we were kept awake during the night by excessive noise. It was impossible to tell whether the crowd of voices and drum&bass music was coming from outside or inside the hotel but it was still going strong after 3am.
Hotel very clean, staff helpful at check-in.

I need an overnight stop whilst working in the area, I also added an early check in to my room.

I found the hotel easily and also parked easily, loads of spaces and also some electric charging bays (bonus!). I had to wait a while to check in, which was frustrating as I wanted to check in and get some rest before work.

The room itself was typical Premier Inn fare, i.e. roomy, clean and comfortable.

Checking out also took a while, but all in all it was a good stay in a decent Premier Inn.

I stayed at the Premier Inn with my 6-year-old son while my partner was having surgery at lister hospital, and honestly the team were amazing from start to finish. Being from Birmingham, it already felt a bit daunting being away from home in such a stressful time, but they really went out of their way to make us feel comfortable.

One lady especially – Tara – was absolutely brilliant. She didn’t just do her job, she genuinely cared. She checked in on us, made sure we had everything we needed, and was just so warm and accommodating. Little things she did made such a big difference when I was feeling worried and tired.

The hotel was clean, quiet and exactly what we needed, but it was the staff that made it stand out. Thank you to the whole team, and especially Tara, for making a difficult week that bit easier. Would definitely recommend and stay again.

Location great, but this Premier Inn is in urgent need of a refurbishment. Nobody at the check-in desk when I arrived, only a message sellotaped to the call buzzer to say the buzzer wasn't working and to call from the buzzer on the outside door - which I couldn't find! The carpets in the public areas looked like they hadn't been hoovered for weeks - though the room itself was OK. Also the lift to the second floor was out of order. The restaurant in the evening was cold, but in the morning for breakfast was comfortably warm- so it wasn't like the heating wasn't working. Staff OK, once they turned up. All in all not the finest example of a Premier Inn.

We stayed in the hotel from November 23-27th.

Excellent service from Charlotte In the restaurant
She was friendly, attentive, and made sure we had everything we needed. Her positive attitude made our meal even more . Thank you Charlotte 😍

St.Austell is perfect to reach all areas of Cornwall. The room and bathroom clean. So quiet, peaceful & the bed just the best!! The blackout curtains did their job, long peaceful sleep!! Reception staff so friendly & welcoming.

This was definitely the worst Premier Inn I’ve ever stayed in. The whole hotel had a smell about it and when I opened my room door the room smelt really bad, like a wet, dirty smell.
The toilet came away from the floor and the seal was broken and you could see it all soaking wet and mouldy looking.
The windows were soaking wet too so there must be a ventilation problem. This is possibly a known complaint as fans were left in the rooms?
The room had very obviously not been cleaned before arrival as there were faeces on the toilet bowl and marks up the wall, along where the toilet roll is.
When I turned on the bath tap lots of black stuff came out into the bath and some kept hanging out of the tap.
The room had lots of clumps of dust, especially along the top of the bed where my child was to sleep.
The chair was filthy and covered in stains and even the towels hung in the bathroom were stained. Quite a stained carpet too.
From reading other reviews I then realised that many other people had a similar experience.
We had booked 2 rooms and the other smelled so strongly of a deep heat type smell. It also had a lot of dust clumps but it was in better condition than the first room.
Also none of the children’s tv channels seemed to work.
I took photos of most things but unfortunately I didn’t find out until leaving that the pillows in the original room had blood stains on them, or I would have taken photos of that.
My stepson slept there and only discovered it before checking out, my little boy would have been sleeping there if we hadn’t swapped rooms.
Also the girl who checked us in wasn’t very friendly at all, which isn’t great for a first impression.

I stay in Premier Inns a lot and I was really shocked at how bad this one was, especially with it being in St Andrews, I thought it might have had a high standard. Very disappointing sadly :(
I don’t really ever write reviews but I had to for this stay as it was very poor :(

Excellent service, food was great and a big thanks to Tara and Terry, they have been super friendly and helpful whilst I stayed there.
Will stay there again as and when needed.

Stayed for Halloween weekend after being at Thorpe park for fright night.
Lovely stay easy to get to and lovely staff.

My daughter left her teddy bear and after speaking to Gina one of the staff members she helped return the bear.
My daughter was very happy as Gina sent pictures of the bear eating breakfast and sitting at the reception which my daughter loved.

Gina is a very kind compassionate member of staff and went above and beyond for us.

Another good stay at Premier Inn. The quality across the Premier Inn Estate is consistent. The St Andrews Hotel was just as I had expected.

Very nice staff