Premier Inn Winnersh

Just like to say a big thank you to Pamela. Our engineer left some clothing behind after a visit to Winnersh. After problems with UPS collecting, we got Royal Mail on it and Pamela was a big help, really kind and friendly on the phone.
Thank you from me and our engineer

So Pam was great during check in and overall service was friendly, however we hit major issues which I am still struggling to resolve.

We were in 235 which is right above the restaurant, first night there was a few bangs, which I put down to other guests. The second night every 20 mins you could hear some slamming, tried to contact reception twice while half asleep with no luck either time. We had to leave early because of this, again tried to contact before leaving and no luck.

Now the restaurant... we had booked to eat there the first night, Pam upsold the meal deal, which is great I used to work at PI I know why they do this and I honestly think the meal deal is a good offer. We bought them for all three nights and asked the PM receptionist (not Pam a young lad) to book tables for us for the next two nights. For whatever reason he didn't, thats ok it happens, but we were told that time wouldn't be available (it was bookable online) because the restaurant does not prioritise meal deals.

While I fully appreciate this is not PI's fault and that of Whitbread's bar and block manager, I do think staff should not be having to upsell something that can't be used at all times. I don't appreciate that they were essentially trying to blackmail us into paying full price so we could get decent service.

To have more flexibility I went to reception and spoke to who I believe was the same staff member who did not book our tables and asked to cancel the last two days of meal deals and the table revs because the restaurant was not allowing us to have the flexibility needed (aka being able to go when we wanted). He confirmed this was done yet I have received a refund for one day not two so now I am chasing up receiving a refund from head office.

I don't know how this staff member usually works however this itself has changed the review from 4 stars to 3 because his error is now causing me to do more work when I made it clear I needed both days refunding.
I hate leaving such a negative review because I did used to work for PI and overall the staff were fine and friendly but this staff member does need some sort of training over actually listening to what customers are saying. I can't believe I am the only one here who has had these issues.

Also please stop upselling meal deals when the restaurant won't properly honour them.

accessable room requested a non accesable but they decided to put us in an accessable room. the error was that they pushed two singles together and the sheets and quilt was for kingsize bed which is 5 foot wide rather than 6 foot wide two singles together so sheets and quilt were short. staff said thats all they have. rubbish nights sleep. told they dont normally put beds together in accessable rooms. but they never told use we wanted king size double. premier has offered full refund.

Clean, courteous and attentive staff, good dining options.

Great stay for 3 nights. Restaurant brilliant. Parking great. Just very hot room without heating even on. No opening windows

Got to say this is the best Premier In I've stayed at so far and I've stayed in quite a few. I don't normally leave reviews but couldn't fault the place so thought I'd leave one this time. We went to Legoland Windsor and stayed here after as it's only about 20mi mins away and near the M4 for the return journey home. The room was very clean and tidy with nothing to fault and the staff were very friendly and helpful and kindly left a hand written note to us wishing us all a good stay with a pack of custard creams, chocolate bars and colouring books with crayons, the boys were thrilled 😄 The restaurant was a a Bar and Block steak house, we had the meal deal and with the upgrades the meal was fantastic and the boys really enjoyed steak from the kids meal which is unusual for kids meals, they loved it. The food was very prompt and the staff were really friendly. The drinks selection was good with some nice IPA's and the 2 for 1 cocktails were cocktail bar worthy, we were very impressed. The morning breakfast was usual cooked to order but way better than usual as was cooked on the steak griddle so very tasty. Had a walk around Dinton County Park which was close by before starting the journey home, was a fantastic stay so thank you

Been a few years since we have been here but nothing has changed. Still a good quality hotel. Rooms clean and comfy. Breakfast was tasty. Will come back if in the area.

Good value hotel. Location good for rail (Winnersh Triangle), road or taxi from Reading station (about £20).
Plenty of parking spaces - really important for me as I have a campervan & often struggle to find parking.
Staff are excellent. Special thanks to the breakfast time manager who is really welcoming.
Evening menu is expensive but food is good and well presented.

Great location, half an hour from Legoland. The room was comfortable and a good size.
All of the staff were friendly and helpful. Breakfast was very good.

Just stayed here for 2 nights, staff friendly handy for where we wanted to be. We had room 305 the annoying thing was the extractor fan in the bathroom didn't work. It did not affect our stay just annoying when everything was dripping water. But if you look at the photo you can probably see why it didn't work.

Easy stay and the room was spotless !The manager Ionela was helpful and did the best for my stay to be as comfortable as possible ! Well done

Stayed overnight in a family room. Room beautifully clean. Free parking once you register your car registration when checking in. Buffet breakfast perfect with great customer service - you have to order your hot food from the waiting staff rather than a buffet so allow extra time for this if you’re in a hurry.
Only negative is that we could hear the people in the room above moving around through their floor/our ceiling which was rather annoying as it woke all of the family up before our alarm!
NB: Other than the Bar & Block restaurant & Costa Coffee drive thru downstairs, there is nowhere else to eat within walking distance. (There is a Five Guys drive thru currently being built across the road in front of the Showcase cinema.)
There is a large Tesla electric vehicle charging station less than 1 mile down the road from the Premier Inn.

I would recommend the Winnersh Premier Inn. Clean, comfortable, well-maintained, quiet room. Large car park with lots of free parking. I didn't eat there, but the steakhouse restaurant looked good. Costa coffeehouse there too.

Ample parking
Comfortable beds

Insufficient towels provided for the number of people in the rooms

It's worth noting that there is no space at the hotel to socialise and relax after the bar shuts at 10pm and the restaurant /bar area is locked at 10.30pm. Leaving only 2 chairs and a few benches located in the foyer right by the door. This was problematic for us as a large family group of 28 that had travelled a distance to meet for a social catch up.

In addition, breakfast must be booked in advance as the adjoining restaurant is open to the public, challenging if you are a large party and want to eat together.

For us it took quite a bit of effort and the assistance of the hotel and restaurant managers to work out a solution for us, which we were very grateful they did to round off our stay.

Great clean friendly hotel, definitely use again,
Room very clean and fresh,
Plenty of parking spaces
Staff very friendly

This is a nice Premier Inn. The standard you would expect, with friendly staff and a nice atmosphere. Ample parking, which is always good. Ideal place for us to stay when dropping child at Reading Uni, or visiting them - on just the right side of Reading and without the hassle of the town centre.

Stayed 2 nights for my brothers funeral. Just want to say a huge thank you to Dan in the bar/restaurant, he was amazing, helping my elderly parents and is a real credit to Premier Inn.

Great location, with fabulous steakhouse one side and Costa the other. 10 minute walk to station and other pubs. Not far from the main centre. Easy to find, book and check in/out. Overall good value for money and no issues. Would happily book again.

I found the hotel easily having stayed before about two years ago.
Checking in was easy and the staff were helpful and pleasant.
What wasn't so good was the height of the bed. I am only 5'3" and climbing into the bed proved challenging.
The pillows supplied were too high.
I prefer a flatter pillow to avoid neckache. Other pillows were available, but they were all similar.
My patner had a fall resulting in bleeding (this was not on hotel property). Informed the. Reception and requested that the bedding was changed. The bedding was changed by turning the mattress round and over. So the dried blood was still present but not visible.

Stayed here for a week with work, the rooms are very clean, staff are so friendly and can not do enough for you.
Every morning Sarah greeted us so warmly and friendly we felt like she was a friend. Sarah is an absolute credit to this business. We are back in October for another week . Highly recommended.