Premier Inn Edinburgh Cc Royal Mile

From the outside it looked like a normal
Premier Inn. On check in it was apparent that they were very short staffed as it took ages for anybody to respond to the buzzer (all the self serve check in desks were out of order).

The room - it was awful. Filthy threadbare carpet, marked walls, black mould in corners of room and in the windows.

I had to make several trips to reception as the 2nd key card wasn’t working, the third bed hadn’t even been made so I made it myself but the sheets had blood on so I had to request a clean set. There was no toilet roll and only one towel between three of us for two nights. Some of the electric sockets didn’t work and all the housing had come away from the wall so it wouldn’t have been safe for children.

I paid extra for a ‘room with a view’. The view consisted of the Edinburgh Council offices and a row of homeless people living in tents.

It cost around £550 for two nights which was robbery. I think joining the homeless in a tent would have been no worse.

Never again will I use Premier Inn.

The check-in was poor. We were eventually served by duty manager, who was very mumbled and couldn't wait to pass us our room key and move on. Our room was very poor as we'd paid for Premier plus room. It wasn't clean, there were marks on desk area where a spill hadn't been cleaned up. The fridge and kettle were dirty. The headboard has a piece missing. The bed was lumpy and squeaked every time I moved. I went down to reception to see if we could have a better room. Eventually after a long wait someone came to reception and I was told we could move rooms the following day as they were fully booked. Not a lot we could do but spend the night in the allocated room. Something in roof space was noisy all through the night. In the morning the young lady on reception was very helpful and assured us she would sort another room for when we returned. On returning we were given a new room. Much cleaner but still a lumpy bed!!
Stopped 3 nights in total for our Ruby wedding anniversary. At breakfast the food was ok but service was poor with one member of staff behind counter more interested in his mobile phone. Question mark over hygiene practices. We had stopped at this hotel 2 years previously and had a wonderful stay. What has happened? We have stopped at many Premier inns over many years but this has been the worst experience ever and I question whether we will ever stay at a Premier Inn ever again. Really spoilt what should have been a wonderful time. Maybe AIRBNB next time.

AVOID! THE WORST HOTEL ANYONE COULD STAY IN!
I would give this hotel minus stars if I could. Absolutely filthy hotel.

During our stay, we encountered several issues that significantly impacted the quality of our visit:
List of issues below:
1) The room was not properly cleaned upon arrival. The bathroom had visible mould, and the linens were stained.
2) Paint peeling on walls, skirting board, laminate pealing and burn marks on shelf and desk.
3) Stains on carpets and chairs.
4) Headboard torn.
5) No hot water from sink tap.
6) Damp above window and air conditioning vent
7) Dirty walls & bathroom bin.
8) Mould in bathroom and around window.
9) Chip on bathroom sink
10) Dirty hard child's bed with dirty stained bedding.
11) Rude staff (lady who works from 3pm onwards refused to change bedding as she said there was no point as all the bedding is the same.
We would have moved hotels but as it was half term there wasn't any availability elsewhere.
After raising our concerns we did get a full refund.

Very disappointing. The bedroom had thick dust in the corners. The white sealant around the bath/shower was stained black and the grouting was black with dirt. There was dirt in the corners of the bathroom also. The corridor (3rd floor) did not appear to be clean and fresh.
I wont be back.

Perfect location for shopping , Christmas Markets and everything else in between. Great breakfast. Indian restaurant next door is amazing but you need to book

The desk is unmanned most of the time, generally there seemed to be a shortage of staff.
Our room was on the fist floor and was level with a staff smoking area. The net curtain was on the floor and the dark curtains had to be closed all the time making the room very dark. There is mould in the bathroom and generally the rooms are tired. The premier inn in Princes Street is a much better option.

The location is great , very near the main station and many of the famous tourist attractions. Great view from our room.
Rooms are well appointed with comfortable beds, extra pillows and bedding available. Tea/coffee making facilities, good bathroom with bath and shower and plenty of room to store/hang clothes.
Breakfast here is great and great value for money bearing in mind that just one coffee and a pastry in this highly priced area could set you you back £7-15! Breakfasts are huge here, eat as much as you like continental and full English available for £10.99!
Premier inns are always great value for money as they are usually in great central locations, they are clean and comfortable.

Location was good for tourists for the city centre with some close bars/attractions.
However on arrival we were given a room which belonged to someone else, luckily we were not the type of people to take advantage but I would be unimpressed if it was my room someone else had been given, no disrespect to the reception staff as this is likely to happen at times and it was sorted very quickly.

However the bedroom once we entered, the bathroom was full of black mould by the bath, with mould and blood stains on the roof, with mould also evident by the window stills. Generally unclean due to this and unleaded at the room considering premiere in is a usually respectable business and normally very clean.

Great location for the royal mile. Nice breakfast also chef did us poached eggs very nice of them . Had one member of staff who was a bit straight faced and didn't appear welcoming. But all others were helpful . Arrived to only one towel so had to ask more as we are a couple.Bathroom needs attention as there was quite a lot of mould around the bath , and smelt a little damp. Only four coat hangers between us.

We were unable to check in early so left our case in secure room. When shown to our room it was awful. The smell was shocking. The bathroom had black mould on the ceiling and walls. We asked for a room changed and they did it for us. That one wasn't much better. Without us asking, they upgraded us to a Premier Plus Room. While we were very grateful for this (it's not the staff's fault) this room was very tired. The foot stool was very tatty and material was peeling off as was the trim on the dressing table. The sink tap was plumbed wrong, you couldn't move it to the left into the hot position. Only cold water came out. Bizarrely, the hairdryer cable was screwed into the wall only allowing about 1 foot of cable to be available. I could barely get the hairdryer to reach the top of my head and I'm a small person. A tall person would have no chance. At breakfast nothing was labeled so we had no idea what the 'pink stuff' in a large bowl was and we just presumed the white stuff was Greek yoghurt. None of the juices were labeled. Everything just seemed ½ hearted. The staff on reception were great. Very accommodating and happy to advise re eateries nearby. We felt sorry for them as we weren't the only people with room issues. Yet they carried on in a very happy manner. The plus side to this hotel is that it is 3 minutes walk to the railway station and 100 yards from The Royal Mile. We wouldn't go back but would book the P. I. on Princes Street instead. That has the wonderful Bar+Block restaurant attached to it. Almost forgot ..... The restaurant was closed on the night we arrived (staffing issues) We stay all over the country in P. I. and this one has had its day, sadly. It's only the staff that are keeping it going.

Great hotel, good location, rooms are a little tired with peeling furniture, reception was great, especially with the very difficult customer in front of us while checking in, breakfast was lovely, will def consider staying here in future

Excellent location for accessing the Royal mile (you literally walk up one of the side roads and you are on it). Room was ready for early check in and was clean and tidy as expected. There was only one towel which was rectified at reception. We had breakfast included on the Wednesday, Thursday and Friday morning. Wednesday and Thursday were fine and everything was available. Friday however didn’t have a full array of items and nothing seemed to be available all at once. For 10 minutes bacon and sausage were available. Then they would go and then eggs and mushrooms were only available. I had to wait 15 minutes for it all to be available together which was frustrating and the reason for a knocked down star. Some of the staff were wearing non uniform also (tracksuit top and joggers) collecting plates which didn’t look professional.

Those minor things aside it was great for visiting Edinburghs tourist sights and I would stay there again if in Edinburgh

Great location. However the hotel was not very clean in the main areas, arriving at 3pm the breakfast and bar area floors very unclean. The room had no ventilation, smelled damp and after a shower the walls ran with condensation. A/C ineffective. Breakfast was poorly prepared, fairly lacklustre approach all round, not what we normally expect from a Premier inn. I suspect poor daily team management.

Poorly maintained short staffed

After paying £15 of my hard earned cash for early check in I was kept waiting a short time until my room was ready. I had paid for a premier plus room with a view.
The first room bed headboard was worn so I asked to change rooms, it was exactly the same. The manager agreed that the rooms coukd do with a refresh and offered a 20% reduction in price plus 3x free breakfasts 1 for each day of my stay.

The mattress is worn out as when you get into bed it doesn't offer support and you hit the bed stead.

In addition to the worn out headboard the chairs were all worn which didn't look great and there was a light out in my bathroom which didn't get fixed despite being told by the manager it would be.

The restaurant was rebooting only I went down at 1730 and was told it was fully booked, there was no one in. At 1800 after ordering in food there was one family of four seated in the restaurant. The guy on reception said there was only one cheif and they limited the numbers and he was only doing what he was told.

The good - not too far to walk to the railway station.

IN DESPERATE NEED OF RENOVATION.

Great location , basic rooms but clean and comfortable could do with a little more hanging and drawer space.
Breakfast prices good and good selection.
Gonzarlo the young man on reception was very helpful and gave us a great recommendation on an Italian restaurant, Gordon's.
Very helpful young slim lady with long hair on reception .

Awful experience from check in to departure. Paid for early check in to be told there isnt any rooms available... (after a 10 minute wait to check in) also hasn't been refunded.

Room was dirty and in severe need of a freshen up, bed sheets were like bin liners, pillows were thinner than my palm, good luck drying your hair... and asthmatic blowing on your hair would be quicker.

Locked changed while we were there and unable to get into the room.

Brilliant location, 5 minutes walk from train station.
Easy access to all sights and transport links.
Staff at the hotel are all brilliant and very helpful with any need or requirement that you may have.
It is a family hotel with a breakfast and dinner menu fit for all. If any special requirements you can speak direct to the chefs or the waiting staff.
The family room we had was an exceptional size with plenty of space on the top floor. There was no noise from other rooms or from the street outside.
The only downside was that the room was a bit tired and in need of a little TLC but that was outweighed by the space in the room and the view over Edinburgh from the window.
Overall it was a fantastic stay at this hotel and will return without second thoughts.

First time staying at a Premier Inn and we picked this due to the location, being close to Waverley station and the Royal Mile. Location was excellent. We arrived very early and no one was on reception but we found a staff member in the restaurant who thankfully let us stow our luggage until check in. The room was a decent size for a family of 3 and the room was basic (no fridge), the furniture though was peeling, the desk had a large strip of laminate falling off it. The bathroom was clean and the shower had decent pressure, although the whole room steamed up after a short shower.
There wasn't alot of toilet roll left in the room for our two night stay but we did manage to get some when we seen a staff member cleaning another room on our floor.
Found the prices quite high, per Australian standards anyway, but it was one of the cheaper options we found in Edinburgh and it provided us with a good base for a couple of days in the city.

Stayed for 2 nights, the room is clean, staffs are friendly. Hotel is very close to royal miles and everything. Highly recommend this hotel if you want to stay close to Edinburgh tourist hot spot. Also very close to the train station which is very convenient no need for public transportation.

Comfortable room, courteous and professional staff and a well located near the Royal Mile.