Premier Inn Penrith

The room was tidy but we found dust on bedside tables on top of headboard on picture.
There was dust on the bathroom floor.
Thank goodness we aren't allergic to dust

Warm & comfortable bed, helpful & friendly staff.
Would definitely visit again. Very clean & tidy with fresh bedding & towels!

We stayed 4th November and then 17th on our return journey. The lift wasn’t working on 4th and we were not happy on the 17th when we found we were on the first floor and the lift was still not repaired!

Usual standard for PI but as is becoming more and more common no food or bar offered except for breakfast. We were booked fri and sun night. Cancelled the sun after staying the Friday. Were VERY regular users of PI's for groups of 16+ all over the country. Having a serious think about whether that will continue in the future! Only saving grace about this one was friendly and helpful staff.

Good location next to a huge sainsburyparking is tight , rooms comfy and staff good , stayed only one night but would return although not. Cheap

I wanted somewhere to stay on the edge of the lake district and this was convenient. on arrival seemed good outside,easy to park. booked in but not told the lift not working,found out myself! so 2 flights of stairs with bags. room was clean,although did notice later marks on the bathroom ceiling that looked like mould. shower didn't have much pressure and took a while to get temp right. I'd booked an evening meal as part of the package,service was excellent but unfortunately the beer battered fish and chips I'd ordered wasnt,not beer battered and very bland although the ice cream was lovely. the bed as usual very comfy but sleep not great as my room faced the stairs door and with the lift not working it was banging several times during the night. breakfast the next morning delicious as always and the staff amazing. ive stayed in several Premier inns and this one was tired,my stay okay but not the standard ive come to expect and why I stay in them. I would consider the hotel again but would eat elsewhere.

Booked this hotel as an overnight stay to break up our journey to the lakes.

We arrived at 7.15pm. It was dark and the hotel is quite tricky to find. The car park is so poorly lit, so hard to navigate parking.

The girl who served us was very friendly but advised us that the lift was broken. We were on the 2nd floor with heavy bags. We found this a struggle with heavy bags, and my husband has mobility issues which did not help either. The stairs were absolutely filthy. I don't think they had seen a hoover in a long time.

We were advised that food was stopped being served at 8pm, and it was a 'bottle bar' that was closing at 9pm. After a long journey we wanted a few drinks and food. But we opted just for drinks as the bar/restraunt area had a strong smell of cooking grease, and it was so cold as the aircon was blasting freezing cold air. The food ventilation system must be broken. The bar set-up is very odd. This public space had no music or anything, making it awkward and uninviting.

We had a premier plus room which was fine, sainsburys bottled water in the fridge is not a good look though. Would not stay here again. The manager needs to put some effort into this hotel.

Just returned home after a lovely weekend away.
Great location , free parking and 2 lovely breakfasts. Room on the first floor lovely.
The lift was out of order but the lovely lad checking us in offered to carry our case to our room .
Every member of staff was well mannered and pleasant.
We will definitely return.

By far the worst Preier Inn I have stayed at.
I arrived tired and hungry at 7.10 pm on Saturday, No one was on reception so I pressed the bell. I repeated several times and no one appeare. After over 10 minutes I went hunting and found one overworked girsl in the kitchen. She xplained she was the only staff memebr in the whole hotel and I would need to wait until she had preapred and served the last diners. After 5 more minutes she arrived appologetically. I have no criticsm of her. She gave me the key to my room on the 2nd floor and said I would have to walk up as the lift was out of order. I wanted to eat but the restaurant had now closed as she was stuiggling to deal with other guests. I struggled up stairs with my heavy bags and the stairs were filthy presumably as every guest had to use them. The room was clean but freezing and I turned on air/con heating which was incedibly noisy. I wondered why it was set at max but ralised when it had only reached 19C after 3 hours.

Unfortunately the breakfast was abysmal. We arrived at 850am and there were hardly any breakfast items left. No muffins, croissants, bread, yoghurt, fruit juice. Had to ask 3 times for them to be refilled to be told there was a muffin shortage and then half an hour later we were told the croissants would be another 15 mins! No pancakes either. I managed to get the last scraps of bacon. The young man running the breakfast was clearly very poorly trained and lacking in confidence too. A man, who I presume was the manager, said he was taking a delivery in at the time so couldn't help. We were given back the cost of one breakfast but it did spoil the stay for us.

nice clean hotel, had a lovely nights sleep, parking outside,right in the middle of penrith, breakfast was good and all staff were lovely and helpful

Upgrade to a plus room, it's worth it. Super friendly staff. Convenient parking. The room was cosy and quiet and very clean. The bed was very comfortable.

We stayed here as a base to explore the town for a day before attending a wedding. Great location, comfy beds and great facilities in the Premier Plus room. Only disadvantage was being on the second floor, the window didn't open, causing us some discomfort as the air con was not working correctly. Although being remotely reset and appeared to work from the main panel, it was still showing and feeling like 25 degrees!

That being said, the staff were great, friendly and polite while still being professional. And free parking in the town too, with just about everywhere walkable.

The accommodation was fine and the parking nice and easy.
On the flip side, check in was suboptimal and a hot breakfast was not available on one morning. This despite them charging a very high price, much higher than I have paid in the past.
My friend, on check in, was sent to two rooms that were occupied before success with the 3rd one.
The hotel was full in the morning and particularly busy with cyclists about to take on a long ride plus golfers about to play 18 holes. No hot food at breakfast to sustain these people on their way. The chef called in sick apparently and obviously there was no plan B, not good.

Excellent service and incredibly helpful staff..
On my first night there was an issue with a food delivery, but to their credit, the staff were very understanding of my 'wittering '..

The hotel is lovely - great location, and yes, I did get that uninterrupted, comfy sleep.

Completely recommend!

Really good check in and super service from Phoebe. She made us totally welcome and looked after ne and my disabled wife.

Clean & very friendly staff. Near the supermarket, Parking & main highway.

Great central location.
Rooms clean and tidy, pricey for one night in September.
Could not lower air conditioning to preferred temperature and with sealed windows, did not have the best night's sleep.

This hotel spoiled the experience of being in Penrith on the last night of our trip; we were charged extra to check in 1 hour early, even though the rooms were ready. I then had to try to sleep with a constant buzzing noise in my room and being on the ground floor, doors banging and people upstairs walking around. I tried to move rooms but it was full. I will never use Premier Inn again.

Always warm and welcoming at Premier Inn Penrith.

Good access to lakes and surrounding beautiful countryside.

Clean rooms and great local places to eat.

Phoebe on reception and her team are very knowledgeable about the local area.....

If you're in Penrith it's a great base to be from...