Premier Inn London Chiswick

I just want to say that there are some of those you meet who cater for your needs in this business whom you love and those whom leave a disappointment 😞 The younger females within the restaurant were rude and uncaring natured and I believe need better training for thier mannerisms ect,But that's my only complaint as this hotel is great otherwise,The managers are fantastic and very business like,But this one woman sisay she was amazing and made me feel special shes so loving and kind and one of the hardest workers thier that made my stay that extra special, I hope shes given a promotion she deserves it and I would say this hotel would not be so great a stay without her.

In my personal experience, I would strongly advise not staying at this Premier Inn under any circumstances. During my visit, 8 cars — including mine — were smashed in on the same night in the car park right beside the hotel. When I spoke to the manager, I was told this has happened before, which means this is a recurring and known problem.

Despite knowing this, the hotel offers no warnings, no visible security, and no clear signage explaining that the car park is operated by a third party. Guests are left believing the parking is part of the hotel — until something goes wrong.

What shocked me even more was the hotel’s response. There was no help, no empathy, and no sense of responsibility whatsoever. Premier Inn immediately distanced themselves and left guests to deal with the damage entirely on their own.

Based on how this incident was handled, and the fact that the hotel seems aware of ongoing break-ins, I personally would not stay at this location again — and I will be extremely cautious about using any Premier Inn in the future. If something happens to you or your vehicle, in my experience, you will receive no support at all.

For your own safety, money, and peace of mind, I would strongly recommend staying elsewhere.

The staff Smriti was really very friendly. Hard working. Helped us with whatever we needed. She does an excellent job. She is an asset to this hotel.

Overall 4/5. Most people know what to expect from a Premier Inn. Location is 10 minutes walk from Chiswick High Street and is ideal if driving. Hotel layout is odd, building is back to front. The reception desk is 2 floors up. Its a bit of a maze of corridors to get in and dosent have that welcoming feeling most hotels have. Everything else is functional and room is a good size.

We stayed at this hotel for a couple of weeks and had a fantastic experience. The property was clean and well maintained throughout our stay. Check-in was smooth, and the staff at the front desk were very pleasant and helpful.

A special thank-you to Sisay in the restaurant—she was wonderful and took great care of us every day. Warm, attentive, and professional, she remembered our preferences and always made us feel welcome. We also appreciated the excellent housekeeping; Florentine kept our room spotless and made us feel right at home.

Overall, outstanding service and a comfortable stay. Highly recommended!

Good value for money. Room was very quiet despite being next to a busy roundabout and major roads. Easy to walk to Chiswick high street where there are plenty of places to eat and an assortment of other shops including Tesco express and Sainsbury's.

Standard P Inn set in a good location for leafy middle class area. Abundance of shops pubs restaurants and transport links all within a 10-15 min walk. Tip 1 - ample car parking spaces if needed. Tip 2 - bus 533 around the corner takes less than 10 minutes to Hammersmith tube unlike bus 190 which was recommended by reception as this bus take 45 mins from the same stop.

basic room, comfy bed & quite despite busy road outside. Allergy options at breakfast, just need to ask for Free From menu.

I have a 7 night stay here for work, the staff here are great, they really want to make sure you have a wonderful stay, the bar man is so lovely and helpful and is also in the restaurant, the lady Nandini who was in the restaurant was excellent. The whole front of house staff are a credit to your company.

Firstly be advised that unless you're driving this hotel is isolated if arriving in non day-light hours. I am 6ft2 tall and 6ft 2 wide male and can look after myself but I did not feel safe coming back late evening.

That being said you are near Hammersmith and Turnham Green and Uber's are a plenty.

From the outside the hotel looked terrible and I thought it would be so noisy with the corridor to the M4 on it's doorstep. It's fine for traffic noise.

The rooms were tired. My toilet seat had a dodgy brown/orange stain on it and my friends room had a puddle on the floor on check in!

Staff were either excellent or poor.

Would I stay again? Depends on where I wanted to be and the cost.

Buses leave every 15 minutes to and from Hammersmith. Service 533 is quicker and the 190 goes via Chiswick High Road.

In summary if in West London, or it's cheap great.

If you're on your own or coming back late evening consider options.

Breakfast was delicious though

Loved the location perfect for what we wanted short run to London and underground services. Quiet despite being busy outside. Food was good rooms were good can't fault it will visit again

Great experience. Very good value for a family room. Excellent location for a wedding we were attending at Chiswick House. Very comfy beds, clean room, friendly welcome. Very accessible car park.

I enjoyed my stay at the hotel, fast check-in process, great staff especially Tim at the reception n quiet nights daily.

Great service from Harry and Abdul. Good safe parking. Good place to stay when working at Olympia. Plenty to do with a 10min walk.

Premier Inn Chiswick was the usual high standard I on,y had one problem.

The receptionist who booked me in had no idea on the law regarding Guide Dogs he had to check with his manager that we were allowed to book in this was bad enough but when we came down to dinner 30 min later her refused me entry to the dining room saying no dogs as they were serving food.

I was told the guide dog had to stay in the room I refused and he did serve me but I felt that we were nit welcome.

Premier Inn have a responsibility to train all their staff on the law and rukes regarding guide dogs.

I will nit return to Chiswick Premier Inn but have stayed in many Premier Inns over the years so I know this was an isolated case but still unacceptable.

Very comfortable place to stay. Nice staff. Location could be better.

Excellent customer service, the lady that checked us in was very helpful, went through the meal deal option with us and reserved a table for us, room excellent, very comfortable. Food delicious and all the staff very help and friendly, nothing was to much trouble. From getting vinegar to explaining where we could get extra milk for tea in our room layer. Waiter was very helpful only one bottle of peroni left but came with an alternative. Would come again.

Today at dinner both lady’s Julia and nandini where fabulous and so was our food amazing which we spoken to our chef Ronwell

I stay at this hotel most weeks for work, Nandini and Juliet always go the extra mile to make me feel comfortable feel at home.