Premier Inn Newcastle City Centre The Gate

Treat

Great value for money, great breakfast buffet, kind staff, shops and restaurants around the corner. Zaap Thai was excellent.

Nice clean landscaped surrounds - one of the better PI settings I've seen, and a pretty safe location I would say. However I rang 11 times in the 24 hours before my stay to try and request a quiet room and each time 'the Virtual Receptionist' answered and told me I was being put through to (the human) receptionist. However every time the phone then rang for two minutes and then went dead. Where were all the humans?

I did eventually get a quiet room but it was adjacent to an extractor unit or generator which vibrated and hummed loudly all evening and most of the night and made the headboard of the bed vibrate at high speed (!).

The window couldn't be opened at all but the room didn't get stuffy and there was no outside noise (such as traffic) during my stay. Other guests were pretty considerate (it was Monday night).

The reception experience was very impersonal and the impression given was that the guests sort themselves out via touchscreens and do not require human interaction. This experience was cold and impersonal: you need to be greeted by a human and not a computer when you arrive at a hotel.

Great location.
Very good size rooms.
Very clean.
Only negative thing: We booked two rooms for two couples. Each room had a double bed and a single, but only one set of towels in each room. One room noticed before going to bed and went downstairs to get an extra set, but the other room didn’t realise until someone was already in the shower.

We always stay at Premier Inn The Gate and wouldn’t stay anywhere else.
We would like to thank Christina the Hotel Manager as every time we stay Christina is always so helpful and makes our stay more enjoyable. Christina is an asset to the Premier inn at The Gate.
I would also like to mention James and Lara from the restaurant they are also very helpful.

Very expensive compared to usual price. Bedroom was freezing. The heating wouldn't work. We went to bed with our clothes on

Cleanliness was very poor, fluff all over the floor, grime all around the taps, was very filthy, even a skid mark on the inner edge of the toilet seat, no soap in the hand wash or shower gel. Not impressed.

Car parking was unexpected and overcharged me which I could not get back the hotel said they could do nothing about it which was poor

Great location in the centre of Newcastle room was clean but the bed was tall so me being a small.person you need to jump up to get on the bed.bed was so uncomfortable the pillows were hard not a good night's sleep breakfast wasn't good sausages were chewy no eggs when I went bacon had more fat on than meat beans were nice overall iv had better nights in other hotels

Stayed at this location for 1 night as had a business meeting in town the following day. Very good service from the hotel and clean room. Nothing to complain about.

From checking in to going in the bar, great service, great staff and as always great beds..... there's a lovely girl who particularly stood out ..... Emily .....

My friends and I are in a rock band and over the last couple of years have stayed in a lot of premier inns.The quality of the rooms and friendliness of the staff has been consistent all over the country.

Just had a gammon that we waited for over 30 minutes, blooming steak knife was so hot you couldn’t use it,the chips and peas were like warm , so sad you weren’t even busy , do your job properly

Loud banging outside the room literally shaking the room from 5.30am. Was referred to the 'good night guarantee' by receptionist, called the number for it and was met with nothing but condescending attitude and bad service. Will not recommend the Premier plus rooms here. Disgusting.

Great location for the Hotel especially if going there for the nightlife. Room was clean and tidy but very dated. Very quiet hotel no issue with noise, Good value for money. FOH staff for breakfast friendly didn't manage to get names. Taylor the breakfast chef was friendly and pleasant, her paoched eggs were cooked to perfection, food was fresh and replenished frequently, can't comment for other meal times due to only breakfast during our stay.

Used this hotel on many occasions to meet up with family and always get an excellent service with clean comfy rooms. The staff are always friendly especially Jane and Tammy who always make you welcome and your stay special.

Staff very friendly and chatty room nice and clean and very quiet had a great sleep and a great meal it the beefeater next door will be back this time next year

The staff here are so friendly and helpful. It really makes a difference and adds another night onto our holiday! They work very hard and really care that you’re getting good value and enjoying yourself. The receptionist was lovely and Emily at the bar was wonderful and very knowledgable about the drinks options. We always look forward to staying here and will continue to do so!

Having to visit the area at short notice, my wife and I styed at the Premier inn, Newark for a night last week, and all was fine.
Staff were friendly and helpful.
Our room was a standard one, and none the worse for that, it had all we needed for a short stay...and it was my fault for not asking for an extra pillow.
The £5 overnight parking fee was a nuisance, but it's difficult to see how it could be avoided or 'built into' the nightly cost given the car park is shared.
The Beefeater next door is handy after a long drive.
Premier Inns do what they say on the tin, no more but no less.
Recommended.

Nice experience both at the hotel and beefeater. The staff were cordial and friendly. I would recommend staying at this hotel. The room was clean and shiny as well