Premier Inn London Woolwich Royal Arsenal

I will never stay at any hotel of this chain again due to their poor attitude toward guests’ belongings and their terrible customer support.
I left behind an expensive piece of clothing at the hotel — when I got home (a 2-hour train ride away), I went through all my luggage and couldn’t find it. I am 100% sure I forgot it at the hotel. The support team told me over the phone that nothing was found in the room. My written request asking them to look for the item received no response at all. I have no idea how it could have disappeared, but the fact remains: I can no longer trust that my belongings won’t go missing during cleaning, for example.
Therefore, unfortunately, I will have to stop using this hotel chain to ensure the safety of my personal belongings.

Excellent location...staff so helpful and friendly. Rooms and restaurants spotless. Breakfast was lovely will certainly be returning

Clean and good location; not sure it was really necessary to keep us waiting when I tried to check in 7 minutes early and then ask for £15. It takes years to build a brand and apparently 7 minutes to ruin it!

The lovely lady who helped us check in was extremely friendly and helpful and the rooms and whole hotel very clean. Breakfast was plentiful and fresh and was constantly being replenished.

We saw Radiohead at the O2 arena and this hotel is perfect and convenient. The queue for the tube was miles long for going back into London which made our trip back to our hotel so easy. We just jumped in the number 161 bus and were home in just 25 mins from when we got out of the stadium. A perfect place to stay for the venue .

Rooms were tidy and very spacious. The hotel is in a great location and very easy to get to. The staff were lovely in particular Sharon who was very helpful. The price was great value and I would definitely come back if I was going to magazine again in London.

A great stay at Premier Inn Loughborough. Night out with friends. Quick check in with georgie. Room was very nice, clean and comfortable. Had drinks in the bar . All staff were very pleasant. I had a great nights sleep. Restaurant and breakfast was tasty . Good choices on the buffet

One of the best and clean hotel in Woolwich arsenal the rooms are clean services 100 percent on point, when you visit ask of (Sharon) she was nice and welcoming if you ever find yourself at the hotel ask of her. Also the view that over looks the Woolwich dockyard is wonderful, wheelchair access is available among other things. And before I forget they are currently doing some children charity work so please do not forget to donate please guys.

I have visited this hotel regularly throughout most of 2025 for work purposes. There is always a great atmosphere. I feel at home, welcomed, and valued as a customer. It is clear the whole team care about my experience of their hotel and hospitality. They work hard to to ensure my experience is positive and are never intrusive. I will continue to use this hotel and space for my work as it provides exactly what I need to be productive in a friendly, homely atmosphere. Well done Team.

The hub was exactly what we needed, for location and access. Be aware there are no tea/coffee making facilities in the room but the reception area is open 24hrs

We had a very warm welcome on check in. Our room, a bigger double room, was very clean & comfortable. Touchscreen controls for lighting & temperature are a bonus for your comfort. There is a coffee machine & other hot drinks available 24/7 in the lounge/restaurant area. Breakfast is cheap, basic but adequate and there are numerous coffee shops/cafes within walking distance. The location is excellent if you want to visit St James's Park, Buckingham Palace, The Mall, Horseguards Parade, Downing Street, The Cenotaph etc, all within walking distance.

Staff was extremely helpful and Lorenzo was going out of his way to accommodate requests and queries.
The room and stay was great and had fun at the bar

Although tucked in a side street away from a main road and surrounded by building construction, the hotel is surprisingly big inside. There is limited room to move around in the guest lounge, and as I have mobility issues this was a bit of a challenge, however the place is spotless, warm, comfortable and the bedroom was surprisingly big! Space to walk around the sides of the bed without the need to crawl across it. So comfortable too. The bathroom was again spotless and the shower awesome with the choice of 2 different shower heads. For a budget hotel, it certainly delivered and we will stay there again.

Due to a student i have in Loughborough I stayed at this hotel. I plan to visit Loughborough quite often. Unfortunately this was my first Premier Inn stay and it came with many surprises. Some of them totally unexpected. First time ever it happened to me in a hotel to ask for a room clean service. When I asked they told me it was written in small print in the back of the key card. Like i ever read key cards!!!! The least he could ask was "is this your first time at premier inn?" here is how we work. Unfortunately he gave me the impression they avoid to say it so that they can save costs.

the second issue was the internet speed. It was horrible. Guys this is 2025. You cannot have dial speeds and expect guests to pay for internet. Why don't you do the same for electricity or water? No further comment - see pic.

the 3rd bad experience was that during the evening I wanted to watch a match, have a drink and a snack. I was told I cannot watch the match and have a snack unless i move 3 tables back due to "restaurant" rules. So we had to watch the match, plan dinner at half time and then go back to watch the match! Of course in the morning at the same table they served breakfast without any rules/issues!!!!

Last was the rudeness of the specific person that handled us. He was always unpolite, rude, and paternizing us. To state the obvious he was not busy and in fact watching the same match as me. Can't say the same for the 2 nice ladies that run breakfast. They were very polite and run like headless chickens to serve a huge number of people.

Unfortunately as the location is convenient i might choose to stay again at this place but i know now that i will ensure i have minimal interaction with the staff and facilities/

Lovely stay!Excellent location!Lovely staff.
Breakfast cheap and light,free coffeee 24/7.and Smart room amenities!

Friendly staff, great location!! Rooms are cleaned as well, depending on the season the room rate it’s not that much as well.

One of the worst experiences staying in a hotel, checked in on a very cold night and the room heater wasn’t working, I couldn’t sleep because the room was cold and had to trigger my partners asthma, reported, wrote an email complained about it and nothing was done. Not a good experience at all

Nice modern hotel, great position just two minutes from Woolwich tube station and 4 mins from Woolwich Arsenal DLR station. Ideal for walking along the Thames path or exploring the Woolwich Arsenal complex. Slightly further out of the Centre but most places accessible in around 20 mins by tube.

Extremely helpful staff, nothing was too much trouble. Great service, clean rooms and good facilities. I would recommend a stay at this hotel 🙂

The staff here were both welcoming and friendly. I was especially impressed by their willingness to help and attentiveness to food allergies. I felt both comfortable and safe during my stay here. The room was clean and well maintained and the breakfast was great. I would highly recommend premier inn here in the future.

Room was way too hot when asked for heating to be turned down on 2nd night worker said she would do this but laughed at me, at 2.30am husband went down again and worked did turn it down but took ages to cool down enough to sleep ruined the experience. If advertising aircon make it good enough to be effective.
Location was good and room was clean.