Premier Inn Liverpool Lime Street

Stayed for 1 night. Usual premier inn stuff, all fine, except a couple of days later one in the party of 3 had bites.
Reviewed all avenues and concluded this stay was the only time the bites could have happened.
Wrote to premier inn to advise. They said “We are sorry to learn that bites were sustained during your stay and want to assure you that, at Premier Inn, we take matter of this nature very seriously.”. They continued saying an independent report was done and no bed bugs were present but when I asked for a copy of the report they declined to share it.

If not bed bugs, I still believe there was something found on the report for them not to share, especially when their apology said “We are sorry to learn that bites were sustained during your stay”, this portrays guilt in my head, like they weren’t surprised!

I wish I had read trip advisor reviews prior to booking because I would have avoided the location as others had encountered bed bugs before.

No compensation or refund offered. Very disappointed in Premier Inn and we have lost confidence with the establishment as a whole.

Arriving by train on a rainy evening the hotel was difficult to find, it is tucked away on a side street next to Lime Street Station, but not prominently signed or lit. A helpful local directed me. Once in the Reception area, I tried to use one of the machines to check in, but it was very slow. A staff member did come after a few minutes and checked me in at the desk. My room was clean and comfortable. However it was quite dark, even in daylight. The window was long and narrow, and at an angle in a corner. The refreshment box only contained two tea bags, I think there could have be3n more. I know extras are easily available from Reception, but this means trailing though the hotel corridors. The hotel location is excellent though.

I usually love a Premier Inn, but this stay at Liverpool Lime Street was a bit of a letdown. The bed was a little squidgy and not as comfortable as they usually are, and the blackout curtain didn’t fully close so the bright lights outside came straight through.

There was no iron in the room or an ironing room that I could find, and I didn’t have time in the morning to ask for one to be sent up.

Breakfast was also disappointing as the plates and cups didn’t feel very clean, the “warm” plates were actually cold, and so was the food.

The TV in the breakfast area was on a shopping channel, which felt like an odd choice (I get not wanting to put the news on, but surely there’s a happy medium!).

Finally, I was told I’d need to make a donation to their charity to leave my luggage, which felt a bit awkward — I didn’t have any change, and although the staff member did then say it was okay, it left me uncomfortable.

Overall, not the usual reliable Premier Inn experience I’ve come to expect.

Great location for central Liverpool. 2 mins from Lime Street. Quiet room. Friendly staff. Breakfast fab. Q Park parking nearby and 20% discount with Premier In value.

This review started as a one star, whilst waiting at 4.15 on Monday with dozens of other quests for rooms to be available.
Once relaxed in our usual comfortable Premier Inn room and two days of interactions with incredibly pleasant and helpful staff we are back to five stars.
A basic hotel very convenient for the station, no city view but who cares. Well done hard working Premier Inn, Lime Street Station management and staff.

Chose this hotel due to its proximity to the railway station as only visiting for a short time. Location is ideal of travelling by rail. Central to city centre for amenities/theatres etc. Slightly tucked away so noise from outside wasn’t an issue.
Upgraded to a Premier Inn Plus room but was far from Plus! Broken and cracked mirror, unpleasant odour lingering in the bathroom and shabby decor/maintenance. Thankfully the bed was clean and comfy!
Reception was very busy and my schedule didn’t allow me the time to complain and change rooms. Had I been staying longer I’d have persevered in the queue and raised the issues. Similarly at check out I had to jump to self check out in order to beat the long queue and catch my train. Having almost always chosen premier inn for solo trips due to their comfort and uniform standards across the chain, unfortunately this time the hotel fell short.

A wonderful experience during my time visiting. A wonderful welcome at reception. Check In was a breeze. Picked my time for dinner. Dinner was a great experience. Staff were excellent. Food was delicious and good quality. A good night sleep. Followed by a good breakfast in the morning. Good selection available. Perfect walking distance from Lime Street Station. Would definitely stay again.

Clean comfortable rooms in an ideal position for Lyme Street station and The Empire theatre. The outside area leaves a bit to be desired. Watch out for broken glass as you approach the hotel! Some staff are lovely and friendly. Particularly the breakfast chef and a Scottish chap called Alistair ( I think!) A nice area for a drink at the end of the day/evening, if you can find someone to serve you! Breakfast was lovely.

We stayed here for 2 nights on a wee trip to Liverpool a lovely hotel with lovely staff that couldn’t do enough for us. they were all so friendly. We had breakfast 2 mornings and dinner both nights and it was really lovely Chris Holly and lily were lovely as was the rest of the staff. Hotel was very clean and beds were comfy. We would highly recommend this hotel and we can’t wait to our next visit x

Expensive for what it was! The location was very handy but I still can’t work out why it cost so much. Don’t be fooled by parking in the “recommended” QPark as there’s a shopping centre car park just opposite the hotel that’s open 24 hours, more handy if you have a lot of luggage like we did. The bedroom clearly hadn’t been cleaned very thoroughly as there were two drinks bottles under the bed, and an odd-looking stain on the carpet under the desk. Whilst the service was excellent and the continental breakfast was fresh and tasty, I still can’t work out why it was nearly £200 for bed and breakfast!

The room was very clean. We found the room overly warm for us though. The staff were very polite and friendly. The location is ideally close to the train station. And it's a pleasant walk to the waterfront. The breakfast is excellent!

A wonderful location, right opposite Liverpool Lime Street Train Station, so only a short walk with our suitcase. Also well located to shops, bus stops and places of interest. The place itself is very clean, staffed by very helpful people who help make the holiday special. We slept well too!
The breakfast was tasty, very good value and there was plenty of selection. We were pleased that we made the decision the book breakfast.

Was going to be 5 stars. Excellent, clean and tidy Premier Inn.

But it's 2.30am and the fan in my room is running constantly. Switched off all climate controls... Spoken to the night manager 3 times and he has tried to turn it off remotely 3 times.

He now says he can only sort it in the morning - which is great because I am leaving in the morning.

I think we will be closing our account with Premier Inn.

Very disjointed service and hotel . We booked early checkin but rooms were not ready in the afternoon. Our room was supposed to be cleaned but there was used tea and cups and a dirty flannel in the bathroom . Breakfast just as disjointed . We were shown to our table and were told they would bring cutlery and condiments but we helped ourselves and it was not done . No fruit juice or tea spoons . Grumpy person at the food station did not like that we wanted fried eggs as there was only one there dried up. The ones we got were snotty and not cooked well. All in all . Not a great experience.

Great location. Hotel and room very clean. Quick check in. We were able to leave our luggage with the hotel as we arrived 3hrs before check in.

Booked 2 nights in lime st premier inn . Right next train station- perfect location as when we arrived it was raining heavily .
We were unlucky to miss our first night as train was cancelled. When we arrived we were greeted by David , he was really helpful as I was apprehensive as missed our first nights stay and I couldn’t get through in the phone .
David and his colleague Kaitlyn were so helpful .
Recommending places to eat and drink

Well done premier inn for your recruitment & retention of lively staff .
The hotel is so central , everywhere is a short walk away
The bed is so comfy , room very clean with lovely vibe .
Delighted with our stay
Thank you

The rooms have no opening windows which is an issue especially for someone with asthma. Our bed had springs coming out from the side of the mattress. Renewal of the mattresses would be good.
Breakfast was not everyday tasty and some days they were out of eggs or bacon and we had to ask them to cook some.
Friendly staff

The room was nice, clean, well-designed for travelers and spacious. The only drawback was the air conditioning required considerable effort to get it turned on. Took at least 20 min… just wouldn’t kick on.

Well located hotel with friendly staff and very clean. Slept really well - great bed! Will be back next time in Liverpool.

100% excellent. Would be going back. Staff also were 110%. Also the room was fresh and the food was also 100% ..............