Premier Inn Hereford City Centre - Old Market

Fantastic experience overall. Friendly welcoming staff, delicious food and a comfortable room. 10/10 will visit again.

Great location, rooms, breakfast and staff. Rooms clean with great shower. Breakfast was beautifully cooked with friendly staff. Would highly recommend.

Clean and comfy room. Walk across the road to a supermarket, shops and plenty of dining options in the Old Market. Exceptionally friendly and helpful staff, nothing too much trouble. Would stay again if visiting Hereford.

Excellent, warm, friendly and caring welcome from Laura this morning. She was SO helpful in organising access to our room slightly early. Laura definitely went above and beyond for us. Our room is clean, spacious, comfortable and well equipped. The hotel is in an extremely convenient location for enjoying all that the beautiful city has to offer. Looking forward to our 3 days here! Thanks Premier Inn with a special thank you to Laura for your kindness this morning.

I am a great Premier Inner and have been here before. It's in an excellent position - 10 mins walk from the station, across the road from Waitrose and a precinct full of shops and restaurants. Just a few minutes more and you are in the old town.
The room was clean and comfortable plus no noise. No doubt I'll be back again soon.

Toilet not properly cleaned. Irregular noises from the air-con at night. Room 110

Parking was great and check in was very efficient.
After having a shower upon checking inn I noticed what smelt like sick and came to realise that there was still fresh sick around the toilet lid. There was also spots of sick on the bath panel and around wall by the toilet. The TV remote was not working and we realised when checking out and we looked under the bed there was lots of rubbish this was for a premier plus room as well.
On the evening on the way out to dinner we spoke with the lady at reception and advised of the remote and sick. She said she would sort straight away which she did but unfortunately the smell remained for the rest of our stay. We kept the bathroom door shut all night to try and enclosed the smell.

Four of us stayed at the Premier Inn Hereford
from the 18th September until 20th September just wanted to say what a wonderful time was had by the four of us nothing was to much trouble as there were four of us we were accommodated with rooms that were intertwined and on the ground floor which was great for myself as I was struggling to walk the food was great and reasonable especially the breakfast would like to give a shout out to Laura, Deb and Dom cannot thank these people enough a warm and friendly service nothing was to much trouble

Really enjoyed our stay at Hereford City Centre Premier Inn.
As always, the rooms are clean, fresh & comfortable, overseen by Karen.
The staff were all really friendly & helpful, especially Laura the manager, who was on hand to answer any queries we had.
Our breakfast order was taken at the table, which we thought was a much better system than the usual buffet style.
Also a big shout out to Dom the chef, who provided the best breakfast we've ever had in a Premier Inn.
Very well presented, fresh & deliciously hot!

Greeted very friendly when we arrived to check-in, room was clean and tidy. All staff were friendly and informative, restaurant staff all friendly and eager to please whenever we used the restaurant. Food was very nice both breakfasts in the morning and the meals we had at night as well.
Overall a very pleasant and enjoyable 3 night stay.

Nothing at all negative. The room was extremely well positioned within the hotel number 202. Also it was specious and as usual with these chains, clean. Staff were helpful if asked. The hotel is well positioned for town access and the railway station and was in a relatively quiet back street. All in all , perfect and recommended to others!!

I would definitely recommend Premier Inn our stay was very pleasant. We stayed just one night the bedroom was clean and comfortable we had a good night sleet and had breakfast the following morning. Food was good with pleny of it and you could have have Full English or Continental
Staff were pleasant and made sure we had all we needed in the breakfast room

Thanks a lovely few days stay in an ideal location for everything the beautiful city of Hereford has to offer. Back soon.

Me and my Mum booked a twin room for a 3 night mini break. They gave us a family room, and it was really clean upon arrival, and the beds were super comfy (a large double and a single bed). All the staff we spoke to were lovely, especially Laura! 😊

Good place to stay in Hereford for one night!

Good location in the center of the city, the staff are wonderfully friendly and helpful. Air conditioning during a UK heatwave was just amazing!

Another great stay at this premier inn, now my go to when working in Hereford. The staff are really helpful and the food a good quality. Most importantly, I feel safe as a solo traveller. Thanks

Stayed here to attend a VE Day dinner locally, so we didn’t fully use the facilities. Bed was comfortable enough. Matto, working on reception, could not have been more helpful. If there is a criticism, it’s that the place could do with a proper bar. What is used as the bar seems to have been an afterthought addition to the restaurant, with little seating, and staffed by reception.

1. Upon arrival at approximately 4pm we were not told that it would not be possible to have an evening meal due to there being no chef on duty. By the time that we did find out it left us very pushed for time to go to one of the nearby restaurants before we were required to be at the theatre.

2. The bar was being staffed by the sole member of staff on duty who was extremely professional, hard working and helpful but was hard-pressed to serve customers whilst also attending to check-ins and enquiries at the front desk.

3. My most serious concern that we have is regarding the fire alarm which went off at 3am. We understand that these things can happen but when guests evacuated the building no roll-call of rooms was taken by the one member of staff (DutyManager?) on duty and no instructions were given to guests. Even after the Fire Brigade arrived we still did not receive any instructions.

Upon check in with Evie we were asked if we had ordered 2 separate rooms.
We are a gay married couple so we found this rather insulting and homophobic.
I’m sure a male and female couple wouldn’t have been asked this question.
The bedroom was nice but very stuffy.
We both woke up several times throughout the night needing water.
The breakfast was described as ‘unlimited’ which suggests that you can help yourself to the food and go back up to the counter and grab another sausage or hash brown if you are still hungry.
This was not the case.
A member of staff seated you and took your cooked breakfast order. This meant that you couldn’t add anything extra to your plate once you had finished eating.
As we had a train to catch the next morning.my husband picked up a muffin to take back to our room to eat whilst getting ready.
He was stopped by the staff member and was told that he wasn't allowed to take it out of the breakfast room with him and was made to put it back!
This was a very rude and disappointing stay and we won’t be spending our money at a Premier Inn again.