Premier Inn Cardiff Bay

Absolutely brilliant hotel ,location spot on for the wmc ,bed Absolutely comfortable,staff really friendly and welcoming and accommodating spotlessly clean room and I'm happy as in my last review I mentioned the TV and this time the bed is facing the TV .Thankyou premier inn for a great night's stay and I look forward to booking with you again in the future .

Perfect location for the Millennium Stadium and Cardiff Bay.
Reasonably priced parking at the adjoining Q Park.
Typical Premier Inn set-up - we had a great night's sleep!

I have put this on here to make people aware of Premier Inn 'sleep guarantee.
We stayed at the Cardiff Bay site on 31/10 and 1/11. Our first night has to be said was the worst night sleep we have ever encountered - we always look forward to our decent sleep and with your 'good night guarantee sleep' Premier Inn you have never failed until now.
Early hours of the morning, what we now know is something to do with the extractor fan came on and stayed on with a rather loud annoying fan noise, broke all of our sleep and unable to go back to sleep. Although we flagged this with the very helpful lady in the morning at reception and she was very accommodating - will get maintenance guy on it. Our day was shortened and ruined as we were all so tired.
The helpful lady offered us a free breakfast to say sorry - although this was a lovely gesture, £21 doesn't quite cut the room we paid for to have a guaranteed sleep. As a result the maintenance couldn't repair it and would need to move us for our 2nd night eventually - which we did.
I written 2 emails with no response, even well over the time frame to contact back, so I made a call.

In the duration of the call, I did explain that I have never had an issue with Premier Inn before.
As a result of the call I wouldn't be entitled to a refund for the lack of sleep - even though that is your tag line and guarantee, because I didn't raise the issue in the first instance!!!!
Really?? Come on Premier Inn!
At 1:30AM you would want me to go and find a member of staff to complain to that maybe capable of resolving the issue (that we know now there was no resolution) early hours - and do what? So in the first instance of raising this issue would be at a reasonable hour at breakfast time - to say we didn't raise it in the first instance is ridiculous (we didn't go about our weekend and then complain). We went to reception before our breakfast at approx 8:30am. As mentioned before, even if the maintenance had come and looked at the issue early hours of the morning, the facts would still remain the same, that it was irreparable and they needed to get a contractor in to repair it and they couldn't move us to another room as hotel full to capacity (which we were told when raising), so the issue still wouldn't have been resolved if raised earlier or not.
I have sent a further email fao the manager of the guest relation team - no response.
Would be lovely for you to at least acknowledge the emails sent.

nice location and friendly staff

The room was a tidy size for me and my husband, the room was booked for 2 people but only had 1 bath towel, also found a hair in the bathroom. There was also thick dust all around the skirting boards as if the room hadn't been dusted for days. Apart from that the staff were friendly.

We have stayed in 5 different hotels this year and it was the best we have stayed in ,the staff was and are away brilliant even though I think they was short started you wouldn't have known because they worked so hard and never stopped. They all deserve a great Christmas party

Great location and the car park is right next to the hotel. Room was clean as was the bathroom. The curtains didn't let any light in so a good night's sleep is assured.

The breakfast buffet was kept well stocked, even at the busy period and is recommended especially if you have kids as they eat free!

We stayed here for two nights. This is an excellent location to see Cardiff bay, also a 25 min walk to shopping centres, there is so much to see and do here. We found the hotel very clean, tidy, parking next door at a very reasonable rate. Staff were very friendly and helpful, we will definitely be going back at some point.
This is the best night's sleep we've had for a long time!

Room was not clean, there were dirty pillow cases on the spare pillows, milk carton rubbish under the table and dirty towels in the bathroom. None of the automated checkin desks were working so the queue to check in was long with only one person working. All in all, a poor stay.

Extremely comfortable bed, brilliant powerful shower, cozy & clean room and nice complimentary water, coffee & snacks. The check in and out process was very easy and the location was perfect with a lovely view out of the window. A perfect stay.

Having stayed in quite a few Premier Inns and had nice experience most of the time. This one was really tops. Every member of staff possibly 6 encountered were friendly helpful and interested in us and helping us with what we needed. Really nice to be treated in such a way and it was unanimous across all we encountered

Good location, easy check in and friendly staff.
Room quite spacious and bathroom well equipped.
Breakfast plentiful and hot, excellent value for price.
Only downside was that the room carpet looked as if it hadn’t been hoovered. This did distract us from a pleasant stay.

A super experience at Premier Inn Cardiff Bay! Easy check in, lovely view, super comfortable bed, immaculate room, contemporary and functional design with good bathroom, lighting and all amenities. Excellent breakfast.

reception area and bar area could be cleaner. everything else was great. a good selection at breakfast. staff warm and friendly

Arrival was super quick using the screen and creating our own key card. The basic room was a really good size and the bed super comfortable. Room well decorated. Food was amazing having had evening meal and breakfast. Will definitely use again

Room was very clean. Staff were welcoming and helpful. The breakfast was really good. Freshly cooked and done to perfection. Ahashan The night porter was very friendly and my daughter and I were out in the bay until very late. He came and chatted to us to ask if we were enjoying our stay and engaged in a pleasant manner. I would return. We had a double room. Plenty of tea and coffee available for our room too.

Very clean, room was an excellent size for a wheelchair user. I just wish on the website there was an option for twin beds rather than a double. I think you have to ring to request twin beds. However we enjoyed our overnight stay and the food was excellent.

While the hotel is a little old, its close to a lot of iconic sites in Cardiff,like restaurants,the beach etc for fun and m

My friend and I stayed for 2 nights. It was basic but ok, until we found a toe nail and pieces of tissue on the carpet and a glue like substance on one of the towels. On a positive note comfortable beds, although didn’t try the breakfast, put us off !

Good location. Room was small but nice. Carpet hadn't been hoovered for a while. Windows cannot be opened! Air-conditioning worked for a little but then switched to a higher temperature and would not go down. Think someone at reception done this, husband went to ask for a fan (none on site!) where the guy told him he would control the bedroom air con and would do it. Since then it was stuck on 24c. Was uncomfortable to sleep due to the room temp and pillows were like bricks.