Premier Inn Heathrow Airport Terminal 5

I had a lovely one night stay at this hotel. Room was neat and clean. Comfy bed. Nice clean bathroom with hot shower. I just couldn't find the switch for exhaust fan which caused the condensation after showering. Thanks to the male receptionist who helped me open the sim card slot on my phone using his ear studs. Mc donalds was only 2 mins walk so I had my dinner and breakfast there. Overall very nice experience.

Premier Inn has always been my choice of hotels, especially when travelling.
Location-close to terminal 5 was perfect as we live in Devon, staying overnight before day of travel makes so much sense…paid a little extra to check in early, most definitely worth it. Food is always good, bed was really comfy, shower was great!

The beds are always comfy and the room was large and clean. It was a little on the pricey side considering what I got out of it, but no worse value than any of the alternatives.

Out of all the premier inns that we’ve stayed in, this one is definitely one of our favourites so far. Our room was very spacious, modern and lots of amenities included (safe/iron etc.) which is unexpected for a standard room in a budget hotel. The bathroom was big although no walk-in shower which was the only downside.

Nice bar area, good beer selection and the food was ok. Five minute drive to Heathrow T5 short stay/terminal parking.

Great option for Heathrow Terminal 5 and excellent value except overnight parking which was £1 per hour for hotel guests.

Stayed for one night as a convenience - rather than run the risk of landing late and missing a coach/train home. The hotel is conveniently 2 bus stops away from Terminal 5 Arrivals. Take (at the time of writing - November 2025), the No. 423 Bus from the Terminal Bus stop (right outside Arrivals) and get off at the second stop - this is for the Thistle Hotel, but the stop itself is outside the Premier Inn (much easier to find than the T4 Premier Inn entrance!). Nov 2025 this cost £1.75 per person, and takes no more than 10 minutes if that. Staff were exceptionally friendly, especially our host in the restaurant who was able to accomodate us within 20 minutes of arriving - I think she is from the Lebanon, but never got her name - you are a credit to your organisation, thank you for making the final night of our travels pleasant. The hotel/rooms themselves, very much like T4 are tired, but to be expected given the volume of visitors it gets on a daily basis. The bed was comfortable, the room was quiet, and we had ample tea and milk, though I don't understand why de-caff tea is never provided. The restaurant in the evening was busy but the food was hot and tasty and a good portion size. We opted for the meal deal, which is exceptionally good value - you wont get a starter, main meal, drink, plus unlimited cooked breakfast for less than £28 anywhere in the UK, so would definately recommend this. Breakfast was a quiet affair, but everything was on offer, though bread seemed a little stale. Staff again were very friendly and happy to help. The bus stop for the 423 back to T5 is on the opposite side of the road, leaving every 20 minutes, taking 10 minutes max at a cost of £1.75 per person.

Really lovely experience. Seamless check-in and nice room. We only had a few hours to check-in, sleep and return to the airport, and we'd booked the stay last minute so didn't have a check the reviews, so were worried with what we've find. Happily it was very pleasant and comfortable, which helped a lot after nearly 24 hours travelling.

An excellent nights stay at Premier Inn T5 before our flight to Singapore. We have used Premier Inn T4 previously on many occasions ,which is equally as good, but this was our first visit here.
We booked a Premier Plus room which was well worth the extra charge and enjoyed dinner the night before, which together with breakfast the following morning proved to be an excellent value for money ‘meal deal’.
The staff were all professional, helpful and friendly but if I had to single anyone out it would be Fatima in the restaurant who went ‘the extra mile’ to provide a first rate service as well as a lovely surprise cake.

Well done! You are a credit to your organisation.

We have already recommended this Premier Inn to several people. From the moment we walked in, we were made to feel welcome and that we were valued customers. Two ladies greeted us- one helped us to check in at the self service machine and the other asked if our younger daughter would like some sweets (yes!) Our room was very clean, including the bathroom and everything (including the A/C) worked well and did not look worn. Our room faced the terminal 5 building and had a good view of planes taking off and landing yet there was no noise at all and we got a great sleep. Breakfast in the morning was great- the tables were clean and lots of hot food was on the buffet. The staff were lovely, especially Fatima who was so friendly to our younger daughter and we were even given a box of chocolates! When we left, it was only a 7 minute bus ride on the 423 from the bus stop opposite the hotel to Terminal 5. Having stayed in a different Premier Inn outside London the previous night, which had been a total disappointment, this one finished off our trip down south on a much more positive note and we would definitely stay here again if we are flying from Heathrow.

We stopped overnight for an early flight at Heathrow.
Check in was easy and the staff were helpful. The room was clean and the bed was comfortable. Not much else you need from a hotel.
The restaurant was welcoming and the server was friendly. The meal was quite pricey and it wasn't anything special, but it was edible.

Love all the staff here. Very welcoming and friendly. Adrianna knows my preferences and so check in is a breeze. 5 star. ❤️

We stayed here 16-17th Nov'25. Check in staff was welcoming, friendly and polite. The other lady at the front desk was also attentive and helpful (15.00-15.30).

We got room #322 a quiet room away from lifts as we prefered. There are 4 Levels here. Top floor is Premier Plus Rooms. Standard rooms are on Level 1-3. Reception, restaurant, bar and Costa Coffee are on Level 0.

We used lifts quite a few times and never had a long wait. Public areas were tidy and clean. Our twin bed room was also clean. Everything in our room worked well. Nice to have iron, ironing board, minibar, safety box and extra pillows in the room.

Our beds were spotlessly clean. Extra bed wasn't very comfy. Bathroom fan was pretty noisy. Great soundproof. Couldn't hear traffic noise. We didn't have a chance to try breakfast. Free bus #423 from/to Heathrow Terminal 5 (Stand #6 at teminal 5) Hoppa Bus is £6.80 for passengers with suitcases.

It was only £48 for our overnight stay without breakfast. Absolutely value for money. Way better than Holiday Inn Express Heathrow T5 where we stayed before.

Room clean comfortable and practical
Bed and bed linen wonderful
Shower fantastic
Breakfast wonderful
Amazing waitress Fatima credit to Premier Inn

We had most outstanding service from everyone at this hotel. Fatima was particularly kind and thoughtful by celebrating my birthday with a little song, card and box of chocolates. Her warmth and enthusiasm is something that Premier Inn should value and use as an example of exceptional customer service and care. Thank you Fatima. The breakfast here was hot and fresh with plenty to choose from. Our room was spotlessly clean and had everything that you need for an overnight/ short stay. Well done to housekeeping for this. We enjoyed a few drinks at the bar and again received friendly and polite service. We will certainly return when flying from Heathrow. Thank you Premier Inn Terminal 5.

Really good location next to T5. Staff consistently friendly. Food and beverage is OK and reasonable prices.
I have stayed here more than 50 times.
However, it is deteriorating and is falling behind the competition, Housekeeping is unacceptable. There was fallen leaf debris and litter in the corridors for four days - I mean the same debris and litter, no vacuuming in the corridors for three days in a row. The carpets are stained. The pillows are very uncomfortable. The duvet is stiff and uncomfortable. The mattress has a waterproof plastic sheet. (Most/many LHR hotels have these but it is still very irritating.)
Room lighting is harsh. The free wifi is pathetic and the paid upgraded wifi speed is not good either. The design of the hotel keeps 4/5G signals out for many/most rooms. The TV is small and tuned to non HD channels which is irritating.
During my last stay, I caught myself wondering, "Why am I here?"
It is a good price point but I no longer consider it to be a good value.

Fatima was a breath of fresh air greeting us at Breakfast and a huge asset to premier inn. Thank you. Mike, Jenny and Julie.

We stayed overnight before an early flight from Heathrow Terminal 5. The hotel offers a direct shuttle to the terminal, and there are also local buses or Uber rides available at a reasonable cost for two people. The property was clean, well-equipped with all the essentials, and the staff were welcoming. Food and drinks were reasonably priced, making it a comfortable and practical choice for travelers.

The room was quiet, with no noise disturbances, ensuring a good night’s rest. For added convenience, vending machines are available if you need any last-minute travel essentials like toothpaste or other small items.

Constant noise from a clunky fan that you can’t turn off, and the bed was very short. I’m 5 foot 10 inches and never had this issue at any previous premier inn previously

Incredible service beginning from check in and continuing for dinner and breakfast and checkout . I’ve stayed here before, and it continues to be one of my favorite hotels to stay at. The staff make all the difference.

Had premium room. Again excellent value. Coffee pod machine in room, upgraded shower, very comfortable bed. Included breakfast where again couldn’t fault premier inn. Hot and cold buffet plus could order some hot items on demand. Coffee again very good

Just one night before a flight. No complaints, I’d happily stay again. It’s very quiet, despite being so close to the airport. I had a steak at the restaurant and the staff were so lovely and attentive - excellent customer service. Just FYI, I got the 423 bus to the hotel no problem. However, the next morning, the driver refused to let anyone with a suitcase on! I didn’t have time to wait for the airport hopper so some other passengers and I got an Uber. It came very quickly and the app said it would be £16. Later on I realised he’d added various airport charges on and it came to £28!