Premier Inn Birmingham Nec/Airport

Very comfortable stay, quiet room on the ground floor even though it was very near reception, I think the other guests were very considerate and we were not disturbed at all. Dinner and breakfast were superb value and very good. I would like to make particular mention of the staff who were without exception warm, friendly and efficient. We were very impressed, thank you.

I’ve visited this hotel multiple times over the past seven years, and always had a fantastic stay with no problems! A lovely hotel, with a modern restaurant and caring staff. Lovely location - nice and easy to get to the airport, NEC, Resorts World, Shopping, and BP Pulse Live (used to be Resorts World Arena) 😊

Very convenient for the NEC. Can be a bit confusing initially finding your way to the right path. If you arrive at birmingham international by train, walk through the NEC and head for the exit at hall 17. Out the door and head to the right, cross over the zebra crossing and head for the main car park straight ahead. Cross the road and take the path to the left. Keep walking, cross the road again and you’ll see the purpley lights of the hotel beckoning you forth. Stick to the pavement crossing the road just shy of a roundabout and keep going. There’s a tarmac path just after the fence to the hotel entrance. It’s all quite poorly signposted, but hopefully this will help other visitors walk back and forth safely. Took 20 mins at a steady pace from train to hotel door.

Easy work trip- stayed for 2 nights as was attending event at the NEC. Easy walk way to the halls from the hotel- approx. 15 mins walking to access Hall 6.

Unfortunately was placed in room 1- bedroom on the ground floor with adjoining wall to toilets on the ground floor. Everytime the hand dryer is used it rattles through into the bedroom. Kind Gigi on reception was able to move rooms for me the next morning after minimal sleep.

Reasonable budget hotel and very helpful staff but access is a big negative. The walking path to the NEC has been blocked off and with part of the NEC closed when I visited, a previous 20 minute walk (half under cover within the NEC) to an exhibition turned out to be a 30 minute trek in the rain. If you want a taxi, there is no taxi rank at the hotel and no notice giving numbers to call for a local taxi.
As others have said, parking is expensive (£15 per night). Why can there not be free parking for guests staying at the hotel? If leaving and returning during a stay, there was no information about if payment was needed each time or only at checkout. It appears the system is quite smart and takes payment in 24 hour periods, but this is not made clear on the notices. I received an e-mail saying that as I had booked before the parking price increased I could have a code from the staff to pay at the previous cheaper rate, buit when I asked I was told to leave my car registration number, not pay and it would be sorted out. This sounded like a recipe for a £100 penalty charge so I paid anyway.
With all these hassles, probably better to stay elesewhere when visiting the NEC.

Ideally situated a short and easy walk from the NEC, or only a £7-8 taxi ride from the Railway station. I arrived around 5pm on a weeknight, self check-in was easy and the room was clean, warm and welcoming. Usual facilities, tea/coffee, television, and ensuite toilet with a bath which was very welcome. Heating was easy to control. There's a nice area called "The Social" which comprises a bar and restaurant. Good range of food options for dinner and breakfast and good attentive service. Special shout out to Claire, waitress at dinner AND breakfast who obviously works long hours but is friendly and cheerful. Top tip - if you want an early dinner book the night before if you can. I left it too late on my first night and had to wait until 9pm for a reservation. My room was on the second floor and perfectly quiet. Summary - a good value hotel, convenient for the NEC which won't break the bank.

The hotel was very accessible. Easy to check in. We did the meal deal which was very good value for money. Definitely recommend

Staff is what makes this hotel as they are friendly helpful and polite,ruby the robot was a nice addition .would be nice if we could our meals on line when I book the room but that is the only negative I can write

We arrived at 8.45pm, asked what time food was served till. Was told it stopped serving "about now" so we were out of luck! There were only one set of towels for party of two staying in the room. Tea & coffee facilities had not been replenished prior to our arrival. But the bed was very comfortable and the breakfast was lovely and value for money.

The hotel is in the perfect location for access to the NEC - easy walking distance. All the staff members were very friendly and welcoming, and super helpful throughout our stay. We had breakfast and dinner one evening, both of which were tasty and the serving staff were incredibly nice. Very convenient car parking. All in all a really great place to stay and would highly recommend it if you're visiting the NEC.

Hidden parking charges and reluctance to accept cash payments didn't sit well. 15 for parking for one night turned a cheap stop off into a much more expensive stay. I would have stayed elsewhere had I known.

Had a great stay here and the team were friendly and super helpful. Nothing was too much trouble for them. Lovely quiet nights sleep and a great dinner and breakfast! Stayed in a Premier Plus room which only cost £10 more and was really smart.

Went to use NEC Premier Inn for Hyrox Birmingham. Reception was great. Was made aware ahead of time that one of the lifts was out of order but we were only on the first floor.
Room was clean and a great size. Staff were excellent and helpful and breakfast as always was great

I've had a very good and comfortable stay for 5 nights at the hotel. I was welcomed and checked in by Mia, and she has been absolutely amazing with her very friendly and professional demeanor throughout the process. I've had a few questions and couple of requests about my room arrangement, and everything was handled by her brilliantly.

Probably the best Premier Inn that we stay in. One lift was not working and it was busy at mealtimes but we exhibited at the NEC motorhome and caravan show and this hotel is always busy when we stay.
The staff work their socks off and everyone here deserves some recognition for the work they do.
The hotel is looking a bit jaded and could do with a lick of paint. The car park could do with a refresh in places.

Family of 4 (2 adults and 2 children) booked a family room. The room was unclean and smelt musty and damp.
After a long day we were hoping to have an evening meal. Went down to the restaurant at 6:30pm to be told there were no tables left due to guests and non-guests eating. Asked for a later table but nothing available all night.
Not one member of staff advised us where we could eat. Ended up in McDonald’s which was 10 minutes away.
Returned hoping to have a drink in the bar, but nothing available tables or seats available. But we could have drinks in our room.
Breakfast in the morning was stone cold and the eggs did not taste right. We were all feeling ill afterwards and cut our stay in Birmingham short.
Staff were unhelpful and dismissive.
Also charged us for full parking despite having a disabled badge.

Our room was a long way from the lift/stairs and I have to go to the ground floor twice, the first time was to ask about getting a second bath towel as there was only one in the room and there were two of us staying, the second time I had to go down stairs was to ask for coffee pods, milk and treats, Apart from that everything else was fine.

The room wasn't the cleanest and it was red hot with poor ac. Bed and bathroom was OK.

The wider decor in the hotel was nice and modern. It's self service check in which is all well and good but it doesn't work if you've booked 3rd party so we needed a member of staff to help us anyway. The booking in the restaurant was weird. We were told we could only book 5 or 7:30 but 6, 6:30 and 7pm passed with lots of seats available.

Would give this zero if I could.

Our car was stolen. A company called horizon run and premier inn not bothered. Horizon customer service was non existent and this has defo happened before, that was obvious from premier inn staff. One member of staff was nice and took our details for CCTV.

If you want to drive home in your car do not park here. Absolutely gutted

Lovely stay for 6 days for HOYS at the nec,always my preferred place to stay, everyone friendly, clean and tidy nice setting