Premier Inn Koeln City Centre

Hotel fairly good.. staff terrible. Zero customer service skills, nowhere to drop bags when arriving early. Staff quoted we would be lucky of the rooms would be ready for check in time.

Had a lovely couple of nights at this premier inn. Clean, comfortable and great location. Parked at the convention centre for £10 for 24 hrs as premier inn car park full. But it’s just across the road.
The staff were fantastic. Drew was very friendly and helpful, nothing too much trouble. Katie was great too.
A lovely couple of days

I didn’t actually stay at Keswick due to a family emergency. However before the emergency I checked in, which was typically easy, and spent an hour in my room which was what I’d expect. I then had to leave to get to Barrow-In-Furness as my brother required an emergency operation. Upon explaining the situation to Drew, the Duty Manager, he couldn’t have done more for me. Offering support, assisting in booking me a room in the Premier Inn in Barrow and showing genuine empathy. Upon arriving at Barrow I was informed Drew had organised a complimentary breakfast.
Very rare to receive such personal, honest and caring service. Thank you Drew and thanks Premier Inn.

No chef on Sunday for cooked breakfast
Worst of all when it rains heavy the noise of the rain on the metal window cills is enough to wake you up
Stopped in better premier inns

Great location, room was so clean, comfortable bed and the breakfast was amazing!! thanks to the Chef (Justin), can definitely recommend

The bed was too hard not like the comfy beds Premier inns are renowned for and the ones we have stopped in before. Both me and my wife did not sleep well because the bed was too hard. The chef did not turn up for two of the 3 days we stayed even though we had Pre Paid for 3 morning breakfasts.

Hotel location was excellent. Staff tried hard and very friendly and polite.
Parking was an issue.
TV remote didn't work, despite being reported.

This was my first stay at a Premier Inn (PI) in 15 years, and their standards remain impressively high. I thoroughly enjoyed my time there. Upon arriving at Keswick PI, the staff were friendly and went above and beyond to help whenever needed. My room met all my expectations—it was spotless, well-organized, and included all the extras of a "plus room." The hallways were incredibly quiet, and the meals were outstanding. The dishes I tried were delicious, the restaurant area was clean, tidy and offered fantastic views outside.

A welcome return to the Keswick Premier Inn, a definite asset to the area. Often the rooms are too expensive but was able to book a room for one night with the bonus of a free breakfast. I couldn't fault the stay at this hotel, only a couple of minor issues, the shower gel was unusually completely empty and the check in machines were out-of-order, the face-to-face check in was efficient. The room we had was a great location on the top floor with views of the hills.

Very comfortable and enjoyable stay. Friendly and help staff. The biggest plus was it didn’t stink of dogs unlike the rest of Keswick.

Typical Premier inn. nice clean room, very comfy bed. the staff were ok, but a bit slow. food was ok too but the breakfast was 30 mins late, ment to be at 6.30 but it opened at 7.00 which was a bit of an issue as we had to get out quicker.

Had a great stay here, everything from checking in- with David- to room, all the breakfasts, all the staff was just great.
Sarah who we dealt with the most was just so friendly and helpful, always smiling and cheerful and set our day off to the right start.

Great hotel, great location in the centre of the town. The staff were really friendly and helpful ensuring my staff was relaxing and stress free.
Limited parking but there's an area at the hotel so you can park to drop off your cases and they explain where additional parking is available just over the bridge less than 100 yards away.
I only had the full breakfast and can recommend it as a great way to start the day.

After driving most of the day we arrived tired & weary we were met by Drew (Reception) who was bright welcoming & extremely helpful, he assisted with our parking issue & remained bright & chatty throughout. I don’t normally leave reviews, but l feel this type of welcome is becoming rare & praise where praise is due!!

From the minute we stepped into this hotel to leaving was a fantastic stay.
The room was very clean, warm, coffee and tea facilities and had all one needed for a 2 night stay very comfortable stay. Close to the abundance of shops, cafes and pubs.
The boat trips was a must to appreciate the amazing scenery we are lucky to have on our doorstep.
All staff went the extra mile and a big thank you to Drew who definitely has that people person skills with the biggest smile. He worked so hard and was aims to please all tea facilities and had all one needed for a 2 night stay very comfortable stay. Close to the abundance of shops, cafes and pubs.
The boat trip was a must to appreciate the amazing scenery we are lucky to have on our doorstep.
All staff went the extra mile and a big thank you to Drew who definitely has that people person skills with the biggest smile. He worked so hard and was aims to please all his visitors. He is definitely a big asset to Premier Hotels. Well done Drew and Thank you for making our stay so memorable.

Hopefully we will be back soon👍

Have stayed here 3 times now, rooms always spotless and breakfast has always been plentiful. Unfortunately on this occasion we did have a medical issue and an ambulance was called. The staff were wonderful and efficient with many thanks to Adam, Paul and Sarah. Hopefully we’ll return in December.

Premier Inns never disappoints, this one in Keswick was exceptional, good location with friendly staff and excellent breakfast, will definitely return

The staff are pleasant enough, but they are inattentive and untrained. The hotel is modern and clean, but is situated in a poor location. Where is management?

The room and location are good.
We ordered breakfast at £21.98.
We waited for ten minutes for hot food to come out, all there was were hash browns and beans I asked weather any sausage, bacon, black pudding and eggs where coming. Chef replied another 6 minutes at this point we asked for a refund and was issued one although it will take 10 days so we live and hope. Don’t waste your money on breakfast there are plenty of cafes in the town

I stayed here with a group of work colleagues last week. We were conducting field work in the area and got an absolute soaking (even wearing waterproofs etc). The two ladies running the hotel bar and restaurant area were very kind and allowed us to come in and use the facilities to dry off, and even make coffees to warm up even though the restaurant had closed and was being cleaned and we had officially checked out a few hours earlier. Fantastic customer service, we will be back.