Premier Inn Penzance

Location was great, room was clean and staff were super friendly and helpful. My 13yr old was impressed which says a lot.

Great place to stay right on the beach so it was lovely to spend some time on the seafront, room was lovely and food was brilliant thank you

Average Premier Inn, it was fine but we've stayed in a lot better.

Breakfast was poor and the biggest let down of the stay. The food quality was average at best. There were no tongs for any of the buffet items like bread and pancakes so just rogue hands touching everything, dirty plates were stacked into the clean (accidentally I'd imagine, but still), and there was broken glass all over the glasses tray.

The room was fine, comfy bed and good heat/cool air con. They didn't provide us with enough towels or cups despite booking for 3 people.

The location is what sells this place. 15min stroll into Paignton harbour, and right on the beach.

We booked a family room as we needed two beds and a shower. Upon arrival we were checked into a room that was not a family room and had only one bed. We returned to the front desk and explained we needed two beds. We were then given an accessible room but it only had a hand-held shower which wasn’t possible for one of us to use due to a shoulder injury. We returned to the front desk and asked why we couldn’t have the room we’d booked ages ago. We were told it had been given to another person and it wouldn’t be fair to move their family. We were then told to wait and they’d set up a 2nd bed in the first room we were given. When we got to the room, they’d set up a bench. The bench didn’t have a mattress, was maybe 150cm long and maybe 60cm wide. The sheets and blanket were hanging over the edges on the floor. It was not possible to sleep on that bench - it was not a bed. Throughout the ordeal we were made to feel like we were the problem. We paid for a room we couldn’t use. We should receive a full refund.

It was good and the FOH staffs were friendly but only the duvet was stained and we didn’t mind as we were just staying for one night..apart from that everything was good

You can always rely on Premier Inn to provide a secure quiet restful nights sleep. Location and free parking are an additional bonus, making the experience good value for money.

Clean room, asked for ground floor when we checked in and they managed to arrange it. We didn't eat in the beefeater because we thought it was a bit expensive. Not too far away from local town

Very old and very tired. No lift and pot luck whether you will get to stay in the main building or have to cross the car park to another building. Great fun going to breakfast in the rain.

Talking of, the breakfast was woeful. The only reason we chose the Premier Inn over the McDonalds (a stones throw away) was because of the renowned Premier Inn hot buffet. Well this one doesn’t do buffet. They cook to order and although they claim it’s unlimited I felt a nuisance even asking once so certainly wouldn’t ask for seconds. I attach a photo of what I got and this was asking for the bacon well done. It was still oinking. Staff (at all points of contact not just at breakfast) seemed like they had the weight of the world on their shoulders.

The continental part of breakfast was probably worth the money if you just paid for that as a good selection.

The coffee was the pits & the toaster took so long it was practically lunchtime by the time it popped up.

No phone reception in room (we were both on different networks) and the wi-fi although fine for checking emails was terrible for streaming.

The place just looked completely run down.

The pros are it has a lot 24 hour McDonalds & M&S Food a minutes walk away. The bed was LOVELY & the room was clean. Kettle provided with plenty of tea and instant coffee. The walk into town would take about 15-20 minutes or a 5 minute car journey.

The cons are all listed above. Wouldn’t stay here again. Needs complete overhaul.

Excellent location opposite both railway and bus stations. Close to seafront & town centre. Room basic but comfortable & clean. Bathroom clean with walk-in shower. Reception staff helpful.Good value for money.

I stayed at the Petersfield hotel as I had a wedding in the area , as the wedding was at 12.45 I was unable to check in until the evening which was not an issue for the person at the reception , we got checked in quickly and then was able to enjoy a good nights sleep .
The bed was very comfortable even though I did find the pillows too hard but even though I knew they were available I didn’t exchange them for the softer option .
After a good lay in we were able to still make breakfast as they don’t finish serving until 10:30, as I have a gluten and dairy free intolerance I informed our waiter who explained about the intolerance / allergies book which listed all ingredients in all of the items available for breakfast , I found this book extremely helpful when deciding what to eat , I was so impressed as there was G/F muesli , bread and a D/F milk option that I could enjoy . I orderd a cooked breakfast which was fresh and delicious.

Lovely seafront location

Helpful staff

Opening windows

Very clean

Onsite restaurant offering excellent food and drink

Great location right near the train station which was so handy as it was torrential rain when we arrived!
We were very early arriving at the hotel and were able to leave our bags but were told very firmly and not at all in a friendly manner that check in was at 3pm only!! That was fair enough and we weren't expecting to check in then, but not the best of welcomes!
The room was fine, a bit small, dark and basic but the bed was super comfy.
Breakfast was very busy with lots of tables not cleared so difficult to find somewhere to sit. The food was fine though.

Disappointed, feels very tired and in need of some tlc. I actually live very local but needed to stay somewhere overnight for myself and autistic daughter. Location was perfect , beautiful sea view , but the room was disappointing stains on bed linen, no tea or coffee in the room , damp musty smell . The noise from above was very triggering for my daughter, sounded like a baby elephant walking around, plus noisy next door neighbour, I found the bed uncomfortable having rheumatoid arthritis, all in all it served a purpose but I wouldn’t return to this premier inn

I stayed 4 nights here in a Premier Plus room.

Check in was very good by Elaine. If you arrive earlier than the 3pm check in time staff are under instructions not to check in prior unless you’ve paid extra for an early check in. I’ve experienced this before in other Premier Inns

The waiting area is small with lots of luggage stored around.

I was allocated a room on the 3rd floor where the Premier plus rooms are to the rear of the property. The room was quiet but housekeeping was below par which baffles me every time because if I can see an unclean issue why can’t a professional??

The vent in the bathroom needs a clean and even though the bedding was clean it was stained and IMO shouldn’t be used.

I do not use the aircon/heat unit as I find them far too noisy, but I could smell food cooking smells in my room at certain times of the day this must be due to the kitchen being at the rear of the building and the smells travelling up from the vents, this is very off putting and request a room at the front to alleviate this.

The pillows aren’t good so happy I brought my own like I always do.

The Premier Plus WiFi you receive included with the room is bad, one of those useless WiFi’s which never work. Pointless.

Parking is opposite on the council owned land which is very reasonable and ideally located.

I would stay here again but ask for a room at the front.

Stayed here for a wedding at old thorns with my partner. We had a good stay, rooms are clean, but dated. The staff we saw were always nice and happy to help us. Will stay again if in the area

Great little gem of Goodrington. We come every October half term and always enjoy our stay. Great location,buses to Brixham,Paignton and Torquay. Lovely beach and super staff!! Brewers Fayre is also fab with great breakfasts.

Just spent two week break at this hotel it’s a lovely location and all the staff are very helpful to your needs even the cleaning team, the manager Roy was most helpful on our last day accommodating a lot of our luggage whilst we waited for transport, we had a nice chat with him he runs a good ship with a good team so well done Roy.The restaurant staff was also brilliant and polite at all times we met Kiki our table server she made our holiday stay very pleasant, we highly recommend the hotel to stay it’s in a beautiful location with local buses just a short walk away to anywhere in the bay we will certainly tell friends to go for a break.and now there is a new Costa coffee shop there right by the water park which is great for morning coffee whilst you watch the dogs roaming about and they welcome dogs which is nice.

Had a good experience down here great staff absolutely sound especially debs on the counter lovely lass any problems she sorts the job right out cant complain what so ever

I am a complete convert to Premier Inns. Such good value for money. Clean, comfortable, efficient. Joe could not have been more helpful, friendly and effective. Our family of 5 felt extremely well cared for.

Yes I like this hotel it has room's on the ground floor necessary for me I cannot manage stairs.Car parking is free but you must login to qualify this is a new Requirement.On the Perifery of the Hotel car park there is a Large Diesel Generator which starts and stop's all night.Anyone who is a very Light sleeper may find this annoying.