Premier Inn Penzance

Location was great, room was clean and staff were super friendly and helpful. My 13yr old was impressed which says a lot.

We booked a family room as we needed two beds and a shower. Upon arrival we were checked into a room that was not a family room and had only one bed. We returned to the front desk and explained we needed two beds. We were then given an accessible room but it only had a hand-held shower which wasn’t possible for one of us to use due to a shoulder injury. We returned to the front desk and asked why we couldn’t have the room we’d booked ages ago. We were told it had been given to another person and it wouldn’t be fair to move their family. We were then told to wait and they’d set up a 2nd bed in the first room we were given. When we got to the room, they’d set up a bench. The bench didn’t have a mattress, was maybe 150cm long and maybe 60cm wide. The sheets and blanket were hanging over the edges on the floor. It was not possible to sleep on that bench - it was not a bed. Throughout the ordeal we were made to feel like we were the problem. We paid for a room we couldn’t use. We should receive a full refund.

It was good and the FOH staffs were friendly but only the duvet was stained and we didn’t mind as we were just staying for one night..apart from that everything was good

Excellent location opposite both railway and bus stations. Close to seafront & town centre. Room basic but comfortable & clean. Bathroom clean with walk-in shower. Reception staff helpful.Good value for money.

Great location right near the train station which was so handy as it was torrential rain when we arrived!
We were very early arriving at the hotel and were able to leave our bags but were told very firmly and not at all in a friendly manner that check in was at 3pm only!! That was fair enough and we weren't expecting to check in then, but not the best of welcomes!
The room was fine, a bit small, dark and basic but the bed was super comfy.
Breakfast was very busy with lots of tables not cleared so difficult to find somewhere to sit. The food was fine though.

I stayed 4 nights here in a Premier Plus room.

Check in was very good by Elaine. If you arrive earlier than the 3pm check in time staff are under instructions not to check in prior unless you’ve paid extra for an early check in. I’ve experienced this before in other Premier Inns

The waiting area is small with lots of luggage stored around.

I was allocated a room on the 3rd floor where the Premier plus rooms are to the rear of the property. The room was quiet but housekeeping was below par which baffles me every time because if I can see an unclean issue why can’t a professional??

The vent in the bathroom needs a clean and even though the bedding was clean it was stained and IMO shouldn’t be used.

I do not use the aircon/heat unit as I find them far too noisy, but I could smell food cooking smells in my room at certain times of the day this must be due to the kitchen being at the rear of the building and the smells travelling up from the vents, this is very off putting and request a room at the front to alleviate this.

The pillows aren’t good so happy I brought my own like I always do.

The Premier Plus WiFi you receive included with the room is bad, one of those useless WiFi’s which never work. Pointless.

Parking is opposite on the council owned land which is very reasonable and ideally located.

I would stay here again but ask for a room at the front.

I am a complete convert to Premier Inns. Such good value for money. Clean, comfortable, efficient. Joe could not have been more helpful, friendly and effective. Our family of 5 felt extremely well cared for.

Very large and clean room and speedy check in! Staff were fantastic and thank you to Samantha who really went the extra mile for the kids!

Hotel is right on the waterfront with a big car park across the street for easy parking. Hotel is reasonably modern and well looked after. Walking distance to everything.
We had an accessible (wheelchair) room and the open wetroom bathroom that has many dirty-wheeled wheelchairs rolling over it needs to be cleaned much more regularly.

This is a lovely looking restored mill. The staff were amazing, extremely helpful. There was a problem with the heating/air conditioning but the weather was neither too hot or too cold so didn’t affect out stay

Cost £615 for four nights in mid-September and this was for a standard room with just an early check in as an extra! The room itself was clean however could see signs of wear and tear on the walls of both the bedroom and bathroom. Tap was also a bit stiff and on the first night wouldn't stop running. It's a great location, next to shops, coastal walks and transport however the cost is too high for what you get. Particularly as it isn't peak summer season. Staff were very friendly though.

Great location - directly opposite the train and bus stations. Converted warehouse so looks nice - unlike most Premier Inns!
But for the second hotel running they ran out of food at evening meal time. Same happened in Margate.
Staff were fantastic but Premier Inn now only employ the bare minimum of people. So people were waiting at reception as the staff were serving meals ! Premier Inn is no longer cheap so why no staff ?

Just got today 7 sept 2025 to hotel branwells in penzance premier inn the staff very helpful and accommodating even though I book for early check in and its not time them arranged a different room for me and I am in there now.
They are and will go out there way to help you
Thank you very much
Margaret baigrie

A wonderful few days in Cornwall at Bramwell Mill Premier Inn in Penzance. Stawere very welcoming and the accommodation was clean and comfortable. I would like make a special mention of Chef Dave who cooked delicious breakfasts including perfect poached eggs, just as I like them. Many thanks Dave.

Breakfast was great and bed was really comfortable. Room was quiet so sleep was undisturbed.
However, carpet in bedroom had not been hoovered and windows were sealed shut so no fresh air.
No parking at hotel but public (pay and display) carpark directly opposite.

Having been delayed on St Mary’s we couldn’t get a train home until the following day and booked in to Premier Inn. We were lucky to get one of the last rooms available . The staff were very accommodating and the room was excellent. At breakfast Samantha was especially helpful and her knowledge of Penzance was very useful.

Room 111 is a disabled room. I use a wheelchair. I phoned the hotel before arrival and they were extremely helpful. They ensured I had a room with a roll in shower and they kindly raised their (ridiculously) low bed on" elephant feet" (see photo) to make the bed the same height as a normal bed (someone within Premier Inn thinks people in wheelchairs are all midgets). Anyway, thank you to the team for raising the bed. Unfortunately, the only natural light was a small square window (which was sealed and could not be opened) and was at least 5 foot above floor level so completely impossible to look out the window. The air conditioning did not work correctly so it was really stuffy and felt like there was no air in the room.

The same people who think it's okay for adapted rooms to have beds so low, you can trip over them, also think it's reasonable to put so many adaptations in a shower room, they forget to consider what this means in practice. Just look at the chrome and stainless metalwork in the photo, drop down handholds, drop down chair, the additional handholds, it's more like an ironmongers than a shower room, every time you move your arms, you hit them on another piece of metalwork. Who was advising these people on adaptations? Clearly not someone with a disability.

When we arrived, we parked just outside the front door against the wall. We were told we were not allowed to park there, even with blue badges, because space was needed at all times for deliveries. Consequently, we parked over the road at a cost of £25 to 3 days (Yes, Cornwall Council charge blue badge holders to park, of course they do…!). Every one of those three days, there were cars parked outside of the hotel, these were customers, not deliveries, parked exactly where we were told we could not park even with a blue badge.

The staff were young and helpful but when you pay £560 for 3 nights in a Premier Inn in Penzance, why is it that the disabled rooms are always the most inconveniently located? Feel very frustrated about the parking and the lack of windows in the bedroom. How about adapt one of the bedrooms with windows instead of adaptive a room no one wants to sleep in?

I arrived for breakfast only on Bank Holiday Monday which was extremely busy, despite this the lovely host, Claire was warm and welcoming.

Despite not everything being available on the menu, she went out of her way to ensure I had plenty of vegetarian options before I paid.

I wanted to praise her for remaining professional, courteous and humorous under extreme pressure and difficult circumstances.
An absolute credit to the company.

⭐️⭐️⭐️⭐️⭐️

A wonderful stay with connectivity to all the major attractions. Just a few yards from the train station and bust stop, and a number of nice shopping areas nearby. Really friendly and welcoming staff, great for families and hustling businessmen as well.

Visited on two separate occasions, the latest one being last night. Both visits extremely satisfactory on all counts. Very friendly, attentive staff and excellent food and service. Would recommend to others and will certainly call again when in the area.