Premier Inn St Andrews

The staff were extremely kind and went the extra mile when we needed help - thank you. Comfortable bed, powerful shower and delicous porrige and fresh fruit salad for breakfast.

This was definitely the worst Premier Inn I’ve ever stayed in. The whole hotel had a smell about it and when I opened my room door the room smelt really bad, like a wet, dirty smell.
The toilet came away from the floor and the seal was broken and you could see it all soaking wet and mouldy looking.
The windows were soaking wet too so there must be a ventilation problem. This is possibly a known complaint as fans were left in the rooms?
The room had very obviously not been cleaned before arrival as there were faeces on the toilet bowl and marks up the wall, along where the toilet roll is.
When I turned on the bath tap lots of black stuff came out into the bath and some kept hanging out of the tap.
The room had lots of clumps of dust, especially along the top of the bed where my child was to sleep.
The chair was filthy and covered in stains and even the towels hung in the bathroom were stained. Quite a stained carpet too.
From reading other reviews I then realised that many other people had a similar experience.
We had booked 2 rooms and the other smelled so strongly of a deep heat type smell. It also had a lot of dust clumps but it was in better condition than the first room.
Also none of the children’s tv channels seemed to work.
I took photos of most things but unfortunately I didn’t find out until leaving that the pillows in the original room had blood stains on them, or I would have taken photos of that.
My stepson slept there and only discovered it before checking out, my little boy would have been sleeping there if we hadn’t swapped rooms.
Also the girl who checked us in wasn’t very friendly at all, which isn’t great for a first impression.

I stay in Premier Inns a lot and I was really shocked at how bad this one was, especially with it being in St Andrews, I thought it might have had a high standard. Very disappointing sadly :(
I don’t really ever write reviews but I had to for this stay as it was very poor :(

Another good stay at Premier Inn. The quality across the Premier Inn Estate is consistent. The St Andrews Hotel was just as I had expected.

An “Okay” place to stay but recommend much better locations nearer to town. No luggage trolly. Very limited restaurant and bar (not really a formal bar) hours. No fridge in room. Difficult calling a taxi. And staff is not particularly helpful. Plus, they only clean the room upon request. If you need to stay here, it will be passable though.

Location is good , room very dated , no atmosphere in restaurants for breakfast or dinner and food is very plane not worth the money. The rooms arnt sound proof you can hear conversations from the rooms next door and foot prints from the floor above also its very annoy when someone’s phone alarm is going off on the floor above and it’s vibrating and wakens you at 6am !! Also WiFi and signal from the hotel isn’t great can’t even load a Facebook video and thier “ultimate WiFi” costs a 5er best booking a different hotel for a few extra pounds .

Great location. Rooms are clean and comfortable. Staff is amazing and helpful.

Very good option for a one night stay. A bit out of town and requires a walk to center.

Booked a premier room but unfortunately the fridge not working, the duvet cover had black stains, a hand towel and bath towel only for two people, stained carpet and chipped furniture, smelly damp and stuffy room (windows don’t open). Complained to reception and given another room and ok fridge worked and bedding was clean but all else was same as first room unfortunately

Unfortunately this hotel was a massive let down! The room cost £280 for the night for a premium room, for just 1 adult. When inside the room, there was a couple of disgusting stains on the carpet and walls on the bedroom. This was completely unexpected, especially as this was a premium room. Although the staff were quite pleasant, this hotel is not value for money. I definitely recommend seeing if you can get a nice room in one of the other local hotels, as they can be almost the same price, and much better value for money.

This was such a shame, as premier inns are normally good value for money and quite a decent stay. I would avoid this one , or have low expectations upon arrival.

the room was very clean and super big! all the staff were very nice and friendly no complaints! always love a premier inn and this is in a great location

Room smelled badly of dirty water or cleaning materials spilt into the carpet. The toilet had poo stains. Stains on the side of the bath that looked like dried blood. Skirting boards had a thick layer of fluff on them. The thermostat was loose on the wall. The fridge had no shelves or door restraints. There was no complimentary chocolate, bottled water, tea or coffee. I checked the sheets of room 218 because I didn't trust the cleaning team at this stage.
The restaurant also had similar smell. The reception was slow, staff showing poor computer skills and the system was slow.
Fingerprint stain on a knife and dried food on a fork. Only 2 members of staff doing reception and restaurant. One seemed completely bewildered. We waited 50 minutes for our meal. We ate out with the hotel after the first night.
I complained and toilet dealt with and room sprayed. Came back next day at 5 pm after a day out and room smelled again.
Wednesday morning fridge stopped working on 2nd day and we lost 2 bottles of milk.
Complained at reception to ask for another room. Transferred next door to 220 and had a promise of a discount. Keys didn't work, door for 220 had to be reprogrammed. New room had complimentary chocolate and water. The fridge had shelves and door rails and full toilet roll.
I AM WAITING FOR A REFUND.

No breakfast

Can’t fault the location, fresh clean attractive and functional hotel with good carpark and 15min easy walk to town and then a little farther to the golf courses. All staff friendly, welcoming and nothing too much trouble. We had a three night stay to visit son at Uni (25 min walk) and just did the touristy bits with ease. Had breakfast on two mornings and found both the continental or full breakfast choices to be of excellent range and quality. Accepting that St Andrews is popular in terms of accommodation, overall the price we paid was fair with Saturday being the premium night. Had a general look around when in the area to plan our next visit and expect to return to this hotel

Good

Only a 10-15 walk into the city center. Breakfast was available on property for reasonable price…great poached eggs. Next to 2 grocery stores … handy for sandwiches, snacks and drinks

The hotel was unbearably hot and as none of the windows could be opened, the whole place smelt musty and stale. Aircon in the bedroom stank of stagnant water so wasn't usable, which made sleeping nigh on impossible due to the heat. The bedroom and bathroom smelt really unpleasant, a mix of stale cigarettes and cleaning chemicals. The carpets everywhere were stained and dirty, and didn't look like they'd been vacuumed for a long time. The only positive was that the reception staff were lovely. Overall, a very expensive disappointment that marred our long weekend in St Andrews. We won't be staying there again.

Offers a great location at a reasonable price.
The hotel overall is clean and cosy. Staff are approachable and friendly and the food was nice.

The hotel seemed safe and quiet, the breakfast was very nice. The location is a bit too far from downtown considering the infrequent buses.

Nice stay, but pretty over priced for a premier inn. Breakfast not included

Went for breakfast with family and had great selection of the cooked favourites along with the finest continental choices. Customer service was fantastic, big thanks to Teresa who seated us and took the time to show us where everything was and checked back on our table and took some empty plates away. She also chatted to other customers and was just in general very polite! Big asset to the team at this hotel. Keep up the good work.