Premier Inn Edinburgh Cc Waverley

I had someone sleeping in my room!!!!
Beware, I was told if you have the same room key number in another hotel it could open your door. Worse still, I think someone just needs to show their room key (piece of paper) and get another key. This man in my bed was completely drunk. Absolute disgrace and a breach of safety. Won’t be staying in a premier inn again and will be reporting this to my workplace and to whichever partnering standards committee will listen. Terrible.

Stayed for 3 nights at the end of November. Check in was easy and very friendly. The room was warm and had everything we needed. Good shower and clean bathroom. Easy to use heating. Lovely comfortable bed. Meals were very good and reasonably priced. The staff were welcoming and very helpful. Highly recommend just over 5 minutes walk from the station!

Paid for an early check-in for a family room, check in desks broken and a curt employee asked what we wanted. After checking in the room was extremely smelly and mould on the ceiling. I requested a different room and was told I would have to leave the current room now and wait 4 hours in the reception for another room.

Absolutely minimal service level. Will not stay here again. It’s cheap but not worth the money, pay a little more and stay somewhere clean that does not smell.

Very good location for railway station, shops and bars. Rooms and corridors could do with a face-lift with the room looking very tired.

Very convenient hotel in the middle of New Town. The staff were very helpful and friendly. The rooms are adequate, no frills. Stayed in an accessible room, the bathroom was excellent. Great shower!

Fab location for most things … staff at check in and breakfast were all lovely . Will definitely be returning. Train station is just over the road so great of arriving by train.

Our stay was lovely, the room was nice - top floor with a view of the roof of the next building and a gargoyle type statue.
The food at the breakfast was nice, apart from on our 2nd morning when the meats (bacon and sausage) were room temperature, despite us being a few minutes early before the official breakfast time had started.

Only thing missing from the room was a toilet brush.

There was a peculiar brown liquid stain on the side table (hoping/telling myself it was chocolate milkshake).

We would really like to thank Fraizer and his team for making us feel so special and welcome
From arrival there was a mix up with the room booking due to main contact centre not direct with them
He sorted straight away and amended our booking, got the room ready and while we waited made a cup of tea.
The staff were all very attentive and could not do enough for myself and my mother.
Thank you so much and will be back.

Great location with lovely staff (especially Helen) a very nice breakfast and very comfortable rooms

The only minus is some surfaces in the room were a bit dusty, other than that, all good

The hotel is very well located. The bed was comfortable. Unfortunately there is building work next door and my room must have been right next to it because i was woken up at 7:45 every morning to very loud drilling. I understand that its not possible for the hotel to control this, however knowing it is going on they should not be allocating rooms where this disruption is occurring. I tried a few times to go to reception to request a room change and there was no one there to speak to.

The best Premier Inn I've ever stayed in. The staff were friendly and professional. The location was superb, the room was clean and of course the bed was comfortable. We were celebrating our 54th anniversary and everything came up to expectation. A special thanks to the lady who served us in the restaurant on Wednesday 30th.

Theatre Break- Arrived by train, hotel in great location for shopping and attending Playhouse. Checked in at 11am ( small charge ). Room was very clean and usual standard for a Premier Inn. Extra tea, coffee and milk available near to the reception. Hotel was fully booked but did not hear any noise. Breakfast buffet was great- shown to seat and waiter told us where everything was. Food was plentiful and piping hot. Staff constantly monitoring and replenishing promptly as and when required. All staff went out of their way to be friendly and helpful.
We checked out early and made use of the hotel luggage room. Will be back!

Great location. Rooms very clean. Our room looked out onto the castle. Lovely staff. All in all a great stay. Would definitely return.

Brilliant experience at this Premier Inn in Edinburgh. We got checked in ahead of the usual 3pm as our room was ready.
Plenty lifts up to the rooms which was adequate for the 2 of us. Room was clean and tidy and was very quiet. Bed and pillows were comfortable infact was best night sleep I've had in ages.
We did the meal deal and dinner was good and plentiful also the breakfast with the cooked food cooked freshly.
Staff all polite and helpful.

We normally book premium rooms when staying at a premier inn, however on this occasion we had a standard room.
It was clean and spacious and as usual pretty comfortable.
Premiere inn are saving money by not providing glasses in the bathroom, using cheap single tissue dispenser instead of toilet rolls and only providing 1 hand towel for 2 people. As usual no toilet brush is available.
The hotel is in an excellent location and although in a busy area was very quiet inside.
We had booked an early check in and the auto check in wasn’t working. We had to wai at least 10 minutes for a staff member to check us in and he wasn’t vey friendly or speedy.

Our stay here was fine until we came to leave when utterly chaos and an unacceptable and dangerous level of (non) service applied. The hotel is very well located on Rose Street about a 5-10 minute walk from Waverley station and is, as are all Premier Inns, clean, comfy, quiet and welcoming. Our room was great and comfy with all the amenities we wanted for a 2 night stay. We chose not to have the room cleaned during our stay but the room was very clean and stocked on our arrival.

Breakfast was good, taken in the on site restaurant and bar and good value. There were some very short waits for hot items but all was good.

Overall I would give the hotel a 3-4 star review based on that experiencewere it not for the ending as now outlined.

Then the chaos! Shortly before we were due to leave there was a genuine fire alarm. No one from the hotel provided any support at all and no one seemed to be in control of the incident. A fellow guest, with severe walking difficulties, was left to be helped by fellow guests on the stairs then no one identified themselves as being a fire Marshall once outside. Equally no one seemed to know what to do when we said we were leaving. Unacceptable all round and unsafe.

Clean room

Nothing wrong with this place, great location, room clean and comfortable, friendly staff. The cleaners don’t come in your room, unless you ask. We needed bins emptied and toilet paper and a fresh towel, we asked the nice young man who was cleaning and he did it straight away. All you need to do is speak up. Breakfast was nice, good choice and as much as you want. Tea, coffee, milk for your room available near reception to get when you want. Perfect for a short break and would stay again.👍

I eat breakfast here sometimes 3 times a week. Staff are brilliant, my man John has the till ready to go when I walk in. All Staff are friendly and helpful. If you see a bad review from this place then they must be hard to please hahaha. Will continue to eat here and premier inn is usually my choice when booking a night anywhere.

Central location, comfortable bed, clean hotel, helpful staff. Perfect for a stay in Edinburgh.