Premier Inn Edinburgh Cc Waverley

I had someone sleeping in my room!!!!
Beware, I was told if you have the same room key number in another hotel it could open your door. Worse still, I think someone just needs to show their room key (piece of paper) and get another key. This man in my bed was completely drunk. Absolute disgrace and a breach of safety. Won’t be staying in a premier inn again and will be reporting this to my workplace and to whichever partnering standards committee will listen. Terrible.

Stayed for 3 nights at the end of November. Check in was easy and very friendly. The room was warm and had everything we needed. Good shower and clean bathroom. Easy to use heating. Lovely comfortable bed. Meals were very good and reasonably priced. The staff were welcoming and very helpful. Highly recommend just over 5 minutes walk from the station!

Paid for an early check-in for a family room, check in desks broken and a curt employee asked what we wanted. After checking in the room was extremely smelly and mould on the ceiling. I requested a different room and was told I would have to leave the current room now and wait 4 hours in the reception for another room.

Absolutely minimal service level. Will not stay here again. It’s cheap but not worth the money, pay a little more and stay somewhere clean that does not smell.

Very good location for railway station, shops and bars. Rooms and corridors could do with a face-lift with the room looking very tired.

Very convenient hotel in the middle of New Town. The staff were very helpful and friendly. The rooms are adequate, no frills. Stayed in an accessible room, the bathroom was excellent. Great shower!

Fab location for most things … staff at check in and breakfast were all lovely . Will definitely be returning. Train station is just over the road so great of arriving by train.

Our stay was lovely, the room was nice - top floor with a view of the roof of the next building and a gargoyle type statue.
The food at the breakfast was nice, apart from on our 2nd morning when the meats (bacon and sausage) were room temperature, despite us being a few minutes early before the official breakfast time had started.

Only thing missing from the room was a toilet brush.

There was a peculiar brown liquid stain on the side table (hoping/telling myself it was chocolate milkshake).

Went here a few nights with work and so glad this is where they chose! The staff here made us feel right at home - special shout out for Harvey and Laura who were so good to us they deserve raises

After staying at multiple Premier Inn's, I can safely say this was one of the best. The hotel was clean and comfortable but what truly stood out was Laura and Harvey. From the moment we walked in, we were greeted with the warmest welcome. They were genuinely friendly, helpful, and really made our stay.

Overall a lovely team and a credit to Premier Inn, thank you!

We would really like to thank Fraizer and his team for making us feel so special and welcome
From arrival there was a mix up with the room booking due to main contact centre not direct with them
He sorted straight away and amended our booking, got the room ready and while we waited made a cup of tea.
The staff were all very attentive and could not do enough for myself and my mother.
Thank you so much and will be back.

Great location with lovely staff (especially Helen) a very nice breakfast and very comfortable rooms

The only minus is some surfaces in the room were a bit dusty, other than that, all good

Nice and clean room excellent staff, very helpful and friendly staff especially Laura. Great location not too far for your daily shops.

This Premier Inn has a contemptuous attitude towards its staff and, thus, a contemptuous attitude toward the guests. Breakfast was shockingly poor. There were issues with poor quality fruit, but it was the understaffing that was the real issue. No eggs on Saturday and only one staff member at front of house who was overworked yet polite and facilitating. I would avoid eating at this Premier Inn.

Not as good as it should be, lack of staff when we arrived , one lady who was very friendly , setting up for breakfast / running the check in desk and the bar , this woman could do no more !
Breakfast poor , dirty tables not cleaned up , lack of cooked breakfast essentials , slow replenish. No muffins or croissants , barely any crumpets or pikelets, told it would be 20mins for replenishments but they never turned up . Coffee machine on the blink . Staff again lacking , 2 people running the whole breakfast. Not acceptable for Premier Inn which is usually fabulous

The hotel is very well located. The bed was comfortable. Unfortunately there is building work next door and my room must have been right next to it because i was woken up at 7:45 every morning to very loud drilling. I understand that its not possible for the hotel to control this, however knowing it is going on they should not be allocating rooms where this disruption is occurring. I tried a few times to go to reception to request a room change and there was no one there to speak to.

It was, without doubt, the worst weekend break we have ever experienced. The hotel was shabby so that cleaning wasn’t producing a quality outcome. There was no lift and the stairs and passageways were narrow and awkward. There was flaking paint in the bedroom and mould, even round the soap dispenser. We had breakfast on the first morning but it was not of the usual Premier Inn standard. We didn’t want breakfast the next day which was lucky because a notice at reception told us that “owing to a National Supply problem” there was no food available. (There were 3 large supermarkets within a 3 mile radius). Non of the staff were able to do anything other than say how sorry they were but one said that the hotel was going to close next year for a total refurbishment. The company website should have warned that this was going to happen and that the hotel was not up to standard. Paying £211 for 3 nights in such shabby conditions was not acceptable. Luckily we did not have young children to worry about.

I recently stayed at the hotel due to location, it had everything you would expect at a Premier Inn. It was reasonably priced at £73 for a Monday night. Room was spacious and quiet, the bedding and towels were clean. My only criticism is that the public area looked tired and could do with a refresh and the carpets throughout need a deep clean as a minimum, reminded me of pub carpets! There was also obvious fluff all along the edges by the skirting boards. Would it stop me from stating again? No, it’s just an observation that it needs some attention.

The best Premier Inn I've ever stayed in. The staff were friendly and professional. The location was superb, the room was clean and of course the bed was comfortable. We were celebrating our 54th anniversary and everything came up to expectation. A special thanks to the lady who served us in the restaurant on Wednesday 30th.

Theatre Break- Arrived by train, hotel in great location for shopping and attending Playhouse. Checked in at 11am ( small charge ). Room was very clean and usual standard for a Premier Inn. Extra tea, coffee and milk available near to the reception. Hotel was fully booked but did not hear any noise. Breakfast buffet was great- shown to seat and waiter told us where everything was. Food was plentiful and piping hot. Staff constantly monitoring and replenishing promptly as and when required. All staff went out of their way to be friendly and helpful.
We checked out early and made use of the hotel luggage room. Will be back!

Great value room before a holiday....it was quiet and clean and the staff we're helpful and friendly....parking was free and a nice breakfast choice in the morning finished the stay off perfectly....