Premier Inn Newcastle City Centre The Gate

Hotels
•
Premier Inn
10 (90 reviews)
95 Newgate Street, Newcastle-upon-Tyne, England, NE1 5RF , Newcastle-upon-Tyne , GB

Facilities

Breakfast available (surcharge)

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Uncomfortable beds

Categories

Cleanliness
6.7
Several reviews noted poor cleanliness and maintenance issues.
Service
10
Many positive mentions of kind and helpful staff, especially Christina and the breakfast team.
Location
9.7
Consistently highlighted as a great central location with easy access to shops and restaurants.
Room Quality
7.7
Rooms varied in quality; while some were clean and tidy, others had notable issues.
Amenities
8.7
Most standard amenities were provided; however, certain items like extra towels were lacking.
Value for Money
9.2
Good value overall, especially considering breakfast quality.
Food and Beverage
9.2
Breakfast was praised but overall dining experiences are unmentioned, leading to a balanced score.
Overall Experience
9.2
Mixed feedback leads to an average experience, primarily tilted by service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 01:45

Property Description

Welcome to Premier Inn Newcastle City Centre, your ultimate hub for exploring the vibrant heart of Newcastle-upon-Tyne!

Prime Location
Enjoy unparalleled access to local attractions, with Eldon Square Shopping Centre and Chinatown just steps away. Discover the rich culture at St. James' Park and the lively Quayside all within quick reach, ensuring every adventure starts at your doorstep.

Comfortable Accommodations
Unwind in modern, cozy rooms designed for relaxation. Our comfortable beds and fully equipped amenities ensure a restful night after a day of exploration, making it the perfect retreat for business or leisure travelers alike.

Delicious Breakfast Options
Kickstart your day with a delightful breakfast available for a fee, offering a variety of choices to suit every palate. Fuel up before heading out to experience everything Newcastle has to offer!

Don’t miss out on your perfect getaway; book your stay today!

Important information:

  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • General

    Professional property host/manager

Location

Guest Reviews

10
Based on 90 reviews
Cleanliness: 6.7
Service: 10
Location: 9.7
Room Quality: 7.7
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
D
Drew • family
10
Pros:

Treat

2026-01-09 • via Nuitee
F
Floor
10
Pros:

Great value for money, great breakfast buffet, kind staff, shops and restaurants around the corner. Zaap Thai was excellent.

2025-12-31 • via Nuitee
M
mdcano • NONE • Nottingham, Nottinghamshire, England
8
Great Stay, but Short on Towels-TWICE!
Pros:

Great location.
Very good size rooms.
Very clean.
Only negative thing: We booked two rooms for two couples. Each room had a double bed and a single, but only one set of towels in each room. One room noticed before going to bed and went downstairs to get an extra set, but the other room didn’t realise until someone was already in the shower.

2025-12-03 • via Tripadvisor
3
332lindajeans • Couples • London, England
10
Yet again always go the extra mile.
Pros:

We always stay at Premier Inn The Gate and wouldn’t stay anywhere else.
We would like to thank Christina the Hotel Manager as every time we stay Christina is always so helpful and makes our stay more enjoyable. Christina is an asset to the Premier inn at The Gate.
I would also like to mention James and Lara from the restaurant they are also very helpful.

2025-12-02 • via Tripadvisor
L
leecZ3301SC • NONE
4
Not impressed
Pros:

Cleanliness was very poor, fluff all over the floor, grime all around the taps, was very filthy, even a skid mark on the inner edge of the toilet seat, no soap in the hand wash or shower gel. Not impressed.

2025-12-01 • via Tripadvisor
S
sharonhK5384YY • Couples
4
Good location but that's it
Pros:

Great location in the centre of Newcastle room was clean but the bed was tall so me being a small.person you need to jump up to get on the bed.bed was so uncomfortable the pillows were hard not a good night's sleep breakfast wasn't good sausages were chewy no eggs when I went bacon had more fat on than meat beans were nice overall iv had better nights in other hotels

2025-11-25 • via Tripadvisor
M
M1736RDjakeb • Business
10
Clean room friendly staff
Pros:

Stayed at this location for 1 night as had a business meeting in town the following day. Very good service from the hotel and clean room. Nothing to complain about.

2025-11-21 • via Tripadvisor
F
F5417NGscotts • Family
2
"Good night guarantee??"
Pros:

Loud banging outside the room literally shaking the room from 5.30am. Was referred to the 'good night guarantee' by receptionist, called the number for it and was met with nothing but condescending attitude and bad service. Will not recommend the Premier plus rooms here. Disgusting.

2025-11-14 • via Tripadvisor
B
boxers409 • NONE • Barrow-in-Furness, Lake District, Cumbria, England
10
perfect breakfast
Pros:

Great location for the Hotel especially if going there for the nightlife. Room was clean and tidy but very dated. Very quiet hotel no issue with noise, Good value for money. FOH staff for breakfast friendly didn't manage to get names. Taylor the breakfast chef was friendly and pleasant, her paoched eggs were cooked to perfection, food was fresh and replenished frequently, can't comment for other meal times due to only breakfast during our stay.

2025-11-11 • via Tripadvisor
K
kjjess0p • Solo travel • Nottingham, Nottinghamshire, England
8
Good location
Pros:

Room was OK and clean, although did look out over a car park.
An easy walk from the railway station and close to the Earl Grey monument, which is central for shops and market.

2025-11-02 • via Tripadvisor
3
355traceym • Couples • Northumberland, England
6
Couples night out
Pros:

Stayed her last night, fridge doesn't work, told them last time we stayed it was broken, heating fan system didn't work either, toilet wouldn't flush properly also reported last time, and yes stayed in the same room as last time too, over 3 months ago

Lovely on reception yesterday let us check in at 250, and unlike the gentlemen that was on reception last time wanted 15.00 for the 10 mins we needed to check in early, yes I know we were 10 mins early!!, most places let you at their discretion

The room was clean , mould to the windows, shower screen, inch thick of dust above the headboard, yes its a big hotel, but these things ruins it, as basically human skin !!!!!

No chocolate in the premier plus rooms, I know times a re hard, but its the simple things you look forward too, my god the pillows were like bricks and now have a very sore neck, once again only 1 set of towels for 2 people , booking was made for 2

Can't fault the breakfast as lovely and 2 nice ladies in dining area, very cheerful and helpful

Hope the next time we stay is much more cleaner , also the spy hole blocked up with tissue!!!!!

2025-10-27 • via Tripadvisor
9
929nikij • Business
10
Brilliant staff much appreciated
Pros:

You always know what you are getting at a Premier Inn and this is no exception. Clean, simple and practical . Comfortable beds, great showers. Ok good.

The staff here particularly were amazing. With no exceptions, nothing was too much trouble and they were engaging and fun and personable. Great stuff guys!!

2025-10-16 • via Tripadvisor
7
701geraldiney • Business
10
Service with a smile
Pros:

A special shout out to Aidan M ,our wonderful server on 15 th October at the in -house restaurant of Premier Inn The Gate Newcastle. Pleasant , courteous , friendly and efficient -thank you so much Aidan -you made our evening ! 😊

2025-10-15 • via Tripadvisor
J
julietA1450KR • Couples
8
Premier Inn Newcastle City Centre
Pros:

Stayed at this hotel for a football game at St James Park. Real central location. The stadium is literally a 5 minute walk from the hotel.
The room was nice & clean, with the usual comfy bed. Aircon not brilliant, could have done with being a little more powerful. The breakfast was lovely, couldn't fault it and the staff were very engaging when we went down to eat.
To say its in the centre of Newcastle, its very quiet and bar being a bit warm due to the poor aircon, we had a peaceful nights sleep.
Would definitely go again

2025-10-10 • via Tripadvisor
S
Stephe_travels • Business • West Sussex, England
10
Comfy bed and pillows!
Pros:

I stayed two nights. Location wise, it’s right in the city centre near everything but well soundproofed…. I didn’t hear a thing either night (and I’m a light sleeper). The bed and pillows were really comfy. The room was spacious and laid out well. The breakfast was nice and the staff were all really kind and helpful (especially the lady cooking the breakfast each day). I arrived early so was able to store my luggage for the day before checking in later that evening!

2025-10-10 • via Tripadvisor
N
Navigator241475 • Couples • Carlisle, Cumbria, England
10
Co-op Hotel
Pros:

This was a trip down memory lane for us - this Premier Inn has been tastefully created from Newcastle's Co-op building built in 1880 retaining the character of that period.
Pre - arrival requirements were efficiently met, the room character, quality and functionality were excellent.

2025-10-10 • via Tripadvisor
S
samanthajV2403JF • Family
10
Family Friendly
Pros:

Family friendly, room was very clean. Staff were amazing would definitely stay again. Brilliant location as we had theatre tickets nearby.

2025-10-09 • via Tripadvisor
G
GlobeTrotting826018 • NONE
10
Super hotel break
Pros:

An excellent one night stay which was a bargain as it included breakfast. We received a warm welcome from the knowledgeable Receptionist. The room was clean and super quiet. The bed was very comfy. The hotel is well located for exploring Newcastle and only 10 minutes walk from the train station. There was a good choice of items for breakfast and everything tasted delicious.

2025-10-08 • via Tripadvisor
T
Traveler19777487710 • Family • Manchester, Greater Manchester, England
8
great location & super clean!
Pros:

Came here just to go to the open day at the university and was pleasantly surprised! So clean and the room was much larger than other premier inns I’ve stayed at. Really central location too which is perfect if you want to go for food/go on a night out (plus it’s a 10 minute walk from the train station which is such a bonus!).

2025-10-06 • via Tripadvisor
C
Cédric
10
Au pied de ST JAMES PARK
Pros:

hôtel avec un excellent rapport qualité/prix.
Il est situé à 3 minutes à pied de Saint-James PARK et à 5 minutes du Château.
Il y a un bon PDJ. Un restaurant GRILL est intégré dans le bâtiment.
Je recommande vivement cet hôtel ++

2025-09-21 • via Nuitee