Premier Inn London Farringdon - Smithfield

Very comfy, clean and good sized room. I was in London for business so this was perfect for me. The staff were really helpful and friendly.

Good location but did not feel secure. Nice room, good staff and food. Decent prices for central London. Reception never manned and anyone without a keycard is able to walk into the hotel right to the bedrooms. This needs to he urgently addressed

The colleague who dealt with me when I arrived was very welcoming and accommodating to me she was very pleasant I wish I had gotten her name to personally thank her

Excellent staff, clean and comfortable hotel ideally placed for the Barbican and city. Excellent breakfast. Great value for money.

Fantastic stay at this hotel. Everything we needed was nearby. Room was very clean; soap and shampoo were lush; shower was fabulous.

Nice place price/quality. We stay for holidays, the bed was comfortable, the people kind. We asked for cleaning and New sheets and we has to ask twice, they weren't very efficient.

Nice quiet hotel, conveniently located for the City of London. Our room was clean and comfortable, and although it wasn't huge it certainly did the job for our family of four for a couple of nights. The staff were all friendly and helpful, and the quality and service in the restaurant was probably the best we've received in a hotel of this type.

Great location hotel up to the usual Premier Inn standard, clean and comfortable with a great breakfast.

However...
Premier Inn is becoming very overpriced. This hotel was £230 a night with breakfast so £700 for 3 days.

I was there with business and there was almost no Internet, either in the room or down at breakfast. Premier Inn has always had excellent Internet for the basics of emails and Teams calls, but I believe the provider has changed. I upgraded to the premium WiFi but that didn’t work either to the point that the IT people refunded me. The next week I stayed in a different London Premier Inn and the Internet didn't work there either.

Lastly, I believed I had left my shoes in my room. I tried to phone the hotel for 2 days but couldn't get through. I travelled back to London to call into the hotel and was told there was a fault with the phones. There also appears to be no left property room. I was there for half an hour while they tried - and failed - to get in touch with the person who cleaned my room. In the end I left and it was another 2 days before they contacted me to say they couldn't find them.

Premier Inn has always been really solid and this seems a bit of an aberration. Shame as I was here for 3 days. However with their prices escalating it raises the standard you expect.

Probably the best Premier Inn I've stayed in. Great location, warm welcome, easy check Inn, biscuits and extra tea/coffee at the entrance. The girl on reception was lovely and very helpful.

Perfect for an overnight stay, not many facilities (other than restaurant) but room easily accessible and provided everything one required. Suits me perfectly for occasional nights in London when business or leisure requires it.

A first class Premier Inn made so by the excellent Team, particularly Delia and Danielle on Reception and Denis taking care of everyone in the Restaurant/Bar areas whilst being friendly, efficient and focused on what each guest requires brilliantly. The hotel is beautifully kept and clean and the Kitchen Team are excellent with the level of tasty and attractive food served. Thanks to Denis, Delia and Danielle, along with all the Team who were very polite and friendly if you met them anywhere in the Hotel, this is probably the best Premier Inn we have ever stayed at. Many thanks one and all - we look forward to returning!

I asked for my room to be cleaned last Sunday 19th October. I was puzzled to return to a clean room devoid of any milk & with different towels.
I would have happily reused my towels (as I disagree with unnecessary replacement, I whole-heartedly agree with minimising their washing). I needed to get more milk, from the reception, as I like a small amount in my morning/wake-up cuppa!

I booked my room in January, then had to amend my booking twice and change the date. I fully paid for the room in advance in January. But in October they charged me again, and my room price has doubled since January. When I called and asked why the price has gone up by 2 times. They said: oh, but our prices are higher in July and October. My advice: Never amend your booking with Premier Inn. Get refund for your cancellation and book another hotel.

Staff excellent bed v comfortable breakfast was fresh and hot. Nothing to dislike. Staff at breakfast next level ( Rafa?)

It’s been great! Even though we arrived unexpectedly, they managed to get the room ready in as little as 20 minutes! Also the beds are suuuuper comfy

Reception staff would not allow me to check in to drop a suitcase without paying a surcharge of £15 when the room was ready and confirmed by them. Felt they she was unreasonable and then discussed it with other staff members in Spanish, which I understood. Night receptionist was lovely. Room was ok, situated up stairs away from the lift. Stayed in better premier inns

great location
excellent shower, pillows and mattress
have stayed here for business purposes a number of times and will do again

This was an almost perfect location, in walking distance of the train station, St. Paul's Cathedral and a wonderful choice of restaurants. Staff were helpful and friendly and the room was comfirtable - i think i slept for 9 hours on my first night. A microwave, even if in the lobby/kitchen area would have been convenient. I will be back.

Very clean, great size, comfy!

Stay was fine, however i could not contact the hotel.
12 phone calls due to left item and not a single one answered.
Very disappointed